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@ -1209,6 +1209,7 @@ function forgot_tid()
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}
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$tid_list = '';
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$html_tid_list = '<ul>';
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$name = '';
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$email_param = $hesk_settings['email_view_ticket'] ? '&e='.rawurlencode($email) : '';
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@ -1216,13 +1217,21 @@ function forgot_tid()
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while ($my_ticket=hesk_dbFetchAssoc($res))
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{
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$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
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$tid_list .= "
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$hesklang[trackID]: " . $my_ticket['trackid'] . "
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$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
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$hesklang[status]: " . $my_status[$my_ticket['status']] . "
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$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
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";
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$tid_list .= "
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$hesklang[trackID]: " . $my_ticket['trackid'] . "
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$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
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$hesklang[status]: " . $my_status[$my_ticket['status']] . "
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$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
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";
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$html_tid_list .= "<li>
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$hesklang[trackID]: " . $my_ticket['trackid'] . " <br>
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$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " <br>
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$hesklang[status]: " . $my_status[$my_ticket['status']] . " <br>
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$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
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</li>";
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}
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$html_tid_list .= '</ul>';
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/* Get e-mail message for customer */
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$msg = hesk_getEmailMessage('forgot_ticket_id','',0,0,1);
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@ -1230,7 +1239,7 @@ $hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
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// Get HTML message for customer
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$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id','',0,0,1);
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$htmlMsg = processEmail($htmlMsg, $name, $num, $tid_list);
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$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
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$subject = hesk_getEmailSubject('forgot_ticket_id');
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