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74 lines
2.2 KiB
PHP
74 lines
2.2 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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hesk_checkPermission('can_reply_tickets');
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/* A security check */
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hesk_token_check('POST');
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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$priority = intval( hesk_POST('priority') );
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if ($priority < 0 || $priority > 3)
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{
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hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
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}
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$options = array(
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0 => '<font class="critical">'.$hesklang['critical'].'</font>',
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1 => '<font class="important">'.$hesklang['high'].'</font>',
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2 => '<font class="medium">'.$hesklang['medium'].'</font>',
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3 => $hesklang['low']
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);
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$plain_options = array(
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0 => 'critical',
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1 => 'high',
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2 => 'medium',
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3 => 'low'
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);
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$ticketRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
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$ticket = hesk_dbFetchAssoc($ticketRs);
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}' WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
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mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_priority', hesk_date(), array(
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0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
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1 => $plain_options[$priority]
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));
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if (hesk_dbAffectedRows() != 1)
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{
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hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
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}
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hesk_process_messages(sprintf($hesklang['chpri2'],$options[$priority]),'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
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?>
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