Initial Hesk UI Commit

.gitignore

@@ -1,33 +1,15 @@
-admin/admin_main.php
 admin/admin_reply_ticket.php
-admin/admin_settings.php
 admin/admin_settings_save.php
-admin/admin_submit_ticket.php
 admin/admin_suggest_articles.php
-admin/admin_ticket.php
 admin/archive.php
 admin/assign_owner.php
 admin/change_status.php
 admin/delete_tickets.php
-admin/edit_post.php
-admin/export.php
-admin/find_tickets.php
 admin/generate_spam_question.php
-admin/index.php
-admin/knowledgebase_private.php
 admin/lock.php
-admin/mail.php
-admin/manage_canned.php
-admin/manage_categories.php
-admin/manage_knowledgebase.php
-admin/manage_users.php
 admin/move_category.php
-admin/new_ticket.php
 admin/options.php
 admin/priority.php
-admin/profile.php
-admin/reports.php
-admin/show_tickets.php
 admin/test_connection.php
 attachments/index.htm
 change_status.php
@@ -41,7 +23,6 @@ file_limits.php
 footer.txt
 header.txt
 hesk_javascript_v25.js
-hesk_settings.inc.php
 hesk_style_v25.css
 img/add_article.png
 img/add_category.png
@@ -187,14 +168,11 @@ inc/calendar/index.htm
 inc/calendar/tcal.css
 inc/calendar/tcal.js
 inc/calendar/tcal.php
-inc/common.inc.php
 inc/database.inc.php
 inc/database_mysqli.inc.php
 inc/email_functions.inc.php
 inc/footer.inc.php
-inc/header.inc.php
 inc/index.htm
-inc/knowledgebase_functions.inc.php
 inc/mail/email_parser.php
 inc/mail/hesk_pipe.php
 inc/mail/hesk_pop3.php
@@ -223,12 +201,9 @@ inc/recaptcha/recaptchalib.php
 inc/reporting_functions.inc.php
 inc/secimg.inc.php
 inc/setup_functions.inc.php
-inc/show_admin_nav.inc.php
-inc/show_search_form.inc.php
 inc/tabs/index.htm
 inc/tabs/tabber-minimized.js
 inc/tabs/tabber.css
-inc/ticket_list.inc.php
 inc/timer/hesk_timer.js
 inc/timer/index.htm
 inc/tiny_mce/3.5.10/langs/en.js
@@ -278,19 +253,13 @@ inc/tiny_mce/3.5.10/utils/form_utils.js
 inc/tiny_mce/3.5.10/utils/mctabs.js
 inc/tiny_mce/3.5.10/utils/validate.js
 inc/treemenu/TreeMenu.php
-inc/treemenu/TreeMenu_v25.js
 inc/treemenu/index.htm
 inc/users_online.inc.php
 inc/zip/Zip.php
 inc/zip/index.htm
 inc/zip/pclzip.lib.php
-index.php
 install/hesk.png
-install/index.php
-install/install.php
-install/install_functions.inc.php
 install/update.php
-knowledgebase.php
 language/en/emails/category_moved.txt
 language/en/emails/forgot_ticket_id.txt
 language/en/emails/index.htm
@@ -301,24 +270,11 @@ language/en/emails/new_reply_by_staff.txt
 language/en/emails/new_ticket.txt
 language/en/emails/new_ticket_staff.txt
 language/en/emails/ticket_assigned_to_you.txt
-language/en/help_files/custom.html
-language/en/help_files/email.html
-language/en/help_files/general.html
-language/en/help_files/help_style.css
-language/en/help_files/helpdesk.html
-language/en/help_files/index.htm
-language/en/help_files/knowledgebase.html
-language/en/help_files/misc.html
 language/en/index.htm
-language/en/text.php
 language/index.htm
-print.php
 print_sec_img.php
 rate.php
 readme.html
 reply_ticket.php
 robots.txt
 submit_ticket.php
-suggest_articles.php
-suggest_email.php
-ticket.php

admin/admin_main.php

@@ -0,0 +1,143 @@
+<?php
+/*******************************************************************************
+*  Title: Help Desk Software HESK
+*  Version: 2.5.3 from 16th March 2014
+*  Author: Klemen Stirn
+*  Website: http://www.hesk.com
+********************************************************************************
+*  COPYRIGHT AND TRADEMARK NOTICE
+*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
+*  HESK is a registered trademark of Klemen Stirn.
+
+*  The HESK may be used and modified free of charge by anyone
+*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
+*  By using this code you agree to indemnify Klemen Stirn from any
+*  liability that might arise from it's use.
+
+*  Selling the code for this program, in part or full, without prior
+*  written consent is expressly forbidden.
+
+*  Using this code, in part or full, to create derivate work,
+*  new scripts or products is expressly forbidden. Obtain permission
+*  before redistributing this software over the Internet or in
+*  any other medium. In all cases copyright and header must remain intact.
+*  This Copyright is in full effect in any country that has International
+*  Trade Agreements with the United States of America or
+*  with the European Union.
+
+*  Removing any of the copyright notices without purchasing a license
+*  is expressly forbidden. To remove HESK copyright notice you must purchase
+*  a license for this script. For more information on how to obtain
+*  a license please visit the page below:
+*  https://www.hesk.com/buy.php
+*******************************************************************************/
+
+define('IN_SCRIPT',1);
+define('HESK_PATH','../');
+
+/* Make sure the install folder is deleted */
+if (is_dir(HESK_PATH . 'install')) {die('Please delete the <b>install</b> folder from your server for security reasons then refresh this page!');}
+
+/* Get all the required files and functions */
+require(HESK_PATH . 'hesk_settings.inc.php');
+require(HESK_PATH . 'inc/common.inc.php');
+require(HESK_PATH . 'inc/admin_functions.inc.php');
+hesk_load_database_functions();
+
+hesk_session_start();
+hesk_dbConnect();
+hesk_isLoggedIn();
+
+define('CALENDAR',1);
+define('MAIN_PAGE',1);
+
+/* Print header */
+require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
+
+/* Print admin navigation */
+require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
+?>
+
+<div class="row">
+    <div class="col-md-8 col-md-offset-2" style="padding-top: 20px">
+    <?php 
+        /* This will handle error, success and notice messages */
+        hesk_handle_messages();
+
+        /* Print tickets? */
+        if (hesk_checkPermission('can_view_tickets',0))
+        {
+	        if ( ! isset($_SESSION['hide']['ticket_list']) )  //Number of tickets (table header. NOT ACTUAL TABLE)
+            {
+                echo '
+                <div class="row">
+                    <div class="col-md-4">&nbsp;</div>
+                    <div class="col-md-4" style="text-align: center"><h3>'.$hesklang['open_tickets'].'</h3></div>
+                    <div class="col-md-4">&nbsp;</div>
+                </div>
+                ';
+	        }
+
+	        /* Reset default settings? */
+	        if ( isset($_GET['reset']) && hesk_token_check() )
+	        {
+		        $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `default_list`='' WHERE `id` = '".intval($_SESSION['id'])."' LIMIT 1");
+                $_SESSION['default_list'] = '';
+	        }
+	        /* Get default settings */
+	        else
+	        {
+		        parse_str($_SESSION['default_list'],$defaults);
+		        $_GET = isset($_GET) && is_array($_GET) ? array_merge($_GET, $defaults) : $defaults;
+	        }
+
+	        /* Print the list of tickets */
+	        require(HESK_PATH . 'inc/print_tickets.inc.php');
+
+            echo "&nbsp;<br />";
+
+            /* Print forms for listing and searching tickets */
+	        require(HESK_PATH . 'inc/show_search_form.inc.php');
+        }
+        else
+        {
+	        echo '<p><i>'.$hesklang['na_view_tickets'].'</i></p>';
+        }
+
+        $hesk_settings['hesk_license']('HMgPSAxOw0KaWYgKGZpbGVfZXhpc3RzKEhFU0tfUEFUSCAuI
+        CdoZXNrX2xpY2Vuc2UucGhwJykpDQp7DQokaCA9ICghZW1wdHkoJF9TRVJWRVJbJ0hUVFBfSE9TVCddK
+        SkgPyAkX1NFUlZFUlsnSFRUUF9IT1NUJ10gOiAoKCFlbXB0eSgkX1NFUlZFUlsnU0VSVkVSX05BTUUnX
