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@ -261,10 +261,13 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="row">
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<div class="col-md-6 col-sm-12">
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<div class="col-md-3 col-sm-12">
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<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?> <?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
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<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?></p>
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</div>
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</div>
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<div class="col-md-2 col-md-offset-4 col-sm-12" style="text-align: right">
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<div class="col-md-3 col-sm-12">
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<p><?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
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</div>
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<div class="col-md-2 col-md-offset-4 col-sm-12 close-ticket">
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<p><?php $random=rand(10000,99999);
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<p><?php $random=rand(10000,99999);
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if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
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if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
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else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
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else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
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@ -275,10 +278,10 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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if ($hesk_settings['cust_urgency'])
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if ($hesk_settings['cust_urgency'])
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{
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{
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$repliesColumnWidth = 2;
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$repliesColumnWidth = 2;
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echo '<div class="col-md-2 col-sm-12 ';
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echo '<div class="col-md-2 col-sm-12 ticket-cell ';
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if ($ticket['priority'] == 0) {echo 'criticalPriority">';}
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if ($ticket['priority'] == 0) {echo 'criticalPriority">';}
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elseif ($ticket['priority'] == 1) {echo 'highPriority">';}
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elseif ($ticket['priority'] == 1) {echo 'highPriority">';}
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else {echo 'medLowPriority" style="border-right: solid 1px #ddd; margin-top: 1px;">';}
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else {echo 'medLowPriority">';}
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echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
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echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
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if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
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if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
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@ -291,19 +294,20 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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{
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{
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$hesk_settings['ticketColumnWidth'] = 3;
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$hesk_settings['ticketColumnWidth'] = 3;
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}
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}
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echo '<div class="col-md-3 col-sm-12" style="border-right: solid 1px #ddd; margin-top: 1px;"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
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$ticketStatusKey = $ticket['statusKey'];
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$ticketStatusKey = $ticket['statusKey'];
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echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
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echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
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echo '</div>';
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echo '</div>';
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echo '<div class="col-md-3 col-sm-12" style="border-right: solid 1px #ddd; margin-top: 1px;"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
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echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
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<p class="ticketPropertyText">'.$ticket['repliername'].'</p></div>';
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<p class="ticketPropertyText">'.$ticket['repliername'].'</p></div>';
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echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12" style="border-right: solid 1px #ddd; margin-top: 1px;"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
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echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
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<p class="ticketPropertyText">'.$category['name'].'</p></div>';
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<p class="ticketPropertyText">'.$category['name'].'</p></div>';
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echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
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echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
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<p class="ticketPropertyText">'.$replies.'</p></div>';
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<p class="ticketPropertyText">'.$replies.'</p></div>';
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?>
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?>
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</div>
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</div>
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</div>
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</div>
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<div class="blankSpace"></div>
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<!-- REPLIES -->
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<!-- REPLIES -->
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<?php
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<?php
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