<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
hesk_session_start();
// Do we have parameters in query string? If yes, store them in session and redirect
if ( isset($_GET['track']) || isset($_GET['e']) )
{
$_SESSION['p_track'] = hesk_GET('track');
$_SESSION['p_email'] = hesk_GET('e');
header('Location: print.php');
die();
}
/* Get the tracking ID */
$trackingID = hesk_cleanID('p_track') or die("$hesklang[int_error]: $hesklang[no_trackID]");
/* Connect to database */
hesk_dbConnect();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Perform additional checks for customers
if (empty($_SESSION['id'])) {
// Are we in maintenance mode?
hesk_check_maintenance();
// Verify email address match
hesk_verifyEmailMatch($trackingID);
$my_email = hesk_getCustomerEmail(0, 'p_email');
hesk_verifyEmailMatch($trackingID, $my_email);
}
/* Clean ticket parameters from the session data, we don't need them anymore */
hesk_cleanSessionVars( array('p_track', 'p_email') );
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);
// Demo mode
if (defined('HESK_DEMO')) {
$ticket['email'] = 'hidden@demo.com';
$ticket['ip'] = '127.0.0.1';
}
/* Get category name and ID */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='{$ticket['category']}' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($res) != 1) {
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($res);
/* Get replies */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
$replies = hesk_dbNumRows($res);
$modsForHesk_settings = mfh_getSettings();
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
< html >
< head >
< title > <?php echo $hesk_settings [ 'hesk_title' ]; ?> </ title >
< meta http-equiv = "Content-Type" content = "text/html; charset= <?php echo $hesklang [ 'ENCODING' ]; ?> " >
< style type = "text/css" >
body, table, td {
color: black;
font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
font-size: <?php echo $hesk_settings [ 'print_font_size' ]; ?> px;
}
p {
color: black;
font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
font-size: <?php echo $hesk_settings [ 'print_font_size' ]; ?> px;
margin-top: 0;
margin-bottom: 0;
}
table {
border-collapse: collapse;
}
hr {
border: 0;
color: #9e9e9e;
background-color: #9e9e9e;
height: 1px;
width: 100%;
text-align: <?php if ( $modsForHesk_settings [ 'rtl' ]) { echo 'right' ;} else { echo 'left' ;} ?> ;
}
< / style >
< / head >
< body onload = "window.print()" >
<?php
/* Ticket priority */
switch ($ticket['priority']) {
case 0:
$ticket['priority'] = '< b > ' . $hesklang['critical'] . '< / b > ';
break;
case 1:
$ticket['priority'] = '< b > ' . $hesklang['high'] . '< / b > ';
break;
case 2:
$ticket['priority'] = $hesklang['medium'];
break;
default:
$ticket['priority'] = $hesklang['low'];
}
/* Set last replier name */
if ($ticket['lastreplier']) {
if (empty($ticket['repliername'])) {
$ticket['repliername'] = $hesklang['staff'];
}
} else {
$ticket['repliername'] = $ticket['name'];
}
/* Other variables that need processing */
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$random = mt_rand(10000, 99999);
// Print ticket head
echo '
< h3 > ' . $ticket['subject'] . '< / h3 >
< hr / >
< table border = "1" bordercolor = "#FFFFFF" cellspacing = "0" cellpadding = "2" width = "100%" >
< tr >
< td bgcolor = "#EEE" > < b > ' . $hesklang['trackID'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $trackingID . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['ticket_status'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $hesklang[$ticket['statusKey']] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['created_on'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['dt'] . '< / td >
< / tr >
< tr >
< td bgcolor = "#EEE" > < b > ' . $hesklang['last_update'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['lastchange'] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['last_replier'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['repliername'] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['category'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $category['name'] . '< / td >
< / tr >
';
// Show IP and time worked to staff
if (!empty($_SESSION['id'])) {
echo '
< tr >
< td bgcolor = "#EEE" > < b > ' . $hesklang['ts'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['time_worked'] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['ip'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['ip'] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['email'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $ticket['email'] . '< / td >
< / tr >
';
}
echo '< tr > ';
// Assigned to?
if ($ticket['owner'] & & !empty($_SESSION['id'])) {
$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
echo '
< td bgcolor = "#EEE" > < b > ' . $hesklang['taso3'] . '< / b > < / td >
< td bgcolor = "#DDD" > ' . $ticket['owner'] . '< / td >
';
}
echo '
< td bgcolor = "#EEE" > < b > ' . $hesklang['name'] . ':< / b > < / td >
< td bgcolor = "#DDD" > ' . $ticket['name'] . '< / td >
';
echo '< / tr > ';
// Custom fields
$num_cols = 0;
echo '< tr > ';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if (($v['use'] == 1 || (! empty($_SESSION['id']) & & $v['use'] == 2)) & & hesk_is_custom_field_in_category($k, $ticket['category'])) {
if ($num_cols == 3) {
echo '< / tr > < tr > ';
$num_cols = 0;
}
switch ($v['type']) {
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
}
?>
< td bgcolor = "#EEE" >< b > <?php echo $v [ 'name' ]; ?> :</ b ></ td >
< td bgcolor = "#DDD" > <?php echo hesk_unhortenUrl ( $ticket [ $k ]); ?> </ td >
<?php
$num_cols++;
}
}
// Close ticket head table
echo '< / table > < br > ';
// Print initial ticket message
if ($ticket['message'] != '') {
$newMessage = hesk_unhortenUrl($ticket['message']);
if ($ticket['html']) {
$newMessage = hesk_html_entity_decode($newMessage);
}
echo '< p > ' . $newMessage . '< / p > ';
}
// Print replies
while ($reply = hesk_dbFetchAssoc($res)) {
$reply['dt'] = hesk_date($reply['dt'], true);
$theReply = hesk_unhortenUrl($reply['message']);
if ($reply['html']) {
$theReply = hesk_html_entity_decode($theReply);
}
echo '
< hr / >
< table border = "1" bordercolor = "#FFFFFF" cellspacing = "0" cellpadding = "2" width = "100%" >
< tr >
< td bgcolor = "#EEE" > < b > ' . $hesklang['date'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $reply['dt'] . '< / td >
< td bgcolor = "#EEE" > < b > ' . $hesklang['name'] . ':< / b > < / td > < td bgcolor = "#DDD" > ' . $reply['name'] . '< / td >
< / tr >
< / table >
< div class = "message" > ' . $theReply . '< / div >
';
}
// Print "end of ticket" message
echo $hesklang['end_ticket'];
?>
< / body >
< / html >