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567 lines
34 KiB
PHP
567 lines
34 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {
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die('Invalid attempt');
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}
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if (!isset($status)) {
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$status = array();
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$allStatuses = mfh_getAllStatuses();
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//-- We don't want to check statuses that are considered "closed"
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foreach ($allStatuses as $row) {
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if ($row['IsClosed'] == 1) {
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continue;
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}
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$status[$row['ID']] = mfh_getDisplayTextForStatusId($row['ID']);
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}
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}
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if (!isset($priority)) {
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$priority = array(
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0 => 'CRITICAL',
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1 => 'HIGH',
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2 => 'MEDIUM',
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3 => 'LOW',
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);
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}
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if (!isset($what)) {
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$what = 'trackid';
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}
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if (!isset($owner_input)) {
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$owner_input = 0;
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}
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if (!isset($date_input)) {
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$date_input = '';
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}
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/* Can view tickets that are unassigned or assigned to others? */
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$can_view_ass_others = hesk_checkPermission('can_view_ass_others', 0);
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$can_view_unassigned = hesk_checkPermission('can_view_unassigned', 0);
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$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
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/* Category options */
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$category_options = '';
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if (isset($hesk_settings['categories']) && count($hesk_settings['categories'])) {
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foreach ($hesk_settings['categories'] as $row['id'] => $row['name']) {
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$row['name'] = (hesk_mb_strlen($row['name']) > 30) ? hesk_mb_substr($row['name'],0,30) . '...' : $row['name'];
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$selected = ($row['id'] == $category) ? 'selected="selected"' : '';
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$category_options .= '<option value="' . $row['id'] . '" ' . $selected . '>' . $row['name'] . '</option>';
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}
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} else {
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$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
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while ($row = hesk_dbFetchAssoc($res2)) {
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$row['name'] = (hesk_mb_strlen($row['name']) > 30) ? hesk_mb_substr($row['name'],0,30) . '...' : $row['name'];
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$selected = ($row['id'] == $category) ? 'selected="selected"' : '';
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$category_options .= '<option value="' . $row['id'] . '" ' . $selected . '>' . $row['name'] . '</option>';
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}
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}
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/* List of staff */
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if (($can_view_ass_others || $can_view_ass_by) && ! isset($admins)) {
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$admins = array();
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$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
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while ($row = hesk_dbFetchAssoc($res2)) {
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$admins[$row['id']] = $row['name'];
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}
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}
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$more = empty($_GET['more']) ? 0 : 1;
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$more2 = empty($_GET['more2']) ? 0 : 1;
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#echo "SQL: $sql";
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?>
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<!-- ** START SHOW TICKET FORM ** -->
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4><?php echo $hesklang['show_tickets']; ?></h4>
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</div>
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<div class="panel-body">
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<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<tr>
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<td valign="top">
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<form name="showt" action="show_tickets.php" method="get">
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<table class="table" style="border-top: 0 !important" border="0" cellpadding="3" cellspacing="0"
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width="100%">
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<tr>
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<td style="border-top: 0px" width="20%" class="alignTop">
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<b><?php echo $hesklang['status']; ?></b>: </td>
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<td style="border-top: 0px" width="80%">
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<table border="0" cellpadding="0" cellspacing="0" width="100%">
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<tr>
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<?php
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$rowCounter = 1;
