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Properly set assignedby, fix hesk_notifyAssignedStaff, fix audit trail

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master^2
Mike Koch 6 years ago
parent f02af695b8
commit 2e9f040519
No known key found for this signature in database
GPG Key ID: 9BA5D7F8391455ED
1 changed files with 4 additions and 7 deletions
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11
admin/delete_tickets.php
Unescape Escape View File

@ -114,10 +114,8 @@ if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']); $this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
// TODO Should we reset the assignedby? $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL WHERE `id`={$this_id} LIMIT 1");
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 WHERE `id`={$this_id} LIMIT 1"); mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_unassigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $hesklang['unas'],
1 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
$end_message[] = sprintf($hesklang['assign_2'], $this_id); $end_message[] = sprintf($hesklang['assign_2'], $this_id);
$i++; $i++;
@ -154,8 +152,7 @@ if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
continue; continue;
} }
if ($owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories'])) { if ($owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories'])) {
// TODO Should we set the assignedby? hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner}, `assignedby`=".intval($_SESSION['id'])." WHERE `id`={$this_id} LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} WHERE `id`={$this_id} LIMIT 1");
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $owner_data['name'].' ('.$owner_data['user'].')', mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $owner_data['name'].' ('.$owner_data['user'].')',
1 => $_SESSION['name'].' ('.$_SESSION['user'].')')); 1 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
@ -195,7 +192,7 @@ if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
/* Notify the new owner? */ /* Notify the new owner? */
if ($ticket['owner'] != intval($_SESSION['id'])) { if ($ticket['owner'] != intval($_SESSION['id'])) {
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you'); hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings);
} }
} else { } else {
$end_message[] = sprintf($hesklang['assign_5'], $ticket['trackid'], $owner_data['name']); $end_message[] = sprintf($hesklang['assign_5'], $ticket['trackid'], $owner_data['name']);

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