You cannot select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
83 lines
4.1 KiB
Markdown
83 lines
4.1 KiB
Markdown
## [Mods for HESK](http://mods-for-hesk.mkochcs.com) [![Number of Downloads](https://img.shields.io/github/downloads/mkoch227/Mods-for-HESK/latest/total.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Current Release](https://img.shields.io/github/release/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Project Status](https://img.shields.io/badge/status-maintained-brightgreen.svg)](https://www.github.com/mkoch227/Mods-for-HESK)
|
|
[![License](https://img.shields.io/badge/license-MIT-blue.svg)](https://github.com/mkoch227/Mods-for-HESK/blob/master/LICENSE)
|
|
[![Join the chat at https://gitter.im/mkoch227/Mods-for-HESK](https://badges.gitter.im/Join%20Chat.svg)](https://gitter.im/mkoch227/Mods-for-HESK?utm_source=badge&utm_medium=badge&utm_campaign=pr-badge&utm_content=badge)
|
|
|
|
Mods for HESK is a set of modifications for [HESK](https://www.hesk.com) v2.7.x, a free and popular helpdesk solution.
|
|
|
|
## Features
|
|
<table>
|
|
<tr>
|
|
<td>
|
|
<ul>
|
|
<li>Calendar planning module</li>
|
|
<li>A new, responsive user interface</li>
|
|
<li>Ability to create custom ticket statuses</li>
|
|
<li>Right-to-left text direction</li>
|
|
<li>Designate parent/child relationships for tickets</li>
|
|
<li>Ticket dashboard automatic refresh</li>
|
|
<li>HTML-formatted e-mails</li>
|
|
<li>Mailgun API support</li>
|
|
<li>Customer email verifications</li>
|
|
<li>Custom fields in multiple languages</li>
|
|
<li>Create new ticket based on previous ticket</li>
|
|
<li>Admins can restrict users from modifying notification settings</li>
|
|
<li>Client-side form validation</li>
|
|
</ul>
|
|
</td>
|
|
<td>
|
|
<ul>
|
|
<li>Email template editor</li>
|
|
<li>Ticket attachments directly in emails</li>
|
|
<li>Recent tickets for contact when viewing another ticket</li>
|
|
<li>Restrict statuses from being closable</li>
|
|
<li>Custom service message icons</li>
|
|
<li>Permission templates</li>
|
|
<li>Request users location in tickets</li>
|
|
<li>Category managers</li>
|
|
<li>Show number of merged tickets in ticket search view</li>
|
|
<li>Enable / disable staff members</li>
|
|
<li>More-restricted settings page access</li>
|
|
<li>User agent tracking</li>
|
|
<li>New custom fields: Date, Readonly, Hidden, Email, Multiple Select</li>
|
|
</ul>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
## Download
|
|
The latest version available for download can be downloaded from https://mods-for-hesk.mkochcs.com.
|
|
The `master` branch will always contain the latest release.
|
|
|
|
## Installation
|
|
Visit [https://mods-for-hesk.mkochcs.com/download.php](https://mods-for-hesk.mkochcs.com/download.php) for installation instructions.
|
|
|
|
## Languages / Support
|
|
Please visit https://developers.phpjunkyard.com/viewforum.php?f=19 for translation instructions and support.
|
|
Mods for HESK translations are available at http://mods-for-hesk.mkochcs.com.
|
|
|
|
## Browser Compatibility
|
|
Mods for HESK is compatible with the following browsers:
|
|
|
|
- IE 11 / Edge
|
|
- Chrome (Current Version - 2 previous major revisions)
|
|
- Firefox (Current Version - 2 previous major revisions)
|
|
- Opera (Current Version - 2 previous major revisions)
|
|
- Safari (Current Version - 2 previous major revisions)
|
|
|
|
It is possible that older browsers may or may not work with Mods for HESK.
|
|
However, support will not be provided for older browsers.
|
|
|
|
## Versioning
|
|
Releases will be numbered with the following format:
|
|
|
|
`<major>.<minor>.<patch>`
|
|
|
|
And constructed with the following guidelines:
|
|
- Updates to ensure compatibility with new minor/major versions of HESK bumps the major
|
|
- New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
|
|
- Bug fixes and misc minor changes bumps the patch
|
|
|
|
## Credits
|
|
- Mike Koch - Creator of Mods for HESK
|
|
- Klemen Stirn - Creator of HESK
|