@ -5,8 +5,10 @@ define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'modsForHesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/status_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
@ -18,11 +20,14 @@ hesk_checkPermission('can_man_ticket_statuses');
define('WYSIWYG',1);
// Are we performing an action?
if (isset($_POST['action'])) {
if ($_POST['action'] == 'save') {
save();
}
if (isset($_REQUEST['a'])) {
if ($_POST['a'] == 'create') { createStatus(); }
elseif ($_POST['a'] == 'update') { updateStatus(); }
elseif ($_GET['a'] == 'delete') { deleteStatus(); }
elseif ($_GET['a'] == 'sort') { moveStatus(); }
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
@ -77,361 +82,634 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
< h6 style = "font-weight: bold" > <?php echo $hesklang [ 'basicProperties' ]; ?> </ h6 >
< div class = "footerWithBorder blankSpace" > < / div >
<?php
//-- We need to get all of the statuses and dump the information to the page.
$statusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`';
$closedStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 1' ;
$openStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 0';
$statusesRS = hesk_dbQuery($statusesSql );
$numOfStatusesRS = hesk_dbQuery('SELECT 1 FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
$numberOfStatuses = hesk_dbNumRows($numOfStatusesRS);
$statuses = mfh_getAllStatuses( );
?>
< form class = "form-horizontal" method = "post" action = "manage_statuses.php" role = "form" >
< div class = "table-responsive" >
< div class = "panel panel-default" >
< div class = "panel-heading" >
< h4 >
<?php echo $hesklang [ 'statuses' ]; ?>
< span class = "nu-floatRight" style = "margin-top: -7px" >
< button class = "btn btn-success" data-toggle = "modal" data-target = "#modal-status-new" >
< i class = "fa fa-plus-circle" > < / i >
<?php
echo $hesklang['new_status'];
?>
< / button >
< / span >
< / h4 >
< / div >
< table class = "table table-hover" >
< thead >
< tr >
< th > <?php echo $hesklang [ 'name' ]; ?> </ th >
< th > <?php echo $hesklang [ 'language_key' ]; ?> < i class = "fa fa-question-circle settingsquestionmark" data-toggle = "popover" title = " <?php echo $hesklang [ 'language_key' ]; ?> " data-content = " <?php echo $hesklang [ 'language_key_description' ]; ?> " ></ i ></ th >
< th > <?php echo $hesklang [ 'textColor' ]; ?> < i class = "fa fa-question-circle settingsquestionmark" data-toggle = "popover" title = " <?php echo $hesklang [ 'textColor' ]; ?> " data-content = " <?php echo $hesklang [ 'textColorDescr' ]; ?> " ></ i ></ th >
< th > <?php echo $hesklang [ 'closable_question' ]; ?> < i class = "fa fa-question-circle settingsquestionmark" data-toggle = "htmlpopover" data-placement = "bottom" title = " <?php echo $hesklang [ 'closable_question' ]; ?> " data-content = " <?php echo $hesklang [ 'closable_description' ]; ?> " ></ i ></ th >
< th > <?php echo $hesklang [ 'closedQuestionMark' ]; ?> < i class = "fa fa-question-circle settingsquestionmark" data-toggle = "popover" data-placement = "top" title = " <?php echo $hesklang [ 'closedQuestionMark' ]; ?> " data-content = " <?php echo $hesklang [ 'closedQuestionMarkDescr' ]; ?> " ></ i ></ th >
< th > <?php echo $hesklang [ 'delete' ]; ?> </ th >
< th > <?php echo $hesklang [ 'name' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closable_question' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closedQuestionMark' ]; ?> </ th >
