<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
define('WYSIWYG', 1);
define('VALIDATOR', 1);
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
hesk_load_database_functions();
hesk_dbConnect();
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
$modsForHesk_settings = mfh_getSettings();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action) {
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] & & isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) & & !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
define('PAGE_TITLE', 'CUSTOMER_TICKET');
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li >< a href = " <?php echo $hesk_settings [ 'hesk_url' ]; ?> " > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesklang [ 'sub_support' ]; ?> </ li >
< / ol >
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
< div class = "row" >
<?php if ( $columnWidth == 'col-md-8' ) : ?>
< div align = "left" class = "col-md-4" >
< div class = "panel panel-default" >
< div class = "panel-heading" > <?php echo $hesklang [ 'quick_help' ]; ?> </ div >
< div class = "panel-body" >
< p > <?php echo $hesklang [ 'quick_help_submit_ticket' ]; ?> </ p >
< / div >
< / div >
< / div >
<?php endif ; ?>
< div class = " <?php echo $columnWidth ; ?> " >
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
< div class = "form" >
< h2 > <?php hesk_showTopBar ( $hesklang [ 'submit_ticket' ]); ?> </ h2 >
< small > <?php echo $hesklang [ 'use_form_below' ]; ?> </ small >
< div class = "blankSpace" > < / div >
< div align = "left" class = "h3" > <?php echo $hesklang [ 'add_ticket_general_information' ]; ?> </ div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
<?php
$onsubmit = '';
if ($modsForHesk_settings['rich_text_for_tickets_for_customers']) {
$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
}
?>
< form class = "form-horizontal" role = "form" method = "post" action = "submit_ticket.php?submit=1" name = "form1"
enctype="multipart/form-data" <?php echo $onsubmit ; ?> >
<!-- Contact info -->
< div class = "form-group" >
< label for = "name" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'name' ]; ?> : < font
class="important">*< / font > < / label >
< div class = "col-sm-9" >
< input type = "text" class = "form-control" id = "name" name = "name" size = "40" maxlength = "30"
value="<?php if ( isset ( $_SESSION [ 'c_name' ])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
} ?>" <?php if ( in_array ( 'name' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars ( $hesklang [ 'name' ]); ?> "
data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_your_name' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
< div class = "form-group" >
< label for = "email" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'email' ]; ?> : < span
class="important">*< / span > < / label >
< div class = "col-sm-9" >
< input type = "text" class = "form-control" id = "email" name = "email" size = "40" maxlength = "1000"
value="<?php if ( isset ( $_SESSION [ 'c_email' ])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
} ?>" <?php if ( in_array ( 'email' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
} ?> <?php if ( $hesk_settings [ 'detect_typos' ]) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
} ?> placeholder="<?php echo htmlspecialchars ( $hesklang [ 'email' ]); ?> "
data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_valid_email' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
<?php
if ($hesk_settings['confirm_email']) {
?>
< div class = "form-group" >
< label for = "email2" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'confemail' ]; ?> : < span
class="important">*< / span > < / label >
< div class = "col-sm-9" >
< input type = "text" id = "email2" class = "form-control" name = "email2" size = "40"
maxlength="1000"
value="<?php if ( isset ( $_SESSION [ 'c_email2' ])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
} ?>" <?php if ( in_array ( 'email2' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars ( $hesklang [ 'confemail' ]); ?> "
data-match="#email"
data-error="<?php echo htmlspecialchars ( $hesklang [ 'confemaile' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
<?php
} ?>
< div id = "email_suggestions" > < / div >
<!-- Department and priority -->
<?php
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `" . $orderBy . "` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '< input type = "hidden" name = "category" value = "' . $row['id'] . '" / > ';
} elseif (hesk_dbNumRows($res) < 1 ) {
// No public categories, set it to default one
echo '< input type = "hidden" name = "category" value = "1" / > ';
} else {
?>
< div class = "form-group" >
< label for = "category" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'category' ]; ?> : < span
class="important">*< / span > < / label >
< div class = "col-sm-9" >
< select name = "category" id = "category"
class="form-control" pattern="[0-9]+"
