$hesklang['manage_intro']='Here you can add and manage canned responses. These are commonly used replies which are more or less the same for every customer. You should use canned responses to avoid typing the same reply to different customers numerous times.';
$hesklang['no_saved']='No canned responses';
$hesklang['delete_saved']='Are you sure you want to delete this canned response?';
$hesklang['new_saved']='Add or Edit a canned response';
$hesklang['canned_add']='Create a new canned response';
$hesklang['saved_rem_full']='Selected canned response has been removed from the database';
$hesklang['clip_alt']='This post has attachments';
$hesklang['attachments']='Attachments';
$hesklang['fill_all']='Missing required field';
$hesklang['file_too_large']='Your file %s is too large';
$hesklang['created_on']='Created';
$hesklang['tickets_closed']='Tickets closed';
$hesklang['num_tickets_closed']='<b>%d</b> tickets have been closed';
$hesklang['select_saved']='Select a canned response';
$hesklang['select_empty']='Select / Empty';
$hesklang['insert_special']='Insert special tag (will be replaced with customer info)';
$hesklang['move_to_catgory']='Move ticket to';
$hesklang['move']='Move';
$hesklang['moved']='Ticket moved';
$hesklang['moved_to']='This ticket has been moved to the new category';
$hesklang['url']='URL';
$hesklang['all_not_closed']='All but closed';
$hesklang['chg_all']='Change all';
$hesklang['settings']='Settings';
$hesklang['settings_intro']='Use this tool to configure your help desk. For more information about all settings and options click the help sign or refer to the readme.html file.';
$hesklang['all_req']='All fields (except disabled ones) are required!';
$hesklang['wbst_title']='Website title';
$hesklang['wbst_url']='Website URL';
$hesklang['email_wm']='Webmaster email';
$hesklang['max_listings']='Listings per page';
$hesklang['print_size']='Print font size';
$hesklang['debug_mode']='Debug mode';
$hesklang['on']='ON';
$hesklang['off']='OFF';
$hesklang['use_secimg']='Use anti-SPAM image';
$hesklang['secimg_no']='Not available';
$hesklang['attach_use']='Use attachments';
$hesklang['attach_num']='Number per post';
$hesklang['attach_type']='Allowed file types';
$hesklang['place_after']='After Message';
$hesklang['place_before']='Before Message';
$hesklang['custom_f']='Custom field';
$hesklang['custom_u']='Use this field';
$hesklang['custom_n']='Field name';
$hesklang['custom_l']='Maximum length (chars)';
$hesklang['db_host']='Database host';
$hesklang['db_name']='Database name';
$hesklang['db_user']='Database username';
$hesklang['db_pass']='Database password';
$hesklang['err_sname']='Please enter your website title';
$hesklang['err_surl']='Please enter your website URL. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_wmmail']='Please enter a valid webmaster email';
$hesklang['err_nomail']='Please enter a valid noreply email';
$hesklang['err_htitle']='Please enter the title of your support desk';
$hesklang['err_hurl']='Please enter your Hesk folder url. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_nolang']='The language file specified doesn\'t exist in the language folder! Make sure the file is uploaded before changing the language setting.';
$hesklang['err_max']='Please enter maximum listings displayed per page';
$hesklang['err_psize']='Please enter the print font size';
$hesklang['err_dbhost']='Please enter your MySQL database host';
$hesklang['err_dbname']='Please enter your MySQL database name';
$hesklang['err_dbuser']='Please enter your MySQL database username';
$hesklang['err_dbpass']='Please enter your MySQL database password';
$hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME';
$hesklang['err_custname']='Please enter name(s) for selected optional field(s)';
$hesklang['err_openset']='Can\'t open file <b>hesk_settings.inc.php</b> for writing. Please CHMOD this file to 666 (rw-rw-rw-)';
$hesklang['set_saved']='Settings saved';
$hesklang['set_were_saved']='Your settings have been successfully saved';
$hesklang['sec_img']='Security image';
$hesklang['sec_miss']='Please enter the security number';
$hesklang['sec_wrng']='Wrong security number';
$hesklang['submit_problems']='Please go back and correct the following problems';
$hesklang['tid_not_found']='No tickets with your email address were found';
$hesklang['tid_sent']='Tracking ID sent';
$hesklang['tid_sent2']='An email with details about your tickets has been sent to your address';
$hesklang['check_spambox']='Be sure to also check for the email inside your SPAM/Junk mailbox!';
$hesklang['reply_not_found']='Canned response not found';
$hesklang['exists']='Exists';
$hesklang['no_exists']='Doesn\'t exist';
$hesklang['writable']='Writable';
$hesklang['not_writable']='Not writable';
$hesklang['disabled']='disabled';
$hesklang['e_settings']='You will not be able to save your settings unless this file is writable by the script. Please refer to the readme file for further instructions!';
$hesklang['e_attdir']='You will not be able to use file attachments unless the attachments folder exists and is writable by the script.';
$hesklang['e_save_settings']='Unable to save your settings because <b>hesk_settings.inc.php</b> file is not writable by the script.';
$hesklang['e_attach']='Disabled because your <b>attachments</b> directory is not writable by the script.';
$hesklang['vet']='View tickets you submitted in the past';
$hesklang['enter_user']='Please enter your username';
$hesklang['remember_user']='Remember my username';
$hesklang['wrong_user']='Wrong username';
$hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.';
$hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages
$hesklang['no_tickets_crit']='No tickets found matching your criteria';
$hesklang['confirm_execute']='Are you sure you want to continue?';
$hesklang['legend']='Legend';
$hesklang['main_page']='Home';
$hesklang['menu_users']='Users';
$hesklang['menu_cat']='Categories';
$hesklang['menu_profile']='Profile';
$hesklang['menu_kb']='Knowledgebase'; // Admin MENU item
$hesklang['kb_text']='Knowledgebase'; // Item visible to customers
$hesklang['viewkb']='View entire Knowledgebase';
$hesklang['kb']='Manage Knowledgebase';
$hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers.
