<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.4 from 22nd June 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
define('WYSIWYG',1);
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'modsForHesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_load_database_functions();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action)
{
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if ( isset($_REQUEST['catid']) )
{
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if ( isset($_REQUEST['category']) )
{
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] & & isset($_REQUEST[$k]) )
{
$_SESSION['c_'.$k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if ( ! isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if ( ! isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
if ( ! isset($_SESSION['c_category']) & & ! $hesk_settings['select_cat'])
{
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2)
{
define('RECAPTCHA',1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li >< a href = " <?php echo $hesk_settings [ 'hesk_url' ]; ?> " > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesklang [ 'sub_support' ]; ?> </ li >
< / ol >
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
< div class = "row" >
<?php if ( $columnWidth == 'col-md-8' ) : ?>
< div align = "left" class = "col-md-4" >
< div class = "panel panel-default" >
< div class = "panel-heading" > <?php echo $hesklang [ 'quick_help' ]; ?> </ div >
< div class = "panel-body" >
< p > <?php echo $hesklang [ 'quick_help_submit_ticket' ]; ?> </ p >
< / div >
< / div >
< / div >
<?php endif ; ?>
< div class = " <?php echo $columnWidth ; ?> " >
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
< div class = "form" >
< h2 > <?php hesk_showTopBar ( $hesklang [ 'submit_ticket' ]); ?> </ h2 >
< small > <?php echo $hesklang [ 'use_form_below' ]; ?> </ small >
< div class = "blankSpace" > < / div >
< div align = "left" class = "h3" > <?php echo $hesklang [ 'add_ticket_general_information' ]; ?> </ div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
< form class = "form-horizontal" role = "form" method = "post" action = "submit_ticket.php?submit=1" name = "form1" enctype = "multipart/form-data" >
<!-- Contact info -->
< div class = "form-group" >
< label for = "name" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'name' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< input type = "text" class = "form-control" id = "name" name = "name" size = "40" maxlength = "30" value = " <?php if ( isset ( $_SESSION [ 'c_name' ])) { echo stripslashes ( hesk_input ( $_SESSION [ 'c_name' ]));} ?> " <?php if ( in_array ( 'name' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'name' ]); ?> " />
< / div >
< / div >
< div class = "form-group" >
< label for = "email" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'email' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< input type = "text" class = "form-control" id = "email" name = "email" size = "40" maxlength = "1000" value = " <?php if ( isset ( $_SESSION [ 'c_email' ])) { echo stripslashes ( hesk_input ( $_SESSION [ 'c_email' ]));} ?> " <?php if ( in_array ( 'email' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} elseif ( in_array ( 'email' , $_SESSION [ 'isnotice' ])) { echo ' class="isNotice" ' ;} ?> <?php if ( $hesk_settings [ 'detect_typos' ]) { echo ' onblur="Javascript:hesk_suggestEmail(0)"' ; } ?> placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'email' ]); ?> " />
< / div >
< / div >
<?php
if ($hesk_settings['confirm_email'])
{
?>
< div class = "form-group" >
< label for = "email2" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'confemail' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< input type = "text" id = "email2" class = "form-control" name = "email2" size = "40" maxlength = "1000" value = " <?php if ( isset ( $_SESSION [ 'c_email2' ])) { echo stripslashes ( hesk_input ( $_SESSION [ 'c_email2' ]));} ?> " <?php if ( in_array ( 'email2' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'confemail' ]); ?> " />
< / div >
< / div >
<?php
} ?>
< div id = "email_suggestions" > < / div >
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' ORDER BY `".$orderBy."` ASC");
if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '< input type = "hidden" name = "category" value = "'.$row['id'].'" / > ';
}
elseif (hesk_dbNumRows($res) < 1 )
{
// No public categories, set it to default one
echo '< input type = "hidden" name = "category" value = "1" / > ';
}
else
{
// List available categories
$is_table = 1;
?>
< div class = "form-group" >
< label for = "category" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'category' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< select name = "category" id = "category" class = "form-control" <?php if ( in_array ( 'category' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> > <?php
// Show the "Click to select"?
