<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/reporting_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Check permissions for this feature
hesk_checkPermission('can_run_reports');
// Should reports be full or limited to own tickets?
$can_run_reports_full = hesk_checkPermission('can_run_reports_full', 0);
// Set default values
define('CALENDAR',1);
define('MAIN_PAGE',1);
define('LOAD_TABS',1);
$selected = array(
'w' => array(0=>'',1=>''),
'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
'type' => array(1=>'',2=>'',3=>'',4=>''),
);
$is_all_time = 0;
/* Default this month to date */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('m/d/Y', strtotime('last month'));
$input_dateto = date('m/d/Y');
/* Date */
if (!empty($_GET['w']))
{
$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
if (strlen($df) == 8)
{
$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
$input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
}
else
{
$date_from = date('Y-m-d', strtotime('last month') );
}
$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
if (strlen($dt) == 8)
{
$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
$input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
}
else
{
$date_to = date('Y-m-d');
}
if ($date_from > $date_to)
{
$tmp = $date_from;
$tmp2 = $input_datefrom;
$date_from = $date_to;
$input_datefrom = $input_dateto;
$date_to = $tmp;
$input_dateto = $tmp2;
$note_buffer = $hesklang['datetofrom'];
}
if ($date_to > date('Y-m-d'))
{
$date_to = date('Y-m-d');
$input_dateto = date('m/d/Y');
}
$query_string = 'reports.php?w=1& datefrom='.urlencode($input_datefrom).'& dateto='.urlencode($input_dateto);
$selected['w'][1]='checked="checked"';
$selected['time'][3]='selected="selected"';
}
else
{
$selected['w'][0]='checked="checked"';
$_GET['time'] = intval( hesk_GET('time', 3) );
switch ($_GET['time'])
{
case 1:
/* Today */
$date_from = date('Y-m-d');
$date_to = $date_from;
$selected['time'][1]='selected="selected"';
$is_all_time = 1;
break;
case 2:
/* Yesterday */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
$date_to = $date_from;
$selected['time'][2]='selected="selected"';
$is_all_time = 1;
break;
case 4:
/* Last month */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
$selected['time'][4]='selected="selected"';
break;
case 5:
/* Last 30 days */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
$date_to = date('Y-m-d');
$selected['time'][5]='selected="selected"';
break;
case 6:
/* This week */
list($date_from,$date_to)=dateweek(0);
$date_to = date('Y-m-d');
$selected['time'][6]='selected="selected"';
break;
case 7:
/* Last week */
list($date_from,$date_to)=dateweek(-1);
$selected['time'][7]='selected="selected"';
break;
case 8:
/* This business week */
list($date_from,$date_to)=dateweek(0,1);
$date_to = date('Y-m-d');
$selected['time'][8]='selected="selected"';
break;
case 9:
/* Last business week */
list($date_from,$date_to)=dateweek(-1,1);
$selected['time'][9]='selected="selected"';
break;
case 10:
/* This year */
$date_from = date('Y').'-01-01';
$date_to = date('Y-m-d');
$selected['time'][10]='selected="selected"';
break;
case 11:
/* Last year */
$date_from = date('Y')-1 . '-01-01';
$date_to = date('Y')-1 . '-12-31';
$selected['time'][11]='selected="selected"';
break;
case 12:
/* All time */
$date_from = hesk_getOldestDate();
$date_to = date('Y-m-d');
$selected['time'][12]='selected="selected"';
$is_all_time = 1;
break;
default:
$_GET['time'] = 3;
$selected['time'][3]='selected="selected"';
}
$query_string = 'reports.php?w=0& time='.$_GET['time'];
}
unset($tmp);
/* Type */
$type = intval( hesk_GET('type', 1) );
if (isset($selected['type'][$type]))
{
$selected['type'][$type] = 'selected="selected"';
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