< th > <?php echo $hesklang [ 'actions' ]; ?> </ th >
< / tr >
< / thead >
< tbody >
<?php
//Print each status
while ($row = $statusesRS->fetch_assoc())
{
$checkedEcho = ($row['IsClosed'] == 1) ? 'checked="checked"' : '';
$isDisabled = false;
if ($row['IsNewTicketStatus'] || $row['IsClosedByClient'] || $row['IsCustomerReplyStatus'] ||
$row['IsStaffClosedOption'] || $row['IsStaffReopenedStatus'] || $row['IsDefaultStaffReplyStatus'] ||
$row['LockedTicketStatus'] || $row['IsAutocloseOption'])
{
$isDisabled = true;
}
$yesSelected = $customersOnlySelected = $staffOnlySelected = $noSelected = '';
if ($row['Closable'] == 'yes') { $yesSelected = 'selected'; }
elseif ($row['Closable'] == 'conly') { $customersOnlySelected = 'selected'; }
elseif ($row['Closable'] == 'sonly') { $staffOnlySelected = 'selected'; }
else { $noSelected = 'selected'; }
echo '< tr id = "s'.$row['ID'].'_row" > ';
echo '< td > '.$hesklang[$row['Key']].'< / td > '; //Name
echo '< td > < input type = "text" class = "form-control" name = "s'.$row['ID'].'_key" value = "'.$row['Key'].'" placeholder = "'.htmlspecialchars($hesklang['language_key']).'" > < / td > '; // Language File Key
echo '< td > < input type = "text" class = "form-control" name = "s'.$row['ID'].'_textColor" value = "'.$row['TextColor'].'" placeholder = "'.htmlspecialchars($hesklang['textColor']).'" > < / td > '; // Text Color
echo '< td >
< select class = "form-control" name = "s'.$row['ID'].'_closable" >
< option value = "yes" ' . $ yesSelected . ' > '.$hesklang['yes_title_case'].'< / option >
< option value = "conly" ' . $ customersOnlySelected . ' > '.$hesklang['customers_only'].'< / option >
< option value = "sonly" ' . $ staffOnlySelected . ' > '.$hesklang['staff_only'].'< / option >
< option value = "no" ' . $ noSelected . ' > '.$hesklang['no_title_case'].'< / option >
< / select >
< / td > ';
echo '< td > < input type = "checkbox" name = "s'.$row['ID'].'_isClosed" value = "1" ' . $ checkedEcho . ' > < / td > '; // Resolved Status?
echo '< td > ';
if ($isDisabled)
{
echo '< i class = "fa fa-ban" style = "color: red; font-size: 1.2em; font-weight: bold" data-toggle = "popover" data-placement = "left" title = "'.$hesklang['whyCantIDeleteThisStatus'].'" data-content = "'.$hesklang['whyCantIDeleteThisStatusReason'].'" > < / i > ';
} else
{
echo '< input type = "checkbox" onclick = "toggleRow(\'s'.$row['ID'].'_row\')" name = "s'.$row['ID'].'_delete" value = "1" > ';
}
echo '< / td > '; //Delete status?
echo '< / tr > ';
}
//Print out an additional blank space for adding a status
echo '< tr class = "info" > ';
echo '< td > < b > '.$hesklang['addNew'].'< / b > < / td > ';
echo '< td > < input type = "text" class = "form-control" name = "sN_key" value = "" placeholder = "'.htmlspecialchars($hesklang['language_key']).'" > < / td > '; // Language File Key
echo '< td > < input type = "text" class = "form-control" name = "sN_textColor" value = "" placeholder = "'.htmlspecialchars($hesklang['textColor']).'" > < / td > '; // Text Color
echo '< td >
< select class = "form-control" name = "sN_closable" >
< option value = "yes" > '.$hesklang['yes_title_case'].'< / option >
< option value = "conly" > '.$hesklang['customers_only'].'< / option >
< option value = "sonly" > '.$hesklang['staff_only'].'< / option >
< option value = "no" > '.$hesklang['no_title_case'].'< / option >
< / select >
< / td > ';
echo '< td > < input type = "checkbox" name = "sN_isClosed" value = "1" > < / td > '; // Resolved Status?