data-error="<?php echo htmlspecialchars ( $hesklang [ 'sel_app_cat' ]); ?> " required
<?php if ( in_array ( 'category' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> ><?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '< option value = "" > ' . $hesklang['select'] . '< / option > ';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '< option value = "' . $row['id'] . '" ' . ( ( $ _SESSION [ ' c_category ' ] = = $ row [ ' id ' ] ) ? ' selected = "selected" ' : ' ' ) . ' > ' . $row['name'] . '< / option > ';
} ?>
< / select >
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
?>
< div class = "form-group" >
< label for = "priority" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'priority' ]; ?> : < span
class="important">*< / span > < / label >
< div class = "col-sm-9" >
< select id = "priority" class = "form-control"
pattern="[0-9]+"
data-error="<?php echo htmlspecialchars ( $hesklang [ 'sel_app_priority' ]); ?> "
name="priority" <?php if ( in_array ( 'priority' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> required>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '< option value = "" > ' . $hesklang['select'] . '< / option > ';
}
?>
< option
value="3" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 3 ) {
echo 'selected="selected"';
} ?>><?php echo $hesklang [ 'low' ]; ?> </ option >
< option
value="2" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 2 ) {
echo 'selected="selected"';
} ?>><?php echo $hesklang [ 'medium' ]; ?> </ option >
< option
value="1" <?php if ( isset ( $_SESSION [ 'c_priority' ]) && $_SESSION [ 'c_priority' ] == 1 ) {
echo 'selected="selected"';
} ?>><?php echo $hesklang [ 'high' ]; ?> </ option >
< / select >
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] & & $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$required = $v['req'] ? 'required' : '';
$v['req'] = $v['req'] ? '< span class = "important" > *< / span > ' : '';
if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
$k_value = array();
if (isset($_SESSION["c_$k"]) & & is_array($_SESSION["c_$k"])) {
foreach ($_SESSION["c_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input type = "radio" id = "' . $formattedId . '" name = "' . $k . '" value = "' . $option . '" ' . $ checked . ' ' . $ cls . ' ' . $ required . ' > ' . $option . '< / label > < br / > ';
}
echo '< div class = "help-block with-errors" > < / div > ';
echo '< / div > < / div > ';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" ' . $ cls . ' > ';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '< option value = "" > ' . $hesklang['select'] . '< / option > ';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '< option ' . $ selected . ' > ' . $option . '< / option > ';
}
echo '< / select > < / div > < / div > ';
break;
/* Checkbox */
case 'checkbox':
$validator = $required == 'required' ? 'data-checkbox="' . $k . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input ' . $ validator . ' id = "' . $formattedId . '" type = "checkbox" name = "' . $k . '[]" value = "' . $option . '" ' . $ checked . ' ' . $ cls . ' / > ' . $option . '< / label > < br / > ';
}
echo '< div class = "help-block with-errors" > < / div > < / div > < / div > ';
break;
/* Large text box */
case 'textarea':
$errorText = $required == 'required' ? 'data-error="' . htmlspecialchars($hesklang['this_field_is_required']) . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < textarea class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" rows = "' . $size[0] . '" cols = "' . $size[1] . '" ' . $ cls . ' ' . $ errorText . ' ' . $ required . ' > ' . $k_value . '< / textarea >
< div class = "help-block with-errors" > < / div >
< / div >
< / div > ';
break;
case 'multiselect':
$validator = $required == 'required' ? 'data-multiselect="' . $k . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "' . $v['name'] . '[]" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < select ' . $ validator . ' class = "form-control" id = "' . $formattedId . '" name = "' . $k . '[]" ' . $ cls . ' multiple > ';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '< option ' . $ selected . ' > ' . $option . '< / option > ';
}
echo '< / select >
< div class = "btn-group" role = "group" >
< button ' . $ validator . ' type = "button" class = "btn btn-default" onclick = "selectAll(\'' . $formattedId . '\')" > Select All< / button >
< button ' . $ validator . ' type = "button" class = "btn btn-default" onclick = "deselectAll(\'' . $formattedId . '\')" > Deselect All< / button >
< / div >
< span class = "help-block with-errors" > < / span >
< / div > < / div > ';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$errorText = $required == 'required' ? 'data-error="'.htmlspecialchars($hesklang['this_field_is_required']).'"' : '';
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" >
< input type = "text" class = "datepicker form-control white-readonly ' . $cls . '" placeholder = "' . htmlspecialchars($v['name']) . '" id = "' . $formattedId . '" name = "' . $k . '" size = "40"