+        SkpID8gJF9TRVJWRVJbJ1NFUlZFUl9OQU1FJ10gOiBnZXRlbnYoJ1NFUlZFUl9OQU1FJykpOw0KJGggP
+        SBzdHJfcmVwbGFjZSgnd3d3LicsJycsc3RydG9sb3dlcigkaCkpOw0KaW5jbHVkZShIRVNLX1BBVEggL
+        iAnaGVza19saWNlbnNlLnBocCcpOw0KaWYgKGlzc2V0KCRoZXNrX3NldHRpbmdzWydsaWNlbnNlJ10pI
+        CYmIHN0cnBvcygkaGVza19zZXR0aW5nc1snbGljZW5zZSddLHNoYTEoJGguJ2gzJkZwMiNMYUEmNTkhd
+        yg4LlpjXSordVI1MTInKSkgIT09IGZhbHNlKQ0Kew0KJHMgPSAwOw0KfQ0KZWxzZQ0Kew0KZWNobyAnP
+        HAgc3R5bGU9InRleHQtYWxpZ246Y2VudGVyO2NvbG9yOnJlZDsiPklOVkFMSUQgTElDRU5TRSAoTk9UI
+        FJFR0lTVEVSRUQgRk9SICcuJGguJykhPC9wPic7DQp9DQp9DQppZiAoJHMpDQp7DQplY2hvICc8aHIgL
+        z48dGFibGUgYm9yZGVyPSIwIiB3aWR0aD0iMTAwJSI+PHRyPjx0ZD48Yj4nLiRoZXNrbGFuZ1sncmVtb
+        3ZlX3N0YXRlbWVudCddLic8L2I+PC90ZD48dGQgc3R5bGU9InRleHQtYWxpZ246cmlnaHQiPjxhIGhyZ
+        WY9IkphdmFzY3JpcHQ6dm9pZCgwKSIgb25jbGljaz0iYWxlcnQoXCcnLiRoZXNrbGFuZ1snc3VwcG9yd
+        F9ub3RpY2UnXS4nXCcpIj4nLiRoZXNrbGFuZ1snc2gnXS4nPC9hPjwvdGQ+PC90cj48L3RhYmxlPjxwP
+        icuJGhlc2tsYW5nWydzdXBwb3J0X3JlbW92ZSddLicuIDxhIGhyZWY9Imh0dHBzOi8vd3d3Lmhlc2suY
+        29tL2J1eS5waHAiIHRhcmdldD0iX2JsYW5rIj4nLiRoZXNrbGFuZ1snY2xpY2tfaW5mbyddLic8L2E+P
+        C9wPic7DQp9DQo=',"\112");
+
+        echo '<hr />&nbsp;<br />';
+
+/* Clean unneeded session variables */
+hesk_cleanSessionVars('hide');
+    ?>
+    </div>
+</div>
+
+<?php
+
+
+
+
+
+
+
+require_once(HESK_PATH . 'inc/footer.inc.php');
+exit();
+?>

admin/admin_submit_ticket.php

@@ -0,0 +1,322 @@
+<?php
+/*******************************************************************************
+*  Title: Help Desk Software HESK
+*  Version: 2.5.3 from 16th March 2014
+*  Author: Klemen Stirn
+*  Website: http://www.hesk.com
+********************************************************************************
+*  COPYRIGHT AND TRADEMARK NOTICE
+*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
+*  HESK is a registered trademark of Klemen Stirn.
+
+*  The HESK may be used and modified free of charge by anyone
+*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
+*  By using this code you agree to indemnify Klemen Stirn from any
+*  liability that might arise from it's use.
+
+*  Selling the code for this program, in part or full, without prior
+*  written consent is expressly forbidden.
+
+*  Using this code, in part or full, to create derivate work,
+*  new scripts or products is expressly forbidden. Obtain permission
+*  before redistributing this software over the Internet or in
+*  any other medium. In all cases copyright and header must remain intact.
+*  This Copyright is in full effect in any country that has International
+*  Trade Agreements with the United States of America or
+*  with the European Union.
+
+*  Removing any of the copyright notices without purchasing a license
+*  is expressly forbidden. To remove HESK copyright notice you must purchase
+*  a license for this script. For more information on how to obtain
+*  a license please visit the page below:
+*  https://www.hesk.com/buy.php
+*******************************************************************************/
+
+define('IN_SCRIPT',1);
+define('HESK_PATH','../');
+
+// Get all the required files and functions
+require(HESK_PATH . 'hesk_settings.inc.php');
+require(HESK_PATH . 'inc/common.inc.php');
+require(HESK_PATH . 'inc/admin_functions.inc.php');
+hesk_load_database_functions();
+require(HESK_PATH . 'inc/email_functions.inc.php');
+require(HESK_PATH . 'inc/posting_functions.inc.php');
+
+hesk_session_start();
+hesk_dbConnect();
+hesk_isLoggedIn();
+
+// We only allow POST requests from the HESK form to this file
+if ( $_SERVER['REQUEST_METHOD'] != 'POST' )
+{
+	header('Location: admin_main.php');
+	exit();
+}
+
+// Check for POST requests larger than what the server can handle
+if ( empty($_POST) && ! empty($_SERVER['CONTENT_LENGTH']) )
+{
+	hesk_error($hesklang['maxpost']);
+}
+
+$hesk_error_buffer = array();
+
+$tmpvar['name']	    = hesk_input( hesk_POST('name') ) or $hesk_error_buffer['name']=$hesklang['enter_your_name'];
+$tmpvar['email']	= hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
+$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
+$tmpvar['priority'] = intval( hesk_POST('priority') );
+
+if ($tmpvar['priority'] < 0 || $tmpvar['priority'] > 3)
+{
+    $hesk_error_buffer['priority']=$hesklang['sel_app_priority'];
+}
+
+$tmpvar['subject']  = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];
+$tmpvar['message']  = hesk_input( hesk_POST('message') ) or $hesk_error_buffer['message']=$hesklang['enter_message'];
+
+// Is category a valid choice?
+if ($tmpvar['category'])
+{
+	hesk_verifyCategory(1);
+
+	// Is auto-assign of tickets disabled in this category?
+	if ( empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign']) )
+	{
+		$hesk_settings['autoassign'] = false;
+	}
+}
+
+// Custom fields
+foreach ($hesk_settings['custom_fields'] as $k=>$v)
+{
+	if ($v['use'] && isset($_POST[$k]))
+    {
+       	if (is_array($_POST[$k]))
+        {
+			$tmpvar[$k]='';
+			foreach ($_POST[$k] as $myCB)
+			{
+				$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';
+			}
+			$tmpvar[$k]=substr($tmpvar[$k],0,-6);
+        }
+        else
+        {
+    		$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
+        }
+	}
+    else
+    {
+    	$tmpvar[$k] = '';
+    }
+}
+
+// Generate tracking ID
+$tmpvar['trackid'] = hesk_createID();
+
+// Log who submitted ticket
+$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), $_SESSION['name'].' ('.$_SESSION['user'].')');
+
+// Owner
+$tmpvar['owner'] = 0;
+if (hesk_checkPermission('can_assign_others',0))
+{
+	$tmpvar['owner'] = intval( hesk_POST('owner') );
+
+	// If ID is -1 the ticket will be unassigned
+	if ($tmpvar['owner'] == -1)
+	{
+		$tmpvar['owner'] = 0;
+	}
+    // Automatically assign owner?
+    elseif ($tmpvar['owner'] == -2 && $hesk_settings['autoassign'] == 1)
+    {
+		$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
+		if ($autoassign_owner)
+		{
+			$tmpvar['owner']    = intval($autoassign_owner['id']);
+			$tmpvar['history'] .= sprintf($hesklang['thist10'],hesk_date(),$autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
+		}
+        else
+        {
+        	$tmpvar['owner'] = 0;
+        }
+    }
+    // Check for invalid owner values
+	elseif ($tmpvar['owner'] < 1)
+	{
+	    $tmpvar['owner'] = 0;
+	}
+    else
+    {
+	    // Has the new owner access to the selected category?
+		$res = hesk_dbQuery("SELECT `name`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$tmpvar['owner']}' LIMIT 1");
+	    if (hesk_dbNumRows($res) == 1)
+	    {
+	    	$row = hesk_dbFetchAssoc($res);
+	        if (!$row['isadmin'])
+	        {
+				$row['categories']=explode(',',$row['categories']);
+				if (!in_array($tmpvar['category'],$row['categories']))
+				{
+                	$_SESSION['isnotice'][] = 'category';
+					$hesk_error_buffer['owner']=$hesklang['onasc'];
+				}
+	        }
+	    }
+	    else
+	    {
+        	$_SESSION['isnotice'][] = 'category';
+	    	$hesk_error_buffer['owner']=$hesklang['onasc'];
+	    }
+    }
+}
+elseif (hesk_checkPermission('can_assign_self',0) && hesk_okCategory($tmpvar['category'],0) && !empty($_POST['assing_to_self']))
+{
+	$tmpvar['owner'] = intval($_SESSION['id']);
+}
+
+// Notify customer of the ticket?
+$notify = ! empty($_POST['notify']) ? 1 : 0;
+
+// Show ticket after submission?