echo '< td > < / td > '; //Empty placeholder where the delete row is.
echo '< / tr > ';
$j = 1;
foreach ($statuses as $key => $row):
?>
< tr id = "s <?php echo $row [ 'ID' ]; ?> _row" >
< td style = "color: <?php echo $row [ 'TextColor' ]; ?> ; font-weight: bold" >
<?php echo $row [ 'text' ]; ?>
< / td >
< td >
<?php
if ($row['Closable'] == 'yes') {
echo $hesklang['yes_title_case'];
} elseif ($row['Closable'] == 'conly') {
echo $hesklang['customers_only'];
} elseif ($row['Closable'] == 'sonly') {
echo $hesklang['staff_only'];
} elseif ($row['Closable'] == 'no') {
echo $hesklang['no_title_case'];
}
?>
< / td >
< td >
<?php
if ($row['IsClosed']) {
echo '< i class = "fa fa-check-circle icon-link" style = "color: green;" > < / i > ';
}
?>
< / td >
< td >
< span data-toggle = "modal" data-target = "#modal-status- <?php echo $row [ 'ID' ]; ?> " style = "cursor: pointer;" >
< i class = "fa fa-pencil icon-link" style = "color: orange"
data-toggle="tooltip" title="<?php echo $hesklang [ 'edit' ]; ?> "></ i >
< / span >
<?php echoArrows ( $j , $numberOfStatuses , $row [ 'ID' ]); ?>
< span data-toggle = "modal" data-target = "#modal-status-delete- <?php echo $row [ 'ID' ]; ?> " style = "cursor: pointer;" >
< i class = "fa fa-times icon-link" style = "color: red"
data-toggle="tooltip" title="<?php echo $hesklang [ 'delete' ]; ?> "></ i >
< / span >
< / td >
< / tr >
<?php
$j++;
endforeach; ?>
< / tbody >
< / table >
< / div >
< h6 style = "font-weight: bold" > <?php echo $hesklang [ 'defaultStatusForAction' ]; ?> </ h6 >
< div class = "footerWithBorder blankSpace" > < / div >
< div class = "form-group" >
< label for = "newTicket" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isNewTicketMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "newTicket" class = "form-control" id = "newTicket" >
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< div class = "panel panel-default" >
< div class = "panel-heading" >
< h4 > <?php echo $hesklang [ 'defaultStatusForAction' ]; ?> </ h4 >
< / div >
< / div >
< div class = "form-group" >
< label for = "closedByClient" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isClosedByClientMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "closedByClient" class = "form-control" id = "closedByClient" >
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< div class = "panel-body" >
< div class = "form-group" >
< label for = "newTicket" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isNewTicketMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "newTicket" class = "form-control" id = "newTicket" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "closedByClient" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isClosedByClientMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "closedByClient" class = "form-control" id = "closedByClient" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "replyFromClient" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isRepliedByClientMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "replyFromClient" class = "form-control" id = "replyFromClient" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "staffClosedOption" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isStaffClosedOptionMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "staffClosedOption" class = "form-control" id = "staffClosedOption" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "staffReopenedStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isStaffReopenedStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "staffReopenedStatus" class = "form-control" id = "staffReopenedStatus" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "defaultStaffReplyStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isDefaultStaffReplyStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "defaultStaffReplyStatus" class = "form-control" id = "defaultStaffReplyStatus" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "lockedTicketStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'lockedTicketStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "lockedTicketStatus" class = "form-control" id = "lockedTicketStatus" >