value="' . $v['value'] . '" '.$errorText. ' '.$required.' readonly>
< span class = "help-block" > ' . $hesklang['date_format'] . '< / span >
< / div >
< / div > ';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" data-error = "' . htmlspecialchars($hesklang['enter_valid_email']) . '" ' . $ cls . ' ' . $ required . ' >
< div class = "help-block with-errors" > < / div >
< / div >
< / div > ';
break;
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< input type = "hidden" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' / > ';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' readonly > < / div >
< / div > ';
break;
/* Default text input */
default:
$errorText = $required == 'required' ? 'data-error="' . htmlspecialchars($hesklang['this_field_is_required']) . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' ' . $ errorText . ' ' . $ required . ' >
< div class = "help-block with-errors" > < / div >
< / div >
< / div > ';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
< div class = "blankSpace" > < / div >
< div align = "left" class = "h3" > <?php echo $hesklang [ 'add_ticket_your_message' ]; ?> </ div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
<!-- ticket info -->
< div class = "form-group" >
< label for = "subject" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'subject' ]; ?> : < span
class="important">*< / span > < / label >
< div class = "col-sm-9" >
< input type = "text" id = "subject" class = "form-control" name = "subject" size = "40" maxlength = "40"
value="<?php if ( isset ( $_SESSION [ 'c_subject' ])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
} ?>" <?php if ( in_array ( 'subject' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars ( $hesklang [ 'subject' ]); ?> "
data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_subject' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
< / div >
< div class = "form-group" id = "message-group" >
< div class = "col-sm-12" >
< textarea placeholder = " <?php echo htmlspecialchars ( $hesklang [ 'message' ]); ?> " name = "message"
id="message" class="form-control htmlEditor" rows="12"
cols="60" <?php if ( in_array ( 'message' , $_SESSION [ 'iserror' ])) {
echo ' class="isError" ';
} ?> data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_message' ]); ?> "
required><?php if ( isset ( $_SESSION [ 'c_message' ])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
} ?>< / textarea >
< div class = "help-block with-errors" id = "message-help-block" > < / div >
<?php if ( $modsForHesk_settings [ 'rich_text_for_tickets_for_customers' ]) : ?>
< script type = "text/javascript" >
/* < ![CDATA[ */
tinyMCE.init({
mode: "textareas",
editor_selector: "htmlEditor",
elements: "content",
theme: "advanced",
convert_urls: false,
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup",
theme_advanced_buttons3: "",
theme_advanced_toolbar_location: "top",
theme_advanced_toolbar_align: "left",
theme_advanced_statusbar_location: "bottom",
theme_advanced_resizing: true
});
/* ]]> */
< / script >
<?php endif ; ?>
< / div >
< / div >
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] & & $hesk_settings['kb_recommendanswers']) {
?>
< div id = "kb_suggestions" style = "display:none" >
< br / > < br / >
< img src = "img/loading.gif" width = "24" height = "24" alt = "" border = "0"
style="vertical-align:text-bottom"/> < i > <?php echo $hesklang [ 'lkbs' ]; ?> </ i >
< / div >
< script language = "Javascript" type = "text/javascript" > < ! - -
hesk_suggestKB();
//-->
< / script >
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] & & $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$required = $v['req'] ? 'required' : '';
$v['req'] = $v['req'] ? '< span class = "important" > *< / span > ' : '';
if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
$k_value = array();
if (isset($_SESSION["c_$k"]) & & is_array($_SESSION["c_$k"])) {
foreach ($_SESSION["c_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input type = "radio" id = "' . $formattedId . '" name = "' . $k . '" value = "' . $option . '" ' . $ checked . ' ' . $ cls . ' / > ' . $option . '< / label > < br / > ';
}
echo '< / div > < / div > ';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < select class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" ' . $ cls . ' > ';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '< option value = "" > ' . $hesklang['select'] . '< / option > ';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '< option ' . $ selected . ' > ' . $option . '< / option > ';
}
echo '< / select > < / div > < / div > ';
break;
/* Checkbox */
case 'checkbox':
$validator = $required == 'required' ? 'data-checkbox="' . $k . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '< div class = "form-group" > < label class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label > < div align = "left" class = "col-sm-9" > ';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '< label style = "font-weight: normal;" > < input ' . $ validator . ' id = "' . $formattedId . '" type = "checkbox" name = "' . $k . '[]" value = "' . $option . '" ' . $ checked . ' ' . $ cls . ' / > ' . $option . '< / label > < br / > ';
