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#92 Mostly updated admin_ticket

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Still need to make some changes per issue #110
merge-requests/2/head
Mike Koch 9 years ago
parent 78e5d11384
commit 8d5cfb9128
1 changed files with 387 additions and 55 deletions
Show Stats Download Patch File Download Diff File

442
admin/admin_ticket.php
Unescape Escape View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -55,6 +55,10 @@ $can_archive = hesk_checkPermission('can_add_archive',0);
$can_assign_self = hesk_checkPermission('can_assign_self',0);
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
$can_change_cat = hesk_checkPermission('can_change_cat',0);
$can_ban_emails = hesk_checkPermission('can_ban_emails', 0);
$can_unban_emails = hesk_checkPermission('can_unban_emails', 0);
$can_ban_ips = hesk_checkPermission('can_ban_ips', 0);
$can_unban_ips = hesk_checkPermission('can_unban_ips', 0);
// Get ticket ID
$trackingID = hesk_cleanID() or print_form();
@ -118,12 +122,12 @@ else
}
/* Get category name and ID */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($result);
@ -141,17 +145,54 @@ if (isset($_GET['delete_post']) && $can_delete && hesk_token_check())
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
$last_reply_id = hesk_dbResult($res,0,0);
/* Does this post have any attachments? */
$res = hesk_dbQuery("SELECT `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
$attachments = hesk_dbResult($res,0,0);
// Was this post submitted by staff and does it have any attachments?
$res = hesk_dbQuery("SELECT `dt`, `staffid`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
$reply = hesk_dbFetchAssoc($res);
// If the reply was by a staff member update the appropriate columns
if ( $reply['staffid'] )
{
// Is this the only staff reply? Delete "firstreply" and "firstreplyby" columns
if ($ticket['staffreplies'] <= 1)
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
// Are we deleting the first staff reply? Update "firstreply" and "firstreplyby" columns
elseif ($reply['dt'] == $ticket['firstreply'] && $reply['staffid'] == $ticket['firstreplyby'])
{
// Get the new first reply info
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' AND `id`!='".intval($n)."' AND `staffid`!=0 ORDER BY `id` ASC LIMIT 1");
// Did we find the new first reply?
if ( hesk_dbNumRows($res) )
{
$firstreply = hesk_dbFetchAssoc($res);
$staffreplies_sql = " , `firstreply`='".hesk_dbEscape($firstreply['dt'])."', `firstreplyby`='".hesk_dbEscape($firstreply['staffid'])."', `staffreplies`=`staffreplies`-1 ";
}
// The count must have been wrong, update it
else
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
}
// OK, this is not the first and not the only staff reply, just reduce number
else
{
$staffreplies_sql = ' , `staffreplies`=`staffreplies`-1 ';
}
}
else
{
$staffreplies_sql = '';
}
/* Delete any attachments to this post */
if ( strlen($attachments) )
if ( strlen($reply['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
/* List of attachments */
$att=explode(',',substr($attachments, 0, -1));
$att=explode(',',substr($reply['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
@ -178,27 +219,47 @@ if (isset($_GET['delete_post']) && $can_delete && hesk_token_check())
}
else
{
$closed_sql = '';
/* Reply deleted. Need to update status and last replier? */
$res = hesk_dbQuery("SELECT `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
if (hesk_dbNumRows($res))
{
$replier_id = hesk_dbResult($res,0,0);
$replier_id = hesk_dbResult($res,0,1);
$last_replier = $replier_id ? 1 : 0;
/* Change status? */
$status_sql = '';
if ($last_reply_id == $n)
{
//TODO Update this to MFH-compatible statuses
$status = $ticket['locked'] ? 3 : ($last_replier ? 2 : 1);
$status_sql = " , `status`='".intval($status)."' ";
// Update closedat and closedby columns as required
if ($status == 3)
{
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='{$last_replier}', `replierid`='".intval($replier_id)."' $status_sql WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='{$last_replier}', `replierid`='".intval($replier_id)."', `replies`=`replies`-1 $status_sql $closed_sql $staffreplies_sql WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
else
{
$status = $ticket['locked'] ? 3 : 0;
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='0', `status`='$status' WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
// Update status, closedat and closedby columns as required
if ($ticket['locked'])
{
$status = 3;
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
else
{