A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories
and sub categories.'; // Description in ADMIN panel
$hesklang['kb_is']='The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS
$hesklang['kb_published2']='The article is viewable to everyone in the knowledgebase.';
$hesklang['kb_private']='Private';
$hesklang['kb_private2']='Private articles can only be read by staff.';
$hesklang['kb_draft']='Draft';
$hesklang['kb_draft2']='The article is saved but not yet published. It can only be read by staff<br/> who has permission to manage knowledgebase articles.';
$hesklang['kb_links']='<i><spanclass="notice"><b>Warning!</b></span><br/>Enter valid code without <head> and <body> tags, just content!</i>';
$hesklang['kb_ehtml']='This is HTML code (I will enter valid (X)HTML code)';
$hesklang['kb_dhtml']='This is plain text (links will be clickable)';
$hesklang['kb_save']='Save article';
$hesklang['kb_e_subj']='Enter article subject!';
$hesklang['kb_e_cont']='Write article contents!';
$hesklang['kb_art_added']='Article added';
$hesklang['your_kb_added']='A new knowledgebase article has been successfully added';
$hesklang['kb_art_deleted']='Article deleted';
$hesklang['your_kb_deleted']='Selected knowledgebase article has been successfully deleted';
$hesklang['kb_art_mod']='Article modified';
$hesklang['your_kb_mod']='Your changes to the selected article have been saved successfully';
$hesklang['can_del_notes']='Delete any ticket notes';
$hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users';
$hesklang['ns']='These are available options for this custom field. To save changes click <b>OK</b> and <b>Save changes</b> button on the admin settings page!';
$hesklang['rows']='Rows (height)';
$hesklang['cols']='Columns (width)';
$hesklang['opt2']='Options for this radio button, enter one option per line (each line will create a new radio button value to choose from). You need to enter at least two options!';
$hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['atl2']='Enter at least two options (one per line)!';
$hesklang['notes']='Notes';
$hesklang['noteby']='Note by';
$hesklang['delnote']='Delete note';
$hesklang['noteerr']='Note already deleted or wrong parameters';
$hesklang['s']='Submit';
$hesklang['nhid']='Notes are hidden from customers!';
$hesklang['delt']='Delete this post';
$hesklang['edtt']='Edit post';
$hesklang['edt1']='Post modified';
$hesklang['edt2']='Changes to the selected post have been saved';
$hesklang['dele']='Delete this ticket';
$hesklang['repd']='Post deleted';
$hesklang['repl']='Selected post has been deleted';
$hesklang['tickets_found']='Search results';
$hesklang['al']='Admin link';
$hesklang['ap']='Go to Administration Panel';
$hesklang['dap']='Display a link to admin panel from <ahref="../"target="_blank">help desk index</a>';
$hesklang['q_miss']='Please answer the anti-SPAM question';
$hesklang['use_q']='Use anti-SPAM question';
$hesklang['q_q']='-> Question (HTML code is <fontclass="success">allowed</font>)';
$hesklang['q_a']='-> Answer';
$hesklang['err_qask'] = 'Enter an anti-SPAM question';
$hesklang['err_qans'] = 'Enter answer to the anti-SPAM question';
$hesklang['kb_att_rem']='Selected attachment has been removed';
$hesklang['inv_att_id']='Invalid attachment ID!';
$hesklang['scb']='Checkbox';
$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!';
$hesklang['autologin']='Log me on automatically each visit';
$hesklang['just_user']='Remember just my username';
$hesklang['nothx']='No, thanks';
$hesklang['pinfo']='Profile information';
$hesklang['sig']='Signature';
$hesklang['pref']='Preferences';
$hesklang['aftrep']='After replying to a ticket';
$hesklang['showtic']='Show the ticket I just replied to';
$hesklang['gomain']='Return to main administration page';
$hesklang['shownext']='Open next ticket that needs my reply';
$hesklang['rssn']='Showing next ticket that needs your attention';
$hesklang['mrep']='Replace message';
$hesklang['madd']='Add to the bottom';
$hesklang['priv']='Private categories and articles viewable to staff only are marked with *';
$hesklang['inve']='Invalid email file';
$hesklang['emfm']='Missing email file';
$hesklang['hesk_lang']='Default Language';
$hesklang['s_mlang']='Multiple languages';
$hesklang['s_mlange']='Enable only if you provide support in all installed languages!';
$hesklang['s_inl']='Test language folder';
$hesklang['ta']='Test again';
$hesklang['alo']='Allow automatic login';
$hesklang['chol']='Preferred Language';
$hesklang['mmdl']='Make this my preferred Language';
$hesklang['warn']='WARNING';
$hesklang['dmod']='Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.';
$hesklang['kb_spar']='Category can\'t be it\'s own parent category!';
$hesklang['mysql_root']='Your MySQL password is empty, are you sure you want to login with root user? This is a significant security risk!';
$hesklang['chg']='Change';
$hesklang['chpri']='Priority changed';
$hesklang['chpri2']='Ticket\'s priority has been changed to %s';
$hesklang['selcan']='Select the canned response you would like to edit';
$hesklang['q_wrng']='Wrong anti-SPAM answer';
$hesklang['cndupl']='You already have a category with that name. Choose a unique name for each category.';
$hesklang['wsel']='Select the field you want to search by';
$hesklang['nms']='No messages selected, nothing to change';
$hesklang['tlo']='Lock ticket';
$hesklang['tul']='Unlock ticket';
$hesklang['loc']='Locked';
$hesklang['isloc']='Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved.';
$hesklang['tlock']='Ticket has been locked';
$hesklang['tunlock']='Ticket has been unlocked';
$hesklang['tislock']='This ticket has been locked, the customer will not be able to post a reply.';
$hesklang['tislock2']='This ticket has been locked, you cannot post a reply.';
$hesklang['nsfo']='No relevant articles found.';
$hesklang['elocked']='This ticket has been locked or deleted.';
$hesklang['nti2']='Insert a new ticket';
$hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter <i>customer</i> information in the form (customer name, customer email, ...) and NOT your name! Ticket will be created as if the customer submitted it.';
$hesklang['addop']='Options';
$hesklang['seno']='Send email notification to the customer';
$hesklang['otas']='Show the ticket after submission';
$hesklang['notn']='Notifications';
$hesklang['nomw']='The help desk will send an email notification when:';
$hesklang['nwts']='A new ticket is submitted with owner:';
$hesklang['ncrt']='Client responds to a ticket with owner:';
$hesklang['ntam']='A ticket is assigned to me';
$hesklang['npms']='A private message is sent to me';
$hesklang['support_remove']='A lot of time and effort went into developing HESK. Support HESK by purchasing a license that will remove the credits links <i>Powered by Help Desk Software HESK</i> from your helpdesk';
$hesklang['ycvtao']='You are not allowed to view tickets assigned to others';
$hesklang['password_not_valid']='Password must be at least 5 chars long';
$hesklang['ycovtay']='You can only view tickets assigned to you';
$hesklang['in_progress']='In Progress';
$hesklang['on_hold']='On Hold';