<?php
foreach ($statuses as $key => $row)
{
$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "autocloseTicketOption" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'autoclose_ticket_status' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "autocloseTicketOption" class = "form-control" id = "autocloseTicketOption" >
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.mfh_getDisplayTextForStatusId($row['ID']).'< / option > ';
}
?>
< / select >
< / div >
< / div >
< / div >
< / div >
< div class = "form-group" >
< label for = "replyFromClient" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isRepliedByClientMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "replyFromClient" class = "form-control" id = "replyFromClient" >
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< / div >
< div class = "col-sm-6 col-sm-offset-6" >
< input type = "hidden" name = "action" value = "save" >
< input type = "submit" class = "btn btn-default" value = " <?php echo $hesklang [ 'save_changes' ]; ?> " >
< / div >
< div class = "form-group" >
< label for = "staffClosedOption" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isStaffClosedOptionMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "staffClosedOption" class = "form-control" id = "staffClosedOption" >
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< / form >
< / div >
< / div >
< / div >
< / div >
<?php
foreach ($statuses as $status) {
buildEditModal($status['ID']);
buildConfirmDeleteModal($status['ID']);
}
buildCreateModal();
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function buildConfirmDeleteModal($statusId) {
global $hesklang;
?>
< div class = "modal fade" id = "modal-status-delete- <?php echo $statusId ; ?> " tabindex = "-1" role = "dialog" aria-labelledby = "myLargeModalLabel" aria-hidden = "true" >
< div class = "modal-dialog modal-lg" >
< div class = "modal-content" >
< div class = "modal-header" >
< button type = "button" class = "close" data-dismiss = "modal" aria-label = "Close" > < span aria-hidden = "true" > × < / span > < / button >
< h4 class = "modal-title" > <?php echo $hesklang [ 'confirm_delete_status_question' ]; ?> </ h4 >
< / div >
< div class = "modal-body" >
< div class = "row" >
< div class = "col-md-12" >
< p > <?php echo $hesklang [ 'confirm_delete_status' ]; ?> </ p >
< / div >
< / div >
< div class = "form-group" >
< label for = "staffReopenedStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isStaffReopenedStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "staffReopenedStatus" class = "form-control" id = "staffReopenedStatus" >
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< / div >
< / div >
< div class = "modal-footer" >
< input type = "hidden" name = "a" value = "create" >
< div class = "btn-group" >
< a href = "manage_statuses.php?a=delete&id= <?php echo $statusId ; ?> " class = "btn btn-danger" >
<?php echo $hesklang [ 'delete' ]; ?>
< / a >
< button type = "button" class = "btn btn-default" data-dismiss = "modal" > <?php echo $hesklang [ 'cancel' ]; ?> </ button >
< / div >
< div class = "form-group" >
< label for = "defaultStaffReplyStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'isDefaultStaffReplyStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "defaultStaffReplyStatus" class = "form-control" id = "defaultStaffReplyStatus" >
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< / div >
< / div >
< / div >
< / div >
<?php
}
function echoArrows($index, $numberOfStatuses, $statusId) {
