$hesklang['search_the_knowledgebase'] = 'Search the Knowledgebase';
$hesklang['view_ticket_nav']='View Ticket';
$hesklang['quick_help']='Quick Help';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <spanclass="important">*</span>.';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['defaultStatusForAction'] = 'Default Status For Action';
$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to';
$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to';
$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to';
$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to';
$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to';
$hesklang['textColorRequired'] = 'Text Color is required.';
$hesklang['addNew'] = 'Add New';
$hesklang['close_action']='Close Ticket'; // Close ACTION
$hesklang['whyCantIDeleteThisStatus'] = "Why Can't I Delete This Status?";
$hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted because it is being used as a default status for a particular action.';
$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to';
$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to';
$hesklang['close_this_ticket']='Close ticket';
$hesklang['closed']='closed';
$hesklang['resolved']='Resolved'; // Ticket has been RESOLVED
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.';
// ADDED OR MODIFIED IN Mods For HESK 1.2.2
$hesklang['changeLanguage'] = 'Change language to';
$hesklang['navbarBrandHoverColorHelp'] = 'The text color of the \'brand\' on the left when the use moves their mouse over the text.';
$hesklang['navbarItemTextColor'] = 'Navbar Item Text Color';
$hesklang['navbarItemTextColorHelp'] = 'The text color of the navigation items on the navigation bar.';
$hesklang['navbarItemTextHoverColor'] = 'Navbar Item Text Hover Color';
$hesklang['navbarItemTextHoverColorHelp'] = 'The text color of the navigation items on the navigation bar when the user hovers over one of the items.';
$hesklang['navbarItemTextSelectedColor'] = 'Navbar Item Text Selected Color';
$hesklang['navbarItemTextSelectedColorHelp'] = 'The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['navbarItemSelectedBackgroundColorHelp'] = 'The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['dropdownItemTextColor'] = 'Dropdown Item Text Color';
$hesklang['dropdownItemTextColorHelp'] = 'The text color of a dropdown item.';
$hesklang['dropdownItemTextHoverColor'] = 'Dropdown Item Text Hover Color';
$hesklang['dropdownItemTextHoverColorHelp'] = 'The text color of a dropdown item when the mouse hovers over it.';
$hesklang['questionMarkColor'] = 'Question Mark Color';
$hesklang['questionMarkColorHelp'] = 'The text color for the question mark circle, as seen on the \'Settings\' page and on other various pages.';
$hesklang['dropdownItemTextHoverBackgroundColor'] = 'Dropdown Item Text Hover Background Color';
$hesklang['dropdownItemTextHoverBackgroundColorHelp'] = 'The background color of a dropdown item when the mouse hovers over it.';
$hesklang['uiColors'] = 'UI Colors';
$hesklang['displayRtl'] = 'Display site right-to-left';
$hesklang['displayRtlHelp'] = 'Check this to set the text direction to right-to-left.';
$hesklang['showIcons'] = 'Show Icons';
$hesklang['showIconsHelp'] = 'Check this box to show icons next to navigation bar items';
$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.';
$hesklang['none'] = 'None';
$hesklang['autorefresh'] = 'Autorefresh:';
$hesklang['autorefresh_restrictions'] = 'Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.';
$hesklang['multiple_select_custom_field_text'] = 'Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['date_format'] = 'Date must be in YYYY-MM-DD format.';
$hesklang['email_verified'] = 'The email address <b>%s</b> has been verified. Additionally, the following tickets have been created:'; //%s: email address
$hesklang['verify_no_records'] = 'No records were found for this activation key. Has this activation key already been used?';
$hesklang['verify_your_email'] = 'Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.';
