$hesklang['select_ticket_tpl']='Select a ticket template';
$hesklang['list_tickets_cat']='List all tickets in this category';
$hesklang['def_msg']='[No message]';
$hesklang['emlreqmsg']='Require message';
$hesklang['emlreqmsg2']='Ignore piped/fetched emails with no message';
$hesklang['relart']='Related articles'; // Title of related articles box
$hesklang['s_relart']='Related articles'; // On settings page
$hesklang['tab_7']='Ticket list';
$hesklang['fitl']='Fields in ticket list';
$hesklang['submitted']='Submitted';
$hesklang['clickemail']='View';
$hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list
$hesklang['pri_set_to']='Priority has been set to:';
$hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.';
$hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.<br/><br/>To use category priority instead, turn OFF the following feature in HESK settings:';
$hesklang['def_pri']='Category priority:';
$hesklang['ch_cat_pri']='Set category priority';
$hesklang['cat_pri_ch']='Category priority has been set to:';
$hesklang['err_dbversion']='Too old MySQL version:'; // %s will be replaced with MySQL version
$hesklang['signature_long']='User signature is too long! Please limit the signature to 1000 chars';
$hesklang['ip_whois']='IP whois';
$hesklang['ednote']='Edit note message';
$hesklang['ednote2']='Note message saved';
$hesklang['perm_deny']='Permission denied';
$hesklang['mis_note']='Missing note ID';
$hesklang['no_note']='Note with this ID not found';
$hesklang['save_reply']='Save and continue later';
$hesklang['reply_saved']='Your reply message has been saved for later.';
$hesklang['submit_as']='Submit as:';
$hesklang['sasc']='Submit as Customer reply';
$hesklang['creb']='Customer reply entered by:';
$hesklang['show_select']='Show "Click to select" as default option';
// Settings
$hesklang['mms']='Maintenance mode';
$hesklang['mmd']='Enable maintenance mode';
// Customer notice
$hesklang['mm1']='Maintenance in progress';
$hesklang['mm2']='In order to perform scheduled maintenance, our help desk has shut down temporarily.';
$hesklang['mm3']='We apologize for the inconvenience and ask that you please try again later.';
// Staff notice
$hesklang['mma1']='Maintenance mode is active!';
$hesklang['mma2']='Customers are not able to use the help desk.';
$hesklang['tools']='Tools';
$hesklang['banemail']='Banned Emails';
$hesklang['banemail_intro']='Prevent certain email addresses from submitting tickets to your help desk.';
$hesklang['no_banemails']='<i>No emails are being banned.</i>';
$hesklang['eperm']='Permanent email bans:';
$hesklang['bananemail']='Email address to ban';
$hesklang['savebanemail']='Ban this email';
$hesklang['enterbanemail']='Enter the email address you wish to ban.';
$hesklang['validbanemail']='Enter a valid email address (<i>john.doe@domain.com</i>) or email domain (<i>@domain.com</i>)';
$hesklang['email_banned']='The email address <i>%s</i> was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email
$hesklang['emailbanexists']='The email address <i>%s</i> is already banned.'; // %s will be replaced with email
$hesklang['email_unbanned']='Email ban deleted';
$hesklang['banby']='Banned by';
$hesklang['delban']='Delete ban';
$hesklang['delban_confirm']='Delete this ban?';
$hesklang['baned_e']='You have been banned from submiting new support tickets.';
$hesklang['baned_ip']='You have been banned from this help desk';
$hesklang['can_ban_emails']='Can ban emails';
$hesklang['can_unban_emails']='Can unban emails (enables Can ban emails)';
$hesklang['eisban']='This email address is banned.';
$hesklang['click_unban']='Click here to unban.';
$hesklang['banip']='Banned IPs';
$hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.';
$hesklang['ipperm']='Permanent IP bans:';
$hesklang['iptemp']='Login failure bans:';
$hesklang['savebanip']='Ban this IP';
$hesklang['no_banips']='<i>No IPs are being banned.</i>';
$hesklang['bananip']='IP address to ban';
$hesklang['banex']='Examples:';
$hesklang['iprange']='IP range';
$hesklang['savebanip']='Ban this IP';
$hesklang['ippermban']='Ban this IP permanently';
$hesklang['enterbanip']='Enter the IP address or range you wish to ban.';
$hesklang['validbanip']='Enter a valid IP address or IP range';
$hesklang['ip_banned']='The IP address <i>%s</i> was banned and HESK will no longer accept tickets from this IP address.'; // %s will be replaced with ip
$hesklang['ip_rbanned']='The IP range <i>%s</i> was banned and HESK will no longer accept tickets from this IP range.'; // %s will be replaced with ip
$hesklang['ipbanexists']='The IP address <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['iprbanexists']='The IP range <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['ip_unbanned']='IP ban deleted';
$hesklang['ip_tempun']='Temporary IP ban deleted';
$hesklang['can_ban_ips']='Can ban ips';
$hesklang['can_unban_ips']='Can unban ips (enables Can ban ips)';
$hesklang['ipisban']='This IP address is banned.';
$hesklang['m2e']='Expires in (minutes)';
$hesklang['info']='Info';
$hesklang['sm_title']='Service messages';
$hesklang['sm_intro']='Display a service message in the customer area, for example to notify them about known issues and important news.';
$hesklang['can_service_msg']='Edit service messages';
$hesklang['new_sm']='New service message';
$hesklang['edit_sm']='Edit service message';
$hesklang['ex_sm']='Existing service messages';
$hesklang['sm_author']='Author';
$hesklang['sm_type']='Type';
$hesklang['sm_published']='Published';
$hesklang['sm_draft']='Draft';
$hesklang['sm_style']='Style';
$hesklang['sm_none']='None';
$hesklang['sm_success']='Success';
$hesklang['sm_info']='Info';
$hesklang['sm_notice']='Notice';
$hesklang['sm_error']='Error';
$hesklang['sm_save']='Save service message';
$hesklang['sm_preview']='Preview service message';
$hesklang['sm_mtitle']='Title';
$hesklang['sm_msg']='Message';
$hesklang['sm_e_title']='Enter service message title';
$hesklang['sm_e_msg']='Enter service message';
$hesklang['sm_e_id']='Missing message ID';
$hesklang['sm_added']='A new service message has been added';
$hesklang['sm_not_found']='This service message does not exist';
$hesklang['no_sm']='No service messages';
$hesklang['del_sm']='Delete this service message?';
$hesklang['sm_mdf']='Service message has been saved';
$hesklang['sska']='Show suggested articles';
$hesklang['taws']='These articles were suggested:';
$hesklang['defaults']='Defaults';
$hesklang['pncn']='Select notify customer option in the new ticket form';
$hesklang['pncr']='Select notify customer option in the ticket reply form';
$hesklang['pssy']='Show what knowledgebase articles were suggested to customers';
$hesklang['ccct']='Customer resolve';
$hesklang['custnot']='Notify customers when';
$hesklang['notnew']='A new support ticket is submitted';
$hesklang['notclo']='A support ticket is marked Resolved';
$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:';
$hesklang['spamn']='SPAM notice';
$hesklang['spam_inbox']='<spanstyle="color:red"><b>No confirmation email?</b><br/>We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as <b>Not SPAM</b> to avoid problems receiving our correspondence in the future.</span>';