$hesklang['enable_calendar_help'] = 'Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.';
$hesklang['default_view_help'] = 'Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.';
$hesklang['hidden_custom_field'] = 'Hidden text field';
$hesklang['hidden_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed and will not be visible to the user.';
$hesklang['readonly_custom_field'] = 'Read-only text field';
$hesklang['readonly_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed, but will be visible to the user.';
$hesklang['navbar_title_url'] = 'Navbar Title URL';
$hesklang['navbar_title_url_help'] = 'Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.';
$hesklang['category_sort_help'] = 'Determines if categories shown on the manage categories page and all dropdowns are sorted by the user-defined order (default), or
$hesklang['editing_status_x'] = 'Editing status <spanstyle="color: %s; font-weight: bold">%s</span>'; // 1st %s: text color, 2nd %s: status name
$hesklang['status_not_in_database'] = 'The status text for this language was not found in the database, so a suggested translation has been filled for you.
Please click "Save Changes" to save this translation to the database and to remove this warning.';
$hesklang['ticket_status_updated'] = 'Ticket status successfully updated!';
$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['kb_attach_dir_help'] = 'Name of the folder, where knowledgebase attachments will be stored.<br><br>The folder needs to exist within the main HESK folder and be writable by PHP. On most systems names are CaSe SeNSiTiVe.
<br><br>Allowed chars (other will be removed): a-z A-Z 0-9 _ -';
$hesklang['email_template_not_saved'] = 'The email template <b>%s</b> was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666'; // %s: Template file name
$hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see which tickets were merged into the other on the ticket search screen.';
$hesklang['latest_top_on_home'] = 'Latest/Top articles on home page';
$hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page.
Otherwise, a link to the knowledgebase will appear on the home page.';
$hesklang['manage_permission_templates_help'] = 'Here you can create and edit permission templates. These templates will appear when creating/editing a user.
Please note that if you change the permission template\'s settings, it will NOT change the permissions of any users that are set to this permission template.';
$hesklang['email_template_directory_not_writable'] = 'The email template <b>%s</b> is not writable by HESK. Please CHMOD it to 0666.'; // %s: template file name
$hesklang['closable_description'] = '<b><i>This setting is ignored if the "Closed?" setting is set to "Yes" for this status</i></b>.
<br><br>Determines if the customer and/or staff is able to close a ticket in this status.
$hesklang['use_bootstrap_theme_help'] = 'Enable this to use the <code>bootstrap-theme.css</code> file. Use this for a more 3D look and feel, or disable it for a flatter look.';
$hesklang['and_change_status_to'] = 'and change status to'; // Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to")
$hesklang['email_custom_field_help'] = 'Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.';
$hesklang['mailgun_api_key_help'] = 'Your API key for Mailgun.';
$hesklang['mailgun_domain'] = 'Mailgun Domain';
$hesklang['mailgun_domain_help'] = 'Your registered domain for Mailgun';
$hesklang['html_emails'] = 'HTML Emails';
$hesklang['html_emails_help'] = 'Send HTML-supported emails to staff and customers.<br><br>To use this feature, create a new folder called <b>html</b> in your
language\'s <b>emails</b> folder and create templates for each email file. Both the HTML and plaintext versions will be sent (recipient\'s email program will
properly display either the HTML or plaintext version, depending on their mail client\'s settings).';
$hesklang['multiple_select_custom_field_text'] = 'Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['email_verified'] = 'The email address <b>%s</b> has been verified. Additionally, the following tickets have been created:'; //%s: email address
$hesklang['verify_no_records'] = 'No records were found for this activation key. Has this activation key already been used?';
$hesklang['verify_your_email'] = 'Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.';
$hesklang['navbarItemTextColorHelp'] = 'The text color of the navigation items on the navigation bar (by default \'Home\', \'Ticket\', and \'Knowledgebase\' are the three items on the client-side).';
$hesklang['navbarItemTextHoverColorHelp'] = 'The text color of the navigation items on the navigation bar when the user hovers over one of the items.';
$hesklang['navbarItemTextSelectedColorHelp'] = 'The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['navbarItemSelectedBackgroundColorHelp'] = 'The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.';
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <spanclass="important">*</span>.';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['manage_intro']='Here you can add and manage canned responses. These are commonly used replies which are more or less the same for every customer. You should use canned responses to avoid typing the same reply to different customers numerous times.';
$hesklang['no_saved']='No canned responses';
$hesklang['delete_saved']='Are you sure you want to delete this canned response?';
$hesklang['new_saved']='Add or Edit a canned response';
$hesklang['canned_add']='Create a new canned response';
$hesklang['saved_rem_full']='Selected canned response has been removed from the database';
$hesklang['clip_alt']='This post has attachments';
$hesklang['attachments']='Attachments';
$hesklang['fill_all']='Missing required field';