$hesklang['new_ticket_tpl']='Add or Edit a Ticket Template';
$hesklang['and_change_status_to'] = 'and change status to'; // Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to")
$hesklang['email_custom_field_help'] = 'Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.';
$hesklang['mailgun_help'] = 'Send mail using the Mailgun API. For more information on Mailgun, visit https://www.mailgun.com';
$hesklang['mailgun_api_key'] = 'Mailgun API Key';
$hesklang['mailgun_api_key_help'] = 'Your API key for Mailgun.';
$hesklang['mailgun_domain'] = 'Mailgun Domain';
$hesklang['mailgun_domain_help'] = 'Your registered domain for Mailgun';
$hesklang['html_emails'] = 'HTML Emails';
$hesklang['html_emails_help'] = 'Send HTML-supported emails to staff and customers.<br><br>To use this feature, create a new folder called <b>html</b> in your
language\'s <b>emails</b> folder and create templates for each email file. Both the HTML and plaintext versions will be sent (recipient\'s email program will
properly display either the HTML or plaintext version, depending on their mail client\'s settings).';
$hesklang['use_bootstrap_theme_help'] = 'Enable this to use the <code>bootstrap-theme.css</code> file. Use this for a more 3D look and feel, or disable it for a flatter look.';
// ADDED OR MODIFIED IN Mods for HESK 2.1.1
$hesklang['new_article_default_type'] = 'Default Type for New Articles';
$hesklang['new_article_default_type_help'] = 'Choose the default type for new knowledgebase articles.';
$hesklang['kb_draft3'] = 'The article is saved but not yet published. It can only be read by staff who has permission to
manage knowledgebase articles.'; // This is exactly the same as kb_draft2 with all HTML removed
$hesklang['file_name'] = 'File Name';
$hesklang['action'] = 'Action';
$hesklang['click_to_preview'] = 'Click to preview';
$hesklang['attachment_removed'] = 'This attachment has been removed and cannot be viewed / downloaded';
// ADDED OR MODIFIED IN Mods for HESK 2.2.0
$hesklang['email_templates'] = 'Email templates';
$hesklang['email_templates_intro'] = 'You can edit your plaintext and HTML email templates here.';
$hesklang['edit_plain_text_template'] = 'Edit plain text template';
$hesklang['edit_html_template'] = 'Edit HTML template';
$hesklang['editing_plain_text_template'] = 'Editing plain text template <code>%s</code>'; // %s: The name of the template file, then language name
$hesklang['editing_html_template'] = 'Editing HTML template <code>%s</code>'; // %s: The name of the template file, then language name
$hesklang['show_special_tags'] = 'Show Special Tags';
$hesklang['hide_special_tags'] = 'Hide Special Tags';
$hesklang['email_template_directory_not_writable'] = 'The email template <b>%s</b> is not writable by HESK. Please CHMOD it to 0666.'; // %s: template file name
$hesklang['closable_question'] = 'Closable?';
$hesklang['closable_description'] = '<b><i>This setting is ignored if the "Closed?" setting is set to "Yes" for this status</i></b>.
<br><br>Determines if the customer and/or staff is able to close a ticket in this status.
<br><br><b>Yes:</b> Both customers and staff can close a ticket in this status.
<br><b>Customers only:</b> Customers can close a ticket in this status, but staff cannot.
<br><b>Staff only:</b> Staff can close a ticket in this status, but customers cannot.
<br><b>No:</b> No one is allowed to close a ticket in this status.'; // " = "
$hesklang['customers_only'] = 'Customers only';
$hesklang['staff_only'] = 'Staff only';
$hesklang['yes_title_case'] = 'Yes';
$hesklang['no_title_case'] = 'No';
$hesklang['autoclose_ticket_status'] = 'When a ticket is closed automatically, change the status to';
$hesklang['recent_tickets'] = 'Recent tickets';
$hesklang['current_status_colon'] = 'Current status: %s'; // %s: status name (i.e. "Resolved", "New", etc.)
$hesklang['email_attachments_help'] = '<b>Show attachments as links:</b> Links to attachments will be appended at the end of the email.
