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#378 Parent/Child tickets are now Linked tickets

merge-requests/2/head
Mike Koch 6 years ago
parent
commit
7b38fe3c10
  1. 57
      admin/admin_ticket.php
  2. 17
      language/en/text.php

57
admin/admin_ticket.php

@ -429,7 +429,7 @@ if (($can_reply || $can_edit) && isset($_POST['childTrackingId'])) {
$mergedTickets = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` WHERE `trackid` =
\'' . hesk_dbEscape($trackingID) . '\' AND `merged` LIKE \'%#' . hesk_dbEscape($_POST['childTrackingId']) . '#%\'');
if ($_POST['childTrackingId'] == $trackingID || $mergedTickets->num_rows > 0) {
hesk_process_messages($hesklang['child_is_itself'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
hesk_process_messages($hesklang['cannot_link_ticket_to_itself'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
}
//-- Does the child exist?
@ -442,30 +442,30 @@ if (($can_reply || $can_edit) && isset($_POST['childTrackingId'])) {
$exist = $existRs->fetch_assoc();
$_POST['childTrackingId'] = $exist['trackid'];
} else {
hesk_process_messages(sprintf($hesklang['child_does_not_exist'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
hesk_process_messages(sprintf($hesklang['linked_ticket_does_not_exist'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
}
}
//-- Check if the ticket is already a child.
$childRs = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` WHERE `parent` = ' . $ticket['id'] . ' AND `trackid` = \'' . $_POST['childTrackingId'] . '\'');
if ($childRs->num_rows > 0) {
hesk_process_messages(sprintf($hesklang['is_child_already'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'NOTICE');
hesk_process_messages(sprintf($hesklang['is_already_linked'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'NOTICE');
}
hesk_dbQuery('UPDATE `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` SET `parent` = ' . $ticket['id'] . ' WHERE `trackid` = \'' . $_POST['childTrackingId'] . '\'');
hesk_process_messages(sprintf($hesklang['child_added'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
hesk_process_messages(sprintf($hesklang['link_added'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
}
/* Delete child action */
if (($can_reply || $can_edit) && isset($_GET['deleteChild'])) {
//-- Delete the relationship
hesk_dbQuery('UPDATE `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` SET `parent` = NULL WHERE `ID` = ' . hesk_dbEscape($_GET['deleteChild']));
hesk_process_messages($hesklang['relationship_deleted'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
hesk_process_messages($hesklang['ticket_no_longer_linked'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
} elseif (($can_reply || $can_edit) && isset($_GET['deleteParent'])) {
//-- Delete the relationship
hesk_dbQuery('UPDATE `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` SET `parent` = NULL WHERE `ID` = ' . hesk_dbEscape($ticket['id']));
hesk_process_messages($hesklang['relationship_deleted'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
hesk_process_messages($hesklang['ticket_no_longer_linked'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
}
/* Delete attachment action */
@ -728,7 +728,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
</li>
<?php } // End if time_worked ?>
<li class="list-group-item">
<strong><?php echo $hesklang['parent']; ?></strong>
<strong><?php echo $hesklang['linked_tickets']; ?></strong>
<p><?php
if ($ticket['parent'] != null) {
@ -738,15 +738,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteParent=true">
<i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete_relationship'] . '"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track=' . $parent['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $parent['trackid'] . '</a>';
} else {
echo $hesklang['none'];
}
?></p>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['children']; ?></strong>
<p><?php
//-- Check if any tickets have a parent set to this tracking ID
$hasRows = false;
$childrenRS = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets`
@ -754,11 +746,11 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
while ($row = $childrenRS->fetch_assoc()) {
$hasRows = true;
echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteChild=' . $row['id'] . '">
<i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete_relationship'] . '"></i></a>';
<i class="fa fa-times-circle font-icon red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['unlink'] . '"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track=' . $row['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $row['trackid'] . '</a>';
echo '<br>';
}
if (!$hasRows) {
if (!$hasRows && $ticket['parent'] == null) {
echo $hesklang['none'];
}
?></p>
@ -766,19 +758,28 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
if ($can_reply || $can_edit) {
?>
<div id="addChildText">
<p><?php echo '<a class="btn btn-default btn-sm" href="javascript:void(0)" onclick="toggleChildrenForm(true)">' . $hesklang['add_child'] . '</a>'; ?></p>
<p><?php echo '<a class="btn btn-default btn-sm" href="javascript:void(0)" onclick="toggleChildrenForm(true)">' . $hesklang['add_ticket'] . '</a>'; ?></p>
</div>
<div id="childrenForm" style="display: none">
<form action="admin_ticket.php" method="post">
<div class="form-group"><label for="childTrackingId" class="control-label">Tracking
ID</label>
<input type="text" name="childTrackingId" class="form-control input-sm"></div>
<input type="submit" class="btn btn-primary btn-sm"
value="<?php echo $hesklang['save']; ?>">
<a class="btn btn-default btn-sm" href="javascript:void(0)"
onclick="toggleChildrenForm(false)">
<?php echo $hesklang['cancel']; ?>
</a>
<form action="admin_ticket.php" method="post" data-toggle="validator">
<div class="form-group">
<label for="childTrackingId" class="control-label">
<?php echo $hesklang['trackID']; ?>
</label>
<input type="text" name="childTrackingId" class="form-control input-sm"
placeholder="<?php echo htmlspecialchars($hesklang['trackID']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
required>
<div class="help-block with-errors"></div>
</div>
<div class="btn-group">
<input type="submit" class="btn btn-primary btn-sm"
value="<?php echo $hesklang['save']; ?>">
<a class="btn btn-default btn-sm" href="javascript:void(0)"
onclick="toggleChildrenForm(false)">
<?php echo $hesklang['cancel']; ?>
</a>
</div>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>"/>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
</form>

