@ -515,10 +515,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
< div class = "blankSpace" > < / div >
<!-- BEGIN TICKT HEAD -->
< table class = "table table-bordered" >
< tbody >
< tr >
< td colspan = "20" style = "border-bottom: 0px" >
< div class = "table-bordered" >
< div class = "row" >
< div class = "col-md-12" >
< h3 >
<?php
if ($ticket['archive'])
@ -531,11 +530,16 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
}
echo $ticket['subject'];
?>< / h3 >
< / td >
< / tr >
< tr >
< td colspan = "10" style = "border-width: 0px" > <?php echo $hesklang [ 'created_on' ] . ': ' . hesk_date ( $ticket [ 'dt' ]); ?> <?php echo $hesklang [ 'last_update' ] . ': ' . hesk_date ( $ticket [ 'lastchange' ]); ?> </ td >
< td colspan = "10" style = "border-width: 0px; text-align: right" >
< / div >
< / div >
< div class = "row" >
< div class = "col-md-3 col-sm-12" >
< p > <?php echo $hesklang [ 'created_on' ] . ': ' . hesk_date ( $ticket [ 'dt' ]); ?> </ p >
< / div >
< div class = "col-md-3 col-sm-12" >
< p > <?php echo $hesklang [ 'last_update' ] . ': ' . hesk_date ( $ticket [ 'lastchange' ]); ?> </ p >
< / div >
< div class = "col-md-2 col-md-offset-4 col-sm-12 close-ticket" >
<?php
$random=rand(10000,99999);
@ -569,10 +573,10 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
href="change_status.php?track='.$trackingID.'& s='.$staffReopenedStatus['ID'].'& Refresh='.$random.'& token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'< / a > ';
}
?>
< / t d>
< / tr >
< tr >
< td colspan = "20" style = "border-width: 0px ">
< / div >
< / div >
< div class = "row" >
< div class = "col-md-12 ">
< b >< i > <?php echo $hesklang [ 'notes' ]; ?> : </ i ></ b >
<?php
if ($can_reply)
@ -591,27 +595,26 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " />
< / form >
< / div >
< / td >
< / tr >
< / div >
< / div >
< div class = "blankSpace" > < / div >
<?php
$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` AS t1 LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='".intval($ticket['id'])."' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
while ($note = hesk_dbFetchAssoc($res))
{
?>
< tr >
< td colspan = "20" class = "notes" style = "padding: 10px; border: #ffe6b8 1px solid ">
< div class = "row" >
< div class = "col-md-12 alert-warning ">
<?php if ( $can_del_notes || $note [ 'who' ] == $_SESSION [ 'id' ]) { ?> < p >< a href = "admin_ticket.php?track= <?php echo $trackingID ; ?> &Refresh= <?php echo mt_rand ( 10000 , 99999 ); ?> &delnote= <?php echo $note [ 'id' ]; ?> &token= <?php hesk_token_echo (); ?> " onclick = "return hesk_confirmExecute(' <?php echo hesk_makeJsString ( $hesklang [ 'delnote' ]) . '?' ; ?> ');" >< i class = "fa fa-times" ></ i > Delete Note</ a ></ p > <?php } ?>
< p >< i > <?php echo $hesklang [ 'noteby' ]; ?> < b > <?php echo ( $note [ 'name' ] ? $note [ 'name' ] : $hesklang [ 'e_udel' ]); ?> </ b ></ i > - <?php echo hesk_date ( $note [ 'dt' ]); ?> </ p >
< p > <?php echo $note [ 'message' ]; ?> </ p >
< / td >
< / tr >
< / div >
< / div >
<?php
}
?>
< tr class = " medLowPriority">
< div class = "row medLowPriority">
<?php
$hesk_settings['ticketColumnWidth'] = 5;
$options = array(
0 => '< option value = "0" > '.$hesklang['critical'].'< / option > ',
@ -620,10 +623,10 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
3 => '< option value = "3" > '.$hesklang['low'].'< / option > '
);
echo '< td colspan = "'.$hesk_settings['ticketColumnWidth'].'" ' ;
if ($ticket['priority'] == 0) {echo 'class=" criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'class=" highPriority">';}
else {echo 'class=" medLowPriority">';}
echo '< div class = "ticket-cell-admin col-md-3 col-sm-12 ' ;
if ($ticket['priority'] == 0) {echo 'criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'highPriority">';}
else {echo 'medLowPriority">';}
echo '< p class = "ticketPropertyTitle" > '.$hesklang['priority'].'< / p > ';
@ -648,9 +651,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
< / form >
< / t d> ';
< / div > ';
echo '< td colspan = "'.$hesk_settings['ticketColumnWidth'].' "> < p class = "ticketPropertyTitle" > '.$hesklang['status'].'< / p > ';
echo '< div class = "col-md-3 col-sm-12 ticket-cell-admin "> < p class = "ticketPropertyTitle" > '.$hesklang['status'].'< / p > ';
$status_options = array();
$results = hesk_dbQuery("SELECT `ID`, `ShortNameContentKey` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`");
while ($row = $results->fetch_assoc())
@ -673,8 +676,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
< input type = "hidden" name = "token" value = "'.hesk_token_echo(0).'" / >
< / span >
< / form >
< / t d> ';
echo '< td colspan = "'.$hesk_settings['ticketColumnWidth'].' "> < p class = "ticketPropertyTitle" > '.$hesklang['owner'].'< / p >
< / div > ';
echo '< div class = "col-md-3 col-sm-12 ticket-cell-admin "> < p class = "ticketPropertyTitle" > '.$hesklang['owner'].'< / p >
< p class = "ticketPropertyText" > ';
echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
@ -707,8 +710,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
< input type = "hidden" name = "token" value = "'.hesk_token_echo(0).'" / >
< / span > ';
}
echo '< / form > < / t d> ';
echo '< td colspan = "'.$hesk_settings['ticketColumnWidth'].' "> < p class = "ticketPropertyTitle" > '.$hesklang['category'].'< / p >
echo '< / form > < / div > ';
echo '< div class = "col-md-3 col-sm-12 ticket-cell-admin "> < p class = "ticketPropertyTitle" > '.$hesklang['category'].'< / p >
< p class = "ticketPropertyText" > '.$category['name'].'< / p > ';
if ($can_change_cat)
@ -730,11 +733,11 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
< / form > '; }
echo '< / t d> ';
echo '< / div > ';
?>
< / tr >
< / tbody >
< / table >
< / div >
< / div >
< div class = "blankSpace" > < / div >
<!-- END TICKET HEAD -->
<?php