$hesklang['file_too_large']='Your file %s is too large';
$hesklang['created_on']='Created';
$hesklang['tickets_closed']='Tickets closed';
$hesklang['num_tickets_closed']='<b>%d</b> tickets have been closed';
$hesklang['select_saved']='Select a canned response';
$hesklang['select_empty']='Select / Empty';
$hesklang['insert_special']='Insert special tag (will be replaced with customer info)';
$hesklang['move_to_catgory']='Move ticket to';
$hesklang['move']='Move';
$hesklang['moved']='Ticket moved';
$hesklang['moved_to']='This ticket has been moved to the new category';
$hesklang['url']='URL';
$hesklang['all_not_closed']='All but closed';
$hesklang['chg_all']='Change all';
$hesklang['settings']='Settings';
$hesklang['settings_intro']='Use this tool to configure your help desk. For more information about all settings and options click the help sign or refer to the readme.html file.';
$hesklang['all_req']='All fields (except disabled ones) are required!';
$hesklang['wbst_title']='Website title';
$hesklang['wbst_url']='Website URL';
$hesklang['email_wm']='Webmaster email';
$hesklang['max_listings']='Listings per page';
$hesklang['print_size']='Print font size';
$hesklang['debug_mode']='Debug mode';
$hesklang['on']='ON';
$hesklang['off']='OFF';
$hesklang['use_secimg']='Use anti-SPAM image';
$hesklang['secimg_no']='Not available';
$hesklang['attach_use']='Use attachments';
$hesklang['attach_num']='Number per post';
$hesklang['attach_type']='Allowed file types';
$hesklang['place_after']='After Message';
$hesklang['place_before']='Before Message';
$hesklang['custom_f']='Custom field';
$hesklang['custom_u']='Use this field';
$hesklang['custom_n']='Field name';
$hesklang['custom_l']='Maximum length (chars)';
$hesklang['db_host']='Database host';
$hesklang['db_name']='Database name';
$hesklang['db_user']='Database username';
$hesklang['db_pass']='Database password';
$hesklang['err_sname']='Please enter your website title';
$hesklang['err_surl']='Please enter your website URL. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_wmmail']='Please enter a valid webmaster email';
$hesklang['err_nomail']='Please enter a valid noreply email';
$hesklang['err_htitle']='Please enter the title of your support desk';
$hesklang['err_hurl']='Please enter your Hesk folder url. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_nolang']='The language file specified doesn\'t exist in the language folder! Make sure the file is uploaded before changing the language setting.';
$hesklang['err_max']='Please enter maximum listings displayed per page';
$hesklang['err_psize']='Please enter the print font size';
$hesklang['err_dbhost']='Please enter your MySQL database host';
$hesklang['err_dbname']='Please enter your MySQL database name';
$hesklang['err_dbuser']='Please enter your MySQL database username';
$hesklang['err_dbpass']='Please enter your MySQL database password';
$hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME';
$hesklang['err_custname']='Please enter name(s) for selected optional field(s)';
$hesklang['err_openset']='Can\'t open file <b>hesk_settings.inc.php</b> for writing. Please CHMOD this file to 666 (rw-rw-rw-)';
$hesklang['set_saved']='Settings saved';
$hesklang['set_were_saved']='Your settings have been successfully saved';
$hesklang['sec_img']='Security image';
$hesklang['sec_miss']='Please enter the security number';
$hesklang['sec_wrng']='Wrong security number';
$hesklang['submit_problems']='Please go back and correct the following problems';
$hesklang['tid_not_found']='No tickets with your email address were found';
$hesklang['tid_sent']='Tracking ID sent';
$hesklang['tid_sent2']='An email with details about your tickets has been sent to your address';
$hesklang['check_spambox']='Be sure to also check for the email inside your SPAM/Junk mailbox!';
$hesklang['reply_not_found']='Canned response not found';
$hesklang['exists']='Exists';
$hesklang['no_exists']='Doesn\'t exist';
$hesklang['writable']='Writable';
$hesklang['not_writable']='Not writable';
$hesklang['disabled']='disabled';
$hesklang['e_settings']='You will not be able to save your settings unless this file is writable by the script. Please refer to the readme file for further instructions!';
$hesklang['e_attdir']='You will not be able to use file attachments unless the attachments folder exists and is writable by the script.';
$hesklang['e_save_settings']='Unable to save your settings because <b>hesk_settings.inc.php</b> file is not writable by the script.';
$hesklang['e_attach']='Disabled because your <b>attachments</b> directory is not writable by the script.';
$hesklang['go']='Go';
// ADDED OR CHANGED IN VERSION 2.0
$hesklang['v']='HESK version';
$hesklang['check_status']='Checking status';
$hesklang['sub_support']='Submit a ticket';
$hesklang['open_ticket']='Submit a new issue to a department';
$hesklang['vet']='View tickets you submitted in the past';
$hesklang['enter_user']='Please enter your username';
$hesklang['remember_user']='Remember my username';
$hesklang['wrong_user']='Wrong username';
$hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.';
$hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages
$hesklang['no_tickets_crit']='No tickets found matching your criteria';
$hesklang['confirm_execute']='Are you sure you want to continue?';
$hesklang['legend']='Legend';
$hesklang['main_page']='Home';
$hesklang['menu_users']='Users';
$hesklang['menu_cat']='Categories';
$hesklang['menu_profile']='Profile';
$hesklang['menu_kb']='Knowledgebase'; // Admin MENU item
$hesklang['kb_text']='Knowledgebase'; // Item visible to customers
$hesklang['viewkb']='View entire Knowledgebase';
$hesklang['kb']='Manage Knowledgebase';
$hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers.