$status = 0;
$closed_sql = " , `closedat`=NULL, `closedby`=NULL ";
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='0', `status`='$status', `replies`=0 $staffreplies_sql WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
hesk_process_messages($hesklang['repl'],$_SERVER['PHP_SELF'],'SUCCESS');
@ -216,15 +277,47 @@ if (isset($_GET['delnote']) && hesk_token_check())
$n = intval( hesk_GET('delnote') );
if ($n)
{
if ($can_del_notes)
{
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."' LIMIT 1");
}
else
// Get note info
$res = hesk_dbQuery("SELECT `who`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`={$n}");
if ( hesk_dbNumRows($res) )
{
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."' AND `who`='".intval($_SESSION['id'])."' LIMIT 1");
$note = hesk_dbFetchAssoc($res);
// Permission to delete note?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// Delete note
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."' LIMIT 1");
// Delete attachments
if ( strlen($note['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
$attachments = array();
$att=explode(',',substr($note['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
$attachments[] = intval($att_id);
}
if ( count($attachments) )
{
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
while ($file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
}
}
}
}
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
@ -232,14 +325,67 @@ if (isset($_GET['delnote']) && hesk_token_check())
/* Add a note action */
if (isset($_POST['notemsg']) && hesk_token_check('POST'))
{
// Error buffer
$hesk_error_buffer = array();
// Get message
$msg = hesk_input( hesk_POST('notemsg') );
if ($msg)
// Get attachments
if ($hesk_settings['attachments']['use'])
{
require(HESK_PATH . 'inc/posting_functions.inc.php');
require(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att))
{
$attachments[$i] = $att;
}
}
}
$myattachments='';
// We need message and/or attachments to accept note
if ( count($attachments) || strlen($msg) || count($hesk_error_buffer) )
{
/* Add note to database */
$msg = nl2br(hesk_makeURL($msg));
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."')");
// Any errors?
if ( count($hesk_error_buffer) != 0 )
{
$_SESSION['note_message'] = hesk_POST('notemsg');
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'])
{
hesk_removeAttachments($attachments);
}
$tmp = '';
foreach ($hesk_error_buffer as $error)
{
$tmp .= "<li>$error</li>\n";
}
$hesk_error_buffer = $tmp;
$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
hesk_process_messages($hesk_error_buffer,'admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.rand(10000,99999));
}
// Process attachments
if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`,`type`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."', '1')");
$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
}
}
// Add note to database
$msg = nl2br(hesk_makeURL($msg));
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."','".hesk_dbEscape($myattachments)."')");
/* Notify assigned staff that a note has been added if needed */
$users = hesk_dbQuery("SELECT `email`, `notify_note` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE (`id`='".intval($ticket['owner'])."' OR (`isadmin` = '1' AND `notify_note_unassigned` = '1')) AND `id` <> '".intval($_SESSION['id'])."'");
@ -260,6 +406,8 @@ if (isset($_POST['notemsg']) && hesk_token_check('POST'))
'message' => stripslashes($msg),
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'attachments' => $myattachments,
'id' => $ticket['id'],
);
// 2. Add custom fields to the array
@ -289,7 +437,7 @@ if (isset($_POST['notemsg']) && hesk_token_check('POST'))
}
/* Update time worked */
if ( ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST'))
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST'))
{
$h = intval( hesk_POST('h') );
$m = intval( hesk_POST('m') );
@ -367,7 +515,13 @@ if (isset($_GET['delatt']) && hesk_token_check())
$reply = 0;
}
/* Get attachment info */
$note = intval( hesk_GET('note', 0) );
if ($note < 1)
{
$note = 0;
}
/* Get attachment info */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
@ -394,6 +548,10 @@ if (isset($_GET['delatt']) && hesk_token_check())
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`='".intval($reply)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
elseif ($note)
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`={$note} LIMIT 1");
}
else
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",',''), `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
