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864 lines
33 KiB
PHP
864 lines
33 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.5 from 28th August 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {
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die('Invalid attempt');
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}
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/* Get includes for SMTP */
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if ($hesk_settings['smtp']) {
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require(HESK_PATH . 'inc/mail/smtp.php');
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if (strlen($hesk_settings['smtp_user']) || strlen($hesk_settings['smtp_password'])) {
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require_once(HESK_PATH . 'inc/mail/sasl/sasl.php');
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}
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}
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function hesk_notifyCustomerForVerifyEmail($email_template = 'verify_email', $activationKey, $modsForHesk_settings)
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{
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global $hesk_settings, $ticket;
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if (defined('HESK_DEMO')) {
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return true;
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}
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// Format email subject and message
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$subject = hesk_getEmailSubject($email_template, $ticket);
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$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings);
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$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings);
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$activationUrl = $hesk_settings['hesk_url'] . '/verifyemail.php?key=%%ACTIVATIONKEY%%';
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$message = str_replace('%%VERIFYURL%%', $activationUrl, $message);
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$htmlMessage = str_replace('%%VERIFYURL%%', $activationUrl, $htmlMessage);
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$message = str_replace('%%ACTIVATIONKEY%%', $activationKey, $message);
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$htmlMessage = str_replace('%%ACTIVATIONKEY%%', $activationKey, $htmlMessage);
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$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
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// Add Cc / Bcc recipents if needed
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$ccEmails = array();
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$bccEmails = array();
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use']) {
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if ($v['type'] == 'email' && !empty($ticket[$k])) {
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if ($v['value'] == 'cc') {
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$emails = explode(',', $ticket[$k]);
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array_push($ccEmails, $emails);
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} elseif ($v['value'] == 'bcc') {
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$emails = explode(',', $ticket[$k]);
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array_push($bccEmails, $emails);
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}
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}
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}
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}
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hesk_mail($ticket['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, $ccEmails, $bccEmails, $hasMessage);
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}
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function hesk_notifyCustomer($modsForHesk_settings, $email_template = 'new_ticket')
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{
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global $hesk_settings, $hesklang, $ticket;
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// Demo mode
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if (defined('HESK_DEMO')) {
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return true;
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}
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$changedLanguage = false;
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//Set the user's language according to the ticket.
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if (isset($ticket['language']) && $ticket['language'] !== NULL) {
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hesk_setLanguage($ticket['language']);
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$changedLanguage = true;
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}
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// Format email subject and message
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$subject = hesk_getEmailSubject($email_template, $ticket);
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$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings);
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$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings);
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$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
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// Add Cc / Bcc recipents if needed
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$ccEmails = array();
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$bccEmails = array();
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use']) {
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if ($v['type'] == 'email' && !empty($ticket[$k])) {
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if ($v['value'] == 'cc') {
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array_push($ccEmails, $ticket[$k]);
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} elseif ($v['value'] == 'bcc') {
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array_push($bccEmails, $ticket[$k]);
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}
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}
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}
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}
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// Send e-mail
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hesk_mail($ticket['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, $ccEmails, $bccEmails, $hasMessage);
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// Reset the language if it was changed
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hesk_resetLanguage();
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return true;
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} // END hesk_notifyCustomer()
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function hesk_notifyAssignedStaff($autoassign_owner, $email_template, $modsForHesk_settings, $type = 'notify_assigned')
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{
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global $hesk_settings, $hesklang, $ticket;
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// Demo mode
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if (defined('HESK_DEMO')) {
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return true;
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}
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$ticket['owner'] = intval($ticket['owner']);
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/* Need to lookup owner info from the database? */
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if ($autoassign_owner === false) {
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$res = hesk_dbQuery("SELECT `name`, `email`,`language`,`notify_assigned`,`notify_reply_my` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . $ticket['owner'] . "' LIMIT 1");
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$autoassign_owner = hesk_dbFetchAssoc($res);
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$hesk_settings['user_data'][$ticket['owner']] = $autoassign_owner;
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/* If owner selected not to be notified or invalid stop here */
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if (empty($autoassign_owner[$type])) {
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return false;
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}
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}
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/* Set new language if required */
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hesk_setLanguage($autoassign_owner['language']);
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/* Format email subject and message for staff */
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$subject = hesk_getEmailSubject($email_template, $ticket);
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$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings, 1);
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$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings, 1);
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$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
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/* Send email to staff */