A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories
and sub categories.'; // Description in ADMIN panel
$hesklang['kb_is']='The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS
$hesklang['kb_published2']='The article is viewable to everyone in the knowledgebase.';
$hesklang['kb_private']='Private';
$hesklang['kb_private2']='Private articles can only be read by staff.';
$hesklang['kb_draft']='Draft';
$hesklang['kb_draft2']='The article is saved but not yet published. It can only be read by staff<br/> who has permission to manage knowledgebase articles.';
$hesklang['kb_links']='<i><spanclass="notice"><b>Warning!</b></span><br/>Enter valid code without <head> and <body> tags, just content!</i>';
$hesklang['kb_ehtml']='This is HTML code (I will enter valid (X)HTML code)';
$hesklang['kb_dhtml']='This is plain text (links will be clickable)';
$hesklang['kb_save']='Save article';
$hesklang['kb_e_subj']='Enter article subject!';
$hesklang['kb_e_cont']='Write article contents!';
$hesklang['kb_art_added']='Article added';
$hesklang['your_kb_added']='A new knowledgebase article has been successfully added';
$hesklang['kb_art_deleted']='Article deleted';
$hesklang['your_kb_deleted']='Selected knowledgebase article has been successfully deleted';
$hesklang['kb_art_mod']='Article modified';
$hesklang['your_kb_mod']='Your changes to the selected article have been saved successfully';
$hesklang['can_del_notes']='Delete any ticket notes';
$hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users';
$hesklang['ns']='These are available options for this custom field. To save changes click <b>OK</b> and <b>Save changes</b> button on the admin settings page!';
$hesklang['rows']='Rows (height)';
$hesklang['cols']='Columns (width)';
$hesklang['opt2']='Options for this radio button, enter one option per line (each line will create a new radio button value to choose from). You need to enter at least two options!';
$hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['atl2']='Enter at least two options (one per line)!';
$hesklang['notes']='Notes';
$hesklang['noteby']='Note by';
$hesklang['delnote']='Delete note';
$hesklang['noteerr']='Note already deleted or wrong parameters';
$hesklang['s']='Submit';
$hesklang['nhid']='Notes are hidden from customers!';
$hesklang['kb_att_rem']='Selected attachment has been removed';
$hesklang['inv_att_id']='Invalid attachment ID!';
$hesklang['scb']='Checkbox';
$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!';
$hesklang['autologin']='Log me on automatically each visit';
$hesklang['just_user']='Remember just my username';
$hesklang['nothx']='No, thanks';
$hesklang['pinfo']='Profile information';
$hesklang['sig']='Signature';
$hesklang['pref']='Preferences';
$hesklang['aftrep']='After replying to a ticket';
$hesklang['showtic']='Show the ticket I just replied to';
$hesklang['gomain']='Return to main administration page';
$hesklang['shownext']='Open next ticket that needs my reply';
$hesklang['rssn']='Showing next ticket that needs your attention';
$hesklang['mrep']='Replace message';
$hesklang['madd']='Add to the bottom';
$hesklang['priv']='Private categories and articles viewable to staff only are marked with *';
$hesklang['inve']='Invalid email file';
$hesklang['emfm']='Missing email file';
$hesklang['hesk_lang']='Default Language';
$hesklang['s_mlang']='Multiple languages';
$hesklang['s_mlange']='Enable only if you provide support in all installed languages!';
$hesklang['s_inl']='Test language folder';
$hesklang['ta']='Test again';
$hesklang['alo']='Allow automatic login';
$hesklang['chol']='Preferred Language';
$hesklang['mmdl']='Make this my preferred Language';
$hesklang['warn']='WARNING';
$hesklang['dmod']='Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.';
$hesklang['kb_spar']='Category can\'t be it\'s own parent category!';
$hesklang['mysql_root']='Your MySQL password is empty, are you sure you want to login with root user? This is a significant security risk!';
$hesklang['chg']='Change';
$hesklang['chpri']='Priority changed';
$hesklang['chpri2']='Ticket\'s priority has been changed to %s';
$hesklang['selcan']='Select the canned response you would like to edit';
$hesklang['q_wrng']='Wrong anti-SPAM answer';
$hesklang['cndupl']='You already have a category with that name. Choose a unique name for each category.';
$hesklang['wsel']='Select the field you want to search by';
// Added or modified in version 2.2
$hesklang['eto']='Invalid request';
$hesklang['id']='ID';
$hesklang['geco']='Generate Direct Link';
$hesklang['genl']='Direct Category Link';
$hesklang['genl2']='Use this link to preselect category in the "Submit a ticket" form.';
$hesklang['exa']='Examples';
$hesklang['small']='Small Box';
$hesklang['large']='Large Box';
$hesklang['cpri']='Customer priority';
$hesklang['owner']='Owner';
$hesklang['unas']='Unassigned';
$hesklang['assi']='Assign';
$hesklang['asst']='Assign to';
$hesklang['asst2']='Assign this ticket to';
$hesklang['asss']='Assign to self';
$hesklang['asss2']='Assign this ticket to myself';
$hesklang['can_assign_self']='Can assign tickets to self';
$hesklang['can_assign_others']='Can assign tickets to others';
$hesklang['can_view_ass_others']='Can view tickets assigned to others';
$hesklang['unoa']='Selected user doesn\'t have access to this category';
$hesklang['tasi']='Owner Assigned';
$hesklang['tasy']='This ticket has been assigned to you';
$hesklang['taso']='This ticket has been assigned to the selected user';
$hesklang['tasy2']='Assigned to me';
$hesklang['taso2']='Assigned to other staff';
$hesklang['nose']='Select the new Owner';
