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267 lines
8.1 KiB
PHP
267 lines
8.1 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', './');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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// Do we have parameters in query string? If yes, store them in session and redirect
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if ( isset($_GET['track']) || isset($_GET['e']) )
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{
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$_SESSION['p_track'] = hesk_GET('track');
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$_SESSION['p_email'] = hesk_GET('e');
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header('Location: print.php');
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die();
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}
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/* Get the tracking ID */
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$trackingID = hesk_cleanID('p_track') or die("$hesklang[int_error]: $hesklang[no_trackID]");
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/* Connect to database */
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hesk_dbConnect();
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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// Perform additional checks for customers
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if (empty($_SESSION['id'])) {
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// Are we in maintenance mode?
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hesk_check_maintenance();
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// Verify email address match
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hesk_verifyEmailMatch($trackingID);
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$my_email = hesk_getCustomerEmail(0, 'p_email');
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hesk_verifyEmailMatch($trackingID, $my_email);
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}
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/* Clean ticket parameters from the session data, we don't need them anymore */
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hesk_cleanSessionVars( array('p_track', 'p_email') );
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/* Get ticket info */
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$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
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FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
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INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
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WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
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if (hesk_dbNumRows($res) != 1) {
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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// Demo mode
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if (defined('HESK_DEMO')) {
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$ticket['email'] = 'hidden@demo.com';
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$ticket['ip'] = '127.0.0.1';
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}
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/* Get category name and ID */
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='{$ticket['category']}' LIMIT 1");
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/* If this category has been deleted use the default category with ID 1 */
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if (hesk_dbNumRows($res) != 1) {
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='1' LIMIT 1");
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}
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$category = hesk_dbFetchAssoc($res);
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/* Get replies */
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
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$replies = hesk_dbNumRows($res);
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$modsForHesk_settings = mfh_getSettings();
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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<html>
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<head>
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
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<style type="text/css">
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body, table, td {
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color: black;
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font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size: <?php echo $hesk_settings['print_font_size']; ?>px;
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}
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p {
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color: black;
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font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size: <?php echo $hesk_settings['print_font_size']; ?>px;
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margin-top: 0;
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margin-bottom: 0;
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}
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table {
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border-collapse: collapse;
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}
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hr {
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border: 0;
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color: #9e9e9e;
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background-color: #9e9e9e;
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height: 1px;
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width: 100%;
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text-align: left;
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}
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</style>
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</head>
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<body onload="window.print()">
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<?php
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/* Ticket priority */
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switch ($ticket['priority']) {
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case 0:
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$ticket['priority'] = '<b>' . $hesklang['critical'] . '</b>';
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break;
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case 1:
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$ticket['priority'] = '<b>' . $hesklang['high'] . '</b>';
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break;
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case 2:
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$ticket['priority'] = $hesklang['medium'];
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break;
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default:
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$ticket['priority'] = $hesklang['low'];
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}
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/* Set last replier name */
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if ($ticket['lastreplier']) {
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if (empty($ticket['repliername'])) {
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$ticket['repliername'] = $hesklang['staff'];
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}
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} else {
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$ticket['repliername'] = $ticket['name'];
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}
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/* Other variables that need processing */
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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$random = mt_rand(10000, 99999);
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// Print ticket head
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echo '
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<h3>' . $ticket['subject'] . '</h3>
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<hr/>
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $trackingID . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
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</tr>
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['last_update'] . ':</b></td><td bgcolor="#DDD">' . $ticket['lastchange'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['last_replier'] . ':</b></td><td bgcolor="#DDD">' . $ticket['repliername'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['category'] . ':</b></td><td bgcolor="#DDD">' . $category['name'] . '</td>
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</tr>
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';
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// Show IP and time worked to staff
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if (!empty($_SESSION['id'])) {
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echo '
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['ts'] . ':</b></td><td bgcolor="#DDD">' . $ticket['time_worked'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ip'] . ':</b></td><td bgcolor="#DDD">' . $ticket['ip'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['email'] . ':</b></td><td bgcolor="#DDD">' . $ticket['email'] . '</td>
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</tr>
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';
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}
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echo '<tr>';
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// Assigned to?
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if ($ticket['owner'] && !empty($_SESSION['id'])) {
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$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
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echo '
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<td bgcolor="#EEE"><b>' . $hesklang['taso3'] . '</b></td>
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<td bgcolor="#DDD">' . $ticket['owner'] . '</td>
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';
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}
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echo '
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td>
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<td bgcolor="#DDD">' . $ticket['name'] . '</td>
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';
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echo '</tr>';
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// Custom fields
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$num_cols = 0;
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echo '<tr>';
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if (($v['use'] == 1 || (! empty($_SESSION['id']) && $v['use'] == 2)) && hesk_is_custom_field_in_category($k, $ticket['category'])) {
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if ($num_cols == 3) {
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echo '</tr><tr>';
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$num_cols = 0;
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}
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switch ($v['type']) {
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case 'date':
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$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
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break;
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}
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?>
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<td bgcolor="#EEE"><b><?php echo $v['name']; ?>:</b></td>
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<td bgcolor="#DDD"><?php echo hesk_unhortenUrl($ticket[$k]); ?></td>
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<?php
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$num_cols++;
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}
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}
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// Close ticket head table
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echo '</table><br>';
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// Print initial ticket message
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if ($ticket['message'] != '') {
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$newMessage = hesk_unhortenUrl($ticket['message']);
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if ($ticket['html']) {
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$newMessage = hesk_html_entity_decode($newMessage);
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}
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echo '<p>' . $newMessage . '</p>';
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}
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// Print replies
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while ($reply = hesk_dbFetchAssoc($res)) {
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$reply['dt'] = hesk_date($reply['dt'], true);
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$theReply = hesk_unhortenUrl($reply['message']);
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if ($reply['html']) {
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$theReply = hesk_html_entity_decode($theReply);
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}
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echo '
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<hr />
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['date'] . ':</b></td><td bgcolor="#DDD">' . $reply['dt'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td><td bgcolor="#DDD">' . $reply['name'] . '</td>
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</tr>
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</table>
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<div class="message">' . $theReply . '</div>
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';
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}
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// Print "end of ticket" message
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echo $hesklang['end_ticket'];
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?>
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</body>
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</html>
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