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Starting to work on some more responsive layout for ticket.php

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merge-requests/2/head
Mike Koch 10 years ago
parent e6d1d715da
commit c295f081c5
1 changed files with 175 additions and 176 deletions
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349
ticket.php
Unescape Escape View File

@ -207,200 +207,199 @@ require_once(HESK_PATH . 'inc/header.inc.php');
<li class="active"><?php hesk_showTopBar($hesklang['cid'].': '.$trackingID); ?></li>
</ol>
<div class="enclosingDashboard">
<div class="row">
<div align="left" class="col-md-4">
<div class="moreToLeft">
<ul class="nav nav-tabs">
<li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
</ul>
<div class="summaryList">
<div class="viewTicketSidebar">
<div class="row">
<div class="col-md-6 col-xs-12">
<label class="control-label" style="margin-top:8px;"><?php echo $hesklang['changeLanguage']; ?></label>
</div>
<div class="col-md-6 col-xs-12">
<?php echo hesk_getLanguagesAsFormIfNecessary(); ?>
</div>
</div>
<p><?php echo $hesklang['quick_help_ticket']; ?></p>
<div class="row">
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<div class="row">
<div class="col-md-6 col-xs-12">
<label class="control-label" style="margin-top:8px;"><?php echo $hesklang['changeLanguage']; ?></label>
</div>
</div>
</div>
<div class="col-md-6 col-xs-12">
<?php echo hesk_getLanguagesAsFormIfNecessary(); ?>
</div>
</div>
<p><?php echo $hesklang['quick_help_ticket']; ?></p>
</div>
</div>
<div class="col-md-7">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/*
* If the ticket has been reopened by customer:
* - show the "Add a reply" form on top
* - and ask them why the form has been reopened
*/
if (isset($_SESSION['force_form_top']))
{
hesk_printCustomerReplyForm(1);
echo ' <p>&nbsp;</p> ';
unset($_SESSION['force_form_top']);
}
?>
<h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
if ($hesk_settings['sequential'])
{
echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
}
else
{
echo $trackingID;
}
?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<table class="table table-bordered">
<tr>
<td colspan="20" style="border-bottom: 0px;">
<h2><?php echo $ticket['subject']; ?></h2>
</td>
</tr>
<tr>
<td colspan="10" style="border-width: 0px">
<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?>&nbsp;&nbsp;&nbsp;&nbsp;<?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
</td>
<td colspan="10" style="border-width: 0px; text-align: right;">
<p><?php $random=rand(10000,99999);
if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
</td>
</tr>
<tr class="medLowPriority">
<?php //This entire conditional is all just for priority
if ($hesk_settings['cust_urgency'])
{
$hesk_settings['ticketColumnWidth'] = 4;
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'" ';
if ($ticket['priority'] == 0) {echo 'class="criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'class="highPriority">';}
else {echo 'class="medLowPriority">';}
echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
echo '</td>';
}
else
{
$hesk_settings['ticketColumnWidth'] = 5;
}
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
$ticketStatusKey = $ticket['statusKey'];
echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
echo '</td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
<p class="ticketPropertyText">'.$ticket['repliername'].'</p></td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
<p class="ticketPropertyText">'.$category['name'].'</p></td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
<p class="ticketPropertyText">'.$replies.'</p></td>';
?>
</tr>
</table>
<!-- REPLIES -->
<?php
if ($hesk_settings['new_top'])
{
$i = hesk_printCustomerTicketReplies() ? 0 : 1;
}
else
</div>
<div class="col-md-8">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/*
* If the ticket has been reopened by customer:
* - show the "Add a reply" form on top
* - and ask them why the form has been reopened
*/
if (isset($_SESSION['force_form_top']))
{
$i = 1;
hesk_printCustomerReplyForm(1);
echo ' <p>&nbsp;</p> ';
unset($_SESSION['force_form_top']);
}
?>
<h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
if ($hesk_settings['sequential'])
{
echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
}
else
{
echo $trackingID;
}
?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<div class="table-bordered">