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$statuses = mfh_getAllStatuses();
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foreach ($statuses as $row) {
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if ($rowCounter > 3) {
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echo '</tr><tr>';
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$rowCounter = 1;
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}
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echo '<td width=';
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if ($rowCounter != 3) {
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echo '"33%"';
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} else {
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echo '"34%"';
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}
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echo '<label><input type="checkbox" name="s' . $row['ID'] . '" value="1"';
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if (isset($status[$row['ID']])) {
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echo 'checked="checked"';
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}
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echo '/> <span style="font-weight: bold;color: ' . $row['TextColor'] . ';">' . mfh_getDisplayTextForStatusId($row['ID']) . '</span></label></td>';
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$rowCounter++;
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}
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?>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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<div id="topSubmit" style="display:<?php echo $more ? 'none' : 'block'; ?>">
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<div class="btn-group">
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<input class="btn btn-default" id="showtickets" type="submit"
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value="<?php echo $hesklang['show_tickets']; ?>"/>
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<a class="btn btn-default" href="javascript:void(0)"
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onclick="Javascript:hesk_toggleLayerDisplay('divShow');Javascript:hesk_toggleLayerDisplay('topSubmit');document.showt.more.value='1';"><?php echo $hesklang['mopt']; ?></a>
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</div>
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</div>
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<div id="divShow" style="display:<?php echo $more ? 'block' : 'none'; ?>">
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<table class="table table-striped" border="0" cellpadding="3" cellspacing="0" width="100%">
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<tr>
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<td width="20%" class="borderTop alignTop">
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<b><?php echo $hesklang['priority']; ?></b>: </td>
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<td width="80%" class="borderTop alignTop">
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<table border="0" cellpadding="0" cellspacing="0" width="100%">
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<tr>
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<td width="33%"><label><input type="checkbox" name="p0"
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value="1" <?php if (isset($priority[0])) {
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echo 'checked="checked"';
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} ?> /> <span
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class="critical"><?php echo $hesklang['critical']; ?></span></label>
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</td>
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<td width="33%"><label><input type="checkbox" name="p2"
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value="1" <?php if (isset($priority[2])) {
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echo 'checked="checked"';
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} ?> /> <span
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class="medium"><?php echo $hesklang['medium']; ?></span></label>
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</td>
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<td width="34%"> </td>
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</tr>
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<tr>
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<td width="33%"><label><input type="checkbox" name="p1"
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value="1" <?php if (isset($priority[1])) {
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echo 'checked="checked"';
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} ?> /> <span
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class="important"><?php echo $hesklang['high']; ?></span></label>
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</td>
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<td width="33%"><label><input type="checkbox" name="p3"
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value="1" <?php if (isset($priority[3])) {
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echo 'checked="checked"';
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} ?> /> <span
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class="normal"><?php echo $hesklang['low']; ?></span></label>
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</td>
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<td width="34%"> </td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td class="borderTop alignTop"><b><?php echo $hesklang['show']; ?></b>: </td>
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<td class="borderTop">
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<table border="0" cellpadding="0" cellspacing="0" width="100%">
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<tr>
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<td width="33%" class="alignTop">
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<label><input type="checkbox" name="s_my"
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value="1" <?php if ($s_my[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_my']; ?>
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</label>
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<?php
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if ($can_view_unassigned) {
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?>
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<br/>
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<label><input type="checkbox" name="s_un"
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value="1" <?php if ($s_un[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_un']; ?>
