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<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', '../');
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define('VALIDATOR', 1);
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define('PAGE_TITLE', 'ADMIN_CANNED');
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define('MFH_PAGE_LAYOUT', 'TOP_ONLY');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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require(HESK_PATH . 'inc/mail_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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define('WYSIWYG', 1);
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/* Check permissions for this feature */
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hesk_checkPermission('can_man_canned');
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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/* What should we do? */
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if ($action = hesk_REQUEST('a')) {
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if (defined('HESK_DEMO')) {
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hesk_process_messages($hesklang['ddemo'], 'manage_canned.php', 'NOTICE');
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} elseif ($action == 'new') {
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new_saved();
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} elseif ($action == 'edit') {
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edit_saved();
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} elseif ($action == 'remove') {
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remove();
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} elseif ($action == 'order') {
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order_saved();
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}
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}
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$modsForHesk_settings = mfh_getSettings();
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print main manage users page */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<script language="javascript" type="text/javascript"><!--
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function confirm_delete() {
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if (confirm('<?php echo hesk_makeJsString($hesklang['delete_saved']); ?>')) {
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return true;
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}
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else {
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return false;
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}
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}
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function hesk_insertTag(tag) {
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var text_to_insert = '%%' + tag + '%%';
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var msg = '';
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<?php
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if ($modsForHesk_settings['rich_text_for_tickets']) { ?>
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msg = tinymce.get("message").getContent();
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tinymce.get("message").setContent('');
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tinymce.get("message").execCommand('mceInsertRawHTML', false, msg + text_to_insert);
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<?php } else { ?>
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msg = document.getElementById('message').value;
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document.getElementById('message').value = msg + text_to_insert;
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<?php }
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?>
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document.form1.msg.focus();
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}
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function hesk_insertAtCursor(myField, myValue) {
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if (document.selection) {
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myField.focus();
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sel = document.selection.createRange();
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sel.text = myValue;
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} else if (myField.selectionStart || myField.selectionStart == '0') {
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var startPos = myField.selectionStart;
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var endPos = myField.selectionEnd;
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myField.value = myField.value.substring(0, startPos)
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+ myValue
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+ myField.value.substring(endPos, myField.value.length);
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} else {
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myField.value += myValue;
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}
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}
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//-->
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</script>
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<?php
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$result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'std_replies` ORDER BY `reply_order` ASC');
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$options = '';
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$javascript_messages = '';
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$javascript_titles = '';
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$i = 1;
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$j = 0;
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$num = hesk_dbNumRows($result);
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?>
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<div class="content-wrapper">
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<section class="content">
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<div class="box">
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<div class="box-header with-border">
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<h1 class="box-title">
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<?php echo $hesklang['savedResponses']; ?>
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</h1>
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<div class="box-tools pull-right">
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<button type="button" class="btn btn-box-tool" data-widget="collapse">
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<i class="fa fa-minus"></i>
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</button>
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</div>
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</div>
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<div class="box-body">
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<?php if ($num < 1)
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{
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echo '<p>' . $hesklang['no_saved'] . '</p>';
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}
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else
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{ ?>
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<table class="table table-hover">
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<tr>
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<th><?php echo $hesklang['saved_title']; ?></th>
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<th><?php echo $hesklang['opt']; ?></th>
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</tr>
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<?php
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while ($mysaved = hesk_dbFetchAssoc($result)) {
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$j++;
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if (isset($_SESSION['canned']['selcat2']) && $mysaved['id'] == $_SESSION['canned']['selcat2']) {
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$color = 'admin_green';
