Commit Graph

140 Commits (b1b16fe3812d5e62163c1c56189efe96c41bdd95)

Author SHA1 Message Date
Mike Koch 28a9698f71 #317 Only render HTML if the ticket was created with it enabled 9 years ago
Mike Koch 8fa5bc95b8 #304 Fix inserting canned templates/responses in the TinyMCE editor 9 years ago
Mike Koch 8cba950253 #275 Customers now have the new attachment viewer 9 years ago
Mike Koch 246d2e6261 #275 Show download count next to attachment name 9 years ago
Mike Koch ce33ee44f6 Fix some missing htmLawed references 9 years ago
Mike Koch 4173c366e6 Merge branch 'master' into tiny-mce-for-tickets
# Conflicts:
#	admin/admin_settings.php
#	admin/admin_settings_save.php
#	language/en/text.php
#	modsForHesk_settings.inc.php
9 years ago
Mike Koch 9db20734ca #209 Everything uses the new status_functions 9 years ago
Mike Koch 22e8a8efe9 #209 View ticket on admin side now supports new statuses 9 years ago
Mike Koch 5068c5ba2d #208 Add TinyMCE to client side and fix edit post for admin 9 years ago
Mike Koch ffabc4e67d #202 Only decode HTML if rich text is enabled 9 years ago
Mike Koch f75cc87c10 #208 Fix rendering of HTML and for signatures 9 years ago
Mike Koch fc5b47072b #202 Start adding TinyMCE to admin pages.
Still need to fix canned responses on admin_ticket though
9 years ago
Mike Koch 5b27b9c464 #202 Display HTML-formatted versions of ticket messages
Should add conditional to parse the HTML or to leave it alone, depending on the helpdesk's setting
9 years ago
Mike Koch 9edb0095a4 #274 Add category sort property for dropdowns and table 9 years ago
Mike Koch 47f4978d5b Closes #263 Fix response layouts 9 years ago
Mike Koch 40afa50bca #255 Update headers 9 years ago
Mike Koch 139853e0d4 #255 Update code for 2.6.3 9 years ago
Mike Koch 69b8aaadfe #208 Manager can now access all ticket-related functions 9 years ago
Mike Koch 96fe276ea0 #208 Update some security stuff for managers. Still have a lot to do 9 years ago
Mike Koch f4fc8ecf43 #208 Manager should have all ticket-related privileges 9 years ago
Mike Koch 259e8d79a0 #204 Allow staff to see "friendly" street name 9 years ago
Mike Koch 73264a6af0 #204 Reset button group when closing w/out saving 9 years ago
Mike Koch 1efb9b69b5 #204 Allow staff to change location if necessary 9 years ago
Mike Koch a6328e3be8 #204 Process error handling on staff-side 9 years ago
Mike Koch 38704b2c12 #204 Map is now in a modal and can be obtained via FontAwesome icon 9 years ago
Mike Koch b44884a99e #204 Use leaflet to get a basic map displayed.
Still needs to be improved though. Also may not use the CDN.
9 years ago
Mike Koch 480067381c #204 Only show crosshair if location is enabled 9 years ago
Mike Koch 83525aabb5 #204 Add crosshair to ticket subject to view location 9 years ago
Mike Koch afa279d98d #195 Moved statuses to Tools menu
Still need to add the permission
9 years ago
Mike Koch 0ae1d46aa7 Fixes #213 Only add attachments if %%MESSAGE%% tag is present 9 years ago
Mike Koch 50da09b201 Fixes #217 Perform case-insensitive comparison for file extensions
Also include jpeg as a valid photo extension
9 years ago
Mike Koch a914642622 Closes #200 Actually link the button to the download file 9 years ago
Mike Koch 8963d7396c #146 Update delete attachment queries 9 years ago
Mike Koch 190b3ff475 #146 Attachments can now be embedded directly into emails
Only tested SMTP, still need to check PHP mail() and Mailgun
9 years ago
Mike Koch 297afdbf88 #153 Finish adding basic "recent tickets" information 9 years ago
Mike Koch 93ffba2a43 #153 got basic output going. just need to add links and color-coded circles with tooltips 9 years ago
Mike Koch 8be17f91e7 Only show "close ticket" if staff can close it 9 years ago
Mike Koch a4b7e22c1c Fixes #185 Add true parameter to hesk_date for notes 9 years ago
Mike Koch e11745c4cc Update headers to 2.6.2 9 years ago
Mike Koch 79ebb90789 Closes #176 restyle attachments to be more responsive
While keeping the same features 😀
9 years ago
Mike Koch e9ff6b42ea #176 Something different, but still not working right 9 years ago
Mike Koch 28196447fb Fixes #175 Fixed the layout of responses when using reply at top
The markup is invalid in the source code, but it somehow makes it work. Strange...
