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<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.5 from 28th August 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', './');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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hesk_load_database_functions();
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/* Print XML header */
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header('Content-Type: text/html; charset=' . $hesklang['ENCODING']);
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/* Get the search query composed of the subject and message */
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$query = hesk_REQUEST('q') or die('');
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hesk_dbConnect();
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/* Get relevant articles from the database */
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$res = hesk_dbQuery("SELECT t1.`id`, t1.`subject`, LEFT(t1.`content`, " . max(200, $hesk_settings['kb_substrart'] * 2) . ") AS `content`, MATCH(`subject`,`content`,`keywords`) AGAINST ('" . hesk_dbEscape($query) . "') AS `score`
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FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . 'kb_articles` AS t1
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LEFT JOIN `' . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` AS t2 ON t1.`catid` = t2.`id`
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WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('" . hesk_dbEscape($query) . "')
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LIMIT " . intval($hesk_settings['kb_search_limit']));
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$num = hesk_dbNumRows($res);
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/* Solve some spacing issues */
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if (hesk_isREQUEST('p')) {
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echo ' <br />';
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}
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/* Return found articles */
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?>
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<div class="alert alert-info">
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<span style="font-size:12px;font-weight:bold"><?php echo $hesklang['sc']; ?>:</span><br/> <br/>
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<?php
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if (!$num) {
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echo '<i>' . $hesklang['nsfo'] . '</i>';
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} else {
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$max_score = 0;
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while ($article = hesk_dbFetchAssoc($res)) {
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if ($article['score'] > $max_score) {
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$max_score = $article['score'];
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}
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if ($max_score && ($article['score'] / $max_score) < 0.25) {
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break;
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}
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$txt = strip_tags($article['content']);
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if (strlen($txt) > $hesk_settings['kb_substrart']) {
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$txt = substr($txt, 0, $hesk_settings['kb_substrart']) . '...';
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}
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echo '
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<a href="knowledgebase.php?article=' . $article['id'] . '&suggest=1" target="_blank">' . $article['subject'] . '</a>
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<input type="hidden" name="suggested[]" value="' . $article['id'] . '|' . stripslashes(hesk_input($article['subject'])) . '">
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<br />' . $txt . '<br /><br />';
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}
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}
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?>
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</div>
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