}
echo '< div class = "help-block with-errors" > < / div > < / div > < / div > ';
break;
/* Large text box */
case 'textarea':
$errorText = $required == 'required' ? 'data-error="' . htmlspecialchars($hesklang['this_field_is_required']) . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < textarea class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" rows = "' . $size[0] . '" cols = "' . $size[1] . '" ' . $ cls . ' ' . $ errorText . ' ' . $ required . ' > ' . $k_value . '< / textarea >
< div class = "help-block with-errors" > < / div >
< / div > < / div > ';
break;
case 'multiselect':
$validator = $required == 'required' ? 'data-multiselect="' . $k . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" > < label for = "' . $v['name'] . '[]" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < select class = "form-control" ' . $ validator . ' id = "' . $formattedId . '" name = "' . $k . '[]" ' . $ cls . ' multiple > ';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '< option ' . $ selected . ' > ' . $option . '< / option > ';
}
echo '< / select >
< div class = "btn-group" role = "group" >
< button ' . $ validator . ' type = "button" class = "btn btn-default" onclick = "selectAll(\'' . $formattedId . '\')" > Select All< / button >
< button ' . $ validator . ' type = "button" class = "btn btn-default" onclick = "deselectAll(\'' . $formattedId . '\')" > Deselect All< / button >
< / div >
< span class = "help-block with-errors" > < / span >
< / div > < / div > ';
break;
case 'date':
$errorText = $required == 'required' ? 'data-error="'.htmlspecialchars($hesklang['this_field_is_required']).'"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" >
< input type = "text" class = "datepicker form-control white-readonly ' . $cls . '" placeholder = "' . htmlspecialchars($v['name']) . '" id = "' . $formattedId . '" name = "' . $k . '" size = "40"
value="' . $v['value'] . '" '.$errorText. ' readonly="readonly" '.$required.'>
< span class = "help-block" > ' . $hesklang['date_format'] . '< / span >
< span class = "help-block with-errors" > < / span >
< / div >
< / div > ';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" data-error = "' . htmlspecialchars($hesklang['enter_valid_email']) . '" ' . $ cls . ' ' . $ required . ' >
< div class = "help-block with-errors" > < / div >
< / div > < / div > ';
break;
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< input type = "hidden" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' / > ';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' readonly > < / div >
< / div > ';
break;
/* Default text input */
default:
$errorText = $required == 'required' ? 'data-error="' . htmlspecialchars($hesklang['this_field_is_required']) . '"' : '';
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "form-group" >
< label for = "' . $v['name'] . '" class = "col-sm-3 control-label" > ' . $v['name'] . ': ' . $v['req'] . '< / label >
< div class = "col-sm-9" > < input type = "text" class = "form-control" id = "' . $formattedId . '" name = "' . $k . '" size = "40" maxlength = "' . $v['maxlen'] . '" value = "' . $v['value'] . '" ' . $ cls . ' ' . $ errorText . ' ' . $ required . ' >
< div class = "help-block with-errors" > < / div >
< / div > < / div > ';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
< div class = "form-group" >
< label for = "attachments" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'attachments' ]; ?>
:< / label >
< div align = "left" class = "col-sm-9" >
< div class = "dropzone" id = "filedrop" >
< div class = "fallback" >
< input type = "hidden" name = "use-legacy-attachments" value = "1" >
<?php
for ($i = 1; $i < = $hesk_settings['attachments']['max_number']; $i++) {
$cls = ($i == 1 & & in_array('attachments', $_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '< input type = "file" name = "attachment[' . $i . ']" size = "50" ' . $ cls . ' / > < br / > ';
}
?>
< / div >
< / div >
< a href = "file_limits.php" target = "_blank"
onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php echo $hesklang [ 'ful' ]; ?> </ a >
< / div >
< / div >
<?php
display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/ticket/upload-attachment.php');
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use']) {
?>
< div class = "form-group" >
< label for = "question" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'verify_q' ]; ?> < span
class="important">*< / span > < / label >
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div class = "col-md-9" > ' . $hesk_settings['question_ask'] . '< br / >
< input class = "form-control" id = "question" type = "text" name = "question"
data-error="'.htmlspecialchars($hesklang['this_field_is_required']).'"