+$show = ! empty($_POST['show']) ? 1 : 0;
+
+// Attachments
+if ($hesk_settings['attachments']['use'])
+{
+    require_once(HESK_PATH . 'inc/attachments.inc.php');
+
+    $attachments = array();
+    $trackingID  = $tmpvar['trackid'];
+    
+    for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
+    {
+        $att = hesk_uploadFile($i);
+        if ($att !== false && !empty($att))
+        {
+            $attachments[$i] = $att;
+        }
+    }
+}
+$tmpvar['attachments'] = '';
+
+// If we have any errors lets store info in session to avoid re-typing everything
+if (count($hesk_error_buffer)!=0)
+{
+	$_SESSION['iserror'] = array_keys($hesk_error_buffer);
+
+    $_SESSION['as_name']     =  hesk_POST('name');
+    $_SESSION['as_email']    =  hesk_POST('email');
+    $_SESSION['as_category'] =  hesk_POST('category');
+    $_SESSION['as_priority'] =  hesk_POST('priority');
+    $_SESSION['as_subject']  =  hesk_POST('subject');
+    $_SESSION['as_message']  =  hesk_POST('message');
+    $_SESSION['as_owner']    = $tmpvar['owner'];
+    $_SESSION['as_notify']   = $notify;
+    $_SESSION['as_show']     = $show;
+
+	foreach ($hesk_settings['custom_fields'] as $k=>$v)
+	{
+		if ($v['use'])
+		{
+			$_SESSION["as_$k"] =  hesk_POST($k);
+		}
+	}
+
+    $tmp = '';
+    foreach ($hesk_error_buffer as $error)
+    {
+        $tmp .= "<li>$error</li>\n";
+    }
+    $hesk_error_buffer = $tmp;
+
+	// Remove any successfully uploaded attachments
+	if ($hesk_settings['attachments']['use'])
+	{
+		hesk_removeAttachments($attachments);
+	}
+
+    $hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
+    hesk_process_messages($hesk_error_buffer,'new_ticket.php');
+}
+
+if ($hesk_settings['attachments']['use'] && !empty($attachments))
+{
+    foreach ($attachments as $myatt)
+    {
+        hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
+        $tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
+    }
+}
+
+$tmpvar['message']=hesk_makeURL($tmpvar['message']);
+$tmpvar['message']=nl2br($tmpvar['message']);
+
+// Insert ticket to database
+$ticket = hesk_newTicket($tmpvar);
+
+// Notify the customer about the ticket?
+if ($notify)
+{
+	hesk_notifyCustomer();
+}
+
+// If ticket is assigned to someone notify them?
+if ($ticket['owner'] && $ticket['owner'] != intval($_SESSION['id']))
+{
+	// If we don't have info from auto-assign get it from database
+    if ( ! isset($autoassign_owner['email']) )
+    {
+		hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
+	}
+    else
+    {
+		hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
+    }
+}
+
+// Ticket unassigned, notify everyone that selected to be notified about unassigned tickets
+elseif ( ! $ticket['owner'])
+{
+	hesk_notifyStaff('new_ticket_staff', " `id` != ".intval($_SESSION['id'])." AND `notify_new_unassigned` = '1' ");
+}
+
+// Unset temporary variables
+unset($tmpvar);
+hesk_cleanSessionVars('tmpvar');
+hesk_cleanSessionVars('as_name');
+hesk_cleanSessionVars('as_email');
+hesk_cleanSessionVars('as_category');
+hesk_cleanSessionVars('as_priority');
+hesk_cleanSessionVars('as_subject');
+hesk_cleanSessionVars('as_message');
+hesk_cleanSessionVars('as_owner');
+hesk_cleanSessionVars('as_notify');
+hesk_cleanSessionVars('as_show');
+foreach ($hesk_settings['custom_fields'] as $k=>$v)
+{
+	if ($v['use'])
+	{
+        hesk_cleanSessionVars("as_$k");
+	}                    
+}
+
+// If ticket has been assigned to the person submitting it lets show a message saying so
+if ($ticket['owner'] && $ticket['owner'] == intval($_SESSION['id']))
+{
+	$hesklang['new_ticket_submitted'] .= '<br />&nbsp;<br />
+    <span class="glyphicon glyphicon-comment"></span> <b>' . (isset($autoassign_owner) ? $hesklang['taasy'] : $hesklang['tasy']) . '</b>';
+}
+
+// Show the ticket or just the success message
+if ($show)
+{
+	hesk_process_messages($hesklang['new_ticket_submitted'],'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999), 'SUCCESS');
+}
+else
+{
+	hesk_process_messages($hesklang['new_ticket_submitted'].'. <a href="admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999) . '">' . $hesklang['view_ticket'] . '</a>', 'new_ticket.php', 'SUCCESS');
+}
+?>

admin/edit_post.php

@@ -0,0 +1,418 @@
+<?php
+/*******************************************************************************
+*  Title: Help Desk Software HESK
+*  Version: 2.5.3 from 16th March 2014
+*  Author: Klemen Stirn
+*  Website: http://www.hesk.com
+********************************************************************************
+*  COPYRIGHT AND TRADEMARK NOTICE
+*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
+*  HESK is a registered trademark of Klemen Stirn.
+
+*  The HESK may be used and modified free of charge by anyone
+*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
+*  By using this code you agree to indemnify Klemen Stirn from any
+*  liability that might arise from it's use.
+
+*  Selling the code for this program, in part or full, without prior
+*  written consent is expressly forbidden.
+
+*  Using this code, in part or full, to create derivate work,
+*  new scripts or products is expressly forbidden. Obtain permission
+*  before redistributing this software over the Internet or in
+*  any other medium. In all cases copyright and header must remain intact.
+*  This Copyright is in full effect in any country that has International
+*  Trade Agreements with the United States of America or
+*  with the European Union.
+
+*  Removing any of the copyright notices without purchasing a license
+*  is expressly forbidden. To remove HESK copyright notice you must purchase
+*  a license for this script. For more information on how to obtain
+*  a license please visit the page below:
+*  https://www.hesk.com/buy.php
+*******************************************************************************/
+
+define('IN_SCRIPT',1);
+define('HESK_PATH','../');
+
+/* Get all the required files and functions */
+require(HESK_PATH . 'hesk_settings.inc.php');
+require(HESK_PATH . 'inc/common.inc.php');
+require(HESK_PATH . 'inc/admin_functions.inc.php');
+hesk_load_database_functions();
+
+hesk_session_start();
+hesk_dbConnect();
+hesk_isLoggedIn();
+
+/* Check permissions for this feature */
+hesk_checkPermission('can_view_tickets');
+hesk_checkPermission('can_edit_tickets');
+
+/* Ticket ID */
+$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
+
+$is_reply = 0;
+$tmpvar = array();
+
+/* Get ticket info */
+$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
+if (hesk_dbNumRows($result) != 1)
+{
+	hesk_error($hesklang['ticket_not_found']);
+}
+$ticket = hesk_dbFetchAssoc($result);
+
+// Demo mode
+if ( defined('HESK_DEMO') )
+{
+	$ticket['email']	= 'hidden@demo.com';
+}
+
+/* Is this user allowed to view tickets inside this category? */
+hesk_okCategory($ticket['category']);
+
+if ( hesk_isREQUEST('reply') )
+{
+	$tmpvar['id'] = intval( hesk_REQUEST('reply') ) or die($hesklang['id_not_valid']);
+
+	$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='{$tmpvar['id']}' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
+	if (hesk_dbNumRows($result) != 1)
+    {
+    	hesk_error($hesklang['id_not_valid']);
+    }
+    $reply = hesk_dbFetchAssoc($result);
+    $ticket['message'] = $reply['message'];
+    $is_reply = 1;
+}
+
+if (isset($_POST['save']))
+{
+	/* A security check */
+	hesk_token_check('POST');
+
+	$hesk_error_buffer = array();
+
+    if ($is_reply)
+    {
+		$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer[]=$hesklang['enter_message'];
+
+	    if (count($hesk_error_buffer))
+	    {
+	    	$myerror = '<ul>';
+		    foreach ($hesk_error_buffer as $error)
+		    {
+		        $myerror .= "<li>$error</li>\n";
+		    }
+	        $myerror .= '</ul>';
+	    	hesk_error($myerror);
+	    }
+
+		$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
+		$tmpvar['message'] = nl2br($tmpvar['message']);
+
+    	hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `message`='".hesk_dbEscape($tmpvar['message'])."' WHERE `id`='".intval($tmpvar['id'])."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
+    }
+    else
+    {
+		$tmpvar['name']    = hesk_input( hesk_POST('name') ) or $hesk_error_buffer[]=$hesklang['enter_your_name'];
+		$tmpvar['email']   = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer[]=$hesklang['enter_valid_email'];
+		$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer[]=$hesklang['enter_ticket_subject'];
+		$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer[]=$hesklang['enter_message'];
+
+		// Demo mode
+		if ( defined('HESK_DEMO') )
+		{
+			$tmpvar['email'] = 'hidden@demo.com';
+		}
+
+	    if (count($hesk_error_buffer))
+	    {
+	    	$myerror = '<ul>';
+		    foreach ($hesk_error_buffer as $error)
+		    {
+		        $myerror .= "<li>$error</li>\n";
+		    }
+	        $myerror .= '</ul>';
+	    	hesk_error($myerror);
+	    }
+
+		$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
+		$tmpvar['message'] = nl2br($tmpvar['message']);
+
+		foreach ($hesk_settings['custom_fields'] as $k=>$v)
+		{
+			if ($v['use'] && isset($_POST[$k]))
+		    {
+	        	if (is_array($_POST[$k]))
+	            {
+					$tmpvar[$k]='';
+					foreach ($_POST[$k] as $myCB)
+					{
+						$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';
+					}
+					$tmpvar[$k]=substr($tmpvar[$k],0,-6);
+	            }
+	            else
+	            {
+		    		$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
+	            }
+			}
+		    else
+		    {
+		    	$tmpvar[$k] = '';
+		    }
+		}
+
+		hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET
+		`name`='".hesk_dbEscape($tmpvar['name'])."',
+		`email`='".hesk_dbEscape($tmpvar['email'])."',
+		`subject`='".hesk_dbEscape($tmpvar['subject'])."',
+		`message`='".hesk_dbEscape($tmpvar['message'])."',
+		`custom1`='".hesk_dbEscape($tmpvar['custom1'])."',
+		`custom2`='".hesk_dbEscape($tmpvar['custom2'])."',
+		`custom3`='".hesk_dbEscape($tmpvar['custom3'])."',
+		`custom4`='".hesk_dbEscape($tmpvar['custom4'])."',
+		`custom5`='".hesk_dbEscape($tmpvar['custom5'])."',
+		`custom6`='".hesk_dbEscape($tmpvar['custom6'])."',
+		`custom7`='".hesk_dbEscape($tmpvar['custom7'])."',