$hesklang['import_kb']='Import to Knowledgebase';
$hesklang['import']='You are importing a <i>private ticket</i> into a <i>public article</i>.<br/><br/>Make sure you delete any private or sensitive information from the article subject and message!';
$hesklang['tab_1']='General';
$hesklang['tab_2']='Help Desk';
$hesklang['tab_3']='Knowledgebase';
$hesklang['tab_5']='Misc';
$hesklang['disable']='Disable';
$hesklang['dat']='Date & Time';
$hesklang['lgs']='Language';
$hesklang['onc']='ON - Customers';
$hesklang['ons']='ON - All';
$hesklang['viewvtic']='View tickets';
$hesklang['reqetv']='Require email to view a ticket';
$hesklang['banlim']='Login attempts limit';
$hesklang['banmin']='Ban time (minutes)';
$hesklang['subnot']='Submit notice';
$hesklang['subnot2']='Show notice to customers submitting tickets';
$hesklang['eseqid']='Sequential IDs';
$hesklang['sconfe']='Confirm email';
$hesklang['saass']='Auto-assign tickets';
$hesklang['swyse']='WYSIWYG Editor';
$hesklang['hrts']='Rate HESK';
$hesklang['hrts2']='Show Rate this script link in admin panel';
$hesklang['noopen']='No open tickets found for this email address.';
$hesklang['maxopen']='You have reached maximum open tickets (%d of %d). Please wait until your existing tickets are resolved before opening new tickets.';
$hesklang['ntnote']='Someone adds a note to a ticket assigned to me';
$hesklang['cat_public']='This category is PUBLIC (click to make private)';
$hesklang['cat_private']='This category is PRIVATE (click to make public)';
$hesklang['cat_aa']='Auto-assign tickets in this category.';
$hesklang['cat_type']='Make this category private (only staff can select it).';
$hesklang['caaon']='Auto-assign has been enabled for selected category';
$hesklang['caaoff']='Auto-assign has been disabled for selected category';
$hesklang['cpub']='Category type changed to PUBLIC';
$hesklang['cpriv']='Category type changed to PRIVATE';
$hesklang['cpric']='Customers cannot select private categories, only staff can!';
$hesklang['user_aa']='Auto-assign tickets to this user.';
$hesklang['attach_size']='Maxmimum file size';
$hesklang['B']='B';
$hesklang['kB']='kB';
$hesklang['MB']='MB';
$hesklang['GB']='GB';
$hesklang['bytes']='bytes';
$hesklang['kilobytes']='kilobytes';
$hesklang['megabytes']='megabytes';
$hesklang['gigabytes']='gigabytes';
$hesklang['smtpssl']='SSL Protocol';
$hesklang['smtptls']='TLS Protocol';
$hesklang['oo']='Open only';
$hesklang['ool']='List only open tickets in "Forgot tracking ID" email';
$hesklang['mop']='Max open tickets';
$hesklang['rord']='Reply order';
$hesklang['newbot']='Newest reply at bottom';
$hesklang['newtop']='Newest reply at top';
$hesklang['ford']='Reply form';
$hesklang['formbot']='Show form at bottom';
$hesklang['formtop']='Show form at top';
$hesklang['mysqlv']='MySQL version';
$hesklang['phpv']='PHP version';
$hesklang['csrt']='Current HESK time:';
$hesklang['listp']='List private articles';
$hesklang['listd']='List article drafts';
$hesklang['artp']='Private articles';
$hesklang['artd']='Article drafts';
$hesklang['kb_no_part']='No private articles in the knowledgebase.';
$hesklang['kb_no_dart']='No article drafts in the knowledgebase.';
$hesklang['attpri']='You don\'t have access to this attachment.';
$hesklang['sns']='Settings were saved, but some functions were disabled because of failed tests.';
$hesklang['loops']='Email Loops';
$hesklang['looph']='Max Hits';
$hesklang['loopt']='Timeframe';
$hesklang['didum']='Did you mean %s?'; // Did you mean someone@gmail.com?
$hesklang['yfix']='Yes, fix it';
$hesklang['nole']='No, leave it';
$hesklang['sconfe2']='Show a "Confirm email" field on the submit a ticket form';
$hesklang['oln']='Old name:';
$hesklang['nen']='New name:';
$hesklang['use_form_below']='If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.';
$hesklang['esf']='Could not send email notifications.';
$hesklang['qrr']='(quoted reply removed)';
$hesklang['remqr']='Strip quoted reply';
$hesklang['remqr2']='Delete quoted reply from customer emails';
$hesklang['emp']='Your PHP does not have MySQL support enabled (mysqli extension required)';
$hesklang['attdel']='This file has been deleted from the server and is no longer available for download';
$hesklang['cannot_move_tmp']='Cannot move file to the attachments folder';
$hesklang['dsen']='Don\'t send email notification of this reply to the customer';
$hesklang['attrem']='* Some attached files have been removed *';
$hesklang['attnum']='Max number reached: %s'; // %s will show attachment name
$hesklang['attsiz']='File too large: %s'; // %s will show attachment name
$hesklang['atttyp']='Type not allowed: %s'; // %s will show attachment name
$hesklang['adf']='Admin folder';
$hesklang['atf']='Attachments folder';
$hesklang['err_adf']='The selected admin folder (%s) does not exist!'; // %s will show folder name
$hesklang['err_atf']='The selected attachments folder (%s) does not exist!'; // %s will show folder name
$hesklang['err_atr']='The selected attachments folder (%s) is not writable!'; // %s will show folder name
$hesklang['fatt']='Files attached to this message:';
$hesklang['wrepo']='Please write a reply after re-opening the ticket.';
$hesklang['ktool']='Knowledgebase tools';
$hesklang['uac']='Verify and update category article count';
$hesklang['acv']='Article count has been verified';
$hesklang['xyz']='number of public, private and draft articles in category.';
$hesklang['reports_tab']='Run reports'; // Tab title
$hesklang['crt']='Report type';
$hesklang['can_run_reports']='Can run reports (own)';
$hesklang['can_run_reports_full']='Can run reports (all)';
$hesklang['can_export']='Can export tickets';
$hesklang['roo']='<i>(only tickets assigned to you are included in the report)</i>';
$hesklang['shu']='Short links';
$hesklang['export']='Export tickets'; // Tab title
$hesklang['export_btn']='Export tickets'; // Button title
$hesklang['export_intro']='This tool allows you to export tickets into an XML spreadsheet that can be opened in Excel.';
$hesklang['stte']='Select tickets to export';
$hesklang['dtrg']='Date range';
$hesklang['sequentially']='Sequentially'; // Order tickets: Sequentially
$hesklang['ede']='Cannot create export directory, please manually create a folder called <b>export</b> inside your attachments folder and make sure it is writable by PHP (on Linux CHMOD it to 777 - rwxrwxrwx).';
$hesklang['eef']='Cannot create export file, no permission to write inside the export directory.';
$hesklang['inite']='Initializing export';
$hesklang['gXML']='Generating XML file';
$hesklang['nrow']='Number of rows exported: %d'; // %d will show number of rows exported
$hesklang['cZIP']='Compressing file into a Zip archive';
$hesklang['eZIP']='Error creating Zip archive';
$hesklang['fZIP']='Finished compressing the file';
$hesklang['pmem']='Peak memory usage: %.2f Mb'; // %.2f will be replaced with number of Mb used
$hesklang['ch2d']='» CLICK HERE TO DOWNLOAD THE EXPORT FILE «';
$hesklang['n2ex']='No tickets found matching your criteria, nothing to export!';
$hesklang['sp']='SPAM Prevention'; // For settings page
$hesklang['sit']='-> Image Type';
$hesklang['sis']='Simple image';