size="20" value="' . $value . '" ' . $cls . ' required>
< div class = "help-block with-errors" > < / div >
< / div > ';
?>
< / div >
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
< div class = "form-group" >
< label for = "secimage" class = "col-sm-3 control-label" > <?php echo $hesklang [ 'verify_i' ]; ?> < span
class="important">*< / span > < / label >
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '< img src = "' . HESK_PATH . 'img/success.png" width = "16" height = "16" border = "0" alt = "" style = "vertical-align:text-bottom" / > ' . $hesklang['vrfy'];
} // Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
< script type = "text/javascript" >
var RecaptchaOptions = {
theme: '<?php echo ( isset ( $_SESSION [ 'iserror' ]) && in_array ( 'mysecnum' , $_SESSION [ 'iserror' ]) ) ? 'red' : 'white' ; ?> ',
custom_translations: {
visual_challenge: "<?php echo hesk_slashJS ( $hesklang [ 'visual_challenge' ]); ?> ",
audio_challenge: "<?php echo hesk_slashJS ( $hesklang [ 'audio_challenge' ]); ?> ",
refresh_btn: "<?php echo hesk_slashJS ( $hesklang [ 'refresh_btn' ]); ?> ",
instructions_visual: "<?php echo hesk_slashJS ( $hesklang [ 'instructions_visual' ]); ?> ",
instructions_context: "<?php echo hesk_slashJS ( $hesklang [ 'instructions_context' ]); ?> ",
instructions_audio: "<?php echo hesk_slashJS ( $hesklang [ 'instructions_audio' ]); ?> ",
help_btn: "<?php echo hesk_slashJS ( $hesklang [ 'help_btn' ]); ?> ",
play_again: "<?php echo hesk_slashJS ( $hesklang [ 'play_again' ]); ?> ",
cant_hear_this: "<?php echo hesk_slashJS ( $hesklang [ 'cant_hear_this' ]); ?> ",
incorrect_try_again: "<?php echo hesk_slashJS ( $hesklang [ 'incorrect_try_again' ]); ?> ",
image_alt_text: "<?php echo hesk_slashJS ( $hesklang [ 'image_alt_text' ]); ?> "
}
};
< / script >
< div class = "col-md-9" >
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
< / div >
<?php
}
// Use reCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
< div class = "col-md-9" >
< div class = "g-recaptcha"
data-sitekey="<?php echo $hesk_settings [ 'recaptcha_public_key' ]; ?> "></ div >
< / div >
<?php
}
// At least use some basic PHP generated image (better than nothing)
else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '< div align = "left" class = "col-sm-9" > ';
echo $hesklang['sec_enter'] . '< br / > < br / > < img src = "print_sec_img.php?' . rand(10000, 99999) . '" width = "150" height = "40" alt = "' . $hesklang['sec_img'] . '" title = "' . $hesklang['sec_img'] . '" border = "1" name = "secimg" style = "vertical-align:text-bottom" / > ' .
'< a href = "javascript:void(0)" onclick = "javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);" > < img src = "img/reload.png" height = "24" width = "24" alt = "' . $hesklang['reload'] . '" title = "' . $hesklang['reload'] . '" border = "0" style = "vertical-align:text-bottom" / > < / a > ' .