$hesklang['onasc']='This owner doesn\'t have access to the selected category.';
$hesklang['tunasi']='Ticket Unassigned';
$hesklang['tunasi2']='Ticket is without an owner and ready to be assigned again';
$hesklang['note']='Note';
$hesklang['success']='Success';
$hesklang['nyt']='This ticket is assigned to';
$hesklang['noch']='No changes have been made';
$hesklang['orch']='Display order has been modified';
$hesklang['rfm']='Required information missing:';
$hesklang['repl0']='Insufficient permissions to perform this task';
$hesklang['repl1']='This post doesn\'t exist';
$hesklang['reports']='Reports';
$hesklang['reports_intro']='The reports section lets you run several reports and see ticket statistics in a chosen date range.';
$hesklang['refi']='Reset form data';
$hesklang['dich']='Discard Changes';
$hesklang['dire']='Display Report';
$hesklang['m1']='January';
$hesklang['m2']='February';
$hesklang['m3']='March';
$hesklang['m4']='April';
$hesklang['m5']='May';
$hesklang['m6']='June';
$hesklang['m7']='July';
$hesklang['m8']='August';
$hesklang['m9']='September';
$hesklang['m10']='October';
$hesklang['m11']='November';
$hesklang['m12']='December';
$hesklang['d1']='Monday';
$hesklang['d2']='Tuesday';
$hesklang['d3']='Wednesday';
$hesklang['d4']='Thursday';
$hesklang['d5']='Friday';
$hesklang['d6']='Saturday';
$hesklang['d0']='Sunday';
$hesklang['mo']='Mo';
$hesklang['tu']='Tu';
$hesklang['we']='We';
$hesklang['th']='Th';
$hesklang['fr']='Fr';
$hesklang['sa']='Sa';
$hesklang['su']='Su';
$hesklang['from']='From';
$hesklang['cinv']='Invalid date';
$hesklang['cinv2']='Accepted format is mm/dd/yyyy';
$hesklang['cinm']='Invalid month value';
$hesklang['cinm2']='Allowed range is';
$hesklang['cind']='Invalid day of month value';
$hesklang['cind2']='Allowed range for selected month is';
$hesklang['month']='Month';
$hesklang['ocal']='Open Calendar';
$hesklang['ca01']='Previous Year';
$hesklang['ca02']='Previous Month';
$hesklang['ca03']='Next Month';
$hesklang['ca04']='Next Year';
$hesklang['ca05']='Close Calendar';
$hesklang['cdr']='Choose date range:';
$hesklang['crt']='Choose report type:';
$hesklang['r1']='Today';
$hesklang['r2']='Yesterday';
$hesklang['r3']='This month';
$hesklang['r4']='Last month';
$hesklang['r5']='Last 30 days';
$hesklang['r6']='This week (Mon-Sun)';
$hesklang['r7']='Last week (Mon-Sun)';
$hesklang['r8']='This business week (Mon-Fri)';
$hesklang['r9']='Last business week (Mon-Fri)';
$hesklang['r10']='This year';
$hesklang['r11']='Last year';
$hesklang['r12']='All time';
$hesklang['datetofrom']='"Date From" cannot be higher than "Date to". The dates have been switched.';
$hesklang['t1']='Tickets per day';
$hesklang['t2']='Tickets per month';
$hesklang['t3']='Tickets per user';
$hesklang['t4']='Tickets per category';
$hesklang['ticass']='Assigned tickets';
$hesklang['ticall']='Replied to tickets';
$hesklang['totals']='Totals';
$hesklang['all']='All';
$hesklang['atik']='New tickets';
$hesklang['kbca']='You already have a knowledgebase category with this name.';
$hesklang['menu_msg']='Mail';
$hesklang['menu_can']='Canned';
$hesklang['m_from']='From:'; // Mail "from" address
$hesklang['m_to']='To:'; // Mail "to" address
$hesklang['m_sub']='Subject:'; // Mail subject
$hesklang['m_re']='Re:'; // Mail reply subject prefix, like "Re: Original subject"
$hesklang['m_fwd']='Fwd:'; // Mail forward subject prefix, like "Fwd: Original subject"
$hesklang['m_h']='Private messages';
$hesklang['m_intro']='Use private messages to send quick messages to other staff members within the HESK.';
$hesklang['nms']='No messages selected, nothing to change';
$hesklang['tlo']='Lock ticket';
$hesklang['tul']='Unlock ticket';
$hesklang['loc']='Locked';
$hesklang['isloc']='Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved.';
$hesklang['tlock']='Ticket has been locked';
$hesklang['tunlock']='Ticket has been unlocked';
$hesklang['tislock']='This ticket has been locked, the customer will not be able to post a reply.';
$hesklang['tislock2']='This ticket has been locked, you cannot post a reply.';
$hesklang['nsfo']='No relevant articles found.';
$hesklang['elocked']='This ticket has been locked or deleted.';
$hesklang['nti2']='Insert a new ticket';
$hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter <i>customer</i> information in the form (customer name, customer email, ...) and NOT your name! Ticket will be created as if the customer submitted it.';
$hesklang['addop']='Options';
$hesklang['seno']='Send email notification to the customer';
$hesklang['otas']='Show the ticket after submission';
$hesklang['notn']='Notifications';
$hesklang['nomw']='The help desk will send an email notification when:';
$hesklang['nwts']='A new ticket is submitted with owner:';
$hesklang['ncrt']='Client responds to a ticket with owner:';
$hesklang['ntam']='A ticket is assigned to me';
$hesklang['npms']='A private message is sent to me';
$hesklang['support_remove']='A lot of time and effort went into developing HESK. Support HESK by purchasing a license that will remove the credits links <i>Powered by Help Desk Software HESK</i> from your helpdesk';
$hesklang['ycovtay']='You can only view tickets assigned to you';
$hesklang['in_progress']='In Progress';
$hesklang['on_hold']='On Hold';
$hesklang['import_kb']='Import to Knowledgebase';
$hesklang['import']='You are importing a <i>private ticket</i> into a <i>public article</i>.<br/><br/>Make sure you delete any private or sensitive information from the article subject and message!';
$hesklang['tab_1']='General';
$hesklang['tab_2']='Help Desk';
$hesklang['tab_3']='Knowledgebase';
$hesklang['tab_5']='Misc';