@ -417,7 +575,7 @@ while ($row=hesk_dbFetchAssoc($result))
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `active` = '1' ORDER BY `id` ASC");
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `active` = '1' ORDER BY `name` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
@ -442,9 +600,15 @@ while ($row=hesk_dbFetchAssoc($result))
}
/* Get replies */
$reply = '';
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
$replies = hesk_dbNumRows($result);
if ($ticket['replies'])
{
$reply = '';
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
}
else
{
$reply = false;
}
// Demo mode
if ( defined('HESK_DEMO') )
@ -475,7 +639,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['replies']; ?></strong><br/>
<?php echo $replies; ?>
<?php echo $ticket['replies']; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['owner']; ?></strong><br/>
@ -496,6 +660,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<strong><?php echo $hesklang['last_replier']; ?></strong><br/>
<?php echo $ticket['repliername']; ?>
</li>
<?php
if ($hesk_settings['time_worked']) {
?>
<li class="list-group-item">
<strong><?php echo $hesklang['ts']; ?></strong><br/>
<?php
@ -543,6 +710,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
}
?>
</li>
<?php } // End if time_worked ?>
<li class="list-group-item">
<strong><?php echo $hesklang['parent']; ?></strong>
<p><?php
@ -816,9 +984,48 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row">
<div class="col-md-12 alert-warning">
<?php if ($can_del_notes || $note['who'] == $_SESSION['id']) { ?><p><a href="admin_ticket.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>&amp;delnote=<?php echo $note['id']; ?>&amp;token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['delnote']).'?'; ?>');"><i class="fa fa-times"></i> Delete Note</a></p><?php }?>
<?php if ($can_del_notes || $note['who'] == $_SESSION['id']) { ?><p> <a href="edit_note.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>&amp;note=<?php echo $note['id']; ?>&amp;token=<?php hesk_token_echo(); ?>"><img
src="../img/edit.png" alt="<?php echo $hesklang['ednote']; ?>" title="<?php echo $hesklang['ednote']; ?>" width="16" height="16" class="optionWhiteOFF" onmouseover="this.className='optionWhiteON'" onmouseout="this.className='optionWhiteOFF'" /></a>
<a href="admin_ticket.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>&amp;delnote=<?php echo $note['id']; ?>&amp;token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['delnote']).'?'; ?>');"><img
src="../img/delete.png" alt="<?php echo $hesklang['delnote']; ?>" title="<?php echo $hesklang['delnote']; ?>" width="16" height="16" class="optionWhiteOFF" onmouseover="this.className='optionWhiteON'" onmouseout="this.className='optionWhiteOFF'" /></a></p><?php }?>
<p><i><?php echo $hesklang['noteby']; ?> <b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b></i> - <?php echo hesk_date($note['dt']); ?></p>
<p><?php echo $note['message']; ?></p>
<?php
// Message
echo $note['message'];
// Attachments
if ( $hesk_settings['attachments']['use'] && strlen($note['attachments']) )
{
echo strlen($note['message']) ? '<br /><br />' : '';
$att = explode(',', substr($note['attachments'], 0, -1) );
$num = count($att);
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
// Can edit and delete note (attachments)?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// If this is the last attachment and no message, show "delete ticket" link
if ($num == 1 && strlen($note['message']) == 0)
{
echo '<a href="admin_ticket.php?delnote='.$note['id'].'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><img src="../img/delete.png" width="16" height="16" alt="'.$hesklang['dela'].'" title="'.$hesklang['dela'].'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a> ';
}
// Show "delete attachment" link
else
{
echo '<a href="admin_ticket.php?delatt='.$att_id.'&amp;note='.$note['id'].'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><img src="../img/delete.png" width="16" height="16" alt="'.$hesklang['dela'].'" title="'.$hesklang['dela'].'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a> ';
}
}
echo '
<a href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'"><img src="../img/clip.png" width="16" height="16" alt="'.$hesklang['dnl'].' '.$att_name.'" title="'.$hesklang['dnl'].' '.$att_name.'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a>
<a href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'">'.$att_name.'</a><br />
';
}
}
?>
</div>
</div>
<?php
@ -836,9 +1043,21 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
}
?>
<div id="notesform" style="display:none">