'< br / > < br / > < input type = "text" name = "mysecnum" size = "20" maxlength = "5" ' . $ cls . ' / > ';
}
echo '< / div > < / div > ';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
< div class = "form-group" >
< label for = "location"
class="col-md-3 control-label"><?php echo $hesklang [ 'location_colon' ]; ?> </ label >
< div class = "col-sm-9" >
< p id = "console" > <?php echo $hesklang [ 'requesting_location_ellipsis' ]; ?> </ p >
< div id = "map" style = "height: 300px; display:none" >
< / div >
< / div >
< / div >
<!-- Submit -->
<?php
endif;
if ($hesk_settings['submit_notice']) {
?>
< div class = "row" >
< div class = "col-md-12" >
< div class = "alert alert-info" >
< b > <?php echo $hesklang [ 'before_submit' ]; ?> </ b >
< ul >
< li > <?php echo $hesklang [ 'all_info_in' ]; ?> .</ li >
< li > <?php echo $hesklang [ 'all_error_free' ]; ?> .</ li >
< / ul >
< b > <?php echo $hesklang [ 'we_have' ]; ?> :</ b >
< ul >
< li > <?php echo hesk_htmlspecialchars ( $_SERVER [ 'REMOTE_ADDR' ]) . ' ' . $hesklang [ 'recorded_ip' ]; ?> </ li >
< li > <?php echo $hesklang [ 'recorded_time' ]; ?> </ li >
< / ul >
< / div >
< / div >
< / div >
< div class = "row" >
< div class = "col-md-9 col-md-offset-3" >
< input type = "hidden" id = "latitude" name = "latitude" value = "E-0" >
< input type = "hidden" id = "longitude" name = "longitude" value = "E-0" >
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " >
< input type = "hidden" id = "screen-resolution-height" name = "screen_resolution_height" >
< input type = "hidden" id = "screen-resolution-width" name = "screen_resolution_width" >
< input type = "submit" value = " <?php echo $hesklang [ 'sub_ticket' ]; ?> "
class="btn btn-default">
< / div >
< / div >
< script >
$('#screen-resolution-height').prop('value', screen.height);
$('#screen-resolution-width').prop('value', screen.width);
< / script >
<?php
} // End IF submit_notice
else {
?>
< div class = " row" >
< div class = "col-md-9 col-md-offset-3" >
< input type = "hidden" id = "latitude" name = "latitude" value = "E-0" >
< input type = "hidden" id = "longitude" name = "longitude" value = "E-0" >
< input type = "hidden" id = "screen-resolution-height" name = "screen_resolution_height" >
< input type = "hidden" id = "screen-resolution-width" name = "screen_resolution_width" >
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " >
< input class = "btn btn-default" type = "submit"
value="<?php echo $hesklang [ 'sub_ticket' ]; ?> ">
< script >
$('#screen-resolution-height').prop('value', screen.height);
$('#screen-resolution-width').prop('value', screen.width);
< / script >
< / div >
< / div >
<?php
} // End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
< input type = "hidden" name = "hx" value = "3" / > < input type = "hidden" name = "hy" value = "" / >
<!-- >
< input type = "text" name = "phone" value = "3" / >
< -- >
< / form >
< script >
buildValidatorForTicketSubmission("form1",
"<?php echo addslashes ( $hesklang [ 'select_at_least_one_value' ]); ?> ");
< / script >
< / div >
< / form >
<?php if ( $columnWidth == 'col-md-10 col-md-offset-1' ) : ?>
< div class = "col-md-1" > < / div > < / div >
<?php endif ; ?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
< script >
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
< / script >
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
}
// Connect to database
hesk_dbConnect();
define('PAGE_TITLE', 'CUSTOMER_HOME');
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ li >
< / ol >
<?php
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style`, `icon` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
if (hesk_dbNumRows($res) > 0)
{
?>
< div class = "row" >
< div class = "col-md-12" >
<?php
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
?>
< / div >
< / div >
<?php } ?>
< div class = "row" >
< div class = "col-md-4" >
< div class = "panel panel-default" >
< div class = "panel-heading" > <?php echo $hesklang [ 'view_ticket' ]; ?> </ div >
< div class = "panel-body" >
< form data-toggle = "validator" role = "form" class = "viewTicketSidebar" action = "ticket.php" method = "get" name = "form2" >
< div class = "form-group" >
< br / >
< label for = "ticketID" > <?php echo $hesklang [ 'ticket_trackID' ]; ?> :</ label >
< input type = "text" class = "form-control" name = "track" id = "ticketID" maxlength = "20" size = "35" value = ""
data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_id' ]); ?> "
placeholder="<?php echo htmlspecialchars ( $hesklang [ 'ticket_trackID' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
< div class = "form-group" >
< label for = "emailAddress" > <?php echo $hesklang [ 'email' ]; ?> :</ label >
<?php
$my_email = '';