$hesklang['disable']='Disable';
$hesklang['dat']='Date & Time';
$hesklang['lgs']='Language';
$hesklang['onc']='ON - Customers';
$hesklang['ons']='ON - All';
$hesklang['viewvtic']='View tickets';
$hesklang['reqetv']='Require email to view a ticket';
$hesklang['banlim']='Login attempts limit';
$hesklang['banmin']='Ban time (minutes)';
$hesklang['subnot']='Submit notice';
$hesklang['subnot2']='Show notice to customers submitting tickets';
$hesklang['eseqid']='Sequential IDs';
$hesklang['sconfe']='Confirm email';
$hesklang['saass']='Auto-assign tickets';
$hesklang['swyse']='WYSIWYG Editor';
$hesklang['hrts']='Rate HESK';
$hesklang['hrts2']='Show Rate this script link in admin panel';
$hesklang['onlinep']='Users Online'; // For display
$hesklang['sonline']='Users Online'; // For settings page
$hesklang['sonline2']='Show online users. Limit (minutes):'; // For settings page
$hesklang['gb']='Group by';
$hesklang['dg']='Don\'t group';
$hesklang['err_dpi']='Database %s does not contain all HESK tables with prefix %s, no changes saved.';
$hesklang['err_dpi2']='Tables not found:';
$hesklang['sme']='SMTP error';
$hesklang['scl']='SMTP connection log';
$hesklang['dnl']='Download';
$hesklang['dela']='Delete this attachment';
$hesklang['pda']='Do you want to permanently delete this attachment?';
$hesklang['mopt']='More options';
$hesklang['lopt']='Less options';
$hesklang['meml']='Multiple emails';
$hesklang['meml2']='Allow customers to enter multiple contact emails';
// Added or modified in version 2.4
$hesklang['catd']='(category deleted)';
$hesklang['noopen']='No open tickets found for this email address.';
$hesklang['maxopen']='You have reached maximum open tickets (%d of %d). Please wait until your existing tickets are resolved before opening new tickets.';
$hesklang['ntnote']='Someone adds a note to a ticket assigned to me';
$hesklang['cat_public']='This category is PUBLIC (click to make private)';
$hesklang['cat_private']='This category is PRIVATE (click to make public)';
$hesklang['cat_aa']='Auto-assign tickets in this category.';
$hesklang['cat_type']='Make this category private (only staff can select it).';
$hesklang['caaon']='Auto-assign has been enabled for selected category';
$hesklang['caaoff']='Auto-assign has been disabled for selected category';
$hesklang['cpub']='Category type changed to PUBLIC';
$hesklang['cpriv']='Category type changed to PRIVATE';
$hesklang['cpric']='Customers cannot select private categories, only staff can!';
$hesklang['user_aa']='Auto-assign tickets to this user.';
$hesklang['attach_size']='Maxmimum file size';
$hesklang['B']='B';
$hesklang['kB']='kB';
$hesklang['MB']='MB';
$hesklang['GB']='GB';
$hesklang['bytes']='bytes';
$hesklang['kilobytes']='kilobytes';
$hesklang['megabytes']='megabytes';
$hesklang['gigabytes']='gigabytes';
$hesklang['smtpssl']='SSL Protocol';
$hesklang['smtptls']='TLS Protocol';
$hesklang['oo']='Open only';
$hesklang['ool']='List only open tickets in "Forgot tracking ID" email';
$hesklang['mop']='Max open tickets';
$hesklang['rord']='Reply order';
$hesklang['newbot']='Newest reply at bottom';
$hesklang['newtop']='Newest reply at top';
$hesklang['ford']='Reply form';
$hesklang['formbot']='Show form at bottom';
$hesklang['formtop']='Show form at top';
$hesklang['mysqlv']='MySQL version';
$hesklang['phpv']='PHP version';
$hesklang['csrt']='Current HESK time:';
$hesklang['listp']='List private articles';
$hesklang['listd']='List article drafts';
$hesklang['artp']='Private articles';
$hesklang['artd']='Article drafts';
$hesklang['kb_no_part']='No private articles in the knowledgebase.';
$hesklang['kb_no_dart']='No article drafts in the knowledgebase.';
$hesklang['attpri']='You don\'t have access to this attachment.';
$hesklang['sns']='Settings were saved, but some functions were disabled because of failed tests.';
$hesklang['loops']='Email Loops';
$hesklang['looph']='Max Hits';
$hesklang['loopt']='Timeframe';
$hesklang['didum']='Did you mean %s?'; // Did you mean someone@gmail.com?
$hesklang['yfix']='Yes, fix it';
$hesklang['nole']='No, leave it';
$hesklang['sconfe2']='Show a "Confirm email" field on the submit a ticket form';
$hesklang['oln']='Old name:';
$hesklang['nen']='New name:';
$hesklang['use_form_below']='If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.';
$hesklang['esf']='Could not send email notifications.';
$hesklang['qrr']='(quoted reply removed)';
$hesklang['remqr']='Strip quoted reply';
$hesklang['remqr2']='Delete quoted reply from customer emails';
$hesklang['fnuscphp']='File upload failed, try with a smaller or no file attachment.';
$hesklang['redv']='reset default view';
$hesklang['fatte1']='Your attachments setting "Number per post" is larger than what your server allows!';
$hesklang['fatte2']='Your maximum attachment file size is larger than what your server allows!';
$hesklang['fatte3']='Your server does not allow large enough posts, try reducing number of attachments or allowed file size!';
$hesklang['embed']='Embedded files';
$hesklang['embed2']='Save embedded files as attachments';
$hesklang['emrem']='(image removed)';
$hesklang['hdemo']='(HIDDEN IN DEMO)';
$hesklang['ddemo']='Sorry, this function has been disabled in DEMO mode!';
$hesklang['sdemo']='Saving changes has been disabled in DEMO mode';
$hesklang['hud']='HESK is up to date';
$hesklang['hnw']='Update available';
$hesklang['getup']='Update HESK';
$hesklang['updates']='Updates';
$hesklang['updates2']='Automatically check for HESK updates.';
// Added or modified in version 2.5.0
$hesklang['emp']='Your PHP does not have MySQL support enabled (mysqli extension required)';