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hesk_mail($autoassign_owner['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
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/* Reset language to original one */
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hesk_resetLanguage();
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return true;
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} // END hesk_notifyAssignedStaff()
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function hesk_notifyStaff($email_template, $sql_where, $modsForHesk_settings, $is_ticket = 1)
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{
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global $hesk_settings, $hesklang, $ticket;
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// Demo mode
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if (defined('HESK_DEMO')) {
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return true;
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}
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$admins = array();
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$res = hesk_dbQuery("SELECT `email`,`language`,`isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE $sql_where ORDER BY `language`");
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while ($myuser = hesk_dbFetchAssoc($res)) {
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/* Is this an administrator? */
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if ($myuser['isadmin']) {
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$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
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continue;
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}
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/* Not admin, is he/she allowed this category? */
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$myuser['categories'] = explode(',', $myuser['categories']);
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if (in_array($ticket['category'], $myuser['categories'])) {
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$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
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continue;
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}
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}
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if (count($admins) > 0) {
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/* Make sure each user gets email in his/her preferred language */
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$current_language = 'NONE';
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$recipients = array();
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$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
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/* Loop through staff */
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foreach ($admins as $admin) {
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/* If admin language is NULL force default HESK language */
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if (!$admin['language'] || !isset($hesk_settings['languages'][$admin['language']])) {
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$admin['language'] = HESK_DEFAULT_LANGUAGE;
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}
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/* Generate message or add email to the list of recepients */
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if ($admin['language'] == $current_language) {
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/* We already have the message, just add email to the recipients list */
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$recipients[] = $admin['email'];
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} else {
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/* Send email messages in previous languages (if required) */
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if ($current_language != 'NONE') {
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/* Send e-mail to staff */
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hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
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/* Reset list of email addresses */
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$recipients = array();
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}
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/* Set new language */
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hesk_setLanguage($admin['language']);
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/* Format staff email subject and message for this language */
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$subject = hesk_getEmailSubject($email_template, $ticket);
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$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings, $is_ticket);
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$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings, $is_ticket);
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$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
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/* Add email to the recipients list */
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$recipients[] = $admin['email'];
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/* Remember the last processed language */
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$current_language = $admin['language'];
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}
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}
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/* Send email messages to the remaining staff */
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hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
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/* Reset language to original one */
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hesk_resetLanguage();
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}
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return true;
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} // END hesk_notifyStaff()
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function hesk_validEmails()
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{
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global $hesklang;
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return array(
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/*** Emails sent to CLIENT ***/
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// --> Send reminder about existing tickets
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'forgot_ticket_id' => $hesklang['forgot_ticket_id'],
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// --> Staff replied to a ticket
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'new_reply_by_staff' => $hesklang['new_reply_by_staff'],
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// --> New ticket submitted
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'new_ticket' => $hesklang['ticket_received'],
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// --> Verify email
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'verify_email' => $hesklang['verify_email'],
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// --> Ticket closed
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'ticket_closed' => $hesklang['ticket_closed'],
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/*** Emails sent to STAFF ***/
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// --> Ticket moved to a new category
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'category_moved' => $hesklang['category_moved'],
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// --> Client replied to a ticket
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'new_reply_by_customer' => $hesklang['new_reply_by_customer'],
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// --> New ticket submitted
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'new_ticket_staff' => $hesklang['new_ticket_staff'],
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// --> New ticket assigned to staff
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'ticket_assigned_to_you' => $hesklang['ticket_assigned_to_you'],
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// --> New private message
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'new_pm' => $hesklang['new_pm'],
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// --> New note by someone to a ticket assigned to you
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'new_note' => $hesklang['new_note'],
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// --> Staff password reset email
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'reset_password' => $hesklang['reset_password'],
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);
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} // END hesk_validEmails()
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function hesk_mail($to, $subject, $message, $htmlMessage, $modsForHesk_settings, $cc = array(), $bcc = array(), $hasMessageTag = false)
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{
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global $hesk_settings, $hesklang, $ticket;
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// Are we in demo mode or are all email fields blank? If so, don't send an email.