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</label>
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<?php
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}
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?>
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</td>
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<td width="33%" class="alignTop">
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<?php
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if ($can_view_ass_others || $can_view_ass_by) {
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?>
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<label><input type="checkbox" name="s_ot"
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value="1" <?php if ($s_ot[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_ot']; ?>
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</label>
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<br/>
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<?php
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}
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?>
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<label><input type="checkbox" name="archive"
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value="1" <?php if ($archive[1]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['disp_only_archived']; ?>
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</label></td>
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<td width="34%"> </td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td class="borderTop alignTop"><b><?php echo $hesklang['sort_by']; ?></b>:
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</td>
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<td class="borderTop">
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<table border="0" cellpadding="0" cellspacing="0" width="100%">
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<?php
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array_unshift($hesk_settings['ticket_list'], 'priority');
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$hesk_settings['possible_ticket_list']['priority'] = $hesklang['priority'];
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$column = 1;
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foreach ($hesk_settings['ticket_list'] as $key) {
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if ($column == 1) {
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echo '<tr><td width="34%">';
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} else {
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echo '<td width="33%">';
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}
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echo '<label><input type="radio" name="sort" value="' . $key . '" ' . ($sort == $key ? 'checked="checked"' : '') . ' /> ' . $hesk_settings['possible_ticket_list'][$key] . '</label></td>';
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if ($column == 3) {
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echo '</tr>';
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$column = 1;
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} else {
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$column++;
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}
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}
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// End table if needed
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if ($column == 3) {
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echo '<td width="33%"> </td></tr>';
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} elseif ($column == 2) {
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echo '<td width="33%"> </td><td width="33%"> </td></tr>';
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}
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?>
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</table>
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</td>
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</tr>
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<tr>
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<td class="alignTop"><b><?php echo $hesklang['gb']; ?></b>: </td>
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<td>
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<table border="0" cellpadding="0" cellspacing="0" width="100%">
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<tr>
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<td width="33%"><label><input type="radio" name="g"
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value="" <?php if (!$group) {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['dg']; ?></label></td>
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<td width="33%"><?php
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if ($can_view_unassigned || $can_view_ass_others || $can_view_ass_by) {
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?>
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<label><input type="radio" name="g"
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value="owner" <?php if ($group == 'owner') {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['owner']; ?></label>
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<?php
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} else {
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echo ' ';
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}
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?>
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</td>
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<td width="34%"> </td>
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</tr>
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<tr>
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<td width="33%"><label><input type="radio" name="g"
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value="category" <?php if ($group == 'category') {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['category']; ?></label></td>
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<td width="33%"><label><input type="radio" name="g"
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value="priority" <?php if ($group == 'priority') {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['priority']; ?></label></td>
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<td width="34%"> </td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td class="alignMiddle"><b><?php echo $hesklang['category']; ?></b>: </td>
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<td class="alignMiddle">
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<div class="col-md-4" style="padding-left: 0px"><select class="form-control"
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name="category">
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<option value="0"><?php echo $hesklang['any_cat']; ?></option>