global $hesklang, $modsForHesk_settings;
if ($modsForHesk_settings['statuses_order_column'] == 'name') {
return;
}
if ($index !== 1) {
// Display move up
echo '< a href = "manage_statuses.php?a=sort&move=-15&id='.$statusId.'" >
< i class = "fa fa-arrow-up icon-link" style = "color: green" data-toggle = "tooltip"
title="'.htmlspecialchars($hesklang['move_up']).'">< / i > < / a > ';
} else {
echo '< img src = "../img/blank.gif" width = "16" height = "16" alt = "" style = "padding:3px;border:none;" > ';
}
if ($index !== $numberOfStatuses) {
// Display move down
echo '< a href = "manage_statuses.php?a=sort&move=15&id='.$statusId.'" >
< i class = "fa fa-arrow-down icon-link" style = "color: green" data-toggle = "tooltip"
title="'.htmlspecialchars($hesklang['move_dn']).'">< / i > < / a > ';
} else {
echo '< img src = "../img/blank.gif" width = "16" height = "16" alt = "" style = "padding:3px;border:none;" > ';
}
}
function buildCreateModal() {
global $hesklang, $hesk_settings;
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
< div class = "modal fade" id = "modal-status-new" tabindex = "-1" role = "dialog" aria-labelledby = "myLargeModalLabel" aria-hidden = "true" >
< div class = "modal-dialog modal-lg" >
< div class = "modal-content" >
< form action = "manage_statuses.php" role = "form" method = "post" class = "form-horizontal" >
< div class = "modal-header" >
< button type = "button" class = "close" data-dismiss = "modal" aria-label = "Close" > < span aria-hidden = "true" > × < / span > < / button >
< h4 class = "modal-title" > <?php echo $hesklang [ 'create_new_status_title' ]; ?> </ h4 >
< / div >
< div class = "modal-body" >
< div class = "row" >
< div class = "col-md-6" >
< h4 > <?php echo $hesklang [ 'status_name_title' ]; ?> </ h4 >
< div class = "footerWithBorder blankSpace" > < / div >
<?php foreach ( $languages as $language => $languageCode ) : ?>
< div class = "form-group" >
< label class = "col-sm-3 control-label" for = "name[ <?php echo $language ; ?> ]" >
<?php echo $language ; ?>
< / label >
< div class = "col-sm-9" >
< input type = "text" placeholder = " <?php echo htmlspecialchars ( $language ); ?> "
class="form-control" name="name[<?php echo $language ; ?> ]">
< / div >
< / div >
<?php endforeach ; ?>
< / div >
< div class = "col-md-6" >
< h4 > <?php echo $hesklang [ 'properties' ]; ?> </ h4 >
< div class = "footerWithBorder blankSpace" > < / div >
< div class = "form-group" >
< label for = "text-color" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'textColor' ]; ?> </ label >
< div class = "col-sm-8" >
< input type = "text" name = "text-color" class = "form-control"
placeholder="<?php echo htmlspecialchars ( $hesklang [ 'textColor' ]); ?> ">
< / div >
< / div >
< div class = "form-group" >
< label for = "closable" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'closable' ]; ?> </ label >
< div class = "col-sm-8" >
< select name = "closable" class = "form-control" >
< option value = "yes" > <?php echo $hesklang [ 'yes_title_case' ]; ?> </ option >
< option value = "conly" > <?php echo $hesklang [ 'customers_only' ]; ?> </ option >
< option value = "sonly" > <?php echo $hesklang [ 'staff_only' ]; ?> </ option >
< option value = "no" > <?php echo $hesklang [ 'no_title_case' ]; ?> </ option >
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "closed" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'closed_title' ]; ?> </ label >
< div class = "col-sm-8" >
< select name = "closed" class = "form-control" >
< option value = "1" > <?php echo $hesklang [ 'yes_title_case' ]; ?> </ option >
< option value = "0" > <?php echo $hesklang [ 'no_title_case' ]; ?> </ option >
< / select >
< / div >
< / div >
< / div >
< / div >
< / div >
< div class = "form-group" >