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if (defined('HESK_DEMO')
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|| (($to == NULL || $to == '')
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&& ($cc == NULL || count($cc) == 0)
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&& ($bcc == NULL || count($bcc) == 0))
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) {
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return true;
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}
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// Encode subject to UTF-8
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$subject = "=?UTF-8?B?" . base64_encode(hesk_html_entity_decode($subject)) . "?=";
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// Auto-generate URLs for HTML-formatted emails
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$htmlMessage = hesk_makeURL($htmlMessage, '', false);
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// Setup "name <email>" for headers
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if ($hesk_settings['noreply_name']) {
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$hesk_settings['from_header'] = "=?UTF-8?B?" . base64_encode(hesk_html_entity_decode($hesk_settings['noreply_name'])) . "?= <" . $hesk_settings['noreply_mail'] . ">";
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} else {
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$hesk_settings['from_header'] = $hesk_settings['noreply_mail'];
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}
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// Uncomment for debugging
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# echo "<p>TO: $to<br >SUBJECT: $subject<br >MSG: $message</p>";
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# return true;
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// Use mailgun
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if ($modsForHesk_settings['use_mailgun']) {
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ob_start();
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$ch = curl_init();
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curl_setopt($ch, CURLOPT_URL, "https://api.mailgun.net/v2/" . $modsForHesk_settings['mailgun_domain'] . "/messages");
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curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);
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curl_setopt($ch, CURLOPT_USERPWD, 'api:' . $modsForHesk_settings['mailgun_api_key']);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
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curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 10);
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curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0);
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curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 0);
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curl_setopt($ch, CURLOPT_POST, true);
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$postfields = array(
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'from' => $hesk_settings['from_header'],
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'to' => $to,
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'h:Reply-To' => $hesk_settings['from_header'],
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'subject' => $subject,
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'text' => $message
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);
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if (count($cc) > 0) {
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$postfields['cc'] = implode(',', $cc);
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}
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if (count($bcc) > 0) {
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$postfields['bcc'] = implode(',', $bcc);
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}
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if ($modsForHesk_settings['html_emails']) {
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$postfields['html'] = $htmlMessage;
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}
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if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
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$postfields = processDirectAttachments('mailgun', $postfields);
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}
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curl_setopt($ch, CURLOPT_POSTFIELDS, $postfields);
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$result = curl_exec($ch);
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curl_close($ch);
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$tmp = trim(ob_get_contents());
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ob_end_clean();
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return (strlen($tmp)) ? $tmp : true;
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}
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$outerboundary = sha1(uniqid());
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$innerboundary = sha1(uniqid());
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if ($outerboundary == $innerboundary) {
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$innerboundary .= '1';
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}
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$plaintextMessage = $message;
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$message = "--" . $outerboundary . "\n";
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$message .= "Content-Type: multipart/alternative; boundary=\"" . $innerboundary . "\"\n\n";
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$message .= "--" . $innerboundary . "\n";
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$message .= "Content-Type: text/plain; charset=" . $hesklang['ENCODING'] . "\n\n";