< div class = "enclosingDashboard" style = "padding-top: 20px" >
< div class = "row" >
< div align = "left" class = "col-md-4" >
< div class = "moreToLeft" >
< ul class = "nav nav-tabs" >
< li class = "active" >< a title = " <?php echo $hesklang [ 'reports_tab' ]; ?> " href = "javascript:void(null);" onclick = "javascript:alert(' <?php echo hesk_makeJsString ( $hesklang [ 'reports_intro' ]); ?> ')" > <?php echo $hesklang [ 'reports_tab' ]; ?> < i class = "fa fa-question-circle settingsquestionmark" ></ i ></ a ></ li >
<?php
// Show a link to export.php if user has permission to do so
if ( hesk_checkPermission('can_export',0) )
{
echo '< li > < a title = "' . $hesklang['export'] . '" href = "export.php" > ' . $hesklang['export'] . '< / a > < / li > ';
}
?>
< / ul >
< div class = "summaryList" >
< div class = "viewTicketSidebar" >
< form action = "reports.php" method = "get" name = "form1" role = "form" >
< div class = "form-group" >
< label for = "dtrg" class = "control-label" > <?php echo $hesklang [ 'dtrg' ]; ?> </ b > :</ label >
< div class = "radio" >
< input type = "radio" name = "w" value = "0" id = "w0" <?php echo $selected [ 'w' ][ 0 ]; ?> />
< select name = "time" onclick = "document.getElementById('w0').checked = true" onfocus = "document.getElementById('w0').checked = true" style = "margin-top:5px;margin-bottom:5px;" >
< option value = "1" <?php echo $selected [ 'time' ][ 1 ]; ?> > <?php echo $hesklang [ 'r1' ]; ?> (<?php echo $hesklang [ 'd' . date ( 'w' )]; ?> )</ option >
< option value = "2" <?php echo $selected [ 'time' ][ 2 ]; ?> > <?php echo $hesklang [ 'r2' ]; ?> (<?php echo $hesklang [ 'd' . date ( 'w' , mktime ( 0 , 0 , 0 , date ( 'm' ), date ( 'd' ) - 1 , date ( 'Y' )))]; ?> )</ option >
< option value = "3" <?php echo $selected [ 'time' ][ 3 ]; ?> > <?php echo $hesklang [ 'r3' ]; ?> (<?php echo $hesklang [ 'm' . date ( 'n' )]; ?> )</ option >
< option value = "4" <?php echo $selected [ 'time' ][ 4 ]; ?> > <?php echo $hesklang [ 'r4' ]; ?> (<?php echo $hesklang [ 'm' . date ( 'n' , mktime ( 0 , 0 , 0 , date ( 'm' ) - 1 , date ( 'd' ), date ( 'Y' )))]; ?> )</ option >
< option value = "5" <?php echo $selected [ 'time' ][ 5 ]; ?> > <?php echo $hesklang [ 'r5' ]; ?> </ option >
< option value = "6" <?php echo $selected [ 'time' ][ 6 ]; ?> > <?php echo $hesklang [ 'r6' ]; ?> </ option >
< option value = "7" <?php echo $selected [ 'time' ][ 7 ]; ?> > <?php echo $hesklang [ 'r7' ]; ?> </ option >
< option value = "8" <?php echo $selected [ 'time' ][ 8 ]; ?> > <?php echo $hesklang [ 'r8' ]; ?> </ option >
< option value = "9" <?php echo $selected [ 'time' ][ 9 ]; ?> > <?php echo $hesklang [ 'r9' ]; ?> </ option >
< option value = "10" <?php echo $selected [ 'time' ][ 10 ]; ?> > <?php echo $hesklang [ 'r10' ]; ?> (<?php echo date ( 'Y' ); ?> )</ option >
< option value = "11" <?php echo $selected [ 'time' ][ 11 ]; ?> > <?php echo $hesklang [ 'r11' ]; ?> (<?php echo date ( 'Y' , mktime ( 0 , 0 , 0 , date ( 'm' ), date ( 'd' ), date ( 'Y' ) - 1 )); ?> )</ option >
< option value = "12" <?php echo $selected [ 'time' ][ 12 ]; ?> > <?php echo $hesklang [ 'r12' ]; ?> </ option >
< / select >
< / div >
< div class = "radio" >
< input type = "radio" name = "w" value = "1" id = "w1" <?php echo $selected [ 'w' ][ 1 ]; ?> />
<?php echo $hesklang [ 'from' ]; ?> < input type = "text" name = "datefrom" value = " <?php echo $input_datefrom ; ?> " id = "datefrom" class = "tcal" size = "10" onclick = "document.getElementById('w1').checked = true" onfocus = "document.getElementById('w1').checked = true;this.focus;" />
<?php echo $hesklang [ 'to' ]; ?> < input type = "text" name = "dateto" value = " <?php echo $input_dateto ; ?> " id = "dateto" class = "tcal" size = "10" onclick = "document.getElementById('w1').checked = true" onfocus = "document.getElementById('w1').checked = true; this.focus;" />
