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Mods-for-HESK-Netsyms
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Initial Hesk UI Commit

merge-requests/2/head
Mike Koch 8 years ago
parent
6ae5333d51
commit
e0863b6b6d
57 changed files with 24487 additions and 44 deletions
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  1. 44
      .gitignore
  2. 143
      admin/admin_main.php
  3. 2083
      admin/admin_settings.php
  4. 322
      admin/admin_submit_ticket.php
  5. 1381
      admin/admin_ticket.php
  6. 418
      admin/edit_post.php
  7. 934
      admin/export.php
  8. 254
      admin/find_tickets.php
  9. 477
      admin/index.php
  10. 525
      admin/knowledgebase_private.php
  11. 717
      admin/mail.php
  12. 441
      admin/manage_canned.php
  13. 595
      admin/manage_categories.php
  14. 2361
      admin/manage_knowledgebase.php
  15. 1040
      admin/manage_users.php
  16. 565
      admin/new_ticket.php
  17. 451
      admin/profile.php
  18. 855
      admin/reports.php
  19. 88
      admin/show_tickets.php
  20. 5
      css/bootstrap-theme.min.css
  21. 5
      css/bootstrap.min.css
  22. 1
      css/hesk_newStyle.min.css
  23. BIN
      fonts/glyphicons-halflings-regular.eot
  24. 229
      fonts/glyphicons-halflings-regular.svg
  25. BIN
      fonts/glyphicons-halflings-regular.ttf
  26. BIN
      fonts/glyphicons-halflings-regular.woff
  27. 192
      hesk_settings.inc.php
  28. BIN
      img/knowledgebase.png
  29. BIN
      img/viewTicket.png
  30. 1694
      inc/common.inc.php
  31. 150
      inc/header.inc.php
  32. 121
      inc/headerAdmin.inc.php
  33. 375
      inc/knowledgebase_functions.inc.php
  34. 77
      inc/show_admin_nav.inc.php
  35. 413
      inc/show_search_form.inc.php
  36. 519
      inc/ticket_list.inc.php
  37. 701
      inc/treemenu/TreeMenu_v25.js
  38. 930
      index.php
  39. 61
      install/index.php
  40. 523
      install/install.php
  41. 919
      install/install_functions.inc.php
  42. 7
      js/bootstrap.min.js
  43. 6
      js/jquery-1.10.2.min.js
  44. 553
      knowledgebase.php
  45. 56
      language/en/help_files/custom.html
  46. 207
      language/en/help_files/email.html
  47. 100
      language/en/help_files/general.html
  48. 45
      language/en/help_files/help_style.css
  49. 314
      language/en/help_files/helpdesk.html
  50. 8
      language/en/help_files/index.htm
  51. 100
      language/en/help_files/knowledgebase.html
  52. 102
      language/en/help_files/misc.html
  53. 1192
      language/en/text.php
  54. 272
      print.php
  55. 86
      suggest_articles.php
  56. 161
      suggest_email.php
  57. 713
      ticket.php

44
.gitignore
View File

@ -1,33 +1,15 @@
admin/admin_main.php
admin/admin_reply_ticket.php
admin/admin_settings.php
admin/admin_settings_save.php
admin/admin_submit_ticket.php
admin/admin_suggest_articles.php
admin/admin_ticket.php
admin/archive.php
admin/assign_owner.php
admin/change_status.php
admin/delete_tickets.php
admin/edit_post.php
admin/export.php
admin/find_tickets.php
admin/generate_spam_question.php
admin/index.php
admin/knowledgebase_private.php
admin/lock.php
admin/mail.php
admin/manage_canned.php
admin/manage_categories.php
admin/manage_knowledgebase.php
admin/manage_users.php
admin/move_category.php
admin/new_ticket.php
admin/options.php
admin/priority.php
admin/profile.php
admin/reports.php
admin/show_tickets.php
admin/test_connection.php
attachments/index.htm
change_status.php
@ -41,7 +23,6 @@ file_limits.php
footer.txt
header.txt
hesk_javascript_v25.js
hesk_settings.inc.php
hesk_style_v25.css
img/add_article.png
img/add_category.png
@ -187,14 +168,11 @@ inc/calendar/index.htm
inc/calendar/tcal.css
inc/calendar/tcal.js
inc/calendar/tcal.php
inc/common.inc.php
inc/database.inc.php