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<?php echo $category_options; ?>
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</select></div>
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</td>
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</tr>
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<tr>
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<td><b><?php echo $hesklang['display']; ?></b>: </td>
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<td>
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<div class="col-md-2" style="padding-left: 0px; padding-right:0px"><input
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type="text" class="form-control" name="limit"
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value="<?php echo $maxresults; ?>" size="4"/></div>
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<div class="col-md-3"
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style="line-height: 40px"><?php echo $hesklang['tickets_page']; ?></div>
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</td>
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</tr>
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<tr>
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<td class="alignMiddle"><b><?php echo $hesklang['order']; ?></b>: </td>
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<td class="alignMiddle">
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<label><input type="radio" name="asc" value="1" <?php if ($asc) {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['ascending']; ?></label>
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<label><input type="radio" name="asc" value="0" <?php if (!$asc) {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['descending']; ?></label></td>
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</tr>
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<tr>
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<td class="alignTop"><b><?php echo $hesklang['opt']; ?></b>: </td>
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<td>
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<label><input type="checkbox" name="cot" value="1" <?php if ($cot) {
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echo 'checked="checked"';
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} ?> /> <?php echo $hesklang['cot']; ?></label><br/>
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<label><input type="checkbox" name="def"
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value="1"/> <?php echo $hesklang['def']; ?></label> (<a
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href="admin_main.php?reset=1&token=<?php echo hesk_token_echo(0); ?>"><?php echo $hesklang['redv']; ?></a>)
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</td>
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</table>
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<div class="btn-group">
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<input class="btn btn-default" type="submit"
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value="<?php echo $hesklang['show_tickets']; ?>"/>
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<a class="btn btn-default" href="javascript:void(0)"
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onclick="Javascript:hesk_toggleLayerDisplay('divShow');Javascript:hesk_toggleLayerDisplay('topSubmit');document.showt.more.value='0';"><?php echo $hesklang['lopt']; ?></a>
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</div>
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<input type="hidden" name="more" value="<?php echo $more ? 1 : 0; ?>"/>
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</div>
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</form>
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</td>
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</tr>
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</table>
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</div>
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</div>
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<!-- ** END SHOW TICKET FORM ** -->
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<div class="blankSpace"></div>
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<!-- ** START SEARCH TICKETS FORM ** -->
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4><?php echo $hesklang['find_ticket_by']; ?></h4>
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</div>
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<div class="panel-body">
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<table width="100%" border="0" cellspacing="0" cellpadding="0">
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<tr>
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<td valign="top">
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<form data-toggle="validator" class="form-inline" action="find_tickets.php" method="get" name="findby" id="findby">
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<table class="table" style="width: auto" border="0" cellpadding="3" cellspacing="0">
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<tr style="border: none">
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<td class="text-left" style="border: none">
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<b style="color: #000"><?php echo $hesklang['s_for']; ?></b><br/>
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<div class="form-group">
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<input class="form-control" type="text" name="q" size="30" <?php if (isset($q)) {
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echo 'value="' . $q . '"';
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} ?>>
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</div>
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</td>
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<td class="text-left" style="border: none">
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<b style="color: #000"><?php echo $hesklang['s_in']; ?></b><br/>
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<select class="form-control" name="what">
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<option style="background: #ffffff"
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value="trackid" <?php if ($what == 'trackid') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['trackID']; ?></option>
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<?php
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if ($hesk_settings['sequential']) {
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?>
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<option style="background: #ffffff"
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value="seqid" <?php if ($what == 'seqid') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['seqid']; ?></option>