$do_remember = '';
if (isset($_COOKIE['hesk_myemail']))
{
$my_email = $_COOKIE['hesk_myemail'];
$do_remember = 'checked';
}
?>
< input type = "text" class = "form-control" name = "e" id = "emailAddress" size = "35" value = " <?php echo $my_email ; ?> "
data-error="<?php echo htmlspecialchars ( $hesklang [ 'enter_valid_email' ]); ?> "
placeholder="<?php echo htmlspecialchars ( $hesklang [ 'email' ]); ?> " required>
< div class = "help-block with-errors" > < / div >
< / div >
< div class = "checkbox" >
< label for = "r" >
< input type = "checkbox" name = "r" value = "Y" <?php echo $do_remember ; ?> > <?php echo $hesklang [ 'rem_email' ]; ?>
< / label >
< / div >
<?php
}
?>
< input type = "submit" value = " <?php echo $hesklang [ 'view_ticket' ]; ?> " class = "btn btn-default" />< input type = "hidden" name = "Refresh" value = " <?php echo rand ( 10000 , 99999 ); ?> " >< input type = "hidden" name = "f" value = "1" >
< / form >
< / div >
< / div >
< / div >
< div class = "col-md-8" >
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
hesk_kbSearchLarge();
}
else
{
echo ' ';
}
?>
< div class = "row default-row-margins" >
< div class = "col-sm-6 col-xs-12" >
< a href = "index.php?a=add" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/newTicket.png" alt = " <?php echo $hesklang [ 'sub_support' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'sub_support' ]; ?> </ b >< br >
<?php echo $hesklang [ 'open_ticket' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< div class = "col-sm-6 col-xs-12" >
< a href = "ticket.php" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/viewTicket.png" alt = " <?php echo $hesklang [ 'view_existing' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'view_existing' ]; ?> </ b >< br >
<?php echo $hesklang [ 'vet' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< / div >
<?php
if ($hesk_settings['kb_enable'])
{
?>
< div class = "row default-row-margins" >
< div class = "col-sm-6 col-xs-12" >
< a href = "knowledgebase.php" class = "button-link" >
< div class = "panel panel-default" >
< div class = "panel-body" >
< div class = "row" >
< div class = "col-xs-1" >
< img src = "img/knowledgebase.png" alt = " <?php echo $hesklang [ 'kb_text' ]; ?> " >
< / div >
< div class = "col-xs-11" >
< b > <?php echo $hesklang [ 'kb_text' ]; ?> </ b >< br >
<?php echo $hesklang [ 'viewkb' ]; ?>
< / div >
< / div >
< / div >
< / div >
< / a >
< / div >
< / div >
<?php
hesk_kbTopArticles($hesk_settings['kb_index_popart']);
hesk_kbLatestArticles($hesk_settings['kb_index_latest']);
}?>
< / div >
< / div >
< div class = "blankSpace" > < / div >
< div class = "footerWithBorder" > < / div >
< div class = "blankSpace" > < / div >
< / div >
<?php
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
< p class = "text-center" >< a href = " <?php echo $hesk_settings [ 'admin_dir' ]; ?> /" > <?php echo $hesklang [ 'ap' ]; ?> </ a ></ p >
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL)) {
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1 ) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1& e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1& e=' . $email);
}
}
$tid_list = '';
$html_tid_list = '< ul > ';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '& e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
";
$html_tid_list .= "< li >
$hesklang[trackID]: " . $my_ticket['trackid'] . " < br >
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " < br >
$hesklang[status]: " . $my_status[$my_ticket['status']] . " < br >
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
< / li > ";
}
$html_tid_list .= '< / ul > ';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', $modsForHesk_settings, 0, 0, 1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id', '', $modsForHesk_settings, 0, 0, 1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg, $modsForHesk_settings);
/* Show success message */
$tmp = '< b > ' . $hesklang['tid_sent'] . '!< / b > ';
$tmp .= '< br / > < br / > ' . $hesklang['tid_sent2'] . '.';
$tmp .= '< br / > < br / > ' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit();
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
< ol class = "breadcrumb" >
< li >< a href = " <?php echo $hesk_settings [ 'site_url' ]; ?> " > <?php echo $hesk_settings [ 'site_title' ]; ?> </ a ></ li >
< li >< a href = " <?php echo $hesk_settings [ 'hesk_url' ]; ?> " > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ a ></ li >
< li class = "active" > <?php echo $hesklang [ 'tid_sent' ]; ?> </ li >
< / ol >
< tr >
< td >
<?php
} // End forgot_tid()
function processEmail($msg, $name, $num, $tid_list)
{
global $hesk_settings;
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
return $msg;
}
?>