if ($hesk_settings['select_cat'])
{
echo '< option value = "" > '.$hesklang['select'].'< / option > ';
}
// List categories
while ($row = hesk_dbFetchAssoc($res))
{
echo '< option value = "' . $row['id'] . '" ' . ( ( $ _SESSION [ ' c_category ' ] = = $ row [ ' id ' ] ) ? ' selected = "selected" ' : ' ' ) . ' > ' . $row['name'] . '< / option > ';
} ?>
< / select >
< / div >
< / div >
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency'])
{
?>
< div class = "form-group" >
< label for = "priority" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'priority' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< select id = "priority" class = "form-control" name = "priority" <?php if ( in_array ( 'priority' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> >
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '< option value = "" > '.$hesklang['select'].'< / option > ';
}
?>
< option value = "3" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 3 ) { echo 'selected="selected"' ;} ?> > <?php echo $hesklang [ 'low' ]; ?> </ option >
< option value = "2" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 2 ) { echo 'selected="selected"' ;} ?> > <?php echo $hesklang [ 'medium' ]; ?> </ option >
< option value = "1" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 1 ) { echo 'selected="selected"' ;} ?> > <?php echo $hesklang [ 'high' ]; ?> </ option >
< / select >
< / div >
< / div >
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] & & $v['place']==0)
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '< font class = "important" > *< / font > ' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) & & is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input type = "radio" id = "'.$formattedId.'" name = "'.$k.'" value = "'.$option.'" ' . $ checked . ' ' . $ cls . ' / > '.$option.'< / label > < br / > ';
}
echo '< / div > < / div > ';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" ' . $ cls . ' > ';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '< option value = "" > '.$hesklang['select'].'< / option > ';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '< option ' . $ selected . ' > '.$option.'< / option > ';
}
echo '< / select > < / div > < / div > ';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input id = "'.$formattedId.'" type = "checkbox" name = "'.$k.'[]" value = "'.$option.'" ' . $ checked . ' ' . $ cls . ' / > '.$option.'< / label > < br / > ';
}
echo '< / div > < / div > ';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < textarea class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" rows = "'.$size[0].'" cols = "'.$size[1].'" ' . $ cls . ' > '.$k_value.'< / textarea > < / div >
< / div > ';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "'.$v['name'].'[]" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "'.$formattedId.'" name = "'.$k.'[]" ' . $ cls . ' multiple > ';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '< option ' . $ selected . ' > '.$option.'< / option > ';
}
echo '< / select >
< div class = "btn-group" role = "group" >
< button type = "button" class = "btn btn-default" onclick = "selectAll(\''.$formattedId.'\')" > Select All< / button >
< button type = "button" class = "btn btn-default" onclick = "deselectAll(\''.$formattedId.'\')" > Deselect All< / button >
< / div >
< / div > < / div > ';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" >
< input type = "text" class = "datepicker form-control white-readonly '.$cls.'" placeholder = "'.htmlspecialchars($v['name']).'" id = "'.$formattedId.'" name = "'.$k.'" size = "40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
< span class = "help-block" > '.$hesklang['date_format'].'< / span >
< / div >
< / div > ';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc')
{
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" size = "40" maxlength = "'.$v['maxlen'].'" value = "'.$v['value'].'" ' . $ cls . ' / > < / div >
< / div > ';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" size = "40" maxlength = "'.$v['maxlen'].'" value = "'.$v['value'].'" ' . $ cls . ' / > < / div >
< / div > ';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
< div class = "blankSpace" > < / div >
< div align = "left" class = "h3" > <?php echo $hesklang [ 'add_ticket_your_message' ]; ?> </ div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
<!-- ticket info -->
< div class = "form-group" >