+		`custom8`='".hesk_dbEscape($tmpvar['custom8'])."',
+		`custom9`='".hesk_dbEscape($tmpvar['custom9'])."',
+		`custom10`='".hesk_dbEscape($tmpvar['custom10'])."',
+		`custom11`='".hesk_dbEscape($tmpvar['custom11'])."',
+		`custom12`='".hesk_dbEscape($tmpvar['custom12'])."',
+		`custom13`='".hesk_dbEscape($tmpvar['custom13'])."',
+		`custom14`='".hesk_dbEscape($tmpvar['custom14'])."',
+		`custom15`='".hesk_dbEscape($tmpvar['custom15'])."',
+		`custom16`='".hesk_dbEscape($tmpvar['custom16'])."',
+		`custom17`='".hesk_dbEscape($tmpvar['custom17'])."',
+		`custom18`='".hesk_dbEscape($tmpvar['custom18'])."',
+		`custom19`='".hesk_dbEscape($tmpvar['custom19'])."',
+		`custom20`='".hesk_dbEscape($tmpvar['custom20'])."'
+		WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
+    }
+
+    unset($tmpvar);
+    hesk_cleanSessionVars('tmpvar');
+
+    hesk_process_messages($hesklang['edt2'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
+}
+
+$ticket['message'] = hesk_msgToPlain($ticket['message'],0,0);
+
+/* Print header */
+require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
+
+/* Print admin navigation */
+require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
+?>
+
+<ol class="breadcrumb">
+  <li><a href="admin_ticket.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>"><?php echo $hesklang['ticket'].' '.$trackingID; ?></a></li>
+  <li class="active"><?php echo $hesklang['edtt']; ?></li>
+</ol>
+
+<div class="row">
+    <div class="col-md-8 col-md-offset-2">
+        <h3><?php echo $hesklang['edtt']; ?></h3>
+        <div class="footerWithBorder blankSpace"></div>
+
+        <form role="form" class="form-horizontal" method="post" action="edit_post.php" name="form1">
+            <?php
+            /* If it's not a reply edit all the fields */
+            if (!$is_reply)
+            {
+		    ?>
+                <div class="form-group">
+                    <label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>:</label>
+                    <div class="col-sm-9">
+                         <input class="form-control" type="text" name="subject" size="40" maxlength="40" value="<?php echo $ticket['subject'];?>" placeholder="<?php echo $hesklang['subject']; ?>" />
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>:</label>
+                    <div class="col-sm-9">
+                        <input class="form-control" type="text" name="name" size="40" maxlength="30" value="<?php echo $ticket['name'];?>" placeholder="<?php echo $hesklang['name']; ?>" />
+                    </div>     
+                </div>
+                <div class="form-group">
+                    <label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>:</label>
+                    <div class="col-sm-9">
+                        <input class="form-control" type="text" name="email" size="40" maxlength="255" value="<?php echo $ticket['email'];?>" placeholder="<?php echo $hesklang['email']; ?>" />
+                    </div>
+                </div>
+                <?php
+		        foreach ($hesk_settings['custom_fields'] as $k=>$v)
+		        {
+			        if ($v['use'])
+		            {
+				        $k_value  = $ticket[$k];
+
+				        if ($v['type'] == 'checkbox')
+	                    {
+	            	        $k_value = explode('<br />',$k_value);
+	                    }
+
+		                switch ($v['type'])
+		                {
+		        	        /* Radio box */
+		        	        case 'radio':
+						        echo '
+						        <div class="form-group">
+						            <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
+		                        <div class="col-sm-9">';
+
+		            	        $options = explode('#HESK#',$v['value']);
+
+		                        foreach ($options as $option)
+		                        {
+
+			            	        if (strlen($k_value) == 0 || $k_value == $option)
+			                        {
+		                    	        $k_value = $option;
+								        $checked = 'checked="checked"';
+		                            }
+		                            else
+		                            {
+		                    	        $checked = '';
+		                            }
+
+		                	        echo '<div class="radio"><label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' /> '.$option.'</label></div>';
+		                        }
+
+		                        echo '</div>
+						        </div>
+						        ';
+		                    break;
+
+		                    /* Select drop-down box */
+		                    case 'select':
+						        echo '
+						        <div class="form-group">
+						        <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
+		                        <div class="col-sm-9"><select class="form-control" name="'.$k.'">';
+
+		            	        $options = explode('#HESK#',$v['value']);
+
+		                        foreach ($options as $option)
+		                        {
+
+			            	        if (strlen($k_value) == 0 || $k_value == $option)
+			                        {
+		                    	        $k_value = $option;
+		                                $selected = 'selected="selected"';
+			                        }
+		                            else
+		                            {
+		                    	        $selected = '';
+		                            }
+
+		                	        echo '<option '.$selected.'>'.$option.'</option>';
+		                        }
+
+		                        echo '</select></div>
+						        </div>
+						        ';
+		                    break;
+
+		                    /* Checkbox */
+		        	        case 'checkbox':
+						        echo '
+						        <div class="form-group">
+						            <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
+		                            <div class="col-sm-9">';
+
+		            	        $options = explode('#HESK#',$v['value']);
+
+		                        foreach ($options as $option)
+		                        {
+
+			            	        if (in_array($option,$k_value))
+			                        {
+								        $checked = 'checked="checked"';
+		                            }
+		                            else
+		                            {
+		                    	        $checked = '';
+		                            }
+
+		                	        echo '<div class="checkbox"><label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' /> '.$option.'</label></div>';
+		                        }
+
+		                        echo '</div>
+						        </div>
+						        ';
+		                    break;
+
+		                    /* Large text box */
+		                    case 'textarea':
+		                        $size = explode('#',$v['value']);
+	                            $size[0] = empty($size[0]) ? 5 : intval($size[0]);
+	                            $size[1] = empty($size[1]) ? 30 : intval($size[1]);
+                                $k_value = hesk_msgToPlain($k_value,0,0);
+
+						        echo '
+						        <div class="form-group">
+						            <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
+						            <div class="col-sm-9">
+                                        <textarea class="form-control" name="'.$k.'" rows="'.$size[0].'" placeholder="'.$v['name'].'" cols="'.$size[1].'">'.$k_value.'</textarea>
+						            </div>
+		                        </div>';
+		                    break;
+
+		                    /* Default text input */
+		                    default:
+	                	        if (strlen($k_value) != 0)
+	                            {
+                        	        $k_value = hesk_msgToPlain($k_value,0,0);
+	                    	        $v['value'] = $k_value;
+	                            }
+						        echo '
+						        <div class="form-group">
+						            <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': </label>
+						            <div class="col-sm-9">
+                                        <input type="text" class="form-control" placeholder="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" />
+                                    </div>
+						        </div>
+						        ';
+		                }
+		            }
+		        }
+                ?>
+
+            <?php } ?>
+            <div class="form-group">
+                <label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>:</label>
+                <div class="col-sm-9">
+                    <textarea class="form-control" name="message" rows="12" placeholder="<?php echo $hesklang['message']; ?>" cols="60"><?php echo $ticket['message']; ?></textarea>
+                </div>
+            </div>
+            <div class="form-group">
+                <input type="hidden" name="save" value="1" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
+                <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
+                <?php
+	            if ($is_reply)
+	            {
+		            ?>
+		            <input type="hidden" name="reply" value="<?php echo $tmpvar['id']; ?>" />
+		            <?php
+	            }
+	            ?>
+            </div>
+            <div class="form-group" style="text-align: center">
+                <input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-default" />
+                <a class="btn btn-default" href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a>
+            </div>
+        </form>
+    </div>     
+</div>
+
+
+<p style="text-align:center"></p>
+
+<p>&nbsp;</p>
+
+<?php
+require_once(HESK_PATH . 'inc/footer.inc.php');
+exit();
+?>

admin/export.php

@@ -0,0 +1,934 @@
+<?php
+/*******************************************************************************
+*  Title: Help Desk Software HESK
+*  Version: 2.5.3 from 16th March 2014
+*  Author: Klemen Stirn
+*  Website: http://www.hesk.com
+********************************************************************************
+*  COPYRIGHT AND TRADEMARK NOTICE
+*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
+*  HESK is a registered trademark of Klemen Stirn.