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;">
<textarea class="form-control" name="notemsg" rows="6" cols="60"></textarea><br />
<div id="notesform" style="display:<?php echo isset($_SESSION['note_message']) ? 'block' : 'none'; ?>">
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;" enctype="multipart/form-data">
<textarea class="form-control" name="notemsg" rows="6" cols="60"><?php echo isset($_SESSION['note_message']) ? stripslashes(hesk_input($_SESSION['note_message'])) : ''; ?></textarea><br />
<?php
// attachments
if ($hesk_settings['attachments']['use'])
{
echo '<br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo '<br />';
}
?>
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['s']; ?>" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<i><?php echo $hesklang['nhid']; ?></i>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
@ -876,8 +1095,61 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
<div class="ticketEmail"><?php echo $hesklang['ip']; ?>: <?php echo $ticket['ip']; ?></div>
<div class="ticketEmail">
<?php
if ($can_ban_emails)
{
if ( $email_id = hesk_isBannedEmail($ticket['email']) )
{
if ($can_unban_emails)
{
echo '<a href="banned_emails.php?a=unban&amp;track='.$trackingID.'&amp;id='.intval($email_id).'&amp;token='.hesk_token_echo(0).'"><img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['eisban'].' '.$hesklang['click_unban'].'" title="'.$hesklang['eisban'].' '.$hesklang['click_unban'].'" /></a> ';
}
else
{
echo '<img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['eisban'].'" title="'.$hesklang['eisban'].'" /> ';
}
}
else
{
echo '<a href="banned_emails.php?a=ban&amp;track='.$trackingID.'&amp;email='.urlencode($ticket['email']).'&amp;token='.hesk_token_echo(0).'"><img src="../img/ban.png" width="16" height="16" alt="'.$hesklang['savebanemail'].'" title="'.$hesklang['savebanemail'].'" /></a> ';
}
}
?><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a>
</div>
<div class="ticketEmail"><?php echo $hesklang['ip']; ?>:
<?php
// Format IP for lookup
if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown'])
{
echo $hesklang['unknown'];
}
else
{
if ($can_ban_ips)
{
if ( $ip_id = hesk_isBannedIP($ticket['ip']) )
{
if ($can_unban_ips)
{
echo '<a href="banned_ips.php?a=unban&amp;track='.$trackingID.'&amp;id='.intval($ip_id).'&amp;token='.hesk_token_echo(0).'"><img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['ipisban'].' '.$hesklang['click_unban'].'" title="'.$hesklang['ipisban'].' '.$hesklang['click_unban'].'" /></a> ';
}
else
{
echo '<img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['ipisban'].'" title="'.$hesklang['ipisban'].'" /> ';
}
}
else
{
echo '<a href="banned_ips.php?a=ban&amp;track='.$trackingID.'&amp;ip='.urlencode($ticket['ip']).'&amp;token='.hesk_token_echo(0).'"><img src="../img/ban.png" width="16" height="16" alt="'.$hesklang['savebanip'].'" title="'.$hesklang['savebanip'].'" /></a> ';
}
}
echo '<a href="../ip_whois.php?ip=' . urlencode($ticket['ip']) . '">' . $ticket['ip'] . '</a>';
}
?>
</div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
@ -943,6 +1215,37 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
}
/* Attachments */
hesk_listAttachments($ticket['attachments'], $i);
// Show suggested KB articles
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && strlen($ticket['articles']) )
{
$suggested = array();
$suggested_list = '';
// Get article info from the database
$articles = hesk_dbQuery("SELECT `id`,`subject` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `id` IN (".preg_replace('/[^0-9\,]/', '', $ticket['articles']).")");
while ($article=hesk_dbFetchAssoc($articles))
{
$suggested[$article['id']] = '<a href="../knowledgebase.php?article='.$article['id'].'">'.$article['subject'].'</a><br />';
}
// Loop through the IDs to preserve the order they were suggested in
$articles = explode(',', $ticket['articles']);
foreach ($articles as $article)
{
if ( isset($suggested[$article]) )
{
$suggested_list .= $suggested[$article];
}
}
// Finally print suggested articles
if ( strlen($suggested_list) )
{
$suggested_list = '<hr /><i>'.$hesklang['taws'].'</i><br />' . $suggested_list . '&nbsp;';
echo $_SESSION['show_suggested'] ? $suggested_list : '<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay(\'suggested_articles\')">'.$hesklang['sska'].'</a><span id="suggested_articles" style="display:none">'.$suggested_list.'</span>';
}
}
?>
</div>
</div>
@ -978,6 +1281,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
hesk_cleanSessionVars('time_worked');
hesk_cleanSessionVars('note_message');