< label for = "lockedTicketStatus" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'lockedTicketStatusMsg' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "lockedTicketStatus" class = "form-control" id = "lockedTicketStatus" >
<?php
$statusesRS = hesk_dbQuery($statusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
?>
< / select >
< div class = "modal-footer" >
< input type = "hidden" name = "a" value = "create" >
< div class = "btn-group" >
< input type = "submit" class = "btn btn-success" value = " <?php echo $hesklang [ 'save_changes' ]; ?> " >
< button type = "button" class = "btn btn-default" data-dismiss = "modal" > <?php echo $hesklang [ 'close_modal_without_saving' ]; ?> </ button >
< / div >
< / div >
< div class = "form-group" >
< label for = "autocloseTicketOption" class = "col-sm-6 col-xs-12 control-label" > <?php echo $hesklang [ 'autoclose_ticket_status' ]; ?> </ label >
< div class = "col-sm-6 col-xs-12" >
< select name = "autocloseTicketOption" class = "form-control" id = "autocloseTicketOption" >
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
echo '< option value = "'.$row['ID'].'" ' . $ selectedEcho . ' > '.$hesklang[$row['Key']].'< / option > ';
}
< / form >
< / div >
< / div >
< / div >
<?php
}
function buildEditModal($statusId) {
global $hesklang, $hesk_settings;
// Get status information for this status
$getStatusRs = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
$status = hesk_dbFetchAssoc($getStatusRs);
$textRs = hesk_dbQuery("SELECT `language`, `text` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref`
WHERE `status_id` = ".intval($statusId));
$textArray = array();
while ($row = hesk_dbFetchAssoc($textRs)) {
$textArray[$row['language']] = $row['text'];
}
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
< div class = "modal fade" id = "modal-status- <?php echo $statusId ; ?> " tabindex = "-1" role = "dialog" aria-labelledby = "myLargeModalLabel" aria-hidden = "true" >
< div class = "modal-dialog modal-lg" >
< div class = "modal-content" >
< form action = "manage_statuses.php" role = "form" method = "post" class = "form-horizontal" >
< div class = "modal-header" >
< button type = "button" class = "close" data-dismiss = "modal" aria-label = "Close" > < span aria-hidden = "true" > × < / span > < / button >
< h4 class = "modal-title" > <?php echo sprintf ( $hesklang [ 'editing_status_x' ], $status [ 'TextColor' ], mfh_getDisplayTextForStatusId ( $statusId )); ?> </ h4 >
< / div >
< div class = "modal-body" >
< div class = "row" >
< div class = "col-md-6" >
< h4 > <?php echo $hesklang [ 'status_name_title' ]; ?> </ h4 >
< div class = "footerWithBorder blankSpace" > < / div >
<?php foreach ( $languages as $language => $languageCode ) :
$warning = '';
if (isset($textArray[$language])) {
$text = $textArray[$language];
} else {
hesk_setLanguage($language);
$text = $hesklang[$status['Key']];
hesk_resetLanguage();
$warning = 'has-warning';
}
?>
< / select >
< div class = "form-group <?php echo $warning ; ?> " >
< label class = "col-sm-3 control-label" for = "name[ <?php echo $language ; ?> ]" >
<?php
if ($warning != '') {
echoWarningForStatus();
}
echo $language;
?>
< / label >
< div class = "col-sm-9" >
< input type = "text" placeholder = " <?php echo htmlspecialchars ( $language ); ?> "
class="form-control" name="name[<?php echo $language ; ?> ]"
value="<?php echo htmlspecialchars ( $text ); ?> ">
< / div >
< / div >
<?php endforeach ; ?>
< / div >
< div class = "col-md-6" >
< h4 > <?php echo $hesklang [ 'properties' ]; ?> </ h4 >
< div class = "footerWithBorder blankSpace" > < / div >
< div class = "form-group" >
< label for = "text-color" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'textColor' ]; ?> </ label >
< div class = "col-sm-8" >
< input type = "text" name = "text-color" class = "form-control"
value="<?php echo $status [ 'TextColor' ]; ?> "