< label for = "subject" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'subject' ]; ?> : < font class = "important" > *</ font ></ label >
< div class = "col-sm-9" >
< input type = "text" id = "subject" class = "form-control" name = "subject" size = "40" maxlength = "40" value = " <?php if ( isset ( $_SESSION [ 'c_subject' ])) { echo stripslashes ( hesk_input ( $_SESSION [ 'c_subject' ]));} ?> " <?php if ( in_array ( 'subject' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'subject' ]); ?> " />
< / div >
< / div >
< div class = "form-group" >
< div class = "col-sm-12" >
< textarea placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'message' ]); ?> " name = "message" id = "message" class = "form-control htmlEditor" rows = "12" cols = "60" <?php if ( in_array ( 'message' , $_SESSION [ 'iserror' ])) { echo ' class="isError" ' ;} ?> > <?php if ( isset ( $_SESSION [ 'c_message' ])) { echo stripslashes ( hesk_input ( $_SESSION [ 'c_message' ]));} ?> </ textarea >
<?php if ( $modsForHesk_settings [ 'rich_text_for_tickets_for_customers' ]) : ?>
< script type = "text/javascript" >
/* < ![CDATA[ */
tinyMCE.init({
mode : "textareas",
editor_selector : "htmlEditor",
elements : "content",
theme : "advanced",
convert_urls : false,
theme_advanced_buttons1 : "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2 : "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup",
theme_advanced_buttons3 : "",
theme_advanced_toolbar_location : "top",
theme_advanced_toolbar_align : "left",
theme_advanced_statusbar_location : "bottom",
theme_advanced_resizing : true
});
/* ]]> */
< / script >
<?php endif ; ?>
< / div >
< / div >
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] & & $hesk_settings['kb_recommendanswers'])
{
?>
< div id = "kb_suggestions" style = "display:none" >
< br / > < br / >
< img src = "img/loading.gif" width = "24" height = "24" alt = "" border = "0" style = "vertical-align:text-bottom" /> < i > <?php echo $hesklang [ 'lkbs' ]; ?> </ i >
< / div >
< script language = "Javascript" type = "text/javascript" > < ! - -
hesk_suggestKB();
//-->
< / script >
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] & & $v['place'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '< font class = "important" > *< / font > ' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) & & is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input type = "radio" id = "'.$formattedId.'" name = "'.$k.'" value = "'.$option.'" ' . $ checked . ' ' . $ cls . ' / > '.$option.'< / label > < br / > ';
}
echo '< / div > < / div > ';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" ' . $ cls . ' > ';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '< option value = "" > '.$hesklang['select'].'< / option > ';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '< option ' . $ selected . ' > '.$option.'< / option > ';
}
echo '< / select > < / div > < / div > ';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input id = "'.$formattedId.'" type = "checkbox" name = "'.$k.'[]" value = "'.$option.'" ' . $ checked . ' ' . $ cls . ' / > '.$option.'< / label > < br / > ';
}
echo '< / div > < / div > ';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < textarea class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" rows = "'.$size[0].'" cols = "'.$size[1].'" ' . $ cls . ' > '.$k_value.'< / textarea > < / div >
< / div > ';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "'.$v['name'].'[]" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "'.$formattedId.'" name = "'.$k.'[]" ' . $ cls . ' multiple > ';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '< option ' . $ selected . ' > '.$option.'< / option > ';
}
echo '< / select >
< div class = "btn-group" role = "group" >
< button type = "button" class = "btn btn-default" onclick = "selectAll(\''.$formattedId.'\')" > Select All< / button >
< button type = "button" class = "btn btn-default" onclick = "deselectAll(\''.$formattedId.'\')" > Deselect All< / button >
< / div > < / div > < / div > ';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" >
< input type = "text" class = "datepicker form-control white-readonly '.$cls.'" placeholder = "'.htmlspecialchars($v['name']).'" id = "'.$formattedId.'" name = "'.$k.'" size = "40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
< span class = "help-block" > '.$hesklang['date_format'].'< / span >
< / div >
< / div > ';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc')
{