inc/database_mysqli.inc.php
inc/email_functions.inc.php
inc/footer.inc.php
inc/header.inc.php
inc/index.htm
inc/knowledgebase_functions.inc.php
inc/mail/email_parser.php
inc/mail/hesk_pipe.php
inc/mail/hesk_pop3.php
@ -223,12 +201,9 @@ inc/recaptcha/recaptchalib.php
inc/reporting_functions.inc.php
inc/secimg.inc.php
inc/setup_functions.inc.php
inc/show_admin_nav.inc.php
inc/show_search_form.inc.php
inc/tabs/index.htm
inc/tabs/tabber-minimized.js
inc/tabs/tabber.css
inc/ticket_list.inc.php
inc/timer/hesk_timer.js
inc/timer/index.htm
inc/tiny_mce/3.5.10/langs/en.js
@ -278,19 +253,13 @@ inc/tiny_mce/3.5.10/utils/form_utils.js
inc/tiny_mce/3.5.10/utils/mctabs.js
inc/tiny_mce/3.5.10/utils/validate.js
inc/treemenu/TreeMenu.php
inc/treemenu/TreeMenu_v25.js
inc/treemenu/index.htm
inc/users_online.inc.php
inc/zip/Zip.php
inc/zip/index.htm
inc/zip/pclzip.lib.php
index.php
install/hesk.png
install/index.php
install/install.php
install/install_functions.inc.php
install/update.php
knowledgebase.php
language/en/emails/category_moved.txt
language/en/emails/forgot_ticket_id.txt
language/en/emails/index.htm
@ -301,24 +270,11 @@ language/en/emails/new_reply_by_staff.txt
language/en/emails/new_ticket.txt
language/en/emails/new_ticket_staff.txt
language/en/emails/ticket_assigned_to_you.txt
language/en/help_files/custom.html
language/en/help_files/email.html
language/en/help_files/general.html
language/en/help_files/help_style.css
language/en/help_files/helpdesk.html
language/en/help_files/index.htm
language/en/help_files/knowledgebase.html
language/en/help_files/misc.html
language/en/index.htm
language/en/text.php
language/index.htm
print.php
print_sec_img.php
rate.php
readme.html
reply_ticket.php
robots.txt
submit_ticket.php
suggest_articles.php
suggest_email.php
ticket.php

143
admin/admin_main.php
View File

@ -0,0 +1,143 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Make sure the install folder is deleted */
if (is_dir(HESK_PATH . 'install')) {die('Please delete the <b>install</b> folder from your server for security reasons then refresh this page!');}
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
define('CALENDAR',1);
define('MAIN_PAGE',1);
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row">
<div class="col-md-8 col-md-offset-2" style="padding-top: 20px">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/* Print tickets? */
if (hesk_checkPermission('can_view_tickets',0))
{
if ( ! isset($_SESSION['hide']['ticket_list']) ) //Number of tickets (table header. NOT ACTUAL TABLE)
{
echo '
<div class="row">
<div class="col-md-4">&nbsp;</div>
<div class="col-md-4" style="text-align: center"><h3>'.$hesklang['open_tickets'].'</h3></div>
<div class="col-md-4">&nbsp;</div>
</div>
';
}
/* Reset default settings? */
if ( isset($_GET['reset']) && hesk_token_check() )
{
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `default_list`='' WHERE `id` = '".intval($_SESSION['id'])."' LIMIT 1");
$_SESSION['default_list'] = '';
}
/* Get default settings */
else
{
parse_str($_SESSION['default_list'],$defaults);
$_GET = isset($_GET) && is_array($_GET) ? array_merge($_GET, $defaults) : $defaults;
}
/* Print the list of tickets */
require(HESK_PATH . 'inc/print_tickets.inc.php');
echo "&nbsp;<br />";
/* Print forms for listing and searching tickets */
require(HESK_PATH . 'inc/show_search_form.inc.php');
}
else
{
echo '<p><i>'.$hesklang['na_view_tickets'].'</i></p>';
}
$hesk_settings['hesk_license']('HMgPSAxOw0KaWYgKGZpbGVfZXhpc3RzKEhFU0tfUEFUSCAuI
CdoZXNrX2xpY2Vuc2UucGhwJykpDQp7DQokaCA9ICghZW1wdHkoJF9TRVJWRVJbJ0hUVFBfSE9TVCddK
SkgPyAkX1NFUlZFUlsnSFRUUF9IT1NUJ10gOiAoKCFlbXB0eSgkX1NFUlZFUlsnU0VSVkVSX05BTUUnX
SkpID8gJF9TRVJWRVJbJ1NFUlZFUl9OQU1FJ10gOiBnZXRlbnYoJ1NFUlZFUl9OQU1FJykpOw0KJGggP
SBzdHJfcmVwbGFjZSgnd3d3LicsJycsc3RydG9sb3dlcigkaCkpOw0KaW5jbHVkZShIRVNLX1BBVEggL