+
+*  The HESK may be used and modified free of charge by anyone
+*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
+*  By using this code you agree to indemnify Klemen Stirn from any
+*  liability that might arise from it's use.
+
+*  Selling the code for this program, in part or full, without prior
+*  written consent is expressly forbidden.
+
+*  Using this code, in part or full, to create derivate work,
+*  new scripts or products is expressly forbidden. Obtain permission
+*  before redistributing this software over the Internet or in
+*  any other medium. In all cases copyright and header must remain intact.
+*  This Copyright is in full effect in any country that has International
+*  Trade Agreements with the United States of America or
+*  with the European Union.
+
+*  Removing any of the copyright notices without purchasing a license
+*  is expressly forbidden. To remove HESK copyright notice you must purchase
+*  a license for this script. For more information on how to obtain
+*  a license please visit the page below:
+*  https://www.hesk.com/buy.php
+*******************************************************************************/
+define('IN_SCRIPT',1);
+define('HESK_PATH','../');
+
+/* Get all the required files and functions */
+require(HESK_PATH . 'hesk_settings.inc.php');
+require(HESK_PATH . 'inc/common.inc.php');
+require(HESK_PATH . 'inc/admin_functions.inc.php');
+require(HESK_PATH . 'inc/reporting_functions.inc.php');
+hesk_load_database_functions();
+
+hesk_session_start();
+hesk_dbConnect();
+hesk_isLoggedIn();
+
+// Check permissions for this feature
+hesk_checkPermission('can_export');
+
+// Set default values
+define('CALENDAR',1);
+define('MAIN_PAGE',1);
+define('LOAD_TABS',1);
+
+$selected = array(
+	'w'    => array(0=>'',1=>''),
+	'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
+);
+$is_all_time = 0;
+
+// Default this month to date
+$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
+$date_to = date('Y-m-d');
+$input_datefrom = date('m/d/Y', strtotime('last month'));
+$input_dateto = date('m/d/Y');
+
+/* Date */
+if (!empty($_GET['w']))
+{
+	$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
+    if (strlen($df) == 8)
+    {
+    	$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
+        $input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
+    }
+    else
+    {
+    	$date_from = date('Y-m-d', strtotime('last month') );
+    }
+
+	$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
+    if (strlen($dt) == 8)
+    {
+    	$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
+        $input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
+    }
+    else
+    {
+    	$date_to = date('Y-m-d');
+    }
+
+    if ($date_from > $date_to)
+    {
+        $tmp = $date_from;
+        $tmp2 = $input_datefrom;
+
+        $date_from = $date_to;
+        $input_datefrom = $input_dateto;
+
+        $date_to = $tmp;
+        $input_dateto = $tmp2;
+
+        $note_buffer = $hesklang['datetofrom'];
+    }
+
+    if ($date_to > date('Y-m-d'))
+    {
+    	$date_to = date('Y-m-d');
+        $input_dateto = date('m/d/Y');
+    }
+
+	$selected['w'][1]='checked="checked"';
+    $selected['time'][3]='selected="selected"';
+}
+else
+{
+	$selected['w'][0]='checked="checked"';
+	$_GET['time'] = intval( hesk_GET('time', 3) );
+
+    switch ($_GET['time'])
+    {
+    	case 1:
+			/* Today */
+			$date_from = date('Y-m-d');
+			$date_to = $date_from;
+			$selected['time'][1]='selected="selected"';
+            $is_all_time = 1;
+        break;
+
+    	case 2:
+			/* Yesterday */
+			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
+			$date_to = $date_from;
+			$selected['time'][2]='selected="selected"';
+            $is_all_time = 1;
+        break;
+
+    	case 4:
+			/* Last month */
+			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
+			$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
+			$selected['time'][4]='selected="selected"';
+        break;
+
+    	case 5:
+			/* Last 30 days */
+			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
+			$date_to = date('Y-m-d');
+			$selected['time'][5]='selected="selected"';
+        break;
+
+    	case 6:
+			/* This week */
+			list($date_from,$date_to)=dateweek(0);
+            $date_to = date('Y-m-d');
+			$selected['time'][6]='selected="selected"';
+        break;
+
+    	case 7:
+			/* Last week */
+			list($date_from,$date_to)=dateweek(-1);
+			$selected['time'][7]='selected="selected"';
+        break;
+
+    	case 8:
+			/* This business week */
+			list($date_from,$date_to)=dateweek(0,1);
+            $date_to = date('Y-m-d');
+			$selected['time'][8]='selected="selected"';
+        break;
+
+    	case 9:
+			/* Last business week */
+			list($date_from,$date_to)=dateweek(-1,1);
+			$selected['time'][9]='selected="selected"';
+        break;
+
+    	case 10:
+			/* This year */
+			$date_from = date('Y').'-01-01';
+			$date_to = date('Y-m-d');
+			$selected['time'][10]='selected="selected"';
+        break;
+
+    	case 11:
+			/* Last year */
+			$date_from = date('Y')-1 . '-01-01';
+			$date_to = date('Y')-1 . '-12-31';
+			$selected['time'][11]='selected="selected"';
+        break;
+
+    	case 12:
+			/* All time */
+			$date_from = hesk_getOldestDate();
+			$date_to = date('Y-m-d');
+			$selected['time'][12]='selected="selected"';
+            $is_all_time = 1;
+        break;
+
+        default:
+        	$_GET['time'] = 3;
+			$selected['time'][3]='selected="selected"';
+    }
+
+}
+
+unset($tmp);
+
+// Start SQL statement for selecting tickets
+$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
+
+// Some default settings
+$archive = array(1=>0,2=>0);
+$s_my = array(1=>1,2=>1);
+$s_ot = array(1=>1,2=>1);
+$s_un = array(1=>1,2=>1);
+
+// --> TICKET CATEGORY
+$category = intval( hesk_GET('category', 0) );
+
+// Make sure user has access to this category
+if ($category && hesk_okCategory($category, 0) )
+{
+	$sql .= " `category`='{$category}' ";
+}
+// No category selected, show only allowed categories
+else
+{
+	$sql .= hesk_myCategories();
+}
+
+// Show only tagged tickets?
+if ( ! empty($_GET['archive']) )
+{
+	$archive[1]=1;
+	$sql .= " AND `archive`='1' ";
+}
+
+// Ticket owner preferences
+$fid = 1;
+require(HESK_PATH . 'inc/assignment_search.inc.php');
+
+// --> TICKET STATUS
+$possible_status = array(
+0 => 'NEW',
+1 => 'WAITING REPLY',
+2 => 'REPLIED',
+3 => 'RESOLVED (CLOSED)',
+4 => 'IN PROGRESS',
+5 => 'ON HOLD',
+);
+
+$status = $possible_status;
+
+foreach ($status as $k => $v)
+{
+	if (empty($_GET['s'.$k]))
+    {
+    	unset($status[$k]);
+    }
+}
+
+// How many statuses are we pulling out of the database?
+$tmp = count($status);
+
+// Do we need to search by status?
+if ( $tmp < 6 )
+{
+	// If no statuses selected, show all
+	if ($tmp == 0)
+	{
+		$status = $possible_status;
+	}
+	else
+	{
+		// Add to the SQL
+		$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
+	}
+}
+
+// --> TICKET PRIORITY
+$possible_priority = array(
+0 => 'CRITICAL',
+1 => 'HIGH',
+2 => 'MEDIUM',
+3 => 'LOW',
+);
+
+$priority = $possible_priority;
+
+foreach ($priority as $k => $v)
+{
+	if (empty($_GET['p'.$k]))
+    {
+    	unset($priority[$k]);
+    }
+}
+
+// How many priorities are we pulling out of the database?