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" size = "40" maxlength = "'.$v['maxlen'].'" value = "'.$v['value'].'" ' . $ cls . ' / > < / div >
< / div > ';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "'.$v['name'].'" class = "col-sm-3 control-label" > '.$v['name'].': '.$v['req'].'< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "'.$formattedId.'" name = "'.$k.'" size = "40" maxlength = "'.$v['maxlen'].'" value = "'.$v['value'].'" ' . $ cls . ' / > < / div >
< / div > ';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
< div class = "form-group" >
< label for = "attachments" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'attachments' ]; ?> :</ label >
< div align = "left" class = "col-sm-9" >
<?php
for ($i=1;$i< =$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 & & in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '< input type = "file" name = "attachment['.$i.']" size = "50" ' . $ cls . ' / > < br / > ';
}
?>
< a href = "file_limits.php" target = "_blank" onclick = "Javascript:hesk_window('file_limits.php',250,500);return false;" > <?php echo $hesklang [ 'ful' ]; ?> </ a >
< / div >
< / div >
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use'])
{
?>
< div class = "form-group" >
< label for = "question" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'verify_q' ]; ?> < span class = "important" > *</ span ></ label >
<?php
$value = '';
if (isset($_SESSION['c_question']))
{
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "col-md-9" > '.$hesk_settings['question_ask'].'< br / > < input class = "form-control" id = "question" type = "text" name = "question" size = "20" value = "'.$value.'" ' . $ cls . ' / > < / div > ';
?>
< / div >
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
< div class = "form-group" >
< label for = "secimage" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'verify_i' ]; ?> < font class = "important" > *</ font ></ label >
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified']))
{
echo '< img src = "'.HESK_PATH.'img/success.png" width = "16" height = "16" border = "0" alt = "" style = "vertical-align:text-bottom" / > '.$hesklang['vrfy'];
}
// Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'] == 1)
{
?>
< script type = "text/javascript" >
var RecaptchaOptions = {
theme : '<?php echo ( isset ( $_SESSION [ 'iserror' ]) && in_array ( 'mysecnum' , $_SESSION [ 'iserror' ]) ) ? 'red' : 'white' ; ?> ',
custom_translations : {
visual_challenge : "<?php echo hesk_slashJS ( $hesklang [ 'visual_challenge' ]); ?> ",
audio_challenge : "<?php echo hesk_slashJS ( $hesklang [ 'audio_challenge' ]); ?> ",
refresh_btn : "<?php echo hesk_slashJS ( $hesklang [ 'refresh_btn' ]); ?> ",
instructions_visual : "<?php echo hesk_slashJS ( $hesklang [ 'instructions_visual' ]); ?> ",
instructions_context : "<?php echo hesk_slashJS ( $hesklang [ 'instructions_context' ]); ?> ",
instructions_audio : "<?php echo hesk_slashJS ( $hesklang [ 'instructions_audio' ]); ?> ",
help_btn : "<?php echo hesk_slashJS ( $hesklang [ 'help_btn' ]); ?> ",
play_again : "<?php echo hesk_slashJS ( $hesklang [ 'play_again' ]); ?> ",
cant_hear_this : "<?php echo hesk_slashJS ( $hesklang [ 'cant_hear_this' ]); ?> ",
incorrect_try_again : "<?php echo hesk_slashJS ( $hesklang [ 'incorrect_try_again' ]); ?> ",
image_alt_text : "<?php echo hesk_slashJS ( $hesklang [ 'image_alt_text' ]); ?> "
}
};
< / script >
< div class = "col-md-9" >
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
< / div >
<?php
}
// Use reCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
< div class = "col-md-9" >
< div class = "g-recaptcha" data-sitekey = " <?php echo $hesk_settings [ 'recaptcha_public_key' ]; ?> " ></ div >
< / div >
<?php
}
// At least use some basic PHP generated image (better than nothing)
else
{
$cls = in_array('mysecnum',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div align = "left" class = "col-sm-9" > ';
echo $hesklang['sec_enter'].'< br / > < br / > < img src = "print_sec_img.php?'.rand(10000,99999).'" width = "150" height = "40" alt = "'.$hesklang['sec_img'].'" title = "'.$hesklang['sec_img'].'" border = "1" name = "secimg" style = "vertical-align:text-bottom" / > '.
'< a href = "javascript:void(0)" onclick = "javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);" > < img src = "img/reload.png" height = "24" width = "24" alt = "'.$hesklang['reload'].'" title = "'.$hesklang['reload'].'" border = "0" style = "vertical-align:text-bottom" / > < / a > '.