$hesklang['attdel']='This file has been deleted from the server and is no longer available for download';
$hesklang['cannot_move_tmp']='Cannot move file to the attachments folder';
$hesklang['dsen']='Don\'t send email notification of this reply to the customer';
$hesklang['attrem']='* Some attached files have been removed *';
$hesklang['attnum']='Max number reached: %s'; // %s will show attachment name
$hesklang['attsiz']='File too large: %s'; // %s will show attachment name
$hesklang['atttyp']='Type not allowed: %s'; // %s will show attachment name
$hesklang['adf']='Admin folder';
$hesklang['atf']='Attachments folder';
$hesklang['err_adf']='The selected admin folder (%s) does not exist!'; // %s will show folder name
$hesklang['err_atf']='The selected attachments folder (%s) does not exist!'; // %s will show folder name
$hesklang['err_atr']='The selected attachments folder (%s) is not writable!'; // %s will show folder name
$hesklang['fatt']='Files attached to this message:';
$hesklang['wrepo']='Please write a reply after re-opening the ticket.';
$hesklang['ktool']='Knowledgebase tools';
$hesklang['uac']='Verify and update category article count';
$hesklang['acv']='Article count has been verified';
$hesklang['xyz']='number of public, private and draft articles in category.';
$hesklang['reports_tab']='Run reports'; // Tab title
$hesklang['crt']='Report type';
$hesklang['can_run_reports']='Can run reports (own)';
$hesklang['can_run_reports_full']='Can run reports (all)';
$hesklang['can_export']='Can export tickets';
$hesklang['roo']='<i>(only tickets assigned to you are included in the report)</i>';
$hesklang['shu']='Short links';
$hesklang['export']='Export tickets'; // Tab title
$hesklang['export_btn']='Export tickets'; // Button title
$hesklang['export_intro']='This tool allows you to export tickets into an XML spreadsheet that can be opened in Excel.';
$hesklang['stte']='Select tickets to export';
$hesklang['dtrg']='Date range';
$hesklang['sequentially']='Sequentially'; // Order tickets: Sequentially
$hesklang['ede']='Cannot create export directory, please manually create a folder called <b>export</b> inside your attachments folder and make sure it is writable by PHP (on Linux CHMOD it to 777 - rwxrwxrwx).';
$hesklang['eef']='Cannot create export file, no permission to write inside the export directory.';
$hesklang['inite']='Initializing export';
$hesklang['gXML']='Generating XML file';
$hesklang['nrow']='Number of rows exported: %d'; // %d will show number of rows exported
$hesklang['cZIP']='Compressing file into a Zip archive';
$hesklang['eZIP']='Error creating Zip archive';
$hesklang['fZIP']='Finished compressing the file';
$hesklang['pmem']='Peak memory usage: %.2f Mb'; // %.2f will be replaced with number of Mb used
$hesklang['ch2d']='» CLICK HERE TO DOWNLOAD THE EXPORT FILE «';
$hesklang['n2ex']='No tickets found matching your criteria, nothing to export!';
$hesklang['sp']='SPAM Prevention'; // For settings page
$hesklang['sit']='-> Image Type';
$hesklang['sis']='Simple image';
$hesklang['pop3keep']='Keep a copy';
$hesklang['err_dbconn']='Could not connect to MySQL database using provided information!';
$hesklang['s_inle']='Testing the language folder for valid languages. Only languages that pass all tests are properly installed.';
$hesklang['ask']='Search help:';
$hesklang['beta']='(TEST VERSION)';
$hesklang['maxpost']='You probably tried to submit more data than this server accepts.<br/><br/>Please try submitting the form again with smaller or no attachments.';
// --> Ticket history log
// Unless otherwise specified, first %s will be replaced with date and second with name/username
$hesklang['thist1']='<liclass="smaller">%s | moved to category %s by %s</li>'; // %s = date, new category, user making change
$hesklang['thist2']='<liclass="smaller">%s | assigned to %s by %s</li>'; // %s = date, assigned user, user making change
$hesklang['thist3']='<liclass="smaller">%s | closed by %s</li>';
$hesklang['thist4']='<liclass="smaller">%s | opened by %s</li>';
$hesklang['thist5']='<liclass="smaller">%s | locked by %s</li>';
$hesklang['thist6']='<liclass="smaller">%s | unlocked by %s</li>';
$hesklang['thist7']='<liclass="smaller">%s | ticket created by %s</li>';
$hesklang['thist8']='<liclass="smaller">%s | priority changed to %s by %s</li>'; // %s = date,new priority, user making change
$hesklang['thist9']='<liclass="smaller">%s | status changed to %s by %s</li>'; // %s = date, new status, user making change
$hesklang['thist10']='<liclass="smaller">%s | automatically assigned to %s</li>';
$hesklang['thist11']='<liclass="smaller">%s | submitted by email piping</li>';
$hesklang['thist12']='<liclass="smaller">%s | attachment %s deleted by %s</li>'; // %s = date, deleted attachment, user making change
$hesklang['thist13']='<liclass="smaller">%s | merged with ticket %s by %s</li>'; // %s = date, merged ticket ID, user making change
$hesklang['thist14']='<liclass="smaller">%s | time worked updated to %s by %s</li>'; // %s = date, new time worked, user making change
$hesklang['thist15']='<liclass="smaller">%s | submitted by %s</li>';
$hesklang['thist16']='<liclass="smaller">%s | submitted by POP3 fetching</li>';
// --> Knowledgebase articles log
// First %s will be replaced with date and second with user making changes
$hesklang['revision1']='<liclass="smaller">%s | submitted by %s</li>';
$hesklang['revision2']='<liclass="smaller">%s | modified by %s</li>';
// --> Text used by ReCaptcha
$hesklang['visual_challenge']='Get a visual challenge';
$hesklang['audio_challenge']='Get an audio challenge';
$hesklang['refresh_btn']='Get a new challenge';