<br><br><b>Attach directly to email:</b> Attachments will be embedded directly into emails.';
$hesklang['show_attachments_as_links'] = 'Show attachments as links';
$hesklang['attach_directly_to_email'] = 'Attach directly to email';
// ADDED OR MODIFIED IN Mods for HESK 2.2.1
$hesklang['popart_no_colon']='Top Knowledgebase Articles'; // same as $hesklang['popart'] but without a colon (:)
$hesklang['latart_no_colon']='Latest Knowledgebase Articles'; // same as $hesklang['latart'] but without a colon (:)
$hesklang['ac_no_colon']='Articles in this Category'; // same as $hesklang['ac'] but without a colon (:)
// ADDED OR MODIFIED IN Mods for HESK 2.3.0
$hesklang['sm_icon'] = 'Icon';
$hesklang['sm_icon_type'] = 'Icon Type';
$hesklang['sm_no_icon'] = 'No Icon';
$hesklang['sm_search_icon'] = 'Search Icon';
$hesklang['sm_iconpicker_footer_label'] = '{0} - {1} of {2}'; // {0}: lower bound of page, {1}: upper bound of page, {2}: total number of icons
$hesklang['mods_for_hesk_acronym'] = 'MFH'; // THIS SHOULD NOT BE TRANSLATED
$hesklang['added_in_mods_for_hesk'] = 'Added in Mods for HESK';
$hesklang['statuses_intro'] = 'Here you can add, remove, and modify ticket statuses, as well as changing the default status for particular actions.';
$hesklang['statuses_saved'] = 'Ticket statuses have been updated!';
$hesklang['email_template_not_saved'] = 'The email template <b>%s</b> was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666'; // %s: Template file name
$hesklang['language_key'] = 'Language Key';
$hesklang['language_key_description'] = 'This is the language file \'key\' that contains the text you want to display';
$hesklang['key_required'] = 'Keys are required for all statuses';
$hesklang['x_merged'] = '(+%s merged)'; // %s number of tickets merged
$hesklang['merged_tickets'] = 'Merged tickets: ';
$hesklang['show_number_merged'] = 'Show number of tickets merged';
$hesklang['show_number_merged_descr'] = 'Show number of tickets merged next to Tracking ID';
$hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see which tickets were merged into the other on the ticket search screen.';
$hesklang['latest_top_on_home'] = 'Latest/Top articles on home page';
$hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page.
Otherwise, a link to the knowledgebase will appear on the home page.';
$hesklang['location_unavailable'] = "Location unavailable. Click for more information.";
$hesklang['click_for_map'] = "View map of user's location";
$hesklang['category_sort_help'] = 'Determines if categories shown on the manage categories page and all dropdowns are sorted by the user-defined order (default), or
sorted alphabetically.';
$hesklang['quick_help_sections'] = 'Quick Help Sections';
$hesklang['quick_help_sections_help'] = 'Check the checkbox to show the "Quick Help" sections on the left-hand side, or uncheck to not show.';
$hesklang['allow_rich_text_for_tickets'] = 'Allow rich text for tickets';
$hesklang['allow_rich_text_for_tickets_help'] = 'Allow staff and customers to use rich text formatting when writing ticket messages / replies.';
$hesklang['click_to_edit_name'] = 'Click to edit name';
$hesklang['new_status'] = 'New Status';
$hesklang['create_new_status_title'] = 'Create New Status';
$hesklang['status_name_title'] = 'Status Name';
$hesklang['status_name_title_help'] = 'The name of the status that should appear when viewing the ticket, for each language you have installed.';
$hesklang['properties'] = 'Properties';
$hesklang['closable'] = 'Closable'; // Same as $hesklang['closable_question'], but without punctuation
$hesklang['new_status_created'] = 'New status successfully created';
$hesklang['editing_status_x'] = 'Editing status <spanstyle="color: %s; font-weight: bold">%s</span>'; // 1st %s: text color, 2nd %s: status name
$hesklang['status_not_in_database'] = 'The status text for this language was not found in the database, so a suggested translation has been filled for you.
Please click "Save Changes" to save this translation to the database and to remove this warning.';
$hesklang['ticket_status_updated'] = 'Ticket status successfully updated!';
$hesklang['ticket_status_deleted'] = 'Ticket status deleted!';
$hesklang['confirm_delete_status'] = 'Are you sure you want to delete this status? This cannot be undone!';
$hesklang['status_sort_updated'] = 'Ticket status sort updated!';
$hesklang['status_sort'] = 'Status Sorting';
$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.';
$hesklang['default_statuses_updated'] = 'Default statuses have been updated!';
$hesklang['kb_attach_dir_help'] = 'Name of the folder, where knowledgebase attachments will be stored.<br><br>The folder needs to exist within the main HESK folder and be writable by PHP. On most systems names are CaSe SeNSiTiVe.