placeholder="<?php echo htmlspecialchars ( $hesklang [ 'textColor' ]); ?> ">
< / div >
< / div >
< div class = "form-group" >
< label for = "closable" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'closable' ]; ?> </ label >
< div class = "col-sm-8" >
<?php
$yesSelected = $status['Closable'] == 'yes' ? 'selected' : '';
$customersOnlySelected = $status['Closable'] == 'conly' ? 'selected' : '';
$staffOnlySelected = $status['Closable'] == 'sonly' ? 'selected' : '';
$noSelected = $status['Closable'] == 'no' ? 'selected' : '';
?>
< select name = "closable" class = "form-control" >
< option value = "yes" <?php echo $yesSelected ; ?> > <?php echo $hesklang [ 'yes_title_case' ]; ?> </ option >
< option value = "conly" <?php echo $customersOnlySelected ; ?> > <?php echo $hesklang [ 'customers_only' ]; ?> </ option >
< option value = "sonly" <?php echo $staffOnlySelected ; ?> > <?php echo $hesklang [ 'staff_only' ]; ?> </ option >
< option value = "no" <?php echo $noSelected ; ?> > <?php echo $hesklang [ 'no_title_case' ]; ?> </ option >
< / select >
< / div >
< / div >
< div class = "form-group" >
< label for = "closed" class = "col-sm-4 control-label" > <?php echo $hesklang [ 'closed_title' ]; ?> </ label >
< div class = "col-sm-8" >
<?php
$yes = $status['IsClosed'] == 1 ? 'selected' : '';
$no = $status['IsClosed'] == 1 ? '' : 'selected';
?>
< select name = "closed" class = "form-control" >
< option value = "1" <?php echo $yes ; ?> > <?php echo $hesklang [ 'yes_title_case' ]; ?> </ option >
< option value = "0" <?php echo $no ; ?> > <?php echo $hesklang [ 'no_title_case' ]; ?> </ option >
< / select >
< / div >
< / div >
< / div >
< / div >
< / div >
< div class = "col-sm-6 col-sm-offset-6" >
< input type = "hidden" name = "action" value = "save" >
< input type = "submit" class = "btn btn-default" value = " <?php echo $hesklang [ 'save_changes' ]; ?> " >
< div class = "modal-footer" >
< input type = "hidden" name = "a" value = "update" >
< input type = "hidden" name = "status-id" value = " <?php echo $statusId ; ?> " >
< div class = "btn-group" >
< input type = "submit" class = "btn btn-success" value = " <?php echo $hesklang [ 'save_changes' ]; ?> " >
< button type = "button" class = "btn btn-default" data-dismiss = "modal" > <?php echo $hesklang [ 'close_modal_without_saving' ]; ?> </ button >
< / div >
< / div >
< / form >
< / div >
< / div >
< / div >
< / div >
<?php
}
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function echoWarningForStatus() {
global $hesklang;
function save() {
echo '< i class = "fa fa-exclamation-triangle" data-toggle = "tooltip" title = "'.htmlspecialchars($hesklang['status_not_in_database']).'" > < / i > ';
}
function createStatus() {
global $hesklang, $hesk_settings;
//-- Before we do anything, make sure the statuses are valid.
$rows = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
while ($row = $rows->fetch_assoc())
{
if (!isset($_POST['s'.$row['ID'].'_delete']))
{
validateStatus($_POST['s'.$row['ID'].'_key'], $_POST['s'.$row['ID'].'_textColor']);
}
}
hesk_dbConnect();
//-- Validate the new one if at least one of the fields are used / checked
if ($_POST['sN_key'] != null || $_POST['sN_textColor'] != null || isset($_POST['sN_isClosed']))
{
validateStatus($_POST['sN_key'], $_POST['sN_textColor']);
}
// Create the new status record
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`Key`, `TextColor`, `IsClosed`, `Closable`)
VALUES ('STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."')";
hesk_dbQuery($insert);
hesk_dbConnect();
$wasStatusDeleted = false;
//-- Get all the status IDs
$statusesSql = 'SELECT * FROM `'.$hesk_settings['db_pfix'].'statuses`';
$results = hesk_dbQuery($statusesSql);
while ($row = $results->fetch_assoc())
{
//-- If the status is marked for deletion, delete it and skip everything below.