$hesklang['instructions_visual']='Type the two words:';
$hesklang['instructions_context']='Type the words in the boxes:';
$hesklang['instructions_audio']='Type what you hear:';
$hesklang['help_btn']='Help';
$hesklang['play_again']='Play sound again';
$hesklang['cant_hear_this']='Download sound as MP3';
$hesklang['select_ticket_tpl']='Select a ticket template';
$hesklang['list_tickets_cat']='List all tickets in this category';
$hesklang['def_msg']='[No message]';
$hesklang['emlreqmsg']='Require message';
$hesklang['emlreqmsg2']='Ignore piped/fetched emails with no message';
$hesklang['relart']='Related articles'; // Title of related articles box
$hesklang['s_relart']='Related articles'; // On settings page
$hesklang['tab_7']='Ticket list';
$hesklang['fitl']='Fields in ticket list';
$hesklang['submitted']='Submitted';
$hesklang['clickemail']='View';
$hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list
$hesklang['pri_set_to']='Priority has been set to:';
$hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.';
$hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.<br/><br/>To use category priority instead, turn OFF the following feature in HESK settings:';
$hesklang['reply_saved']='Your reply message has been saved for later.';
$hesklang['submit_as']='Submit as:';
$hesklang['sasc']='Submit as Customer reply';
$hesklang['creb']='Customer reply entered by:';
$hesklang['show_select']='Show "Click to select" as default option';
// Settings
$hesklang['mms']='Maintenance mode';
$hesklang['mmd']='Enable maintenance mode';
// Customer notice
$hesklang['mm1']='Maintenance in progress';
$hesklang['mm2']='In order to perform scheduled maintenance, our help desk has shut down temporarily.';
$hesklang['mm3']='We apologize for the inconvenience and ask that you please try again later.';
// Staff notice
$hesklang['mma1']='Maintenance mode is active!';
$hesklang['mma2']='Customers are not able to use the help desk.';
$hesklang['tools']='Tools';
$hesklang['banemail_intro']='Prevent certain email addresses from submitting tickets to your help desk.';
$hesklang['no_banemails']='<i>No emails are being banned.</i>';
$hesklang['eperm']='Permanent email bans:';
$hesklang['bananemail']='Email address to ban';
$hesklang['savebanemail']='Ban this email';
$hesklang['enterbanemail']='Enter the email address you wish to ban.';
$hesklang['validbanemail']='Enter a valid email address (<i>john.doe@domain.com</i>) or email domain (<i>@domain.com</i>)';
$hesklang['email_banned']='The email address <i>%s</i> was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email
$hesklang['emailbanexists']='The email address <i>%s</i> is already banned.'; // %s will be replaced with email
$hesklang['baned_ip']='You have been banned from this help desk';
$hesklang['can_ban_emails']='Can ban emails';
$hesklang['can_unban_emails']='Can unban emails (enables Can ban emails)';
$hesklang['eisban']='This email address is banned.';
$hesklang['click_unban']='Click here to unban.';
$hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.';
$hesklang['ipperm']='Permanent IP bans:';
$hesklang['iptemp']='Login failure bans:';
$hesklang['savebanip']='Ban this IP';
$hesklang['no_banips']='<i>No IPs are being banned.</i>';
$hesklang['bananip']='IP address to ban';
$hesklang['banex']='Examples:';
$hesklang['iprange']='IP range';
$hesklang['savebanip']='Ban this IP';
$hesklang['ippermban']='Ban this IP permanently';
$hesklang['enterbanip']='Enter the IP address or range you wish to ban.';
$hesklang['validbanip']='Enter a valid IP address or IP range';
$hesklang['ip_banned']='The IP address <i>%s</i> was banned and HESK will no longer accept tickets from this IP address.'; // %s will be replaced with ip
$hesklang['ip_rbanned']='The IP range <i>%s</i> was banned and HESK will no longer accept tickets from this IP range.'; // %s will be replaced with ip
$hesklang['ipbanexists']='The IP address <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['iprbanexists']='The IP range <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['ip_unbanned']='IP ban deleted';
$hesklang['ip_tempun']='Temporary IP ban deleted';
$hesklang['can_ban_ips']='Can ban ips';
$hesklang['can_unban_ips']='Can unban ips (enables Can ban ips)';
$hesklang['ipisban']='This IP address is banned.';
$hesklang['m2e']='Expires in (minutes)';
$hesklang['info']='Info';
$hesklang['sm_title']='Service messages';
$hesklang['sm_intro']='Display a service message in the customer area, for example to notify them about known issues and important news.';
$hesklang['can_service_msg']='Edit service messages';
$hesklang['new_sm']='New service message';
$hesklang['edit_sm']='Edit service message';
$hesklang['ex_sm']='Existing service messages';
$hesklang['sm_author']='Author';
$hesklang['sm_type']='Type';
$hesklang['sm_published']='Published';
$hesklang['sm_draft']='Draft';
$hesklang['sm_style']='Style';
$hesklang['sm_none']='None';
$hesklang['sm_success']='Success';
$hesklang['sm_info']='Info';
$hesklang['sm_notice']='Notice';
$hesklang['sm_error']='Error';
$hesklang['sm_save']='Save service message';
$hesklang['sm_preview']='Preview service message';
$hesklang['sm_mtitle']='Title';
$hesklang['sm_msg']='Message';
$hesklang['sm_e_title']='Enter service message title';
$hesklang['sm_e_msg']='Enter service message';
$hesklang['sm_e_id']='Missing message ID';
$hesklang['sm_added']='A new service message has been added';
$hesklang['sm_not_found']='This service message does not exist';
$hesklang['no_sm']='No service messages';
$hesklang['del_sm']='Delete this service message?';
$hesklang['sm_mdf']='Service message has been saved';
