@ -182,7 +187,7 @@ function hesk_kb_search($query) {
require_once(HESK_PATH . 'inc/header.inc.php');
hesk_kb_header($hesk_settings['kb_link']);
$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, t1.`content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1
$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, LEFT(`t1`.`content`, '.max(200, $hesk_settings['kb_substrart'] * 2).') AS `content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1
LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id`
WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT " . intval($hesk_settings['kb_search_limit']));
$num = hesk_dbNumRows($res);
@ -269,7 +274,7 @@ function hesk_show_kb_article($artid)
// Update views by 1 - exclude known bots and reloads because of ratings
if ( ! isset($_GET['rated']) && ! hesk_detect_bots())
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`='".intval($artid)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`={$artid} LIMIT 1");
$res = hesk_dbQuery("SELECT t1.`id`, t1.`subject`, MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') AS `score` FROM `".hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id` WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') LIMIT ".intval($hesk_settings['kb_related']+1));
// Array with related articles
$related_articles = array();
while ($related = hesk_dbFetchAssoc($res))
{
// Get base match score from the first article
if ( ! isset($base_score) )
{
$base_score = $related['score'];
}
// Ignore this article
if ( $related['id'] == $artid )
{
continue;
}
// Stop when articles reach less than 10% of base score
@ -361,7 +416,7 @@ function hesk_show_kb_article($artid)
function hesk_show_kb_category($catid, $is_search = 0) {
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$res = hesk_dbQuery("SELECT `name`,`parent` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($is_search == 0)
@ -372,6 +427,17 @@ function hesk_show_kb_category($catid, $is_search = 0) {
hesk_kb_header($hesk_settings['kb_link']);
}
// If we are in "Knowledgebase only" mode show system messages
if ($catid == 1 && hesk_check_kb_only(false) )
{
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
@ -382,7 +448,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
';
}
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `parent` ASC, `cat_order` ASC");
$result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($result) > 0)
{
?>
@ -486,7 +552,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
<td>
<?php
$res = hesk_dbQuery("SELECT `id`, `subject`, `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
$res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, ".max(200, $hesk_settings['kb_substrart'] * 2).") AS `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");