'< br / > < br / > < input type = "text" name = "mysecnum" size = "20" maxlength = "5" ' . $ cls . ' / > ';
}
echo '< / div > < / div > ';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
< div class = "form-group" >
< label for = "location" class = "col-md-3 control-label" > <?php echo $hesklang [ 'location_colon' ]; ?> </ label >
< div class = "col-sm-9" >
< p id = "console" > <?php echo $hesklang [ 'requesting_location_ellipsis' ]; ?> </ p >
< div id = "map" style = "height: 300px; display:none" >
< / div >
< / div >
< / div >
<!-- Submit -->
<?php
endif;
if ($hesk_settings['submit_notice'])
{
?>
< div class = "row" >
< div class = "col-md-12" >
< div class = "alert alert-info" >
< b > <?php echo $hesklang [ 'before_submit' ]; ?> </ b >
< ul >
< li > <?php echo $hesklang [ 'all_info_in' ]; ?> .</ li >
< li > <?php echo $hesklang [ 'all_error_free' ]; ?> .</ li >
< / ul >
< b > <?php echo $hesklang [ 'we_have' ]; ?> :</ b >
< ul >
< li > <?php echo hesk_htmlspecialchars ( $_SERVER [ 'REMOTE_ADDR' ]) . ' ' . $hesklang [ 'recorded_ip' ]; ?> </ li >
< li > <?php echo $hesklang [ 'recorded_time' ]; ?> </ li >
< / ul >
< / div >
< / div >
< / div >
< div class = "row" >
< div class = "col-md-9 col-md-offset-3" >
< input type = "hidden" id = "latitude" name = "latitude" value = "E-0" >
< input type = "hidden" id = "longitude" name = "longitude" value = "E-0" >
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " >
< input type = "submit" value = " <?php echo $hesklang [ 'sub_ticket' ]; ?> " class = "btn btn-default" >
< / div >
< / div >
<?php
} // End IF submit_notice
else
{
?>
< div class = "row" >
< div class = "col-md-9 col-md-offset-3" >
< input type = "hidden" id = "latitude" name = "latitude" value = "E-0" >
< input type = "hidden" id = "longitude" name = "longitude" value = "E-0" >
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " >
< input class = "btn btn-default" type = "submit" value = " <?php echo $hesklang [ 'sub_ticket' ]; ?> " >
< / div >
< / div >
<?php
} // End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
< input type = "hidden" name = "hx" value = "3" / > < input type = "hidden" name = "hy" value = "" / >
<!-- >
< input type = "text" name = "phone" value = "3" / >
< -- >
< / form >
< / div >
< / div >
<?php if ( $columnWidth == 'col-md-10 col-md-offset-1' ) : ?>
< div class = "col-md-1" > < / div > < / div >
<?php endif ; ?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location'])
{
echo '
< script >
requestUserLocation("'.$hesklang['your_current_location'].'", "'.$hesklang['unable_to_determine_location'].'");
< / script >
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
}
// Connect to database
hesk_dbConnect();
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ li >
< / ol >
<?php
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style`, `icon` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
if (hesk_dbNumRows($res) > 0)
{
?>
< div class = "row" >
< div class = "col-md-12" >
<?php
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
?>
< / div >
< / div >
<?php } ?>
< div class = "row" >
< div class = "col-md-4" >
< div class = "panel panel-default" >
< div class = "panel-heading" > <?php echo $hesklang [ 'view_ticket' ]; ?> </ div >
< div class = "panel-body" >
< form role = "form" class = "viewTicketSidebar" action = "ticket.php" method = "get" name = "form2" >
< div class = "form-group" >
< br / >
< label for = "ticketID" > <?php echo $hesklang [ 'ticket_trackID' ]; ?> :</ label >
< input type = "text" class = "form-control" name = "track" id = "ticketID" maxlength = "20" size = "35" value = "" placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'ticket_trackID' ]); ?> " >
< / div >
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
< div class = "form-group" >
< label for = "emailAddress" > <?php echo $hesklang [ 'email' ]; ?> :</ label >
<?php
$my_email = '';
$do_remember = '';
if (isset($_COOKIE['hesk_myemail']))
{
$my_email = $_COOKIE['hesk_myemail'];
$do_remember = 'checked';
}
?>
< input type = "text" class = "form-control" name = "e" id = "emailAddress" size = "35" value = " <?php echo $my_email ; ?> " placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'email' ]); ?> " />
< / div >