9 years ago
Mike Koch ae7e022b3e Fixes #173 Escape HTML-sensitive characters in placeholders 9 years ago
Mike Koch 23dc02399f Update headers that weren't changed to 2.6.1 9 years ago
Mike Koch fa17916280 #136 Update admin_ticket 9 years ago
Mike Koch c532369fd4 Closes #106: Support HTML-formatted emails 9 years ago
Mike Koch c184cc3c1b #105 Allow staff to indicate language when creating ticket and when editing 9 years ago
Mike Koch 1aeb19539f Closes #118 Fix critical XSS vulnerability 9 years ago
Mike Koch ed4dcdc54c #96 Improve attachment viewing on ticket attachments
- Image thumbnail if the file type is a supported image extension
- Clicking on image shows modal with image.
9 years ago
Mike Koch 756e60426d #110 Update admin_ticket to submit as any status, as well as cust. reply 9 years ago
Mike Koch 5c3aea591b #110 Update notes section and ban icons 9 years ago
Mike Koch 8d5cfb9128 #92 Mostly updated admin_ticket
Still need to make some changes per issue #110
9 years ago
Mike Koch b886eeedde #88 Remove customer email notifications profile setting 9 years ago
Mike Koch 63ed75c7ef #88 Remove edit note functionality 9 years ago
Mike Koch e56bde8e2d #88 Remove attachments to notes feature 9 years ago
Mike Koch 8bf124fa8b Merge branch 'master' into remove-2-6-0-features
Conflicts:
	admin/admin_settings.php
	admin/admin_settings_save.php
	modsForHesk_settings.inc.php
9 years ago
Mike Koch dde55cf4e1 #91 Support multilanguage custom fields 9 years ago
Mike Koch 2b234e8e1d #91 Finished date custom fields 9 years ago
Mike Koch 773837d6f3 Revert "Revert the removal of some features...for now"
This reverts commit 0924dd5cc8.
10 years ago
Mike Koch 0924dd5cc8 Revert the removal of some features...for now
This reverts commit f61c05ac34.
10 years ago
Mike Koch f61c05ac34 #88 Remove WHOIS lookup capabilities 10 years ago
Mike Koch bdd5402a2e Closes #67 Finished deleting attachments for notes 10 years ago
Mike Koch a1f7af11fc #67 Note attachments can now be downloaded 10 years ago
Mike Koch 2a9219cf25 #67 Partial implementation of adding attachments to the notes view
Still has things to fix and need to add deleting attachments
10 years ago
Mike Koch 65a80089c0 #67 Wired up part of the UI. Still need to add section to view attachments 10 years ago
Mike Koch e84d9f3229 Closes #68: Notes can be edited 10 years ago
Mike Koch 3d4c0a99b7 #66 Business Logic portion of emails to admins are done.
Still need to add the option to the edit user / profile page
10 years ago
Mike Koch 219b722917 Closes #74: A new ticket can be modeled after an existing ticket
A dropdown on creation was not feasible, but this works just as well and can be used outside of HESK
10 years ago
Mike Koch 473f0f905c #72 Condensed the height of the green bar for staff 10 years ago
Mike Koch ade760b3b3 Closes #82 The active flag is an enum value (string), not an integer 10 years ago
Mike Koch eff111e583 #62 The DB should treat a 1 as "notify the customer", not 0 10 years ago
Mike Koch 95c89c612a #62 Ticket screen now honors the email profile setting 10 years ago
Mike Koch 270a796090 #59 Now the admin ticket page filters out inactive users 10 years ago
Mike Koch a2c058ea16 Closes #64: The IP address is now a link to it's WHOIS record 10 years ago
Mike Koch d8130cc442 Closes #70: Notes are now displayed underneath the green row
To keep consistent with the default HESK layout
10 years ago
Mike Koch 1855386878 Closes #39 - finished parent/child relationships 10 years ago
Mike Koch 3151ece7df #39 making more progress on parent/child relationships
Still need to update childs when merging/deleting tickets, and need to add the ability to assign its parent, and to delete a parent/child relationship
10 years ago
Mike Koch a4fa98d010 #39 Ticket screen now shows parent/children of that ticket 10 years ago
Mike Koch 69f7636fa5 Closes #31 e-mail is no longer required for staff 10 years ago
Mike Koch 19fb152ba5 #26 EXPERIMENTAL support for right-to-left text direction 10 years ago
Mike Koch 27ba6ebc78 The admin_ticket screen is now fully responsive. Woohoo! 10 years ago
Mike Koch b40f3f1c78 Updated HESK to 2.5.5 (which is also NuMods 1.2.4) 10 years ago
Mike Koch 3cc7c9ed07 Fixed ticket view on admin side (for mobile devices) 10 years ago
Mike Koch e4fc478ff5 Now client replies honor the database 10 years ago
Mike Koch 4d1298626d Now the admin ticket page respects all closed statuses 10 years ago
Mike Koch 43b81a61e5 Now the admin_ticket checkbox in the reply form respects the database 10 years ago
Mike Koch 7465eb420a Now the "mark ticket resolved"/"open ticket" links respect the DB 10 years ago
Mike Koch ec7de04ebb Implemented custom statuses on admin_ticket.php 10 years ago
Mike Koch 86039a490d Moved $random so the variable is accessible when it is being called 10 years ago
Mike Koch e0863b6b6d Initial Hesk UI Commit 10 years ago