iAnaGVza19saWNlbnNlLnBocCcpOw0KaWYgKGlzc2V0KCRoZXNrX3NldHRpbmdzWydsaWNlbnNlJ10pI
CYmIHN0cnBvcygkaGVza19zZXR0aW5nc1snbGljZW5zZSddLHNoYTEoJGguJ2gzJkZwMiNMYUEmNTkhd
yg4LlpjXSordVI1MTInKSkgIT09IGZhbHNlKQ0Kew0KJHMgPSAwOw0KfQ0KZWxzZQ0Kew0KZWNobyAnP
HAgc3R5bGU9InRleHQtYWxpZ246Y2VudGVyO2NvbG9yOnJlZDsiPklOVkFMSUQgTElDRU5TRSAoTk9UI
FJFR0lTVEVSRUQgRk9SICcuJGguJykhPC9wPic7DQp9DQp9DQppZiAoJHMpDQp7DQplY2hvICc8aHIgL
z48dGFibGUgYm9yZGVyPSIwIiB3aWR0aD0iMTAwJSI+PHRyPjx0ZD48Yj4nLiRoZXNrbGFuZ1sncmVtb
3ZlX3N0YXRlbWVudCddLic8L2I+PC90ZD48dGQgc3R5bGU9InRleHQtYWxpZ246cmlnaHQiPjxhIGhyZ
WY9IkphdmFzY3JpcHQ6dm9pZCgwKSIgb25jbGljaz0iYWxlcnQoXCcnLiRoZXNrbGFuZ1snc3VwcG9yd
F9ub3RpY2UnXS4nXCcpIj4nLiRoZXNrbGFuZ1snc2gnXS4nPC9hPjwvdGQ+PC90cj48L3RhYmxlPjxwP
icuJGhlc2tsYW5nWydzdXBwb3J0X3JlbW92ZSddLicuIDxhIGhyZWY9Imh0dHBzOi8vd3d3Lmhlc2suY
29tL2J1eS5waHAiIHRhcmdldD0iX2JsYW5rIj4nLiRoZXNrbGFuZ1snY2xpY2tfaW5mbyddLic8L2E+P
C9wPic7DQp9DQo=',"\112");
echo '<hr />&nbsp;<br />';
/* Clean unneeded session variables */
hesk_cleanSessionVars('hide');
?>
</div>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>

2083
admin/admin_settings.php
File diff suppressed because it is too large
View File

322
admin/admin_submit_ticket.php
View File

@ -0,0 +1,322 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
require(HESK_PATH . 'inc/posting_functions.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// We only allow POST requests from the HESK form to this file
if ( $_SERVER['REQUEST_METHOD'] != 'POST' )
{
header('Location: admin_main.php');
exit();
}
// Check for POST requests larger than what the server can handle
if ( empty($_POST) && ! empty($_SERVER['CONTENT_LENGTH']) )
{
hesk_error($hesklang['maxpost']);
}
$hesk_error_buffer = array();
$tmpvar['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer['name']=$hesklang['enter_your_name'];
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
$tmpvar['priority'] = intval( hesk_POST('priority') );
if ($tmpvar['priority'] < 0 || $tmpvar['priority'] > 3)
{
$hesk_error_buffer['priority']=$hesklang['sel_app_priority'];
}
$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];
$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer['message']=$hesklang['enter_message'];
// Is category a valid choice?
if ($tmpvar['category'])
{
hesk_verifyCategory(1);
// Is auto-assign of tickets disabled in this category?
if ( empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign']) )
{
$hesk_settings['autoassign'] = false;
}
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_POST[$k]))
{
if (is_array($_POST[$k]))
{
$tmpvar[$k]='';
foreach ($_POST[$k] as $myCB)
{
$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';
}
$tmpvar[$k]=substr($tmpvar[$k],0,-6);
}
else
{
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
}
}
else
{
$tmpvar[$k] = '';
}
}
// Generate tracking ID
$tmpvar['trackid'] = hesk_createID();
// Log who submitted ticket
$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), $_SESSION['name'].' ('.$_SESSION['user'].')');
// Owner
$tmpvar['owner'] = 0;
if (hesk_checkPermission('can_assign_others',0))
{
$tmpvar['owner'] = intval( hesk_POST('owner') );
// If ID is -1 the ticket will be unassigned
if ($tmpvar['owner'] == -1)
{
$tmpvar['owner'] = 0;
}
// Automatically assign owner?
elseif ($tmpvar['owner'] == -2 && $hesk_settings['autoassign'] == 1)
{
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
if ($autoassign_owner)
{
$tmpvar['owner'] = intval($autoassign_owner['id']);
$tmpvar['history'] .= sprintf($hesklang['thist10'],hesk_date(),$autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
}
else
{
$tmpvar['owner'] = 0;
}
}
// Check for invalid owner values
elseif ($tmpvar['owner'] < 1)
{
$tmpvar['owner'] = 0;
}
else
{
// Has the new owner access to the selected category?