$hesklang['pop3keep']='Keep a copy';
$hesklang['err_dbconn']='Could not connect to MySQL database using provided information!';
$hesklang['s_inle']='Testing the language folder for valid languages. Only languages that pass all tests are properly installed.';
$hesklang['ask']='Search help:';
$hesklang['beta']='(TEST VERSION)';
$hesklang['maxpost']='You probably tried to submit more data than this server accepts.<br/><br/>Please try submitting the form again with smaller or no attachments.';
// --> Ticket history log
// Unless otherwise specified, first %s will be replaced with date and second with name/username
$hesklang['thist1']='<liclass="smaller">%s | moved to category %s by %s</li>'; // %s = date, new category, user making change
$hesklang['thist2']='<liclass="smaller">%s | assigned to %s by %s</li>'; // %s = date, assigned user, user making change
$hesklang['thist3']='<liclass="smaller">%s | closed by %s</li>';
$hesklang['thist4']='<liclass="smaller">%s | opened by %s</li>';
$hesklang['thist5']='<liclass="smaller">%s | locked by %s</li>';
$hesklang['thist6']='<liclass="smaller">%s | unlocked by %s</li>';
$hesklang['thist7']='<liclass="smaller">%s | ticket created by %s</li>';
$hesklang['thist8']='<liclass="smaller">%s | priority changed to %s by %s</li>'; // %s = date,new priority, user making change
$hesklang['thist9']='<liclass="smaller">%s | status changed to %s by %s</li>'; // %s = date, new status, user making change
$hesklang['thist10']='<liclass="smaller">%s | automatically assigned to %s</li>';
$hesklang['thist11']='<liclass="smaller">%s | submitted by email piping</li>';
$hesklang['thist12']='<liclass="smaller">%s | attachment %s deleted by %s</li>'; // %s = date, deleted attachment, user making change
$hesklang['thist13']='<liclass="smaller">%s | merged with ticket %s by %s</li>'; // %s = date, merged ticket ID, user making change
$hesklang['thist14']='<liclass="smaller">%s | time worked updated to %s by %s</li>'; // %s = date, new time worked, user making change
$hesklang['thist15']='<liclass="smaller">%s | submitted by %s</li>';
$hesklang['thist16']='<liclass="smaller">%s | submitted by POP3 fetching</li>';
// --> Knowledgebase articles log
// First %s will be replaced with date and second with user making changes
$hesklang['revision1']='<liclass="smaller">%s | submitted by %s</li>';
$hesklang['revision2']='<liclass="smaller">%s | modified by %s</li>';
// --> Text used by ReCaptcha
$hesklang['visual_challenge']='Get a visual challenge';
$hesklang['audio_challenge']='Get an audio challenge';
$hesklang['refresh_btn']='Get a new challenge';
$hesklang['instructions_visual']='Type the two words:';
$hesklang['instructions_context']='Type the words in the boxes:';
$hesklang['instructions_audio']='Type what you hear:';
$hesklang['help_btn']='Help';
$hesklang['play_again']='Play sound again';
$hesklang['cant_hear_this']='Download sound as MP3';
$hesklang['select_ticket_tpl']='Select a ticket template';
$hesklang['list_tickets_cat']='List all tickets in this category';
$hesklang['def_msg']='[No message]';
$hesklang['emlreqmsg']='Require message';
$hesklang['emlreqmsg2']='Ignore piped/fetched emails with no message';
$hesklang['relart']='Related articles'; // Title of related articles box
$hesklang['s_relart']='Related articles'; // On settings page
$hesklang['tab_7']='Ticket list';
$hesklang['fitl']='Fields in ticket list';
$hesklang['submitted']='Submitted';
$hesklang['clickemail']='View';
$hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list
$hesklang['pri_set_to']='Priority has been set to:';
$hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.';
$hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.<br/><br/>To use category priority instead, turn OFF the following feature in HESK settings:';
$hesklang['def_pri']='Category priority';
$hesklang['ch_cat_pri']='Set category priority';
$hesklang['cat_pri_ch']='Category priority has been set to:';
$hesklang['err_dbversion']='Too old MySQL version:'; // %s will be replaced with MySQL version
$hesklang['signature_long']='User signature is too long! Please limit the signature to 1000 chars';
$hesklang['ip_whois']='IP whois';
$hesklang['ednote']='Edit note message';
$hesklang['ednote2']='Note message saved';
$hesklang['perm_deny']='Permission denied';
$hesklang['mis_note']='Missing note ID';
$hesklang['no_note']='Note with this ID not found';
$hesklang['sacl']='Save and continue later';
$hesklang['reply_saved']='Your reply message has been saved for later.';
$hesklang['submit_as']='Submit as:';
$hesklang['sasc']='Submit as Customer reply';
$hesklang['creb']='Customer reply entered by:';
$hesklang['show_select']='Show "Click to select" as default option';
// Settings
$hesklang['mms']='Maintenance mode';
$hesklang['mmd']='Enable maintenance mode';
// Customer notice
$hesklang['mm1']='Maintenance in progress';
$hesklang['mm2']='In order to perform scheduled maintenance, our help desk has shut down temporarily.';
$hesklang['mm3']='We apologize for the inconvenience and ask that you please try again later.';
// Staff notice
$hesklang['mma1']='Maintenance mode is active!';
$hesklang['mma2']='Customers are not able to use the help desk.';
$hesklang['tools']='Tools';
$hesklang['banemail_intro']='Prevent certain email addresses from submitting tickets to your help desk.';
$hesklang['no_banemails']='<i>No emails are being banned.</i>';
$hesklang['eperm']='Permanent email bans:';
$hesklang['bananemail']='Email address to ban';
$hesklang['savebanemail']='Ban this email';
$hesklang['enterbanemail']='Enter the email address you wish to ban.';
$hesklang['validbanemail']='Enter a valid email address (<i>john.doe@domain.com</i>) or email domain (<i>@domain.com</i>)';
$hesklang['email_banned']='The email address <i>%s</i> was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email
$hesklang['emailbanexists']='The email address <i>%s</i> is already banned.'; // %s will be replaced with email
$hesklang['email_unbanned']='Email ban deleted';
$hesklang['banby']='Banned by';
$hesklang['delban']='Delete ban';
$hesklang['delban_confirm']='Delete this ban?';
$hesklang['baned_e']='You have been banned from submitting new support tickets.';
$hesklang['baned_ip']='You have been banned from this help desk';
$hesklang['can_ban_emails']='Can ban emails';
$hesklang['can_unban_emails']='Can unban emails (enables Can ban emails)';
$hesklang['eisban']='This email address is banned.';
$hesklang['click_unban']='Click here to unban.';
$hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.';
$hesklang['ipperm']='Permanent IP bans:';
$hesklang['iptemp']='Login failure bans:';
$hesklang['savebanip']='Ban this IP';
$hesklang['no_banips']='<i>No IPs are being banned.</i>';
$hesklang['bananip']='IP address to ban';
$hesklang['banex']='Examples:';
$hesklang['iprange']='IP range';
$hesklang['savebanip']='Ban this IP';
$hesklang['ippermban']='Ban this IP permanently';
$hesklang['enterbanip']='Enter the IP address or range you wish to ban.';
$hesklang['validbanip']='Enter a valid IP address or IP range';
$hesklang['ip_banned']='The IP address <i>%s</i> was banned and HESK will no longer accept tickets from this IP address.'; // %s will be replaced with ip