<br><br>Allowed chars (other will be removed): a-z A-Z 0-9 _ -';
$hesklang['display_user_agent_information'] = 'Show user agent';
$hesklang['display_user_agent_information_help'] = 'When enabled, staff will be able to view the operating system, browser,
and screen resolution of the device used to create the ticket.';
$hesklang['value_colon'] = 'Value:';
$hesklang['hidden_custom_field'] = 'Hidden text field';
$hesklang['hidden_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed and will not be visible to the user.';
$hesklang['readonly_custom_field'] = 'Read-only text field';
$hesklang['readonly_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed, but will be visible to the user.';
$hesklang['navbar_title_url'] = 'Navbar Title URL';
$hesklang['navbar_title_url_help'] = 'Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.';
$hesklang['this_field_is_required'] = 'This field is required';
$hesklang['select_at_least_one_value'] = 'Please select at least one value';
// ADDED OR MODIFIED IN Mods for HESK 2.5.2
$hesklang['manage_statuses'] = 'Manage Statuses';
$hesklang['manage_service_messages'] = 'Manage Service Messages';
$hesklang['enable_calendar_help'] = 'Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.';
$hesklang['default_view_help'] = 'Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.';
$hesklang['image_url_slash_font_icon'] = 'Image URL / Font Icon';
$hesklang['edit_custom_nav_element_title_case'] = 'Edit Custom Nav Element';
$hesklang['create_custom_nav_element_title_case'] = 'Create Custom Nav Element';
$hesklang['place'] = 'Place';
$hesklang['image_type'] = 'Image Type';
$hesklang['image_url'] = 'Image URL';
$hesklang['image_url_help'] = 'The URL of the image you wish to use. For customer/staff navigation, recommended size is <b>16x16px</b>. For the homepage blocks, recommended size is <b>32x32px</b>.';
$hesklang['font_icon'] = 'Font Icon';
$hesklang['error_saving_custom_nav_element'] = 'Error saving custom nav element!';
$hesklang['place_help'] = 'The location of the custom navigation element.';
$hesklang['url_help'] = 'The URL where the user should be taken to. Both relative and absolute URLs are supported.';
$hesklang['category_background_color_help'] = 'The hex code for the background color to be used on the view ticket screen and calendar.';
$hesklang['category_foreground_color_help'] = 'The hex code for the foreground color to be used on the view ticket and calendar screens. Leave blank for automatic color based on background.';
$hesklang['url_rewrite_help'] = 'Remove the need to include /index.php in API URLs (i.e. /api/index.php/v1/... -> /api/v1/...). Rename htaccess.txt to .htaccess in the /api folder to use.';
$hesklang['changing_permissions_will_reset_permission_group'] = 'Changing a user\'s categories / features will reset their permission group! Click "Discard Changes" to reset the user\'s categories / features.';
// --> Ticket audit trail
$hesklang['audit_moved_category']='%s moved ticket to category %s'; // %s = new category, user making change, thist1
$hesklang['audit_assigned']='%s assigned ticket to %s'; // %s = assigned user, user making change
$hesklang['business_hours_help'] = 'Set business hours for the calendar. There is no functional change by setting this,
but times outside of the defined business hours will have a darker gray background for increased visibility.';
$hesklang['show_event_start_time'] = 'Show event start time in title';
$hesklang['show_event_start_time_help'] = 'Always show the start time on event titles (unless the event is an all-day event).';
$hesklang['highlight_ticket_rows_based_on_priority'] = 'Highlight ticket rows based on priority';
$hesklang['highlight_ticket_rows_based_on_priority_help'] = 'If enabled, each ticket on the tickets page will be highlighted based on priority. If disabled, only * Critical * and High priority tickets will be highlighted.';
$hesklang['highlight_ticket_rows_based_on_priority_descr'] = 'Highlight all ticket rows based on priority';
$hesklang['protected_group'] = 'This is a protected group; you cannot change accessible categories / features.';
$hesklang['emails_to_receive'] = 'Emails to receive';
$hesklang['emails_sent_to_staff'] = 'Emails sent to staff';
$hesklang['emails_sent_to_customer'] = 'Emails sent to customer';