$statusName = hesk_dbFetchAssoc(hesk_dbQuery("SELECT `Key`, `TextColor` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE ID = ".$ticket['status']));
$statusRS = hesk_dbQuery("SELECT `ID`, `TextColor` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE ID = ".$ticket['status']);