$res = hesk_dbQuery("SELECT `name`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$tmpvar['owner']}' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$row = hesk_dbFetchAssoc($res);
if (!$row['isadmin'])
{
$row['categories']=explode(',',$row['categories']);
if (!in_array($tmpvar['category'],$row['categories']))
{
$_SESSION['isnotice'][] = 'category';
$hesk_error_buffer['owner']=$hesklang['onasc'];
}
}
}
else
{
$_SESSION['isnotice'][] = 'category';
$hesk_error_buffer['owner']=$hesklang['onasc'];
}
}
}
elseif (hesk_checkPermission('can_assign_self',0) && hesk_okCategory($tmpvar['category'],0) && !empty($_POST['assing_to_self']))
{
$tmpvar['owner'] = intval($_SESSION['id']);
}
// Notify customer of the ticket?
$notify = ! empty($_POST['notify']) ? 1 : 0;
// Show ticket after submission?
$show = ! empty($_POST['show']) ? 1 : 0;
// Attachments
if ($hesk_settings['attachments']['use'])
{
require_once(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
$trackingID = $tmpvar['trackid'];
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att))
{
$attachments[$i] = $att;
}
}
}
$tmpvar['attachments'] = '';
// If we have any errors lets store info in session to avoid re-typing everything
if (count($hesk_error_buffer)!=0)
{
$_SESSION['iserror'] = array_keys($hesk_error_buffer);
$_SESSION['as_name'] = hesk_POST('name');
$_SESSION['as_email'] = hesk_POST('email');
$_SESSION['as_category'] = hesk_POST('category');
$_SESSION['as_priority'] = hesk_POST('priority');
$_SESSION['as_subject'] = hesk_POST('subject');
$_SESSION['as_message'] = hesk_POST('message');
$_SESSION['as_owner'] = $tmpvar['owner'];
$_SESSION['as_notify'] = $notify;
$_SESSION['as_show'] = $show;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$_SESSION["as_$k"] = hesk_POST($k);
}
}
$tmp = '';
foreach ($hesk_error_buffer as $error)
{
$tmp .= "<li>$error</li>\n";
}
$hesk_error_buffer = $tmp;
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'])
{
hesk_removeAttachments($attachments);
}
$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
hesk_process_messages($hesk_error_buffer,'new_ticket.php');
}
if ($hesk_settings['attachments']['use'] && !empty($attachments))
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
}
}
$tmpvar['message']=hesk_makeURL($tmpvar['message']);
$tmpvar['message']=nl2br($tmpvar['message']);
// Insert ticket to database
$ticket = hesk_newTicket($tmpvar);
// Notify the customer about the ticket?
if ($notify)
{
hesk_notifyCustomer();
}
// If ticket is assigned to someone notify them?
if ($ticket['owner'] && $ticket['owner'] != intval($_SESSION['id']))
{
// If we don't have info from auto-assign get it from database
if ( ! isset($autoassign_owner['email']) )
{
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
}
else
{
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
}
}
// Ticket unassigned, notify everyone that selected to be notified about unassigned tickets
elseif ( ! $ticket['owner'])
{
hesk_notifyStaff('new_ticket_staff', " `id` != ".intval($_SESSION['id'])." AND `notify_new_unassigned` = '1' ");
}
// Unset temporary variables
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_cleanSessionVars('as_name');
hesk_cleanSessionVars('as_email');
hesk_cleanSessionVars('as_category');
hesk_cleanSessionVars('as_priority');
hesk_cleanSessionVars('as_subject');
hesk_cleanSessionVars('as_message');
hesk_cleanSessionVars('as_owner');
hesk_cleanSessionVars('as_notify');
hesk_cleanSessionVars('as_show');
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
hesk_cleanSessionVars("as_$k");
}
}
// If ticket has been assigned to the person submitting it lets show a message saying so
if ($ticket['owner'] && $ticket['owner'] == intval($_SESSION['id']))
{
$hesklang['new_ticket_submitted'] .= '<br />&nbsp;<br />
<span class="glyphicon glyphicon-comment"></span> <b>' . (isset($autoassign_owner) ? $hesklang['taasy'] : $hesklang['tasy']) . '</b>';
}
// Show the ticket or just the success message
if ($show)
{