+$tmp = count($priority);
+
+// Create the SQL based on the number of priorities we need
+if ($tmp == 0 || $tmp == 4)
+{
+	// Nothing or all selected, no need to modify the SQL code
+    $priority = $possible_priority;
+}
+else
+{
+	// A custom selection of priorities
+	$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
+}
+
+// Prepare variables used in search and forms
+require_once(HESK_PATH . 'inc/prepare_ticket_export.inc.php');
+
+////////////////////////////////////////////////////////////////////////////////
+
+// Can view tickets that are unassigned or assigned to others?
+$can_view_ass_others = hesk_checkPermission('can_view_ass_others',0);
+$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
+
+// Category options
+$category_options = '';
+$my_cat = array();
+$res2 = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . hesk_myCategories('id') . " ORDER BY `cat_order` ASC");
+while ($row=hesk_dbFetchAssoc($res2))
+{
+	$my_cat[$row['id']] = hesk_msgToPlain($row['name'], 1);
+	$row['name'] = (strlen($row['name']) > 50) ? substr($row['name'],0,50) . '...' : $row['name'];
+	$cat_selected = ($row['id'] == $category) ? 'selected="selected"' : '';
+	$category_options .= '<option value="'.$row['id'].'" '.$cat_selected.'>'.$row['name'].'</option>';
+}
+
+// Generate export file
+if (isset($_GET['w']))
+{
+	// We'll need HH:MM:SS format for hesk_date() here
+	$hesk_settings['timeformat'] = 'H:i:s';
+
+	// Get staff names
+	$admins = array();
+	$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
+	while ($row=hesk_dbFetchAssoc($result))
+	{
+		$admins[$row['id']]=$row['name'];
+	}
+
+	// This will be the export directory
+	$export_dir = HESK_PATH.$hesk_settings['attach_dir'].'/export/';
+
+	// This will be the name of the export and the XML file
+    $export_name = 'hesk_export_'.date('Y-m-d_H-i-s').'_'.mt_rand(10000,99999);
+    $save_to = $export_dir . $export_name . '.xml';
+
+	// Do we have the export directory?
+	if ( is_dir($export_dir) || ( @mkdir($export_dir, 0777) && is_writable($export_dir) ) )
+    {
+		// Cleanup old files
+		$files = glob($export_dir.'*', GLOB_NOSORT);
+		if ( is_array($files) && count($files) )
+		{
+			foreach ($files as $file)
+			{
+				hesk_unlink($file, 86400);
+			}
+		}
+    }
+    else
+    {
+    	hesk_error($hesklang['ede']);
+    }
+
+	// Make sure the file can be saved and written to
+	@file_put_contents($save_to, '');
+	if ( ! file_exists($save_to) )
+	{
+		hesk_error($hesklang['eef']);
+	}
+
+	// Start generating the report message and generating the export
+	$flush_me = '<br /><br />';
+	$flush_me .= hesk_date() . " | {$hesklang['inite']} ";
+
+	if ($date_from == $date_to)
+	{
+		$flush_me .= "(" . hesk_dateToString($date_from,0) . ")<br />\n";
+	}
+	else
+	{
+    	$flush_me .= "(" . hesk_dateToString($date_from,0) . " - " . hesk_dateToString($date_to,0) . ")<br />\n";
+	}
+
+	// Start generating file contents
+    $tmp = '<?xml version="1.0" encoding="UTF-8"?>
+<?mso-application progid="Excel.Sheet"?>
+<Workbook xmlns="urn:schemas-microsoft-com:office:spreadsheet"
+ xmlns:o="urn:schemas-microsoft-com:office:office"
+ xmlns:x="urn:schemas-microsoft-com:office:excel"
+ xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet"
+ xmlns:html="http://www.w3.org/TR/REC-html40">
+ <OfficeDocumentSettings xmlns="urn:schemas-microsoft-com:office:office">
+  <AllowPNG/>
+ </OfficeDocumentSettings>
+ <ExcelWorkbook xmlns="urn:schemas-microsoft-com:office:excel">
+  <WindowHeight>8250</WindowHeight>
+  <WindowWidth>16275</WindowWidth>
+  <WindowTopX>360</WindowTopX>
+  <WindowTopY>90</WindowTopY>
+  <ProtectStructure>False</ProtectStructure>
+  <ProtectWindows>False</ProtectWindows>
+ </ExcelWorkbook>
+ <Styles>
+  <Style ss:ID="Default" ss:Name="Normal">
+   <Alignment ss:Vertical="Bottom"/>
+   <Borders/>
+   <Font ss:FontName="Calibri" x:CharSet="238" x:Family="Swiss" ss:Size="11"
+    ss:Color="#000000"/>
+   <Interior/>
+   <NumberFormat/>
+   <Protection/>
+  </Style>
+  <Style ss:ID="s62">
+   <NumberFormat ss:Format="General Date"/>
+  </Style>
+  <Style ss:ID="s65">
+   <NumberFormat ss:Format="[h]:mm:ss"/>
+  </Style>
+ </Styles>
+ <Worksheet ss:Name="Sheet1">
+  <Table>
+';
+
+	// Define column width
+	$tmp .= '
+	<Column ss:AutoFitWidth="0" ss:Width="50"/>
+	<Column ss:AutoFitWidth="0" ss:Width="84" ss:Span="1"/>
+	<Column ss:AutoFitWidth="0" ss:Width="110"/>
+	<Column ss:AutoFitWidth="0" ss:Width="110"/>
+	<Column ss:AutoFitWidth="0" ss:Width="90"/>
+	<Column ss:AutoFitWidth="0" ss:Width="90"/>
+	<Column ss:AutoFitWidth="0" ss:Width="87"/>
+	<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
+	<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
+	<Column ss:AutoFitWidth="0" ss:Width="100"/>
+	<Column ss:AutoFitWidth="0" ss:Width="100"/>
+	<Column ss:AutoFitWidth="0" ss:Width="80"/>
+	<Column ss:AutoFitWidth="0" ss:Width="80"/>
+	';
+
+	foreach ($hesk_settings['custom_fields'] as $k=>$v)
+	{
+		if ($v['use'])
+		{
+			$tmp .= '<Column ss:AutoFitWidth="0" ss:Width="80"/>' . "\n";
+		}
+	}
+
+	// Define first row (header)
+	$tmp .= '
+	<Row>
+	<Cell><Data ss:Type="String">#</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['trackID'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['date'].'</Data></Cell>
+    <Cell><Data ss:Type="String">'.$hesklang['last_update'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['name'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['email'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['category'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['priority'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['status'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['subject'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['message'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['owner'].'</Data></Cell>
+	<Cell><Data ss:Type="String">'.$hesklang['ts'].'</Data></Cell>
+	';
+
+	foreach ($hesk_settings['custom_fields'] as $k=>$v)
+	{
+		if ($v['use'])
+		{
+			$tmp .= '<Cell><Data ss:Type="String">'.$v['name'].'</Data></Cell>' . "\n";
+		}
+	}
+
+	$tmp .= "</Row>\n";
+
+	// Write what we have by now into the XML file
+	file_put_contents($save_to, $tmp, FILE_APPEND);
+	$flush_me .= hesk_date() . " | {$hesklang['gXML']}<br />\n";
+
+	// OK, now start dumping data and writing it into the file
+    $tickets_exported = 0;
+	$save_after = 100;
+    $this_round = 0;
+    $tmp = '';
+
+    $result = hesk_dbQuery($sql);
+	while ($ticket=hesk_dbFetchAssoc($result))
+	{
+
+		switch ($ticket['status'])
+		{
+			case 0:
+				$ticket['status']=$hesklang['open'];
+				break;
+			case 1:
+				$ticket['status']=$hesklang['wait_reply'];
+				break;
+			case 2:
+				$ticket['status']=$hesklang['replied'];
+				break;
+			case 4:
+				$ticket['status']=$hesklang['in_progress'];
+				break;
+			case 5:
+				$ticket['status']=$hesklang['on_hold'];
+				break;
+			default:
+				$ticket['status']=$hesklang['closed'];
+		}
+
+		switch ($ticket['priority'])
+		{
+			case 0:
+				$ticket['priority']=$hesklang['critical'];
+				break;
+			case 1:
+				$ticket['priority']=$hesklang['high'];
+				break;
+			case 2:
+				$ticket['priority']=$hesklang['medium'];
+				break;
+			default:
+				$ticket['priority']=$hesklang['low'];
+		}
+
+		$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
+		$ticket['message'] = hesk_msgToPlain($ticket['message'], 1);
+        $ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1);
+        $ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '';
+        $ticket['dt'] = date("Y-m-d\TH:i:s\.000", strtotime($ticket['dt']));
+        $ticket['lastchange'] = date("Y-m-d\TH:i:s\.000", strtotime($ticket['lastchange']));
+
+		// Create row for the XML file
+		$tmp .= '
+<Row>
+<Cell><Data ss:Type="Number">'.$ticket['id'].'</Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['trackid'].']]></Data></Cell>
+<Cell ss:StyleID="s62"><Data ss:Type="DateTime">'.$ticket['dt'].'</Data></Cell>
+<Cell ss:StyleID="s62"><Data ss:Type="DateTime">'.$ticket['lastchange'].'</Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.hesk_msgToPlain($ticket['name'], 1).']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['email'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$my_cat[$ticket['category']].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['priority'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['status'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['subject'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['message'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['owner'].']]></Data></Cell>
+<Cell><Data ss:Type="String"><![CDATA['.$ticket['time_worked'].']]></Data></Cell>
+';
+
+		// Add custom fields
+		foreach ($hesk_settings['custom_fields'] as $k=>$v)
+		{
+			if ($v['use'])
+			{
+				$tmp .= '<Cell><Data ss:Type="String"><![CDATA['.hesk_msgToPlain($ticket[$k], 1).']]></Data></Cell>  ' . "\n";
+			}
+		}
+
+		$tmp .= "</Row>\n";
+
+		// Write every 100 rows into the file
+		if ($this_round >= $save_after)
+		{
+			file_put_contents($save_to, $tmp, FILE_APPEND);
+			$this_round = 0;
+			$tmp = '';
+			usleep(1);
+		}
+
+        $tickets_exported++;
+        $this_round++;
+	} // End of while loop
+
+	// Append any remaining rows into the file
+	if ($this_round > 0)
+	{
+		file_put_contents($save_to, $tmp, FILE_APPEND);
+	}
+
+	// If any tickets were exported, continue, otherwise cleanup
+	if ($tickets_exported > 0)
+	{
+		// Finish the XML file
+	    $tmp = '
+  </Table>