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unset($_SESSION['canned']['selcat2']);
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} else {
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$color = $i ? 'admin_white' : 'admin_gray';
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}
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$tmp = $i ? 'White' : 'Blue';
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$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
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$i = $i ? 0 : 1;
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$options .= '<option value="' . $mysaved['id'] . '"';
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$options .= (isset($_SESSION['canned']['id']) && $_SESSION['canned']['id'] == $mysaved['id']) ? ' selected="selected" ' : '';
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$options .= '>' . $mysaved['title'] . '</option>';
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$javascript_titles .= 'myTitle[' . $mysaved['id'] . ']=\'' . addslashes($mysaved['title']) . "';\n";
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if ($modsForHesk_settings['rich_text_for_tickets']) {
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$theMessage = hesk_html_entity_decode($mysaved['message']);
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$theMessage = addslashes($theMessage);
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$javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", $theMessage) . "';\n";
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} else {
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$javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", addslashes($mysaved['message'])) . "';\n";
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}
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echo '
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<tr>
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<td>' . $mysaved['title'] . '</td>
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<td>
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';
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if ($num > 1) {
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if ($j == 1) {
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echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" /> <a href="manage_canned.php?a=order&replyid=' . $mysaved['id'] . '&move=15&token=' . hesk_token_echo(0) . '"><i class="fa fa-fw fa-arrow-down icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_dn'] . '"></i></a>';
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} elseif ($j == $num) {
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echo '<a href="manage_canned.php?a=order&replyid=' . $mysaved['id'] . '&move=-15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_up'] . '"></i></a> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
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} else {
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echo '
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<a href="manage_canned.php?a=order&replyid=' . $mysaved['id'] . '&move=-15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_up'] . '"></i></a>
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<a href="manage_canned.php?a=order&replyid=' . $mysaved['id'] . '&move=15&token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-down icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['move_dn'] . '"></i></a>
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';
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}
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} else {
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echo '';
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}
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echo '
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<a href="manage_canned.php?a=remove&id=' . $mysaved['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete'] . '"></i></a> </td>
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</tr>
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';
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} // End while
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}
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?>
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</table>
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</div>
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</div>
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<?php if ($modsForHesk_settings['rich_text_for_tickets']): ?>
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<script type="text/javascript">
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/* <![CDATA[ */
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tinyMCE.init({
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mode: "textareas",
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editor_selector: "htmlEditor",
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elements: "content",
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theme: "advanced",
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convert_urls: false,
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theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
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theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
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theme_advanced_buttons3: "",
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theme_advanced_toolbar_location: "top",
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theme_advanced_toolbar_align: "left",
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theme_advanced_statusbar_location: "bottom",
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theme_advanced_resizing: true
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});
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/* ]]> */
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</script>
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<?php endif; ?>
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<div class="box">
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<div class="box-header with-border">
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<h1 class="box-title">
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<?php echo $hesklang['manage_saved']; ?> <a href="javascript:void(0)"
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onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['manage_intro']); ?>')"><i
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class="fa fa-question-circle settingsquestionmark"></i></a>
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</h1>
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<div class="box-tools pull-right">
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<button type="button" class="btn btn-box-tool" data-widget="collapse">
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<i class="fa fa-minus"></i>
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</button>
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</div>
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</div>
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<div class="box-body">
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<script language="javascript" type="text/javascript"><!--
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// -->
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var myMsgTxt = new Array();
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var myTitle = new Array();
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myMsgTxt[0] = '';
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myTitle[0] = '';
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<?php
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echo $javascript_titles;
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echo $javascript_messages;
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?>
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function setMessage(msgid) {
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var useHtmlEditor = <?php echo $modsForHesk_settings['rich_text_for_tickets']; ?>;
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var myMsg = myMsgTxt[msgid];
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var mySubject = myTitle[msgid];
