@ -50,6 +50,8 @@ $hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted bec
$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to';
$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to';
$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to';
$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to';
$hesklang['close_this_ticket']='Close ticket';
$hesklang['close_this_ticket']='Close ticket';
$hesklang['closed']='closed'; // Ticket has been RESOLVED
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <fontclass="important">*</font>.';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <fontclass="important">*</font>.';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, mark it as resolved, or re-open the ticket if applicable.';