$hesklang['ip_rbanned']='The IP range <i>%s</i> was banned and HESK will no longer accept tickets from this IP range.'; // %s will be replaced with ip
$hesklang['ipbanexists']='The IP address <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['iprbanexists']='The IP range <i>%s</i> is already banned.'; // %s will be replaced with ip
$hesklang['ip_unbanned']='IP ban deleted';
$hesklang['ip_tempun']='Temporary IP ban deleted';
$hesklang['can_ban_ips']='Can ban ips';
$hesklang['can_unban_ips']='Can unban ips (enables Can ban ips)';
$hesklang['ipisban']='This IP address is banned.';
$hesklang['m2e']='Expires in (minutes)';
$hesklang['info']='Info';
$hesklang['sm_title']='Service messages';
$hesklang['sm_intro']='Display a service message in the customer area, for example to notify them about known issues and important news.';
$hesklang['can_service_msg']='Edit service messages';
$hesklang['new_sm']='New service message';
$hesklang['edit_sm']='Edit service message';
$hesklang['ex_sm']='Existing service messages';
$hesklang['sm_author']='Author';
$hesklang['sm_type']='Type';
$hesklang['sm_published']='Published';
$hesklang['sm_draft']='Draft';
$hesklang['sm_style']='Style';
$hesklang['sm_none']='None';
$hesklang['sm_success']='Success';
$hesklang['sm_info']='Info';
$hesklang['sm_notice']='Notice';
$hesklang['sm_error']='Error';
$hesklang['sm_save']='Save service message';
$hesklang['sm_preview']='Preview service message';
$hesklang['sm_mtitle']='Title';
$hesklang['sm_msg']='Message';
$hesklang['sm_e_title']='Enter service message title';
$hesklang['sm_e_msg']='Enter service message';
$hesklang['sm_e_id']='Missing message ID';
$hesklang['sm_added']='A new service message has been added';
$hesklang['sm_not_found']='This service message does not exist';
$hesklang['no_sm']='No service messages';
$hesklang['del_sm']='Delete this service message?';
$hesklang['sm_mdf']='Service message has been saved';
$hesklang['sska']='Show suggested articles';
$hesklang['taws']='These articles were suggested:';
$hesklang['defaults']='Defaults';
$hesklang['pncn']='Select notify customer option in the new ticket form';
$hesklang['pncr']='Select notify customer option in the ticket reply form';
$hesklang['pssy']='Show what knowledgebase articles were suggested to customers';
$hesklang['ccct']='Customer resolve';
$hesklang['custnot']='Notify customers when';
$hesklang['notnew']='A new support ticket is submitted';
$hesklang['notclo']='A support ticket is marked Resolved';
$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:';
$hesklang['spamn']='SPAM notice';
$hesklang['spam_inbox']='<spanstyle="color:red"><b>No confirmation email?</b><br/>We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as <b>Not SPAM</b> to avoid problems receiving our correspondence in the future.</span>';
$hesklang['ekb_o']='<b>YES</b>, use HESK as a Knowledgebase only (<i>disable help desk</i>)';
$hesklang['kb_set']='Knowledgebase settings';
$hesklang['kbo1']='Knowledgebase-only mode';
$hesklang['kbo2']='Visitors cannot submit new support tickets and are taken directly to the knowledgebase.';
$hesklang['fpass']='Forgot your password?';
$hesklang['passr']='Password reset';
$hesklang['passa']='Allow users to reset a forgot password over email';
$hesklang['passe']='Enter your email address';
$hesklang['passs']='Send me password reset link';
$hesklang['noace']='No account with that email address was found';
$hesklang['pemls']='We sent you an email with instructions on how to reset your password';
$hesklang['reset_password']='Reset your help desk password'; // Email subject
$hesklang['ehash']='Invalid or expired password reset link';
$hesklang['ehaip']='Wrong IP address. Passwords may only be reset from the IP address that requested password reset.';
$hesklang['resim']='<b>Setup your new password in the form below!</b>';
$hesklang['permissions']='Permissions';
$hesklang['atype']='Account type';
$hesklang['astaff']='Staff';
$hesklang['oon1']='Send me only open tickets';
$hesklang['oon2']='Send me all my tickets';
$hesklang['anyown']='Any owner';
$hesklang['pfr']='Another POP3 fetching task is still in progress.';
$hesklang['pjt']='Task timeout';
$hesklang['pjt2']='minutes after start';
$hesklang['nkba']='Knowledgebase search requires enough unique articles to work properly.<br/><br/>Consider adding more articles to the knowledgebase to improve search and article suggestion results.';
$hesklang['saa']='Sticky articles are displayed at the top of articles list';
$hesklang['yhbr']='You have been locked out the system for %s minutes because of too many replies to a ticket.';
$hesklang['sir']='ReCaptcha V1 API (old)';
$hesklang['sir2']='ReCaptcha V2 API (recommended)';
$hesklang['rcpb']='Site key (Public key)';
$hesklang['rcpv']='Secret key (Private key)';
// Language for Google reCaptcha API version 2
// Supported language codes: https://developers.google.com/recaptcha/docs/language
// If your language is NOT in the supported langauges, leave 'en'
$hesklang['RECAPTCHA']='en';
// Added or modified in version 2.7.0
$hesklang['imap']='IMAP Fetching';
$hesklang['imaph']='IMAP Host';
$hesklang['imapp']='IMAP Port';
$hesklang['enc']='Encryption';
$hesklang['ssl']='SSL';
$hesklang['tls']='TLS';
$hesklang['none']='None';
$hesklang['imapu']='IMAP Username';
$hesklang['imapw']='IMAP Password';
$hesklang['imaptest']='Test IMAP connection';
$hesklang['ifd']='[HESK] IMAP FETCHING IS DISABLED IN SETTINGS';
$hesklang['iei']='[HESK] PHP IMAP extension is not installed.';
$hesklang['ifr']='Another IMAP fetching task is still in progress.';
$hesklang['arp']='Auto reload page';
$hesklang['arpp']='Automatically reload page with ticket list every:';
$hesklang['seconds']='seconds'; // Reload page every X 'seconds'
$hesklang['minutes']='minutes'; // Reload page every X 'minutes'
$hesklang['atbr']='This ticket needs to be assigned before it can be replied to.';
$hesklang['attm']='Assign this ticket to me';
$hesklang['owneed']='Owner needed';
$hesklang['taat']='This ticket is already assigned to <b>%s</b>.';
$hesklang['scoy']='Are you sure you want to assign it to yourself?';
$hesklang['scot']='Are you sure you want to assign it to %s?';
$hesklang['ycto']='YES, change the owner';
$hesklang['ncto']='NO, keep current owner';
$hesklang['fass']='Require owner';
$hesklang['req_sub']='Require subject';
$hesklang['req_msg']='Require message';
$hesklang['req_email']='Require email';
$hesklang['default_subject']='Ticket from %s'; // Default ticket subject, %s will be replaced with name
$hesklang['off-hide']='Hide in customer form';
$hesklang['ons']='ON - Everyone'; // For admin settings page
$hesklang['not_valid_email']='Enter a valid email address or leave this field empty';
$hesklang['write_down']='<spanstyle="color:red">We recommend that you write down your Ticket ID for future reference.</span>';
$hesklang['re_confirm1']='Disabling this will also disable "Require email to view tickets" under "Security". Proceed?';
$hesklang['re_confirm2']='Enabling this will also enable "Require email" under "Features". Proceed?';