< div class = "checkbox" >
< label for = "r" >
< input type = "checkbox" name = "r" value = "Y" <?php echo $do_remember ; ?> > <?php echo $hesklang [ 'rem_email' ]; ?>
< / label >
< / div >
<?php
}
?>
< input type = "submit" value = " <?php echo $hesklang [ 'view_ticket' ]; ?> " class = "btn btn-default" />< input type = "hidden" name = "Refresh" value = " <?php echo rand ( 10000 , 99999 ); ?> " >< input type = "hidden" name = "f" value = "1" >
< / form >
< / div >
< / div >
< / div >
< div class = "col-md-8" >
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
hesk_kbSearchLarge();
}
else
{
echo ' ';
}
?>
< div class = "row default-row-margins" >
< div class = "col-sm-6 col-xs-12" >
< a href = "index.php?a=add" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/newTicket.png" alt = " <?php echo $hesklang [ 'sub_support' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'sub_support' ]; ?> </ b >< br >
<?php echo $hesklang [ 'open_ticket' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< div class = "col-sm-6 col-xs-12" >
< a href = "ticket.php" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/viewTicket.png" alt = " <?php echo $hesklang [ 'view_existing' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'view_existing' ]; ?> </ b >< br >
<?php echo $hesklang [ 'vet' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< / div >
<?php
if ($hesk_settings['kb_enable'])
{
?>
< div class = "row default-row-margins" >
< div class = "col-sm-6 col-xs-12" >
< a href = "knowledgebase.php" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/knowledgebase.png" alt = " <?php echo $hesklang [ 'kb_text' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'kb_text' ]; ?> </ b >< br >
<?php echo $hesklang [ 'viewkb' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< / div >
<?php
hesk_kbTopArticles($hesk_settings['kb_index_popart']);
hesk_kbLatestArticles($hesk_settings['kb_index_latest']);
}?>
< / div >
< / div >
< div class = "blankSpace" > < / div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
< / div >
<?php
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
< p style = "text-align:center" >< a href = " <?php echo $hesk_settings [ 'admin_dir' ]; ?> /" > <?php echo $hesklang [ 'ap' ]; ?> </ a ></ p >
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang;
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail( hesk_POST('email'), 'ERR' ,0) or hesk_process_messages($hesklang['enter_valid_email'],'ticket.php?remind=1');
if ( isset($_POST['open_only']) )
{
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL))
{
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1 )
{
if ($hesk_settings['open_only'])
{
hesk_process_messages($hesklang['noopen'],'ticket.php?remind=1&e='.$email);
}
else
{
hesk_process_messages($hesklang['tid_not_found'],'ticket.php?remind=1&e='.$email);
}
}
$tid_list = '';
$html_tid_list = '< ul > ';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '& e='.rawurlencode($email) : '';
while ($my_ticket=hesk_dbFetchAssoc($res))
{
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
";
$html_tid_list .= "< li >
$hesklang[trackID]: " . $my_ticket['trackid'] . " < br >
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " < br >
$hesklang[status]: " . $my_status[$my_ticket['status']] . " < br >
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
< / li > ";
}
$html_tid_list .= '< / ul > ';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id','',0,0,1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id','',0,0,1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg);
/* Show success message */
$tmp = '< b > '.$hesklang['tid_sent'].'!< / b > ';
$tmp .= '< br / > < br / > '.$hesklang['tid_sent2'].'.';
$tmp .= '< br / > < br / > '.$hesklang['check_spambox'];
hesk_process_messages($tmp,'ticket.php?e='.$email,'SUCCESS');
exit();
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li >< a href = " <?php echo $hesk_settings [ 'hesk_url' ]; ?> " > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesklang [ 'tid_sent' ]; ?> </ li >
< / ol >
< tr >
< td >
<?php
} // End forgot_tid()
function processEmail($msg, $name, $num, $tid_list)
{
global $hesk_settings;
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
return $msg;
}
?>