<div class="row">
<div class="col-md-12">
<h2><?php echo $ticket['subject']; ?></h2>
</div>
</div>
<div class="row">
<div class="col-md-6 col-sm-12">
<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?>&nbsp;&nbsp;&nbsp;&nbsp;<?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
</div>
<div class="col-md-2 col-md-offset-4 col-sm-12" style="text-align: right">
<p><?php $random=rand(10000,99999);
if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
</div>
<div class="medLowPriority">
/* Make sure original message is in correct color if newest are on top */
$color = 'class="ticketMessageContainer"';
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<!-- Date and Action buttons -->
<p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
<!-- Custom Fields Before Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
echo '
<p>'.$v['name'].': '.$ticket[$k].'</p>';
}
}
?>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p class="message"><?php echo $ticket['message']; ?><br />&nbsp;</p>
</div>
<div class="ticketMessageTop">
<!-- Custom Fields after Message -->
<?php
</div>
</div>
<table class="table table-bordered">
<tr class="medLowPriority">
<?php //This entire conditional is all just for priority
if ($hesk_settings['cust_urgency'])
{
$hesk_settings['ticketColumnWidth'] = 4;
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'" ';
if ($ticket['priority'] == 0) {echo 'class="criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'class="highPriority">';}
else {echo 'class="medLowPriority">';}
echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
echo '</td>';
}
else
{
$hesk_settings['ticketColumnWidth'] = 5;
}
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
$ticketStatusKey = $ticket['statusKey'];
echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
echo '</td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
<p class="ticketPropertyText">'.$ticket['repliername'].'</p></td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
<p class="ticketPropertyText">'.$category['name'].'</p></td>';
echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
<p class="ticketPropertyText">'.$replies.'</p></td>';
?>
</tr>
</table>
<!-- REPLIES -->
<?php
if ($hesk_settings['new_top'])
{
$i = hesk_printCustomerTicketReplies() ? 0 : 1;
}
else
{
$i = 1;
}
/* Make sure original message is in correct color if newest are on top */
$color = 'class="ticketMessageContainer"';
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<!-- Date and Action buttons -->
<p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
<!-- Custom Fields Before Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
if ($v['use'] && $v['place']==0)
{
echo '
<p>'.$v['name'].': '.$ticket[$k].'</p>';
}
}
/* Attachments */
hesk_listAttachments($ticket['attachments'], $i);
?>
</div>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p class="message"><?php echo $ticket['message']; ?><br />&nbsp;</p>
</div>
<div class="ticketMessageTop">
<!-- Custom Fields after Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
echo '
<p>'.$v['name'].': '.$ticket[$k].'</p>';
}
}
/* Attachments */
hesk_listAttachments($ticket['attachments'], $i);
?>
</div>
</div>
<?php
if ( ! $hesk_settings['new_top'])
</div>
<?php
if ( ! $hesk_settings['new_top'])
{
hesk_printCustomerTicketReplies();
}
?>
<!-- END REPLIES -->
<?php
// Print "Submit a reply" form?
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
{
hesk_printCustomerTicketReplies();
hesk_printCustomerReplyForm();
}
?>
<!-- END REPLIES -->
<?php
// Print "Submit a reply" form?
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
{
hesk_printCustomerReplyForm();
}
?>
?>
<?php
/* Print "Submit a reply" form? */
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
{
hesk_printCustomerReplyForm();
}
/* If needed update unread replies as read for staff to know */
if ( count($unread_replies) )
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
}
?>
</div> <!-- End col-md-7 -->
</div> <!-- End row -->
</div> <!-- End enclosingDashboard-->
<?php
/* Print "Submit a reply" form? */
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
{
hesk_printCustomerReplyForm();
}
/* If needed update unread replies as read for staff to know */
if ( count($unread_replies) )
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
}
?>
</div> <!-- End col-md-7 -->
</div> <!-- End row -->

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