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152 lines
4.6 KiB
PHP
152 lines
4.6 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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// Ticket priority
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switch ($ticket['priority']) {
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case 0:
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$ticket['priority'] = '<b>' . $hesklang['critical'] . '</b>';
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break;
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case 1:
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$ticket['priority'] = '<b>' . $hesklang['high'] . '</b>';
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break;
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case 2:
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$ticket['priority'] = $hesklang['medium'];
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break;
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default:
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$ticket['priority'] = $hesklang['low'];
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}
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// Set last replier name
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if ($ticket['lastreplier']) {
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if (empty($ticket['repliername'])) {
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$ticket['repliername'] = $hesklang['staff'];
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}
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} else {
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$ticket['repliername'] = $ticket['name'];
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}
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// Other variables that need processing
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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$random = mt_rand(10000, 99999);
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// Print ticket head
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echo '
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<h3>' . $ticket['subject'] . '</h3>
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<hr/>
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $ticket['trackid'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
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</tr>
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['last_update'] . ':</b></td><td bgcolor="#DDD">' . $ticket['lastchange'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['last_replier'] . ':</b></td><td bgcolor="#DDD">' . $ticket['repliername'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['category'] . ':</b></td><td bgcolor="#DDD">' . $category['name'] . '</td>
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</tr>
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';
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// Show IP and time worked to staff
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if (!empty($_SESSION['id'])) {
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echo '
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['ts'] . ':</b></td><td bgcolor="#DDD">' . $ticket['time_worked'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ip'] . ':</b></td><td bgcolor="#DDD">' . $ticket['ip'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['email'] . ':</b></td><td bgcolor="#DDD">' . $ticket['email'] . '</td>
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</tr>
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';
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}
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echo '<tr>';
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// Assigned to?
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if ($ticket['owner'] && !empty($_SESSION['id'])) {
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$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
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echo '
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<td bgcolor="#EEE"><b>' . $hesklang['taso3'] . '</b></td>
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<td bgcolor="#DDD">' . $ticket['owner'] . '</td>
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';
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}
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echo '
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td>
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<td bgcolor="#DDD">' . $ticket['name'] . '</td>
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';
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echo '</tr>';
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// Custom fields
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$num_cols = 0;
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echo '<tr>';
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if (($v['use'] == 1 || (! empty($_SESSION['id']) && $v['use'] == 2)) && hesk_is_custom_field_in_category($k, $ticket['category'])) {
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if ($num_cols == 3) {
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echo '</tr><tr>';
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$num_cols = 0;
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}
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switch ($v['type']) {
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case 'date':
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$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
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break;
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}
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?>
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<td bgcolor="#EEE"><b><?php echo $v['name']; ?>:</b></td>
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<td bgcolor="#DDD"><?php echo hesk_unhortenUrl($ticket[$k]); ?></td>
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<?php
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$num_cols++;
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}
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}
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// Close ticket head table
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echo '</table><br>';
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// Print initial ticket message
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if ($ticket['message'] != '') {
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$newMessage = hesk_unhortenUrl($ticket['message']);
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if ($ticket['html']) {
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$newMessage = hesk_html_entity_decode($newMessage);
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}
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echo '<p>' . $newMessage . '</p>';
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}
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// Print replies
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while ($reply = hesk_dbFetchAssoc($res)) {
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$reply['dt'] = hesk_date($reply['dt'], true);
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$theReply = hesk_unhortenUrl($reply['message']);
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if ($reply['html']) {
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$theReply = hesk_html_entity_decode($theReply);
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}
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echo '
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<hr />
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['date'] . ':</b></td><td bgcolor="#DDD">' . $reply['dt'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td><td bgcolor="#DDD">' . $reply['name'] . '</td>
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</tr>
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</table>
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<div class="message">' . $theReply . '</div>
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';
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}
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// Print "end of ticket" message
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echo '<div style="page-break-after: always">' . $hesklang['end_ticket'] . "</div>";
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