$hesklang['desc_category_moved'] = '(Staff) Ticket moved to a new category';
$hesklang['desc_new_reply_by_customer'] = '(Staff) New customer reply';
$hesklang['desc_new_ticket_staff'] = '(Staff) New ticket submitted';
$hesklang['desc_ticket_assigned_to_you'] = '(Staff) A ticket was assigned to you';
$hesklang['desc_new_pm'] = '(Staff) New private message';
$hesklang['desc_new_note'] = '(Staff) New note on a ticket assigned to you';
$hesklang['desc_reset_password'] = '(Staff) Reset your password';
$hesklang['etfm']='One or more email templates are missing.<br/><br/>Make sure you upload all email template files inside your <i>/language/%s/emails</i> folder.';
$hesklang['etfw']='Some email templates are not writable.<br/><br/>
Make sure PHP has permission to write to all files inside your <i>/language/%s/emails</i> folder.<br/><br/>
On Unix servers you might need to CHMOD email templates to 666 (rw-rw-rw-)';
$hesklang['et_e_id']='Missing template ID';
$hesklang['et_fm']='This email template file is missing';
$hesklang['et_fw']='This email template file is not writable';
$hesklang['et_save']='Save email template';
$hesklang['updated_on']='Updated on';
$hesklang['ticket_url']='Ticket URL';
$hesklang['pm_url']='Private message URL';
$hesklang['et_num']='Number of tickets';
$hesklang['et_list']='List of support tickets';
$hesklang['et_empty']='Email template cannot be empty';
$hesklang['et_saved']='Email template saved';
$hesklang['source']='Source';
$hesklang['select_category']='Select a category';
$hesklang['select_category_text']='What can we help you with?';
$hesklang['scat2']='(a select box will show if category count is higher)';
$hesklang['new_cf']='New custom field';
$hesklang['cf_intro']='Use this feature to add custom fields to the Submit a ticket form so you can collect additional data from customers.';
$hesklang['cf_public']='Public';
$hesklang['cf_private']='Staff only';
$hesklang['cf_cust']='For customers';
$hesklang['cf_all']='All';
$hesklang['cf_cat']='Selected';
$hesklang['cf_ctrl']='Tip: hold down CTRL key to select multiple categories';
$hesklang['visibility']='Visibility';
$hesklang['cf_save']='Save custom field';
$hesklang['ex_cf']='Active custom fields';
$hesklang['no_cf']='No active custom fields';
$hesklang['del_cf']='Delete this custom field? This will also delete any saved custom field data from the database!';
$hesklang['cf_e_id']='Invalid ID';
$hesklang['edit_cf']='Edit custom field';
$hesklang['cf_deleted']='Custom field deleted';
$hesklang['cf_not_found']='This custom field does not exist';
$hesklang['err_custname']='Enter custom field name';
$hesklang['cf_added']='A new custom field has been added';
$hesklang['cf_nocat']='Select at least one category for this custom field';
$hesklang['cf_mdf']='Custom field has been saved';
$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible.';
$hesklang['atl1']='Enter at least one option.';
$hesklang['sch']='Hidden';
$hesklang['meml3']='Allow multiple emails to be entered';
$hesklang['dmin']='Minimum accepted date';
$hesklang['dmax']='Maximum accepted date';
$hesklang['d_day']='day(s)';
$hesklang['d_week']='week(s)';
$hesklang['d_month']='month(s)';
$hesklang['d_year']='year(s)';
$hesklang['d_any']='Any date';
$hesklang['d_fixed']='Fixed date';
$hesklang['d_relative']='Relative date';
$hesklang['d_mm']='Minimum date may not be higher than maximum date';
$hesklang['d_emin']='Minimum date for <i>%s</i> is %s'; // Minimum date for FIELD_NAME is DATE
$hesklang['d_emax']='Maximum date for <i>%s</i> is %s'; // Maximum date for FIELD_NAME is DATE
$hesklang['d_format']='Date display format';
$hesklang['d_custom']='Custom format';
$hesklang['d_ci']='ADVANCED USERS ONLY: a valid PHP date format, see PHP manual.';
$hesklang['cf_noe']='Enter a valid email address into <i>%s</i>';
$hesklang['cf_noem']='Enter one or more valid email addresses into <i>%s</i>';
$hesklang['cf_limit']='You have 50 active custom fields, no new can be created.';
$hesklang['can_submit_any_cat']='Can submit tickets to any category';
$hesklang['noauth_submit']='You are not authorized to submit tickets to this category!';
$hesklang['noauth_move']='You are not authorized to move tickets to this category!';
$hesklang['noauth_resolve']='You are not authorized to resolve tickets!';
$hesklang['force_ssl']='Force SSL connections';
$hesklang['d_ssl']='<i>disabled</i> - open this page with https:// to manage this option';
$hesklang['enn']='Except for tickets from emails if email subject contains:';
$hesklang['scno']='This status cannot be changed';
$hesklang['statuses']='Statuses';
$hesklang['statuses_intro']='Use this tool to add custom ticket statuses to your help desk';
$hesklang['color']='Color';
$hesklang['csscl']='CSS class or color';
$hesklang['clr_view']='Color preview on text';
$hesklang['cbc']='Changeable by customers';
$hesklang['ccc']='Can customers change this status?';
$hesklang['del_status']='Delete this status?';
$hesklang['ex_status']='Existing statuses';
$hesklang['status_hesk']='Built-in Statuses (cannot be modified here)';
$hesklang['status_custom']='Custom Statuses';
$hesklang['status_custom_none']='No custom statuses. You can add them using the form above.';
$hesklang['status_save']='Save status';
$hesklang['list_tkt_status']='List all tickets with this status';
$hesklang['new_status']='New custom status';
$hesklang['edit_status']='Edit custom status';
$hesklang['err_status']='Enter the status name';
$hesklang['status_added']='A new custom status has been added';
$hesklang['status_e_id']='Invalid ID';
$hesklang['status_mdf']='Custom status has been saved';
$hesklang['status_deleted']='Custom status deleted';
$hesklang['status_not_found']='This custom status does not exist';
$hesklang['status_not_empty']='This status cannot be removed because tickets with this status exist';
$hesklang['status_limit']='You have 100 custom statuses, no new can be created.';
$hesklang['public_link']='Public link'; // Link to the public KB article in the private KB pages
$hesklang['frames']='Frames';
$hesklang['frames2']='Prevent loading HESK in frames on third party domains';
$hesklang['numsub']='Submitted tickets'; // Will show how many tickets this user submitted
$hesklang['hidf']='Hidden inputs are not visible to customers on the Submit a ticket form (the value will still be visible on ticket details page if they are set as public). They behave as normal text fields for staff members.';
$hesklang['rcheck']='Do not select a default option';
$hesklang['refresh_page']='Refresh this page';
$hesklang['banemail']='Ban emails';
$hesklang['banip']='Ban IPs';
$hesklang['tab_4']='Custom fields';
$hesklang['del_kba']='Delete this article';
$hesklang['del_kbaa']='Permanently delete this article';
$hesklang['hni1']='HESK not installed yet?';
$hesklang['hni2']='It appears that this help desk has not been properly installed and configured yet.';
$hesklang['hni3']='To install HESK, follow <ahref="docs/">Instructions in the documentation</a>';
$hesklang['cf']='Cache folder';
$hesklang['e_cdir']='Hesk will not be able to parse emails or cache results unless the cache folder exists and is writable.';