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if (myMsg == '') {
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if (useHtmlEditor) {
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tinymce.get("message").setContent('');
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tinymce.get("message").execCommand('mceInsertRawHTML', false, '');
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}
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else {
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$('#message').val('');
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}
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$('#subject').val('');
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return true;
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}
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if (document.getElementById) {
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if (useHtmlEditor) {
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tinymce.get("message").setContent('');
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tinymce.get("message").execCommand('mceInsertRawHTML', false, myMsg);
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} else {
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myMsg = $('<textarea />').html(myMsg).text();
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$('#message').val(myMsg).trigger('input');
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}
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mySubject = $('<textarea />').html(mySubject).text();
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$('#subject').val(mySubject).trigger('input');
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}
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else {
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document.form1.message.value = myMsg;
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document.form1.subject.value = mySubject;
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}
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if (msgid == 0) {
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document.form1.a[0].checked = true;
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} else {
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document.form1.a[1].checked = true;
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}
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}
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//-->
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</script>
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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?>
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<?php
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$onsubmit = '';
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if ($modsForHesk_settings['rich_text_for_tickets']) {
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$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
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}
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?>
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<form action="manage_canned.php" method="post" name="form1" class="form-horizontal" role="form" data-toggle="validator" <?php echo $onsubmit; ?>>
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<div class="form-group">
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<div class="col-sm-12">
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<?php
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if ($num > 0) {
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?>
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<div class="row">
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<div class="col-sm-12">
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<div class="radio">
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<label><input type="radio" name="a"
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value="new" <?php echo (!isset($_SESSION['canned']['what']) || $_SESSION['canned']['what'] != 'EDIT') ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['canned_add']; ?>
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</label>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-sm-6">
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<div class="radio">
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<label><input type="radio" name="a"
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value="edit" <?php echo (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] == 'EDIT') ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['canned_edit']; ?>
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</label>:
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</div>
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</div>
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<div class="col-sm-6">
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<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
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<option value="0"> - <?php echo $hesklang['select_empty']; ?>-
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</option><?php echo $options; ?></select>
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</div>
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</div>
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<?php
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} else {
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echo '<input type="hidden" name="a" value="new" /><label> ' . $hesklang['canned_add'] . '</label>';
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}
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?>
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</div>
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</div>
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<div class="form-group">
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<label for="name" class="col-sm-2 control-label"><?php echo $hesklang['saved_title']; ?></label>
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|
<div class="col-sm-10">
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<span id="HeskTitle"><input id="subject" class="form-control"
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|
placeholder="<?php echo htmlspecialchars($hesklang['saved_title']); ?>"
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|
type="text" name="name" size="40"
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data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
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|
maxlength="50" <?php if (isset($_SESSION['canned']['name'])) {
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|
echo ' value="' . stripslashes($_SESSION['canned']['name']) . '" ';
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} ?> required></span>
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<div class="help-block with-errors"></div>
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</div>
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</div>
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<div class="form-group" id="message-group">
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<label for="msg" class="col-sm-2 control-label"><?php echo $hesklang['message']; ?></label>
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<div class="col-sm-10">
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<span id="HeskMsg">
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<textarea id="message" class="htmlEditor form-control"
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placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" name="msg"
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data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
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rows="15" cols="70" required><?php
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if (isset($_SESSION['canned']['msg'])) {
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|
echo stripslashes($_SESSION['canned']['msg']);
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}
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?></textarea>
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</span>
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<div class="help-block with-errors" id="message-help-block"></div>