17
language/en/text.php

@ -27,6 +27,14 @@ $hesklang['manage_service_messages'] = 'Manage Service Messages';
$hesklang['manage_banned_ips'] = 'Manage Banned IPs';
$hesklang['manage_banned_emails'] = 'Manage Banned Emails';
$hesklang['manage_email_templates'] = 'Manage Email Templates';
$hesklang['linked_tickets'] = 'Linked tickets';
$hesklang['add_ticket'] = 'Add Ticket';
$hesklang['cannot_link_ticket_to_itself'] = 'You cannot link a ticket to itself!';
$hesklang['linked_ticket_does_not_exist'] = '<strong>%s</strong> is not a valid Tracking ID!'; //%s: the child tracking ID
$hesklang['is_already_linked'] = '<strong>%s</strong> is already linked to this ticket.'; //%s: the child tracking ID
$hesklang['link_added'] = 'Successfully linked <strong>%s</strong> to this ticket.'; //%s: the child tracking ID
$hesklang['ticket_no_longer_linked'] = 'Ticket is no longer linked.';
$hesklang['unlink'] = 'Unlink';
// ADDED OR MODIFIED IN Mods for HESK 2.5.0
$hesklang['ticket_message_no_attachments'] = 'Ticket/Reply message, however attachments will not be included in the email';
@ -351,15 +359,6 @@ $hesklang['showIconsHelp'] = 'Check this box to show icons next to navigation ba
$hesklang['maintenanceMode'] = 'Maintenance Mode';
$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.';
$hesklang['none'] = 'None';
$hesklang['parent'] = 'Parent';
$hesklang['children'] = 'Children';
$hesklang['add_child'] = 'Add Child';
$hesklang['child_added'] = 'Successfully added <strong>%s</strong> as a child to this ticket.'; //%s: the child tracking ID
$hesklang['is_child_already'] = '<strong>%s</strong> is already a child of this ticket.'; //%s: the child tracking ID
$hesklang['child_does_not_exist'] = '<strong>%s</strong> is not a valid Tracking ID!'; //%s: the child tracking ID
$hesklang['child_is_itself'] = 'You cannot set a ticket as a child of itself.';
$hesklang['delete_relationship'] = 'Delete Relationship';
$hesklang['relationship_deleted'] = 'Parent/Child relationship deleted.';
$hesklang['autorefresh'] = 'Autorefresh:';
$hesklang['autorefresh_restrictions'] = 'Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.';

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