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<?php
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}
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?>
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<option style="background: #ffffff" value="name" <?php if ($what == 'name') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['name']; ?></option>
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<option style="background: #ffffff" value="email" <?php if ($what == 'email') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['email']; ?></option>
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<option style="background: #ffffff"
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value="subject" <?php if ($what == 'subject') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['subject']; ?></option>
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<option style="background: #ffffff"
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value="message" <?php if ($what == 'message') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['message']; ?></option>
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<?php
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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$selected = ($what == $k) ? 'selected="selected"' : '';
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if ($v['use']) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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$v['name'] = (hesk_mb_strlen($v['name']) > 30) ? hesk_mb_substr($v['name'],0,30) . '...' : $v['name'];
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echo '<option style="background: #ffffff" value="' . $k . '" ' . $selected . '>' . $v['name'] . '</option>';
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}
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}
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?>
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<option style="background: #ffffff" value="notes" <?php if ($what == 'notes') {
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echo 'selected="selected"';
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} ?> ><?php echo $hesklang['notes']; ?></option>
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<option value="ip" <?php if ($what=='ip') {echo 'selected="selected"';} ?> ><?php echo $hesklang['IP_addr']; ?></option>
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</select>
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</td>
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</tr>
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</table>
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<div id="topSubmit2" style="display:<?php echo $more2 ? 'none' : 'block'; ?>">
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<div class="btn-group">
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<input class="btn btn-default" id="findticket" type="submit"
|
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value="<?php echo $hesklang['find_ticket']; ?>"/>
|
|
<a id="moreoptions2" class="btn btn-default" href="javascript:void(0)"
|
|
onclick="Javascript:hesk_toggleLayerDisplay('divShow2');Javascript:hesk_toggleLayerDisplay('topSubmit2');document.findby.more2.value='1';"><?php echo $hesklang['mopt']; ?></a>
|
|
</div>
|
|
</div>
|
|
|
|
<div id="divShow2" style="display:<?php echo $more2 ? 'block' : 'none'; ?>">
|
|
|
|
<br/>
|
|
|
|
<table class="table table-striped" border="0" cellpadding="3" cellspacing="0" width="100%">
|
|
<tr>
|
|
<td class="alignMiddle" width="20%"><b><?php echo $hesklang['category']; ?></b>:
|
|
</td>
|
|
<td class="alignMiddle" width="80%">
|
|
<select class="form-control" name="category" id="categoryfind">
|
|
<option value="0"><?php echo $hesklang['any_cat']; ?></option>
|
|
<?php echo $category_options; ?>
|
|
</select>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
if ($can_view_ass_others || $can_view_ass_by) {
|
|
?>
|
|
<tr>
|
|
<td class="alignMiddle"><b><?php echo $hesklang['owner']; ?></b>: </td>
|
|
<td class="alignMiddle">
|
|
<select id="ownerfind" class="form-control" name="owner">
|
|
<option value="0"><?php echo $hesklang['anyown']; ?></option>
|
|
<?php
|
|
foreach ($admins as $staff_id => $staff_name) {
|
|
echo '<option value="' . $staff_id . '" ' . ($owner_input == $staff_id ? 'selected="selected"' : '') . '>' . $staff_name . '</option>';
|
|
}
|
|
?>
|
|
</select>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<td class="alignMiddle"><b><?php echo $hesklang['date']; ?></b>: </td>
|
|
<td class="alignMiddle">
|
|
<div class="col-md-3" style="padding-left: 0px"><input class="form-control datepicker"
|
|
type="text" name="dt"
|
|
id="date"
|
|
size="10" <?php if ($date_input) {
|
|
echo 'value="' . $date_input . '"';
|
|
} ?> /></div>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td class="alignTop"><b><?php echo $hesklang['s_incl']; ?></b>: </td>
|
|
<td>
|
|
<label><input type="checkbox" id="find_s_my" name="s_my"
|
|
value="1" <?php if ($s_my[2]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_my']; ?>
|
|
</label>
|
|
<?php
|
|
if ($can_view_ass_others || $can_view_ass_by) {
|
|
?>
|
|
<br/>
|
|
<label><input type="checkbox" id="find_s_ot" name="s_ot"
|
|
value="1" <?php if ($s_ot[2]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_ot']; ?>
|
|
</label>
|
|
<?php
|
|
}
|
|
|
|
if ($can_view_unassigned) {
|
|
?>
|
|
<br/>
|
|
<label><input type="checkbox" id="find_s_un" name="s_un"
|
|
value="1" <?php if ($s_un[2]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['s_un']; ?>
|
|
</label>
|
|
<?php
|
|
}
|
|
?>
|
|
<br/>
|
|
<label><input type="checkbox" id="find_archive" name="archive"
|
|
value="1" <?php if ($archive[2]) echo 'checked="checked"'; ?> /> <?php echo $hesklang['disp_only_archived']; ?>
|
|
</label>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['display']; ?></b>: </td>
|
|
<td>
|
|
<div class="col-md-2 text-right" style="padding-left: 0px; padding-right: 0px;">
|
|
<input class="form-control" type="text" name="limit"
|
|
value="<?php echo $maxresults; ?>" size="4"/></div>
|
|
<div class="col-md-10"
|
|
style="line-height: 40px"><?php echo $hesklang['results_page']; ?></div>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
<div class="btn-group">
|
|
<input class="btn btn-default" id="findticket2" type="submit"
|
|
value="<?php echo $hesklang['find_ticket']; ?>"/>
|
|
<a class="btn btn-default" href="javascript:void(0)"
|
|
onclick="Javascript:hesk_toggleLayerDisplay('divShow2');Javascript:hesk_toggleLayerDisplay('topSubmit2');document.findby.more2.value='0';"><?php echo $hesklang['lopt']; ?></a>
|
|
</div>
|
|
<input type="hidden" name="more2" value="<?php echo $more2 ? 1 : 0; ?>"/>
|
|
</div>
|
|
</form>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- ** END SEARCH TICKETS FORM ** -->
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|
|