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<?php echo $hesklang['insert_special']; ?>:
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<a href="javascript:void(0)"
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onclick="hesk_insertTag('HESK_ID')"><?php echo $hesklang['seqid']; ?></a> |
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<a href="javascript:void(0)"
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onclick="hesk_insertTag('HESK_TRACK_ID')"><?php echo $hesklang['trackID']; ?></a> |
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<a href="javascript:void(0)"
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onclick="hesk_insertTag('HESK_NAME')"><?php echo $hesklang['name']; ?></a> |
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<a href="javascript:void(0)"
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onclick="hesk_insertTag('HESK_EMAIL')"><?php echo $hesklang['email']; ?></a> |
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<a href="javascript:void(0)"
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onclick="hesk_insertTag('HESK_OWNER')"><?php echo $hesklang['owner']; ?></a>
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<?php
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|
foreach ($hesk_settings['custom_fields'] as $k => $v) {
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|
if ($v['use']) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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echo '| <a href="javascript:void(0)" onclick="hesk_insertTag(\'HESK_' . $k . '\')">' . $v['name'] . '</a> ';
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}
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}
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|
?>
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</div>
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|
</div>
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|
<div class="form-group text-center">
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|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
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|
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-default"/>
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</div>
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</form>
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</div>
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|
</div>
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|
</section>
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|
</div>
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|
<?php
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|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
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|
|
exit();
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|
|
|
|
|
|
|
|
|
|
/*** START FUNCTIONS ***/
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|
|
|
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|
|
function edit_saved()
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|
|
|
{
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|
|
|
global $hesk_settings, $hesklang;
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|
|
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|
|
/* A security check */
|
|
|
|
hesk_token_check('POST');
|
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|
|
|
|
|
|
$hesk_error_buffer = '';
|
|
|
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|
|
|
|
$id = intval(hesk_POST('saved_replies')) or $hesk_error_buffer .= '<li>' . $hesklang['selcan'] . '</li>';
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|
|
$savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_saved_title'] . '</li>';
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|
|
$msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_saved_msg'] . '</li>';
|
|
|
|
|
|
|
|
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
|
|
|
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
|
|
|
|
|
|
|
$_SESSION['canned']['what'] = 'EDIT';
|
|
|
|
$_SESSION['canned']['id'] = $id;
|
|
|
|
$_SESSION['canned']['name'] = $savename;
|
|
|
|
$_SESSION['canned']['msg'] = $msg;
|
|
|
|
|
|
|
|
/* Any errors? */
|
|
|
|
if (strlen($hesk_error_buffer)) {
|
|
|
|
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
|
|
|
|
hesk_process_messages($hesk_error_buffer, 'manage_canned.php?saved_replies=' . $id);
|
|
|
|
}
|
|
|
|
|
|
|
|
$result = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "std_replies` SET `title`='" . hesk_dbEscape($savename) . "',`message`='" . hesk_dbEscape($msg) . "' WHERE `id`='" . intval($id) . "'");
|
|
|
|
|
|
|
|
unset($_SESSION['canned']['what']);
|
|
|
|
unset($_SESSION['canned']['id']);
|
|
|
|
unset($_SESSION['canned']['name']);
|
|
|
|
unset($_SESSION['canned']['msg']);
|
|
|
|
|
|
|
|
hesk_process_messages($hesklang['your_saved'], 'manage_canned.php?saved_replies=' . $id, 'SUCCESS');
|
|
|
|
} // End edit_saved()
|
|
|
|
|
|
|
|
|
|
|
|
function new_saved()
|
|
|
|
{
|
|
|
|
global $hesk_settings, $hesklang;
|
|
|
|
|
|
|
|
/* A security check */
|
|
|
|
hesk_token_check('POST');
|
|
|
|
|
|
|
|
$hesk_error_buffer = '';
|
|
|
|
$savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_saved_title'] . '</li>';
|
|
|
|
$msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_saved_msg'] . '</li>';
|
|
|
|
|
|
|
|
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
|
|
|
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
|
|
|
|
|
|
|
$_SESSION['canned']['what'] = 'NEW';
|
|
|
|
$_SESSION['canned']['name'] = $savename;
|
|
|
|
$_SESSION['canned']['msg'] = $msg;
|
|
|
|
|
|
|
|
/* Any errors? */
|
|
|
|
if (strlen($hesk_error_buffer)) {
|
|
|
|
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
|
|
|
|
hesk_process_messages($hesk_error_buffer, 'manage_canned.php');
|
|
|
|
}
|
|
|
|
|
|
|
|
/* Get the latest reply_order */
|
|
|
|
$result = hesk_dbQuery('SELECT `reply_order` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'std_replies` ORDER BY `reply_order` DESC LIMIT 1');
|
|
|
|
$row = hesk_dbFetchRow($result);
|
|
|
|
$my_order = $row[0] + 10;
|
|
|
|
|
|
|
|
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "std_replies` (`title`,`message`,`reply_order`) VALUES ('" . hesk_dbEscape($savename) . "','" . hesk_dbEscape($msg) . "','" . intval($my_order) . "')");
|
|
|
|
|
|
|
|
unset($_SESSION['canned']['what']);
|
|
|
|
unset($_SESSION['canned']['name']);
|
|
|
|
unset($_SESSION['canned']['msg']);
|
|
|
|
|
|
|
|
hesk_process_messages($hesklang['your_saved'], 'manage_canned.php', 'SUCCESS');
|
|
|
|
} // End new_saved()
|
|
|
|
|
|
|
|
|
|
|
|
function remove()
|
|
|
|
{
|
|
|
|
global $hesk_settings, $hesklang;
|
|
|
|
|
|
|
|
/* A security check */
|
|
|
|
hesk_token_check();
|
|
|
|
|
|
|
|
$mysaved = intval(hesk_GET('id')) or hesk_error($hesklang['id_not_valid']);
|
|
|
|
|
|
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "std_replies` WHERE `id`='" . intval($mysaved) . "'");
|
|
|
|
if (hesk_dbAffectedRows() != 1) {
|
|
|
|
hesk_error("$hesklang[int_error]: $hesklang[reply_not_found].");
|
|
|
|
}
|
|
|
|
|
|
|
|
hesk_process_messages($hesklang['saved_rem_full'], 'manage_canned.php', 'SUCCESS');
|
|
|
|
} // End remove()
|
|
|
|
|
|
|
|
|
|
|
|
function order_saved()
|
|
|
|
{
|
|
|
|
global $hesk_settings, $hesklang;
|
|
|
|
|
|
|
|
/* A security check */
|
|
|
|
hesk_token_check();
|
|
|
|
|
|
|
|
$replyid = intval(hesk_GET('replyid')) or hesk_error($hesklang['reply_move_id']);
|
|
|
|
$_SESSION['canned']['selcat2'] = $replyid;
|
|
|
|
|
|
|
|
$reply_move = intval(hesk_GET('move'));
|
|
|
|
|
|
|
|
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "std_replies` SET `reply_order`=`reply_order`+" . intval($reply_move) . " WHERE `id`='" . intval($replyid) . "'");
|
|
|
|
if (hesk_dbAffectedRows() != 1) {
|
|
|
|
hesk_error("$hesklang[int_error]: $hesklang[reply_not_found].");
|
|
|
|
}
|
|
|
|
|
|
|
|
/* Update all category fields with new order */
|
|
|
|
$result = hesk_dbQuery('SELECT `id` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'std_replies` ORDER BY `reply_order` ASC');
|
|
|
|
|
|
|
|
$i = 10;
|
|
|
|
while ($myreply = hesk_dbFetchAssoc($result)) {
|
|
|
|
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "std_replies` SET `reply_order`=" . intval($i) . " WHERE `id`='" . intval($myreply['id']) . "'");
|
|
|
|
$i += 10;
|
|
|
|
}
|
|
|
|
|
|
|
|
header('Location: manage_canned.php');
|
|
|
|
exit();
|
|
|
|
} // End order_saved()
|
|
|
|
|
|
|
|
?>
|