$hesklang['sska']='Show suggested articles';
$hesklang['taws']='These articles were suggested:';
$hesklang['defaults']='Defaults';
$hesklang['pncn']='Select notify customer option in the new ticket form';
$hesklang['pncr']='Select notify customer option in the ticket reply form';
$hesklang['pssy']='Show what knowledgebase articles were suggested to customers';
$hesklang['ccct']='Customer resolve';
$hesklang['custnot']='Notify customers when';
$hesklang['notnew']='A new support ticket is submitted';
$hesklang['notclo']='A support ticket is marked Resolved';
$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:';
$hesklang['spamn']='SPAM notice';
$hesklang['spam_inbox']='<spanstyle="color:red"><b>No confirmation email?</b><br/>We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as <b>Not SPAM</b> to avoid problems receiving our correspondence in the future.</span>';
$hesklang['nkba']='Knowledgebase search requires enough unique articles to work properly.<br/><br/>Consider adding more articles to the knowledgebase to improve search and article suggestion results.';
$hesklang['saa']='Sticky articles are displayed at the top of articles list';
$hesklang['yhbr']='You have been locked out the system for %s minutes because of too many replies to a ticket.';
$hesklang['desc_category_moved'] = '(Staff) Ticket moved to a new category';
$hesklang['desc_new_reply_by_customer'] = '(Staff) New customer reply';
$hesklang['desc_new_ticket_staff'] = '(Staff) New ticket submitted';
$hesklang['desc_ticket_assigned_to_you'] = '(Staff) A ticket was assigned to you';
$hesklang['desc_new_pm'] = '(Staff) New private message';
$hesklang['desc_new_note'] = '(Staff) New note on a ticket assigned to you';
$hesklang['desc_reset_password'] = '(Staff) Reset your password';
$hesklang['etfm']='One or more email templates are missing.<br/><br/>Make sure you upload all email template files inside your <i>/language/%s/emails</i> folder.';
$hesklang['etfw']='Some email templates are not writable.<br/><br/>
Make sure PHP has permission to write to all files inside your <i>/language/%s/emails</i> folder.<br/><br/>
On Unix servers you might need to CHMOD email templates to 666 (rw-rw-rw-)';
$hesklang['et_e_id']='Missing template ID';
$hesklang['et_fm']='This email template file is missing';
$hesklang['et_fw']='This email template file is not writable';
$hesklang['et_save']='Save email template';
$hesklang['updated_on']='Updated on';
$hesklang['ticket_url']='Ticket URL';
$hesklang['pm_url']='Private message URL';
$hesklang['et_num']='Number of tickets';
$hesklang['et_list']='List of support tickets';
$hesklang['et_empty']='Email template cannot be empty';
$hesklang['et_saved']='Email template saved';
$hesklang['source']='Source';
$hesklang['select_category']='Select a category';
$hesklang['select_category_text']='What can we help you with?';
$hesklang['scat2']='(a select box will show if category count is higher)';
$hesklang['new_cf']='New custom field';
$hesklang['cf_intro']='Use this feature to add custom fields to the Submit a ticket form so you can collect additional data from customers.';
$hesklang['cf_public']='Public';
$hesklang['cf_private']='Staff only';
$hesklang['cf_cust']='For customers';
$hesklang['cf_all']='All';
$hesklang['cf_cat']='Selected';
$hesklang['cf_ctrl']='Tip: hold down CTRL key to select multiple categories';
$hesklang['visibility']='Visibility';
$hesklang['cf_save']='Save custom field';
$hesklang['ex_cf']='Active custom fields';
$hesklang['no_cf']='No active custom fields';
$hesklang['del_cf']='Delete this custom field? This will also delete any saved custom field data from the database!';
$hesklang['cf_e_id']='Invalid ID';
$hesklang['edit_cf']='Edit custom field';
$hesklang['cf_deleted']='Custom field deleted';
$hesklang['cf_not_found']='This custom field does not exist';
$hesklang['err_custname']='Enter custom field name';
$hesklang['cf_added']='A new custom field has been added';
$hesklang['cf_nocat']='Select at least one category for this custom field';
$hesklang['cf_mdf']='Custom field has been saved';
$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible.';
$hesklang['atl1']='Enter at least one option.';
$hesklang['sch']='Hidden';
$hesklang['meml3']='Allow multiple emails to be entered';
$hesklang['dmin']='Minimum accepted date';
$hesklang['dmax']='Maximum accepted date';
$hesklang['d_day']='day(s)';
$hesklang['d_week']='week(s)';
$hesklang['d_month']='month(s)';
$hesklang['d_year']='year(s)';
$hesklang['d_any']='Any date';
$hesklang['d_fixed']='Fixed date';
$hesklang['d_relative']='Relative date';
$hesklang['d_mm']='Minimum date may not be higher than maximum date';
$hesklang['d_emin']='Minimum date for <i>%s</i> is %s'; // Minimum date for FIELD_NAME is DATE
$hesklang['d_emax']='Maximum date for <i>%s</i> is %s'; // Maximum date for FIELD_NAME is DATE
$hesklang['d_format']='Date display format';
$hesklang['d_custom']='Custom format';
$hesklang['d_ci']='ADVANCED USERS ONLY: a valid PHP date format, see PHP manual.';
$hesklang['cf_noe']='Enter a valid email address into <i>%s</i>';
$hesklang['cf_noem']='Enter one or more valid email addresses into <i>%s</i>';
$hesklang['cf_limit']='You have 50 active custom fields, no new can be created.';
$hesklang['numsub']='Submitted tickets'; // Will show how many tickets this user submitted
$hesklang['hidf']='Hidden inputs are not visible to customers on the Submit a ticket form (the value will still be visible on ticket details page if they are set as public). They behave as normal text fields for staff members.';
$hesklang['rcheck']='Do not select a default option';