hesk_process_messages($hesklang['new_ticket_submitted'],'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999), 'SUCCESS');
}
else
{
hesk_process_messages($hesklang['new_ticket_submitted'].'. <a href="admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999) . '">' . $hesklang['view_ticket'] . '</a>', 'new_ticket.php', 'SUCCESS');
}
?>

1381
admin/admin_ticket.php
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418
admin/edit_post.php
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_edit_tickets');
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
$is_reply = 0;
$tmpvar = array();
/* Get ticket info */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = 'hidden@demo.com';
}
/* Is this user allowed to view tickets inside this category? */
hesk_okCategory($ticket['category']);
if ( hesk_isREQUEST('reply') )
{
$tmpvar['id'] = intval( hesk_REQUEST('reply') ) or die($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='{$tmpvar['id']}' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['id_not_valid']);
}
$reply = hesk_dbFetchAssoc($result);
$ticket['message'] = $reply['message'];
$is_reply = 1;
}
if (isset($_POST['save']))
{
/* A security check */
hesk_token_check('POST');
$hesk_error_buffer = array();
if ($is_reply)
{
$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer[]=$hesklang['enter_message'];
if (count($hesk_error_buffer))
{
$myerror = '<ul>';
foreach ($hesk_error_buffer as $error)
{
$myerror .= "<li>$error</li>\n";
}
$myerror .= '</ul>';
hesk_error($myerror);
}
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `message`='".hesk_dbEscape($tmpvar['message'])."' WHERE `id`='".intval($tmpvar['id'])."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
}
else
{
$tmpvar['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer[]=$hesklang['enter_your_name'];
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer[]=$hesklang['enter_valid_email'];
$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer[]=$hesklang['enter_ticket_subject'];
$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer[]=$hesklang['enter_message'];
// Demo mode
if ( defined('HESK_DEMO') )
{
$tmpvar['email'] = 'hidden@demo.com';
}
if (count($hesk_error_buffer))
{
$myerror = '<ul>';
foreach ($hesk_error_buffer as $error)
{
$myerror .= "<li>$error</li>\n";
}
$myerror .= '</ul>';
hesk_error($myerror);
}
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_POST[$k]))
{
if (is_array($_POST[$k]))
{
$tmpvar[$k]='';
foreach ($_POST[$k] as $myCB)
{
$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';
}
$tmpvar[$k]=substr($tmpvar[$k],0,-6);
}
else
{
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
}
}
else
{
$tmpvar[$k] = '';
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET
`name`='".hesk_dbEscape($tmpvar['name'])."',
`email`='".hesk_dbEscape($tmpvar['email'])."',
`subject`='".hesk_dbEscape($tmpvar['subject'])."',
`message`='".hesk_dbEscape($tmpvar['message'])."',
`custom1`='".hesk_dbEscape($tmpvar['custom1'])."',
`custom2`='".hesk_dbEscape($tmpvar['custom2'])."',
`custom3`='".hesk_dbEscape($tmpvar['custom3'])."',
`custom4`='".hesk_dbEscape($tmpvar['custom4'])."',
`custom5`='".hesk_dbEscape($tmpvar['custom5'])."',
`custom6`='".hesk_dbEscape($tmpvar['custom6'])."',
`custom7`='".hesk_dbEscape($tmpvar['custom7'])."',
`custom8`='".hesk_dbEscape($tmpvar['custom8'])."',
`custom9`='".hesk_dbEscape($tmpvar['custom9'])."',
`custom10`='".hesk_dbEscape($tmpvar['custom10'])."',
`custom11`='".hesk_dbEscape($tmpvar['custom11'])."',
`custom12`='".hesk_dbEscape($tmpvar['custom12'])."',
`custom13`='".hesk_dbEscape($tmpvar['custom13'])."',
`custom14`='".hesk_dbEscape($tmpvar['custom14'])."',
`custom15`='".hesk_dbEscape($tmpvar['custom15'])."',
`custom16`='".hesk_dbEscape($tmpvar['custom16'])."',
`custom17`='".hesk_dbEscape($tmpvar['custom17'])."',
`custom18`='".hesk_dbEscape($tmpvar['custom18'])."',
`custom19`='".hesk_dbEscape($tmpvar['custom19'])."',
`custom20`='".hesk_dbEscape($tmpvar['custom20'])."'
WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_process_messages($hesklang['edt2'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
$ticket['message'] = hesk_msgToPlain($ticket['message'],0,0);
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<ol class="breadcrumb">
<li><a href="admin_ticket.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>"><?php echo $hesklang['ticket'].' '.$trackingID; ?></a></li>
<li class="active"><?php echo $hesklang['edtt']; ?></li>
</ol>
<div class="row">
<div class="col-md-8 col-md-offset-2">
<h3><?php echo $hesklang['edtt']; ?></h3>
<div class="footerWithBorder blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="edit_post.php" name="form1">
<?php
/* If it's not a reply edit all the fields */
if (!$is_reply)
{
?>
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>:</label>
<div class="col-sm-9">
<input class="form-control" type="text" name="subject" size="40" maxlength="40" value="<?php echo $ticket['subject'];?>" placeholder="<?php echo $hesklang['subject']; ?>" />
</div>
</div>
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>:</label>
<div class="col-sm-9">
<input class="form-control" type="text" name="name" size="40" maxlength="30" value="<?php echo $ticket['name'];?>" placeholder="<?php echo $hesklang['name']; ?>" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>:</label>
<div class="col-sm-9">
<input class="form-control" type="text" name="email" size="40" maxlength="255" value="<?php echo $ticket['email'];?>" placeholder="<?php echo $hesklang['email']; ?>" />
</div>
</div>
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$k_value = $ticket[$k];
if ($v['type'] == 'checkbox')
{
$k_value = explode('<br />',$k_value);
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
<div class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<div class="radio"><label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' /> '.$option.'</label></div>';
}
echo '</div>
</div>
';
break;
/* Select drop-down box */
case 'select':
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
<div class="col-sm-9"><select class="form-control" name="'.$k.'">';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></div>
</div>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
<div class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<div class="checkbox"><label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' /> '.$option.'</label></div>';
}
echo '</div>
</div>
';
break;
/* Large text box */
case 'textarea':
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$k_value = hesk_msgToPlain($k_value,0,0);
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
<div class="col-sm-9">
<textarea class="form-control" name="'.$k.'" rows="'.$size[0].'" placeholder="'.$v['name'].'" cols="'.$size[1].'">'.$k_value.'</textarea>
</div>
</div>';
break;
/* Default text input */
default:
if (strlen($k_value) != 0)
{
$k_value = hesk_msgToPlain($k_value,0,0);
$v['value'] = $k_value;
}
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" />
</div>
</div>
';
}
}
}
?>
<?php } ?>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>:</label>
<div class="col-sm-9">
<textarea class="form-control" name="message" rows="12" placeholder="<?php echo $hesklang['message']; ?>" cols="60"><?php echo $ticket['message']; ?></textarea>
</div>
</div>
<div class="form-group">
<input type="hidden" name="save" value="1" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<?php
if ($is_reply)
{
?>
<input type="hidden" name="reply" value="<?php echo $tmpvar['id']; ?>" />
<?php
}
?>
</div>
<div class="form-group" style="text-align: center">
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-default" />
<a class="btn btn-default" href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a>
</div>
</form>
</div>
</div>
<p style="text-align:center"></p>
<p>&nbsp;</p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>

934
admin/export.php
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/reporting_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Check permissions for this feature
hesk_checkPermission('can_export');
// Set default values
define('CALENDAR',1);
define('MAIN_PAGE',1);
define('LOAD_TABS',1);
$selected = array(
'w' => array(0=>'',1=>''),
'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
);
$is_all_time = 0;
// Default this month to date
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('m/d/Y', strtotime('last month'));
$input_dateto = date('m/d/Y');
/* Date */
if (!empty($_GET['w']))
{
$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
if (strlen($df) == 8)
{
$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
$input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
}
else
{
$date_from = date('Y-m-d', strtotime('last month') );
}
$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
if (strlen($dt) == 8)
{
$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
$input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
}
else
{
$date_to = date('Y-m-d');
}
if ($date_from > $date_to)
{
$tmp = $date_from;
$tmp2 = $input_datefrom;
$date_from = $date_to;
$input_datefrom = $input_dateto;
$date_to = $tmp;
$input_dateto = $tmp2;
$note_buffer = $hesklang['datetofrom'];
}
if ($date_to > date('Y-m-d'))
{
$date_to = date('Y-m-d');