require_once(HESK_PATH . 'inc/footer.inc.php');
@ -1009,7 +1313,7 @@ function hesk_listAttachments($attachments='', $reply=0, $white=1)
/* Can edit and delete tickets? */
if ($can_edit && $can_delete)
{
echo '<a href="admin_ticket.php?delatt='.$att_id.'&amp;reply='.$reply.'&amp;track='.$trackingID.'&amp;'.$tmp.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><i class="fa fa-times"></i></a> ';
echo '<a href="admin_ticket.php?delatt='.$att_id.'&amp;reply='.$reply.'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><i class="fa fa-times"></i></a> ';
}
echo '
@ -1234,6 +1538,11 @@ function hesk_printTicketReplies() {
$i = $hesk_settings['new_top'] ? 0 : 1;
if ($reply === false)
{
return $i;
}
while ($reply = hesk_dbFetchAssoc($result))
{
$color = 'class="ticketMessageContainer"';
@ -1310,20 +1619,26 @@ function hesk_printReplyForm() {
hesk_show_notice($hesklang['tislock']);
}
?>
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php echo $hesklang['ts']; ?>:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10" value="<?php echo ( isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00'); ?>" />
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb" value="<?php echo $hesklang['start']; ?>" />
<input type="button" class="btn btn-danger" onclick="r()" value="<?php echo $hesklang['reset']; ?>" />
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php echo $hesklang['ts']; ?>:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10"
value="<?php echo(isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00'); ?>"/>
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb"
value="<?php echo $hesklang['start']; ?>"/>
<input type="button" class="btn btn-danger" onclick="r()"
value="<?php echo $hesklang['reset']; ?>"/>
</div>
</div>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options))
{
@ -1345,7 +1660,26 @@ function hesk_printReplyForm() {
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<span id="HeskMsg"><textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php echo $hesklang['message']; ?>" cols="72"><?php if (isset($_SESSION['ticket_message'])) {echo stripslashes(hesk_input($_SESSION['ticket_message']));} ?></textarea></span>
<span id="HeskMsg"><textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php echo $hesklang['message']; ?>" cols="72">
<?php
// Do we have any message stored in session?
if ( isset($_SESSION['ticket_message']) )
{
echo stripslashes( hesk_input( $_SESSION['ticket_message'] ) );
}
// Perhaps a message stored in reply drafts?
else
{
$res = hesk_dbQuery("SELECT `message` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `owner`=".intval($_SESSION['id'])." AND `ticket`=".intval($ticket['id'])." LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
echo hesk_dbResult($res);
}
}
?>
</textarea></span>
</div>
</div>
<?php
@ -1389,10 +1723,6 @@ function hesk_printReplyForm() {
$staffClosedOptionStatus = array();
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
if ($ticket['status'] != $staffClosedOptionStatus['ID'])
{
echo '<label><input type="checkbox" name="close" value="1" /> '.$hesklang['close_this_ticket'].'</label><br />';
}
?>
<div class="form-inline"><label><input type="checkbox" name="set_priority" value="1" /> <?php echo $hesklang['change_priority']; ?> </label>
<select class="form-control" name="priority">
@ -1400,13 +1730,15 @@ function hesk_printReplyForm() {
</select></div><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php echo $hesklang['attach_sign']; ?></label>
(<a href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)<br />
<label><input type="checkbox" name="no_notify" value="1" <?php if (empty($ticket['email'])) { echo 'checked="checked" disabled'; } ?>> <?php echo $hesklang['dsen']; ?></label><br/><br/>
<label><input type="checkbox" name="no_notify" value="1" <?php echo ($_SESSION['notify_customer_reply'] || empty($ticket['email'])) ? '' : 'checked="checked" '; ?> <?php if (empty($ticket['email'])) { echo 'disabled'; } ?>> <?php echo $hesklang['dsen']; ?></label><br/><br/>
<?php if (empty($ticket['email'])) {
echo '<input type="hidden" name="no_notify" value="1">';
} ?>
<input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['submit_reply']; ?>" />
<!-- TODO Use bootstrap button dropdown to replace submit button with submit dropdown to change status, rather than having eight different buttons, only if ticket is not locked! -->
<input class="btn btn-default" type="submit" name="save_reply" value="<?php echo $hesklang['save_reply']; ?>"
</div>
</div>

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