< / div >
< / div >
< div class = "form-group" >
< label for = "type" class = "control-label" > <?php echo $hesklang [ 'crt' ]; ?> </ b > :</ label >
< select name = "type" class = "form-control" >
< option value = "1" <?php echo $selected [ 'type' ][ 1 ]; ?> > <?php echo $hesklang [ 't1' ]; ?> </ option >
< option value = "2" <?php echo $selected [ 'type' ][ 2 ]; ?> > <?php echo $hesklang [ 't2' ]; ?> </ option >
< option value = "3" <?php echo $selected [ 'type' ][ 3 ]; ?> > <?php echo $hesklang [ 't3' ]; ?> </ option >
< option value = "4" <?php echo $selected [ 'type' ][ 4 ]; ?> > <?php echo $hesklang [ 't4' ]; ?> </ option >
< / select >
< / div >
< div class = "form-group" style = "text-align: center" >
< input type = "submit" value = " <?php echo $hesklang [ 'dire' ]; ?> " class = "btn btn-default" />
< input type = "hidden" name = "token" value = " <?php hesk_token_echo (); ?> " />
< / div >
< / form >
< / div >
< / div >
< / div >
< / div >
< div class = "col-sm-8" >
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<?php
if ($date_from == $date_to)
{
?>
< h3 > <?php echo hesk_dateToString ( $date_from , 0 ); ?> </ h3 >
< div class = "footerWithBorder blankSpace" > < / div >
<?php
}
else
{
?>
< h3 > <?php echo hesk_dateToString ( $date_from , 0 ); ?> - <?php echo hesk_dateToString ( $date_to , 0 ); ?> </ h3 >
< div class = "footerWithBorder blankSpace" > < / div >
<?php
}
// Show a note if reports are limited
if ( ! $can_run_reports_full)
{
echo "< p > {$hesklang['roo']}< / p > ";
}
/* Report type */
switch ($type)
{
case 2:
hesk_ticketsByMonth();
break;
case 3:
hesk_ticketsByUser();
break;
case 4:
hesk_ticketsByCategory();
break;
default:
hesk_ticketsByDay();
}
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function hesk_ticketsByCategory()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
/* List of categories */
$cat = array();
$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . ( $can_run_reports_full ? '1' : hesk_myCategories('id') ) . " ORDER BY `id` ASC");
while ($row=hesk_dbFetchAssoc($res))
{
$cat[$row['id']]=$row['name'];
}
$tickets = array();
$totals = array('num_tickets' => 0, 'resolved' => 0, 'all_replies' => 0, 'staff_replies' => 0, 'worked' => 0);
/* Populate category counts */
foreach ($cat as $id => $name)
{
$tickets[$id] = array(
'num_tickets' => 0,
'resolved' => 0,
'all_replies' => 0,
'staff_replies' => 0,
'worked' => '',
);
}
/* SQL query for category stats */
$res = hesk_dbQuery("
SELECT DISTINCT `t1`.`category`, `t2`.`num_tickets`, `t2`.`seconds_worked` AS `seconds_worked`, IFNULL(`t3`.`all_replies`,0) AS `all_replies`, IFNULL(`t4`.`staff_replies`,0) AS `staff_replies` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`
LEFT JOIN (SELECT COUNT(*) AS `num_tickets`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`, `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` WHERE DATE(`t1`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `category`) AS `t2` ON `t1`.`category`=`t2`.`category`
LEFT JOIN (SELECT COUNT(*) AS `all_replies`, `t1`.`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`, `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND DATE(`t5`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `t1`.`category`) AS `t3` ON `t1`.`category`=`t3`.`category`
LEFT JOIN (SELECT COUNT(*) AS `staff_replies`, `t1`.`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`, `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND " . ( $can_run_reports_full ? "`t5`.`staffid` > 0" : "`t5`.`staffid` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`t5`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `t1`.`category`) AS `t4` ON `t1`.`category`=`t4`.`category`
WHERE DATE(`t1`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'" .
( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" )
);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($cat[$row['category']]))
{
$tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
$tickets[$row['category']]['all_replies'] += $row['all_replies'];
$tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
$tickets[$row['category']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
}
else
{
/* Category deleted */
if ( ! isset($tickets[9999]) )
{
$cat[9999] = $hesklang['catd'];
$tickets[9999] = array('num_tickets' => $row['num_tickets'], 'resolved' => 0, 'all_replies' => $row['all_replies'], 'staff_replies' => $row['staff_replies'], 'worked' => $row['seconds_worked']);
}
else
{
$tickets[9999]['num_tickets'] += $row['num_tickets'];
$tickets[9999]['all_replies'] += $row['all_replies'];
$tickets[9999]['staff_replies'] += $row['staff_replies'];
$tickets[9999]['worked'] += $row['seconds_worked'];
}
}
$totals['num_tickets'] += $row['num_tickets'];
$totals['all_replies'] += $row['all_replies'];
$totals['staff_replies'] += $row['staff_replies'];
$totals['worked'] += $row['seconds_worked'];
}
// Get number of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `num_tickets` , `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) " . ( $can_run_reports_full ? "" : " AND `owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `category`");
// Update number of open and resolved tickets
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($cat[$row['category']]))
{
$tickets[$row['category']]['resolved'] += $row['num_tickets'];
}
else
{
// Category deleted
$tickets[9999]['resolved'] += $row['num_tickets'];
}
$totals['resolved'] += $row['num_tickets'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);
if ( isset($tickets[9999]) )
{
$tickets[9999]['worked'] = hesk_SecondsToHHMMSS($tickets[9999]['worked']);
}
?>
< table class = "table table-striped table-condensed" >
< tr >
< th > <?php echo $hesklang [ 'category' ]; ?> </ th >
< th > <?php echo $hesklang [ 'tickets' ]; ?> </ th >
< th > <?php echo $hesklang [ 'topen' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closed' ]; ?> </ th >
< th > <?php echo $hesklang [ 'replies' ] . ' (' . $hesklang [ 'all' ] . ')' ; ?> </ th >
< th > <?php echo $hesklang [ 'replies' ] . ' (' . $hesklang [ 'staff' ] . ')' ; ?> </ th >
< th > <?php echo $hesklang [ 'ts' ]; ?> </ th >
< / tr >
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'num_tickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'num_tickets' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all_replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'staff_replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
<?php
}
foreach ($tickets as $k => $d)
{
?>
< tr >
< td > <?php echo $cat [ $k ]; ?> </ td >
< td > <?php echo $d [ 'num_tickets' ]; ?> </ td >
< td > <?php echo $d [ 'num_tickets' ] - $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'all_replies' ]; ?> </ td >
< td > <?php echo $d [ 'staff_replies' ]; ?> </ td >
< td > <?php echo $d [ 'worked' ]; ?> </ td >
< / tr >
<?php
}
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'num_tickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'num_tickets' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all_replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'staff_replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
< / table >
<?php
} // END hesk_ticketsByCategory
function hesk_ticketsByUser()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
// Some variables we will need
$tickets = array();
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0);
// Get list of users
$admins = array();
// I. ADMINISTRATORS can view all users
if ($_SESSION['isadmin'] || hesk_checkPermission('can_run_reports_full', 0) )
{
// -> get list of users
$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
// -> populate $admins and $tickets arrays
while ($row=hesk_dbFetchAssoc($res))
{
$admins[$row['id']] = $row['name'];
$tickets[$row['id']] = array(
'asstickets' => 0,
'resolved' => 0,
'tickets' => 0,
'replies' => 0,
'worked' => '',
);
}
// -> get list of tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `owner`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['owner']]['asstickets'] += $row['cnt'];
$totals['asstickets'] += $row['cnt'];
$tickets[$row['owner']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
$totals['worked'] += $row['seconds_worked'];
}
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `owner`");
// -> update resolved ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['owner']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// -> get number of replies
$res = hesk_dbQuery("SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `staffid`");
// -> update number of replies values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['staffid']]['tickets'] += $row['tcnt'];
$tickets[$row['staffid']]['replies'] += $row['cnt'];
$totals['tickets'] += $row['tcnt'];
$totals['replies'] += $row['cnt'];
}
}
// II. OTHER STAFF may only see their own stats
else
{
$admins[$_SESSION['id']] = $_SESSION['name'];
// -> get list of tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
$row = hesk_dbFetchAssoc($res);