$input_dateto = date('m/d/Y');
}
$selected['w'][1]='checked="checked"';
$selected['time'][3]='selected="selected"';
}
else
{
$selected['w'][0]='checked="checked"';
$_GET['time'] = intval( hesk_GET('time', 3) );
switch ($_GET['time'])
{
case 1:
/* Today */
$date_from = date('Y-m-d');
$date_to = $date_from;
$selected['time'][1]='selected="selected"';
$is_all_time = 1;
break;
case 2:
/* Yesterday */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
$date_to = $date_from;
$selected['time'][2]='selected="selected"';
$is_all_time = 1;
break;
case 4:
/* Last month */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
$selected['time'][4]='selected="selected"';
break;
case 5:
/* Last 30 days */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
$date_to = date('Y-m-d');
$selected['time'][5]='selected="selected"';
break;
case 6:
/* This week */
list($date_from,$date_to)=dateweek(0);
$date_to = date('Y-m-d');
$selected['time'][6]='selected="selected"';
break;
case 7:
/* Last week */
list($date_from,$date_to)=dateweek(-1);
$selected['time'][7]='selected="selected"';
break;
case 8:
/* This business week */
list($date_from,$date_to)=dateweek(0,1);
$date_to = date('Y-m-d');
$selected['time'][8]='selected="selected"';
break;
case 9:
/* Last business week */
list($date_from,$date_to)=dateweek(-1,1);
$selected['time'][9]='selected="selected"';
break;
case 10:
/* This year */
$date_from = date('Y').'-01-01';
$date_to = date('Y-m-d');
$selected['time'][10]='selected="selected"';
break;
case 11:
/* Last year */
$date_from = date('Y')-1 . '-01-01';
$date_to = date('Y')-1 . '-12-31';
$selected['time'][11]='selected="selected"';
break;
case 12:
/* All time */
$date_from = hesk_getOldestDate();
$date_to = date('Y-m-d');
$selected['time'][12]='selected="selected"';
$is_all_time = 1;
break;
default:
$_GET['time'] = 3;
$selected['time'][3]='selected="selected"';
}
}
unset($tmp);
// Start SQL statement for selecting tickets
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// Some default settings
$archive = array(1=>0,2=>0);
$s_my = array(1=>1,2=>1);
$s_ot = array(1=>1,2=>1);
$s_un = array(1=>1,2=>1);
// --> TICKET CATEGORY
$category = intval( hesk_GET('category', 0) );
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0) )
{
$sql .= " `category`='{$category}' ";
}
// No category selected, show only allowed categories
else
{
$sql .= hesk_myCategories();
}
// Show only tagged tickets?
if ( ! empty($_GET['archive']) )
{
$archive[1]=1;
$sql .= " AND `archive`='1' ";
}
// Ticket owner preferences
$fid = 1;
require(HESK_PATH . 'inc/assignment_search.inc.php');
// --> TICKET STATUS
$possible_status = array(
0 => 'NEW',
1 => 'WAITING REPLY',
2 => 'REPLIED',
3 => 'RESOLVED (CLOSED)',
4 => 'IN PROGRESS',
5 => 'ON HOLD',
);
$status = $possible_status;
foreach ($status as $k => $v)
{
if (empty($_GET['s'.$k]))
{
unset($status[$k]);
}
}
// How many statuses are we pulling out of the database?
$tmp = count($status);
// Do we need to search by status?
if ( $tmp < 6 )
{
// If no statuses selected, show all
if ($tmp == 0)
{
$status = $possible_status;
}
else
{
// Add to the SQL
$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
}
}
// --> TICKET PRIORITY
$possible_priority = array(
0 => 'CRITICAL',
1 => 'HIGH',
2 => 'MEDIUM',
3 => 'LOW',
);
$priority = $possible_priority;
foreach ($priority as $k => $v)
{
if (empty($_GET['p'.$k]))
{
unset($priority[$k]);
}
}
// How many priorities are we pulling out of the database?
$tmp = count($priority);
// Create the SQL based on the number of priorities we need
if ($tmp == 0 || $tmp == 4)
{
// Nothing or all selected, no need to modify the SQL code
$priority = $possible_priority;
}
else
{
// A custom selection of priorities
$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
}
// Prepare variables used in search and forms
require_once(HESK_PATH . 'inc/prepare_ticket_export.inc.php');
////////////////////////////////////////////////////////////////////////////////
// Can view tickets that are unassigned or assigned to others?
$can_view_ass_others = hesk_checkPermission('can_view_ass_others',0);
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
// Category options
$category_options = '';
$my_cat = array();
$res2 = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . hesk_myCategories('id') . " ORDER BY `cat_order` ASC");
while ($row=hesk_dbFetchAssoc($res2))
{
$my_cat[$row['id']] = hesk_msgToPlain($row['name'], 1);
$row['name'] = (strlen($row['name']) > 50) ? substr($row['name'],0,50) . '...' : $row['name'];
$cat_selected = ($row['id'] == $category) ? 'selected="selected"' : '';
$category_options .= '<option value="'.$row['id'].'" '.$cat_selected.'>'.$row['name'].'</option>';
}
// Generate export file
if (isset($_GET['w']))
{
// We'll need HH:MM:SS format for hesk_date() here
$hesk_settings['timeformat'] = 'H:i:s';
// Get staff names
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
$admins[$row['id']]=$row['name'];
}
// This will be the export directory
$export_dir = HESK_PATH.$hesk_settings['attach_dir'].'/export/';
// This will be the name of the export and the XML file
$export_name = 'hesk_export_'.date('Y-m-d_H-i-s').'_'.mt_rand(10000,99999);
$save_to = $export_dir . $export_name . '.xml';
// Do we have the export directory?