$hesklang['step1']='Step 1';
$hesklang['step2']='Step 2';
$hesklang['dffs']='When download completes, delete the file from server';
$hesklang['fd']='Export file deleted from server';
// ADDED OR MODIFIED IN Mods For HESK pre-1.2
$hesklang['search_the_knowledgebase'] = 'Search the Knowledgebase';
$hesklang['view_ticket_nav']='View Ticket';
$hesklang['quick_help']='Quick Help';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <spanclass="important">*</span>.';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['defaultStatusForAction'] = 'Default Status For Action';
$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to';
$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to';
$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to';
$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to';
$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to';
$hesklang['textColorRequired'] = 'Text Color is required.';
$hesklang['addNew'] = 'Add New';
$hesklang['close_action']='Close Ticket'; // Close ACTION
$hesklang['whyCantIDeleteThisStatus'] = "Why Can't I Delete This Status?";
$hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted because it is being used as a default status for a particular action.';
$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to';
$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to';
$hesklang['close_this_ticket']='Close ticket';
$hesklang['closed']='closed';
$hesklang['resolved']='Resolved'; // Ticket has been RESOLVED
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.';
$hesklang['navbarItemTextHoverColor'] = 'Navbar Item Text Hover Color';
$hesklang['navbarItemTextHoverColorHelp'] = 'The text color of the navigation items on the navigation bar when the user hovers over one of the items.';
$hesklang['navbarItemTextSelectedColor'] = 'Navbar Item Text Selected Color';
$hesklang['navbarItemTextSelectedColorHelp'] = 'The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['navbarItemSelectedBackgroundColorHelp'] = 'The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['dropdownItemTextColor'] = 'Dropdown Item Text Color';
$hesklang['dropdownItemTextColorHelp'] = 'The text color of a dropdown item.';
$hesklang['dropdownItemTextHoverColor'] = 'Dropdown Item Text Hover Color';
$hesklang['dropdownItemTextHoverColorHelp'] = 'The text color of a dropdown item when the mouse hovers over it.';
$hesklang['questionMarkColor'] = 'Question Mark Color';
$hesklang['questionMarkColorHelp'] = 'The text color for the question mark circle, as seen on the \'Settings\' page and on other various pages.';
$hesklang['dropdownItemTextHoverBackgroundColor'] = 'Dropdown Item Text Hover Background Color';
$hesklang['dropdownItemTextHoverBackgroundColorHelp'] = 'The background color of a dropdown item when the mouse hovers over it.';
$hesklang['uiColors'] = 'UI Colors';
$hesklang['displayRtl'] = 'Display site right-to-left';
$hesklang['displayRtlHelp'] = 'Check this to set the text direction to right-to-left.';
$hesklang['showIcons'] = 'Show Icons';
$hesklang['showIconsHelp'] = 'Check this box to show icons next to navigation bar items';
$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.';
$hesklang['none'] = 'None';
$hesklang['autorefresh'] = 'Autorefresh:';
$hesklang['autorefresh_restrictions'] = 'Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.';
$hesklang['multiple_select_custom_field_text'] = 'Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['date_format'] = 'Date must be in YYYY-MM-DD format.';
$hesklang['email_verified'] = 'The email address <b>%s</b> has been verified. Additionally, the following tickets have been created:'; //%s: email address
$hesklang['verify_no_records'] = 'No records were found for this activation key. Has this activation key already been used?';
$hesklang['verify_your_email'] = 'Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.';
$hesklang['new_ticket_tpl']='Add or Edit a Ticket Template';
$hesklang['and_change_status_to'] = 'and change status to'; // Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to")
$hesklang['email_custom_field_help'] = 'Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.';
$hesklang['mailgun_help'] = 'Send mail using the Mailgun API. For more information on Mailgun, visit https://www.mailgun.com';
$hesklang['mailgun_api_key'] = 'Mailgun API Key';
$hesklang['mailgun_api_key_help'] = 'Your API key for Mailgun.';
$hesklang['mailgun_domain'] = 'Mailgun Domain';
$hesklang['mailgun_domain_help'] = 'Your registered domain for Mailgun';
$hesklang['html_emails'] = 'HTML Emails';
$hesklang['html_emails_help'] = 'Send HTML-supported emails to staff and customers.<br><br>To use this feature, create a new folder called <b>html</b> in your
language\'s <b>emails</b> folder and create templates for each email file. Both the HTML and plaintext versions will be sent (recipient\'s email program will
properly display either the HTML or plaintext version, depending on their mail client\'s settings).';
$hesklang['use_bootstrap_theme_help'] = 'Enable this to use the <code>bootstrap-theme.css</code> file. Use this for a more 3D look and feel, or disable it for a flatter look.';
// ADDED OR MODIFIED IN Mods for HESK 2.1.1
$hesklang['new_article_default_type'] = 'Default Type for New Articles';
$hesklang['new_article_default_type_help'] = 'Choose the default type for new knowledgebase articles.';
$hesklang['kb_draft3'] = 'The article is saved but not yet published. It can only be read by staff who has permission to
manage knowledgebase articles.'; // This is exactly the same as kb_draft2 with all HTML removed
$hesklang['file_name'] = 'File Name';
$hesklang['action'] = 'Action';
$hesklang['click_to_preview'] = 'Click to preview';
$hesklang['attachment_removed'] = 'This attachment has been removed and cannot be viewed / downloaded';
// ADDED OR MODIFIED IN Mods for HESK 2.2.0
$hesklang['email_templates'] = 'Email templates';
$hesklang['email_templates_intro'] = 'You can edit your plaintext and HTML email templates here.';
$hesklang['edit_plain_text_template'] = 'Edit plain text template';
$hesklang['edit_html_template'] = 'Edit HTML template';
$hesklang['editing_plain_text_template'] = 'Editing plain text template <code>%s</code>'; // %s: The name of the template file, then language name
$hesklang['editing_html_template'] = 'Editing HTML template <code>%s</code>'; // %s: The name of the template file, then language name
$hesklang['show_special_tags'] = 'Show Special Tags';
$hesklang['hide_special_tags'] = 'Hide Special Tags';
$hesklang['email_template_directory_not_writable'] = 'The email template <b>%s</b> is not writable by HESK. Please CHMOD it to 0666.'; // %s: template file name
$hesklang['closable_question'] = 'Closable?';
$hesklang['closable_description'] = '<b><i>This setting is ignored if the "Closed?" setting is set to "Yes" for this status</i></b>.
<br><br>Determines if the customer and/or staff is able to close a ticket in this status.
<br><br><b>Yes:</b> Both customers and staff can close a ticket in this status.
<br><b>Customers only:</b> Customers can close a ticket in this status, but staff cannot.