if (isset($_POST['s'.$row['ID'].'_delete']))
{
$delete = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($delete);
$stmt->bind_param('i', $row['ID']);
$stmt->execute();
$wasStatusDeleted = true;
} else
{
//-- Update the information in the database with what is on the page
$query = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `Key` = ?, `TextColor` = ?, `IsClosed` = ?, `Closable` = ? WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($query);
$isStatusClosed = (isset($_POST['s'.$row['ID'].'_isClosed']) ? 1 : 0);
$stmt->bind_param('sssisi', $_POST['s'.$row['ID'].'_key'], $_POST['s'.$row['ID'].'_textColor'], $isStatusClosed, $_POST['s'.$row['ID'].'_closable'], $row['ID']);
$stmt->execute();
}
$newStatusId = hesk_dbInsertID();
// For each language, create a value in the xref table
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($newStatusId).")");
}
//-- If any statuses were deleted, re-index them before adding a new one
if ($wasStatusDeleted) {
//-- First drop and re-add the ID column
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` DROP COLUMN `ID`");
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ADD `ID` INT NOT NULL AUTO_INCREMENT PRIMARY KEY FIRST") ;
hesk_process_messages($hesklang['new_status_created'],'manage_statuses.php','SUCCESS');
}
function updateStatus() {
global $hesklang, $hesk_settings;
//-- Since statuses should be zero-based, but are now one-based, subtract one from each ID
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `ID` = `ID`-1");
$statusId = hesk_POST('status-id');
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
$update = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
SET `TextColor` = '".hesk_dbEscape($textColor)."',
`IsClosed` = ".intval($isClosed).",
`Closable` = '".hesk_dbEscape($closable)."'
WHERE `ID` = ".intval($statusId);
hesk_dbQuery($update);
// For each language, delete the xref record and insert the new ones
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($statusId).")");
}
//-- Insert the addition if there is anything to add
if ($_POST['sN_key'] != null & & $_POST['sN_textColor'] != null)
hesk_process_messages($hesklang['ticket_status_updated'],'manage_statuses.php','SUCCESS');
}
function deleteStatus() {
global $hesklang, $hesk_settings;
$statusId = hesk_GET('id');
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS');
}
function moveStatus() {
global $hesk_settings, $hesklang;
$statusId = intval(hesk_GET('id'));
$statusMove = intval(hesk_GET('move'));
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)."
WHERE `ID` = '".intval($statusId)."' LIMIT 1");
/* Update all category fields with new order */
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC");
$i = 10;
while ($myStatus = hesk_dbFetchAssoc($res))
{
//-- The next ID is equal to the number of rows, since the IDs are zero-indexed.
$nextValue = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`')->num_rows;
$isClosed = isset($_POST['sN_isClosed']) ? 1 : 0;
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`)
VALUES (".$nextValue.", '".hesk_dbEscape($_POST['sN_key'])."', '".hesk_dbEscape($_POST['sN_textColor'])."', ".$isClosed.", '".hesk_dbEscape($_POST['sN_closable'])."')";
hesk_dbQuery($insert);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort`=".intval($i)."
WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1");
$i += 10;
}
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
}
function save() {
global $hesklang, $hesk_settings;
//-- Update default status for actions
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
hesk_dbConnect()->query($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['newTicket']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['closedByClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['replyFromClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffClosedOption']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffReopenedStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['defaultStaffReplyStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['lockedTicketStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['autocloseTicketOption']);
$stmt->execute();
hesk_dbQuery($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ".intval($_POST['newTicket']);
hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS');
}
hesk_dbQuery($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ".intval($_POST['closedByClient']);
hesk_dbQuery($updateQuery);
function validateStatus($key, $textColor)
{
global $hesklang ;
hesk_dbQuery($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ".intval($_POST['replyFromClient']);
hesk_dbQuery($updateQuery);
//-- Validation logic
if ($key == '')
{
hesk_process_messages($hesklang['key_required'], 'manage_statuses.php');
} elseif ($textColor == '')
{
hesk_process_messages($hesklang['textColorRequired'], 'manage_statuses.php');
}
hesk_dbQuery($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ".intval($_POST['staffClosedOption']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ".intval($_POST['staffReopenedStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ".intval($_POST['defaultStaffReplyStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ".intval($_POST['lockedTicketStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS');
}
Mike Koch
9 years ago