// -> update ticket values
$tickets[$_SESSION['id']]['asstickets'] = $row['cnt'];
$totals['asstickets'] = $row['cnt'];
$tickets[$_SESSION['id']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
$totals['worked'] += $row['seconds_worked'];
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND `status`='3' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
$row = hesk_dbFetchAssoc($res);
// -> update resolved ticket values
$tickets[$_SESSION['id']]['resolved'] = $row['cnt'];
$totals['resolved'] = $row['cnt'];
// -> get number of replies
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` = '" . intval($_SESSION['id']) . "' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
$row = hesk_dbFetchAssoc($res);
$tickets[$_SESSION['id']]['tickets'] = $row['tcnt'];
$tickets[$_SESSION['id']]['replies'] = $row['cnt'];
$totals['tickets'] = $row['tcnt'];
$totals['replies'] = $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);
?>
< table class = "table table-striped table-condensed" >
< tr >
< th > <?php echo $hesklang [ 'user' ]; ?> </ th >
< th > <?php echo $hesklang [ 'ticass' ]; ?> </ th >
< th > <?php echo $hesklang [ 'topen' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closed' ]; ?> </ th >
< th > <?php echo $hesklang [ 'ticall' ]; ?> </ th >
< th > <?php echo $hesklang [ 'replies' ]; ?> </ th >
< th > <?php echo $hesklang [ 'ts' ]; ?> </ th >
< / tr >
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'asstickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'asstickets' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'tickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
<?php
}
foreach ($tickets as $k => $d)
{
?>
< tr >
< td > <?php echo $admins [ $k ]; ?> </ td >
< td > <?php echo $d [ 'asstickets' ]; ?> </ td >
< td > <?php echo $d [ 'asstickets' ] - $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'tickets' ]; ?> </ td >
< td > <?php echo $d [ 'replies' ]; ?> </ td >
< td > <?php echo $d [ 'worked' ]; ?> </ td >
< / tr >
<?php
}
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'asstickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'asstickets' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'tickets' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'replies' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
< / table >
<?php
} // END hesk_ticketsByUser
function hesk_ticketsByMonth()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = MonthsArray($date_from,$date_to);
// Pre-populate date values
foreach ($dt as $month)
{
$tickets[$month] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['all'] += $row['cnt'];
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` = '3' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);
?>
< table class = "table table-striped table-condensed" >
< tr >
< th > <?php echo $hesklang [ 'month' ]; ?> </ th >
< th > <?php echo $hesklang [ 'atik' ]; ?> </ th >
< th > <?php echo $hesklang [ 'topen' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closed' ]; ?> </ th >
< th > <?php echo $hesklang [ 'ts' ]; ?> </ th >
< / tr >
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
< tr >
< th >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ th >
< th >< b > <?php echo $totals [ 'all' ]; ?> </ b ></ th >
< th >< b > <?php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </ b ></ th >
< th >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ th >
< th >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ th >
< / tr >
<?php
}
foreach ($tickets as $k => $d)
{
?>
< tr >
< td > <?php echo hesk_dateToString ( $k , 0 , 0 , 1 ); ?> </ td >
< td > <?php echo $d [ 'all' ]; ?> </ td >
< td > <?php echo $d [ 'all' ] - $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'worked' ]; ?> </ td >
< / tr >
<?php
}
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
< / table >
<?php
} // END hesk_ticketsByMonth
function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = DateArray($date_from,$date_to);
// Pre-populate date values
foreach ($dt as $day)
{
$tickets[$day] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['all'] += $row['cnt'];
$tickets[$row['mydt']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);
?>
< table class = "table table-striped table-condensed" >
< tr >
< th > <?php echo $hesklang [ 'date' ]; ?> </ th >
< th > <?php echo $hesklang [ 'atik' ]; ?> </ th >
< th > <?php echo $hesklang [ 'topen' ]; ?> </ th >
< th > <?php echo $hesklang [ 'closed' ]; ?> </ th >
< th > <?php echo $hesklang [ 'ts' ]; ?> </ th >
< / tr >
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
<?php
}
foreach ($tickets as $k => $d)
{
?>
< tr >
< td > <?php echo hesk_dateToString ( $k ); ?> </ td >
< td > <?php echo $d [ 'all' ]; ?> </ td >
< td > <?php echo $d [ 'all' ] - $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'resolved' ]; ?> </ td >
< td > <?php echo $d [ 'worked' ]; ?> </ td >
< / tr >
<?php
}
?>
< tr >
< td >< b > <?php echo $hesklang [ 'totals' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'resolved' ]; ?> </ b ></ td >
< td >< b > <?php echo $totals [ 'worked' ]; ?> </ b ></ td >
< / tr >
< / table >
<?php
} // END hesk_ticketsByDay
?>
< / div >
< / div >
< / div >