<br><b>Staff only:</b> Staff can close a ticket in this status, but customers cannot.
<br><b>No:</b> No one is allowed to close a ticket in this status.'; // " = "
$hesklang['customers_only'] = 'Customers only';
$hesklang['staff_only'] = 'Staff only';
$hesklang['yes_title_case'] = 'Yes';
$hesklang['no_title_case'] = 'No';
$hesklang['autoclose_ticket_status'] = 'When a ticket is closed automatically, change the status to';
$hesklang['recent_tickets'] = 'Recent tickets';
$hesklang['current_status_colon'] = 'Current status: %s'; // %s: status name (i.e. "Resolved", "New", etc.)
$hesklang['sm_iconpicker_footer_label'] = '{0} - {1} of {2}'; // {0}: lower bound of page, {1}: upper bound of page, {2}: total number of icons
$hesklang['mods_for_hesk_acronym'] = 'MFH'; // THIS SHOULD NOT BE TRANSLATED
$hesklang['added_in_mods_for_hesk'] = 'Added in Mods for HESK';
$hesklang['statuses_intro'] = 'Here you can add, remove, and modify ticket statuses, as well as changing the default status for particular actions.';
$hesklang['statuses_saved'] = 'Ticket statuses have been updated!';
$hesklang['email_template_not_saved'] = 'The email template <b>%s</b> was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666'; // %s: Template file name
$hesklang['language_key'] = 'Language Key';
$hesklang['language_key_description'] = 'This is the language file \'key\' that contains the text you want to display';
$hesklang['key_required'] = 'Keys are required for all statuses';
$hesklang['x_merged'] = '(+%s merged)'; // %s number of tickets merged
$hesklang['merged_tickets'] = 'Merged tickets: ';
$hesklang['show_number_merged'] = 'Show number of tickets merged';
$hesklang['show_number_merged_descr'] = 'Show number of tickets merged next to Tracking ID';
$hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see which tickets were merged into the other on the ticket search screen.';
$hesklang['latest_top_on_home'] = 'Latest/Top articles on home page';
$hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page.
Otherwise, a link to the knowledgebase will appear on the home page.';
$hesklang['location_unavailable'] = "Location unavailable. Click for more information.";
$hesklang['click_for_map'] = "View map of user's location";
$hesklang['category_sort_help'] = 'Determines if categories shown on the manage categories page and all dropdowns are sorted by the user-defined order (default), or
sorted alphabetically.';
$hesklang['quick_help_sections'] = 'Quick Help Sections';
$hesklang['quick_help_sections_help'] = 'Check the checkbox to show the "Quick Help" sections on the left-hand side, or uncheck to not show.';
$hesklang['allow_rich_text_for_tickets'] = 'Allow rich text for tickets';
$hesklang['allow_rich_text_for_tickets_help'] = 'Allow staff and customers to use rich text formatting when writing ticket messages / replies.';
$hesklang['click_to_edit_name'] = 'Click to edit name';
$hesklang['new_status'] = 'New Status';
$hesklang['create_new_status_title'] = 'Create New Status';
$hesklang['status_name_title'] = 'Status Name';
$hesklang['status_name_title_help'] = 'The name of the status that should appear when viewing the ticket, for each language you have installed.';
$hesklang['properties'] = 'Properties';
$hesklang['closable'] = 'Closable'; // Same as $hesklang['closable_question'], but without punctuation
$hesklang['new_status_created'] = 'New status successfully created';
$hesklang['editing_status_x'] = 'Editing status <spanstyle="color: %s; font-weight: bold">%s</span>'; // 1st %s: text color, 2nd %s: status name
$hesklang['status_not_in_database'] = 'The status text for this language was not found in the database, so a suggested translation has been filled for you.
Please click "Save Changes" to save this translation to the database and to remove this warning.';
$hesklang['ticket_status_updated'] = 'Ticket status successfully updated!';
$hesklang['ticket_status_deleted'] = 'Ticket status deleted!';
$hesklang['confirm_delete_status'] = 'Are you sure you want to delete this status? This cannot be undone!';
$hesklang['status_sort_updated'] = 'Ticket status sort updated!';
$hesklang['status_sort'] = 'Status Sorting';
$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.';
$hesklang['default_statuses_updated'] = 'Default statuses have been updated!';
$hesklang['kb_attach_dir_help'] = 'Name of the folder, where knowledgebase attachments will be stored.<br><br>The folder needs to exist within the main HESK folder and be writable by PHP. On most systems names are CaSe SeNSiTiVe.
<br><br>Allowed chars (other will be removed): a-z A-Z 0-9 _ -';
$hesklang['display_user_agent_information'] = 'Show user agent';
$hesklang['display_user_agent_information_help'] = 'When enabled, staff will be able to view the operating system, browser,
and screen resolution of the device used to create the ticket.';
$hesklang['value_colon'] = 'Value:';
$hesklang['hidden_custom_field'] = 'Hidden text field';
$hesklang['hidden_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed and will not be visible to the user.';
$hesklang['readonly_custom_field'] = 'Read-only text field';
$hesklang['readonly_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed, but will be visible to the user.';
$hesklang['navbar_title_url'] = 'Navbar Title URL';
$hesklang['navbar_title_url_help'] = 'Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.';
$hesklang['this_field_is_required'] = 'This field is required';
$hesklang['select_at_least_one_value'] = 'Please select at least one value';
// ADDED OR MODIFIED IN Mods for HESK 2.5.2
$hesklang['manage_statuses'] = 'Manage Statuses';
$hesklang['manage_service_messages'] = 'Manage Service Messages';
$hesklang['enable_calendar_help'] = 'Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.';
$hesklang['default_view_help'] = 'Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.';
$hesklang['image_url_slash_font_icon'] = 'Image URL / Font Icon';
$hesklang['edit_custom_nav_element_title_case'] = 'Edit Custom Nav Element';
$hesklang['create_custom_nav_element_title_case'] = 'Create Custom Nav Element';
$hesklang['place'] = 'Place';
$hesklang['image_type'] = 'Image Type';
$hesklang['image_url'] = 'Image URL';
$hesklang['image_url_help'] = 'The URL of the image you wish to use. For customer/staff navigation, recommended size is <b>16x16px</b>. For the homepage blocks, recommended size is <b>32x32px</b>.';
$hesklang['font_icon'] = 'Font Icon';
$hesklang['error_saving_custom_nav_element'] = 'Error saving custom nav element!';
$hesklang['place_help'] = 'The location of the custom navigation element.';
$hesklang['url_help'] = 'The URL where the user should be taken to. Both relative and absolute URLs are supported.';
$hesklang['category_background_color_help'] = 'The hex code for the background color to be used on the view ticket screen and calendar.';
$hesklang['category_foreground_color_help'] = 'The hex code for the foreground color to be used on the view ticket and calendar screens. Leave blank for automatic color based on background.';
$hesklang['url_rewrite_help'] = 'Remove the need to include /index.php in API URLs (i.e. /api/index.php/v1/... -> /api/v1/...). Rename htaccess.txt to .htaccess in the /api folder to use.';