+  <WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
+   <PageSetup>
+    <Header x:Margin="0.3"/>
+    <Footer x:Margin="0.3"/>
+    <PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
+   </PageSetup>
+   <Selected/>
+   <Panes>
+    <Pane>
+     <Number>3</Number>
+     <ActiveRow>4</ActiveRow>
+    </Pane>
+   </Panes>
+   <ProtectObjects>False</ProtectObjects>
+   <ProtectScenarios>False</ProtectScenarios>
+  </WorksheetOptions>
+ </Worksheet>
+ <Worksheet ss:Name="Sheet2">
+  <Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
+   x:FullRows="1" ss:DefaultRowHeight="15">
+  </Table>
+  <WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
+   <PageSetup>
+    <Header x:Margin="0.3"/>
+    <Footer x:Margin="0.3"/>
+    <PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
+   </PageSetup>
+   <ProtectObjects>False</ProtectObjects>
+   <ProtectScenarios>False</ProtectScenarios>
+  </WorksheetOptions>
+ </Worksheet>
+ <Worksheet ss:Name="Sheet3">
+  <Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
+   x:FullRows="1" ss:DefaultRowHeight="15">
+  </Table>
+  <WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
+   <PageSetup>
+    <Header x:Margin="0.3"/>
+    <Footer x:Margin="0.3"/>
+    <PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
+   </PageSetup>
+   <ProtectObjects>False</ProtectObjects>
+   <ProtectScenarios>False</ProtectScenarios>
+  </WorksheetOptions>
+ </Worksheet>
+</Workbook>
+';
+		file_put_contents($save_to, $tmp, FILE_APPEND);
+
+		// Log how many rows we exported
+		$flush_me .= hesk_date() . " | " . sprintf($hesklang['nrow'], $tickets_exported) . "<br />\n";
+
+		// We will convert XML to Zip to save a lot of space
+		$save_to_zip = $export_dir.$export_name.'.zip';
+
+		// Log start of Zip creation
+		$flush_me .= hesk_date() . " | {$hesklang['cZIP']}<br />\n";
+
+		// Preferrably use the zip extension
+	    if (extension_loaded('zip'))
+	    {
+		    $save_to_zip = $export_dir.$export_name.'.zip';
+
+			$zip = new ZipArchive;
+			$res = $zip->open($save_to_zip, ZipArchive::CREATE);
+			if ($res === TRUE)
+			{
+				$zip->addFile($save_to, "{$export_name}.xml");
+				$zip->close();
+			}
+			else
+			{
+				die("{$hesklang['eZIP']} <$save_to_zip>\n");
+			}
+
+	    }
+		// Some servers have ZipArchive class enabled anyway - can we use it?
+		elseif ( class_exists('ZipArchive') )
+		{
+			require(HESK_PATH . 'inc/zip/Zip.php');
+			$zip = new Zip();
+			$zip->addLargeFile($save_to, "{$export_name}.xml");
+			$zip->finalize();
+			$zip->setZipFile($save_to_zip);
+		}
+		// If not available, use a 3rd party Zip class included with HESK
+		else
+		{
+			require(HESK_PATH . 'inc/zip/pclzip.lib.php');
+			$zip = new PclZip($save_to_zip);
+			$zip->add($save_to, PCLZIP_OPT_REMOVE_ALL_PATH);
+		}
+
+		// Delete XML, just leave the Zip archive
+		hesk_unlink($save_to);
+
+		// Echo memory peak usage
+		$flush_me .= hesk_date() . " | " . sprintf($hesklang['pmem'], (@memory_get_peak_usage(true) / 1048576)) . "<br />\r\n";
+
+		// We're done!
+		$flush_me .= hesk_date() . " | {$hesklang['fZIP']}<br /><br />";
+	    $flush_me .= '<a href="' . $save_to_zip . '">' . $hesklang['ch2d'] . "</a>\n";
+	}
+    // No tickets exported, cleanup
+    else
+    {
+		hesk_unlink($save_to);
+    }
+}
+
+/* Print header */
+require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
+
+/* Print main manage users page */
+require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
+?>
+
+<div class="enclosingDashboard" style="padding-top: 20px">
+<div class="row">
+    <div align="left" class="col-md-4">
+		<div class="moreToLeft">
+			<ul class="nav nav-tabs">
+                <?php 
+                if ( hesk_checkPermission('can_run_reports',0) )
+                {
+                ?>
+                <li><a href="reports.php"><?php echo $hesklang['reports_tab']; ?></a></li>
+                <?php } ?>
+				<li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['export']; ?></a></li>
+			</ul>
+			<div class="summaryList">
+                <div class="viewTicketSidebar">
+				    <p><?php echo $hesklang['export_intro']; ?></p>
+                </div>				
+			</div>
+		</div>
+	</div>
+    <div class="col-md-8">
+        <?php
+        /* This will handle error, success and notice messages */
+        hesk_handle_messages();
+
+        // If an export was generated, show the link to download
+        if (isset($flush_me))
+        {
+	        if ($tickets_exported > 0)
+	        {
+		        hesk_show_success($flush_me);
+	        }
+	        else
+	        {
+		        hesk_show_notice($hesklang['n2ex']);
+	        }
+        }
+        ?>
+
+        <h3><?php echo $hesklang['export']; ?></h3>
+        <div class="footerWithBorder blankSpace"></div>
+
+        <form name="showt" action="export.php" method="get" class="form-horizontal" role="form">
+            <div class="form-group">
+                <label for="time" class="control-label col-sm-2"><?php echo $hesklang['dtrg']; ?>:</label>
+                <div class="col-sm-10">
+                    <!-- START DATE -->
+                    <input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> />
+		            <select name="time" onclick="document.getElementById('w0').checked = true" onfocus="document.getElementById('w0').checked = true" style="margin-top:5px;margin-bottom:5px;">
+			            <option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
+			            <option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
+			            <option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
+			            <option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, date('d'), date('Y')))]; ?>)</option>
+			            <option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
+			            <option value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
+			            <option value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
+			            <option value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
+			            <option value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
+			            <option value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
+			            <option value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
+			            <option value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
+		            </select>
+
+                    <br />
+
+                    <input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> />
+		            <?php echo $hesklang['from']; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
+                    <?php echo $hesklang['to']; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />
+                    <!-- END DATE -->         
+                </div>
+            </div>
+            <div class="form-group">
+                <label for="status" class="control-label col-sm-2"><?php echo $hesklang['status']; ?>:</label>
+                <div class="col-sm-10">
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s0" value="1" <?php if (isset($status[0])) {echo 'checked="checked"';} ?> /> <span class="open"><?php echo $hesklang['open']; ?></span></label>         
+                        </div>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s2" value="1" <?php if (isset($status[2])) {echo 'checked="checked"';} ?> /> <span class="replied"><?php echo $hesklang['replied']; ?></span></label>         
+                        </div>
+                    </div>
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s4" value="1" <?php if (isset($status[4])) {echo 'checked="checked"';} ?> /> <span class="inprogress"><?php echo $hesklang['in_progress']; ?></span></label>         
+                        </div>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s1" value="1" <?php if (isset($status[1])) {echo 'checked="checked"';} ?> /> <span class="waitingreply"><?php echo $hesklang['wait_reply']; ?></span></label>         
+                        </div>
+                    </div>
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s3" value="1" <?php if (isset($status[3])) {echo 'checked="checked"';} ?> /> <span class="resolved"><?php echo $hesklang['closed']; ?></span></label>
+                        </div>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s5" value="1" <?php if (isset($status[5])) {echo 'checked="checked"';} ?>  /> <span class="onhold"><?php echo $hesklang['on_hold']; ?></span></label>     
+                        </div>
+                    </div>
+                </div>    
+            </div>
+            <div class="form-group">
+                <label for="priority" class="col-sm-2 control-label"><?php echo $hesklang['priority']; ?>:</label>
+                <div class="col-sm-10">
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="p0" value="1" <?php if (isset($priority[0])) {echo 'checked="checked"';} ?> /> <span class="critical"><?php echo $hesklang['critical']; ?></span></label>
+                        </div>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="p1" value="1" <?php if (isset($priority[1])) {echo 'checked="checked"';} ?> /> <span class="important"><?php echo $hesklang['high']; ?></span></label>          
+                        </div>     
+                    </div>
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="p2" value="1" <?php if (isset($priority[2])) {echo 'checked="checked"';} ?> /> <span class="medium"><?php echo $hesklang['medium']; ?></span></label>     