if ( is_dir($export_dir) || ( @mkdir($export_dir, 0777) && is_writable($export_dir) ) )
{
// Cleanup old files
$files = glob($export_dir.'*', GLOB_NOSORT);
if ( is_array($files) && count($files) )
{
foreach ($files as $file)
{
hesk_unlink($file, 86400);
}
}
}
else
{
hesk_error($hesklang['ede']);
}
// Make sure the file can be saved and written to
@file_put_contents($save_to, '');
if ( ! file_exists($save_to) )
{
hesk_error($hesklang['eef']);
}
// Start generating the report message and generating the export
$flush_me = '<br /><br />';
$flush_me .= hesk_date() . " | {$hesklang['inite']} ";
if ($date_from == $date_to)
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . ")<br />\n";
}
else
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . " - " . hesk_dateToString($date_to,0) . ")<br />\n";
}
// Start generating file contents
$tmp = '<?xml version="1.0" encoding="UTF-8"?>
<?mso-application progid="Excel.Sheet"?>
<Workbook xmlns="urn:schemas-microsoft-com:office:spreadsheet"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:x="urn:schemas-microsoft-com:office:excel"
xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet"
xmlns:html="http://www.w3.org/TR/REC-html40">
<OfficeDocumentSettings xmlns="urn:schemas-microsoft-com:office:office">
<AllowPNG/>
</OfficeDocumentSettings>
<ExcelWorkbook xmlns="urn:schemas-microsoft-com:office:excel">
<WindowHeight>8250</WindowHeight>
<WindowWidth>16275</WindowWidth>
<WindowTopX>360</WindowTopX>
<WindowTopY>90</WindowTopY>
<ProtectStructure>False</ProtectStructure>
<ProtectWindows>False</ProtectWindows>
</ExcelWorkbook>
<Styles>
<Style ss:ID="Default" ss:Name="Normal">
<Alignment ss:Vertical="Bottom"/>
<Borders/>
<Font ss:FontName="Calibri" x:CharSet="238" x:Family="Swiss" ss:Size="11"
ss:Color="#000000"/>
<Interior/>
<NumberFormat/>
<Protection/>
</Style>
<Style ss:ID="s62">
<NumberFormat ss:Format="General Date"/>
</Style>
<Style ss:ID="s65">
<NumberFormat ss:Format="[h]:mm:ss"/>
</Style>
</Styles>
<Worksheet ss:Name="Sheet1">
<Table>
';
// Define column width
$tmp .= '
<Column ss:AutoFitWidth="0" ss:Width="50"/>
<Column ss:AutoFitWidth="0" ss:Width="84" ss:Span="1"/>
<Column ss:AutoFitWidth="0" ss:Width="110"/>
<Column ss:AutoFitWidth="0" ss:Width="110"/>
<Column ss:AutoFitWidth="0" ss:Width="90"/>
<Column ss:AutoFitWidth="0" ss:Width="90"/>
<Column ss:AutoFitWidth="0" ss:Width="87"/>
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
<Column ss:AutoFitWidth="0" ss:Width="100"/>
<Column ss:AutoFitWidth="0" ss:Width="100"/>
<Column ss:AutoFitWidth="0" ss:Width="80"/>
<Column ss:AutoFitWidth="0" ss:Width="80"/>
';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$tmp .= '<Column ss:AutoFitWidth="0" ss:Width="80"/>' . "\n";
}
}
// Define first row (header)
$tmp .= '
<Row>
<Cell><Data ss:Type="String">#</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['trackID'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['date'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['last_update'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['name'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['email'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['category'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['priority'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['status'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['subject'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['message'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['owner'].'</Data></Cell>
<Cell><Data ss:Type="String">'.$hesklang['ts'].'</Data></Cell>
';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$tmp .= '<Cell><Data ss:Type="String">'.$v['name'].'</Data></Cell>' . "\n";
}
}
$tmp .= "</Row>\n";
// Write what we have by now into the XML file
file_put_contents($save_to, $tmp, FILE_APPEND);
$flush_me .= hesk_date() . " | {$hesklang['gXML']}<br />\n";
// OK, now start dumping data and writing it into the file
$tickets_exported = 0;
$save_after = 100;
$this_round = 0;
$tmp = '';
$result = hesk_dbQuery($sql);
while ($ticket=hesk_dbFetchAssoc($result))
{
switch ($ticket['status'])
{
case 0:
$ticket['status']=$hesklang['open'];
break;
case 1:
$ticket['status']=$hesklang['wait_reply'];
break;
case 2:
$ticket['status']=$hesklang['replied'];
break;
case 4:
$ticket['status']=$hesklang['in_progress'];
break;
case 5:
$ticket['status']=$hesklang['on_hold'];
break;