+                        </div>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="p3" value="1" <?php if (isset($priority[3])) {echo 'checked="checked"';} ?> /> <span class="normal"><?php echo $hesklang['low']; ?></span></label>
+                        </div>     
+                    </div>     
+                </div>         
+            </div>
+            <div class="form-group">
+                <label for="assign" class="col-sm-2 control-label"><?php echo $hesklang['show']; ?>:</label>
+                <div class="col-sm-10">
+                    <div class="col-xs-4">
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="s_my" value="1" <?php if ($s_my[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_my']; ?></label>     
+                        </div>
+                        <?php
+                        if ($can_view_unassigned)
+                        {
+	                        ?>
+                            <div class="checkbox">
+	                            <label><input type="checkbox" name="s_un" value="1" <?php if ($s_un[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_un']; ?></label>
+	                        </div>   
+                        <?php
+                        }
+                        ?>     
+                    </div>
+                    <div class="col-xs-4">
+                        <?php
+                        if ($can_view_ass_others)
+                        {
+	                        ?>
+                            <div class="checkbox">
+	                            <label><input type="checkbox" name="s_ot" value="1" <?php if ($s_ot[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_ot']; ?></label>
+                            </div>
+	                        <?php
+                        }
+                        ?>
+                        <div class="checkbox">
+                            <label><input type="checkbox" name="archive" value="1" <?php if ($archive[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['disp_only_archived']; ?></label>     
+                        </div>
+                    </div>     
+                </div>         
+            </div>
+            <div class="form-group">
+                <label for="sort" class="col-sm-2 control-label"><?php echo $hesklang['sort_by']; ?>:</label>
+                <div class="col-sm-10">
+                    <div class="col-xs-4">
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="priority"  <?php if ($sort == 'priority') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['priority']; ?></label>
+                        </div>
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="lastchange" <?php if ($sort == 'lastchange') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['last_update']; ?></label>     
+                        </div>         
+                    </div>
+                    <div class="col-xs-4">
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="name" <?php if ($sort == 'name') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['name']; ?></label>
+                        </div>
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="subject" <?php if ($sort == 'subject') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['subject']; ?></label>
+                        </div>     
+                    </div>
+                    <div class="col-xs-4">
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="status" <?php if ($sort == 'status') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['status']; ?></label>
+                        </div>
+                        <div class="radio">
+                            <label><input type="radio" name="sort" value="id" <?php if ($sort == 'id') {echo 'checked="checked"';} ?> /> <?php echo $hesklang['sequentially']; ?></label>     
+                        </div>     
+                    </div>     
+                </div>    
+            </div>
+            <div class="form-group">
+                <label for="asc" class="col-sm-2 control-label"><?php echo $hesklang['category']; ?>:</label>
+                <div class="col-sm-10">
+                    <select name="category" class="form-control">
+                        <option value="0" ><?php echo $hesklang['any_cat']; ?></option>
+                        <?php echo $category_options; ?>
+                    </select>     
+                </div>    
+            </div>
+            <div class="form-group">
+                <label for="asc" class="col-sm-2 control-label"><?php echo $hesklang['order']; ?>:</label>
+                <div class="col-sm-10">
+                <div class="col-xs-4">
+                    <div class="radio">
+                        <label><input type="radio" name="asc" value="1" <?php if ($asc) {echo 'checked="checked"';} ?> /> <?php echo $hesklang['ascending']; ?></label>         
+                    </div>
+                    <div class="radio">
+                        <input type="radio" name="asc" value="0" <?php if (!$asc) {echo 'checked="checked"';} ?> /> <?php echo $hesklang['descending']; ?></label>    
+                    </div>     
+                </div>
+                </div>         
+            </div>
+            <div class="form-group" style="text-align: center">
+                <input type="submit" value="<?php echo $hesklang['export_btn']; ?>" class="btn btn-default" />
+                <input type="hidden" name="cot" value="1" />
+            </div>          
+        </form>
+    </div>
+</div>
+
+<?php
+require_once(HESK_PATH . 'inc/footer.inc.php');
+exit();
+?>

admin/find_tickets.php

@@ -0,0 +1,254 @@
+<?php
+/*******************************************************************************
+*  Title: Help Desk Software HESK
+*  Version: 2.5.3 from 16th March 2014
+*  Author: Klemen Stirn
+*  Website: http://www.hesk.com
+********************************************************************************
+*  COPYRIGHT AND TRADEMARK NOTICE
+*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
+*  HESK is a registered trademark of Klemen Stirn.
+
+*  The HESK may be used and modified free of charge by anyone
+*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
+*  By using this code you agree to indemnify Klemen Stirn from any
+*  liability that might arise from it's use.
+
+*  Selling the code for this program, in part or full, without prior
+*  written consent is expressly forbidden.
+
+*  Using this code, in part or full, to create derivate work,
+*  new scripts or products is expressly forbidden. Obtain permission
+*  before redistributing this software over the Internet or in
+*  any other medium. In all cases copyright and header must remain intact.
+*  This Copyright is in full effect in any country that has International
+*  Trade Agreements with the United States of America or
+*  with the European Union.
+
+*  Removing any of the copyright notices without purchasing a license
+*  is expressly forbidden. To remove HESK copyright notice you must purchase
+*  a license for this script. For more information on how to obtain
+*  a license please visit the page below:
+*  https://www.hesk.com/buy.php
+*******************************************************************************/
+
+define('IN_SCRIPT',1);
+define('HESK_PATH','../');
+
+/* Get all the required files and functions */
+require(HESK_PATH . 'hesk_settings.inc.php');
+require(HESK_PATH . 'inc/common.inc.php');
+require(HESK_PATH . 'inc/admin_functions.inc.php');
+hesk_load_database_functions();
+
+hesk_session_start();
+hesk_dbConnect();
+hesk_isLoggedIn();
+
+define('CALENDAR',1);
+$_SESSION['hide']['ticket_list'] = true;
+
+/* Check permissions for this feature */
+hesk_checkPermission('can_view_tickets');
+
+$_SERVER['PHP_SELF'] = './admin_main.php';
+
+/* Print header */
+require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
+
+/* Print admin navigation */
+require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
+
+?>
+
+</td>
+</tr>
+<tr>
+<td>
+
+<h3 align="center"><?php echo $hesklang['tickets_found']; ?></h3>
+
+<?php
+
+// This SQL code will be used to retrieve results
+$sql_final = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
+
+// This code will be used to count number of results
+$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
+
+// This is common SQL for both queries
+$sql = "";
+
+// Some default settings
+$archive = array(1=>0,2=>0);
+$s_my = array(1=>1,2=>1);
+$s_ot = array(1=>1,2=>1);
+$s_un = array(1=>1,2=>1);
+
+// --> TICKET CATEGORY
+$category = intval( hesk_GET('category', 0) );
+
+// Make sure user has access to this category
+if ($category && hesk_okCategory($category, 0) )
+{
+	$sql .= " `category`='{$category}' ";
+}
+// No category selected, show only allowed categories
+else
+{
+	$sql .= hesk_myCategories();
+}
+
+// Show only tagged tickets?
+if ( ! empty($_GET['archive']) )
+{
+	$archive[2]=1;
+	$sql .= " AND `archive`='1' ";
+}
+
+// Ticket owner preferences
+$fid = 2;
+require(HESK_PATH . 'inc/assignment_search.inc.php');
+
+$hesk_error_buffer = '';
+$no_query = 0;
+
+// Search query
+$q = stripslashes( hesk_input( hesk_GET('q', '') ) );
+
+// No query entered?
+if ( ! strlen($q) )
+{
+	$hesk_error_buffer .= $hesklang['fsq'];
+	$no_query = 1;
+}
+
+// What field are we searching in
+$what = hesk_GET('what', '') or $hesk_error_buffer .= '<br />' . $hesklang['wsel'];
+
+// Sequential ID supported?
+if ($what == 'seqid' && ! $hesk_settings['sequential'])
+{