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$message .= $plaintextMessage . "\n\n";
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//Prepare the message for HTML or non-html
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if ($modsForHesk_settings['html_emails']) {
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$message .= "--" . $innerboundary . "\n";
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$message .= "Content-Type: text/html; charset=" . $hesklang['ENCODING'] . "\n\n";
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$message .= $htmlMessage . "\n\n";
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}
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//-- Close the email
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$message .= "--" . $innerboundary . "--";
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// Use PHP's mail function
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if (!$hesk_settings['smtp']) {
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// Set additional headers
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$headers = '';
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$headers .= "MIME-Version: 1.0\n";
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$headers .= "From: $hesk_settings[from_header]\n";
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if (count($cc) > 0) {
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$headers .= "Cc: " . implode(',', $cc);
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}
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if (count($bcc) > 0) {
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$headers .= "Bcc: " . implode(',', $bcc);
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}
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$headers .= "Reply-To: $hesk_settings[from_header]\n";
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$headers .= "Return-Path: $hesk_settings[webmaster_mail]\n";
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$headers .= "Date: " . date(DATE_RFC2822) . "\n";
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$headers .= "Content-Type: multipart/mixed;boundary=\"" . $outerboundary . "\"";
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// Add attachments if necessary
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if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
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$message .= processDirectAttachments('phpmail', NULL, $outerboundary);
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}
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$message .= "\n\n" . '--' . $outerboundary . '--';
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// Send using PHP mail() function
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ob_start();
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mail($to, $subject, $message, $headers);
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$tmp = trim(ob_get_contents());
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ob_end_clean();
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return (strlen($tmp)) ? $tmp : true;
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}
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// Use a SMTP server directly instead
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$smtp = new smtp_class;
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$smtp->host_name = $hesk_settings['smtp_host_name'];
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$smtp->host_port = $hesk_settings['smtp_host_port'];
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$smtp->timeout = $hesk_settings['smtp_timeout'];
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$smtp->ssl = $hesk_settings['smtp_ssl'];
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$smtp->start_tls = $hesk_settings['smtp_tls'];
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$smtp->user = $hesk_settings['smtp_user'];
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$smtp->password = hesk_htmlspecialchars_decode($hesk_settings['smtp_password']);
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$smtp->debug = 1;
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// Start output buffering so that any errors don't break headers
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ob_start();
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// Send the e-mail using SMTP
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$to_arr = explode(',', $to);
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$headersArray = array(
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"From: $hesk_settings[from_header]",
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"To: $to",
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"Reply-To: $hesk_settings[from_header]",
|
|
"Return-Path: $hesk_settings[webmaster_mail]",
|
|
"Subject: " . $subject,
|
|
"Date: " . date(DATE_RFC2822)
|
|
);
|
|
array_push($headersArray, "MIME-Version: 1.0");
|
|
array_push($headersArray, "Content-Type: multipart/mixed;boundary=\"" . $outerboundary . "\"");
|
|
|
|
if (count($cc) > 0) {
|
|
array_push($headersArray, "Cc: " . implode(',', $cc));
|
|
}
|
|
if (count($bcc) > 0) {
|
|
array_push($headersArray, "Bcc: " . implode(',', $bcc));
|
|
}
|
|
|
|
// Add attachments if necessary
|
|
if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
|
|
$message .= processDirectAttachments('smtp', NULL, $outerboundary);
|
|
}
|
|
$message .= "\n\n" . '--' . $outerboundary . '--';
|
|
|
|
if (!$smtp->SendMessage($hesk_settings['noreply_mail'], $to_arr, $headersArray, $message)) {
|
|
// Suppress errors unless we are in debug mode
|
|
if ($hesk_settings['debug_mode']) {
|
|
$error = $hesklang['cnsm'] . ' ' . $to . '<br /><br />' .
|
|
$hesklang['error'] . ': ' . htmlspecialchars($smtp->error) . '<br /><br />' .
|
|
'<textarea name="smtp_log" rows="10" cols="60">' . ob_get_contents() . '</textarea>';
|
|
ob_end_clean();
|
|
hesk_error($error);
|
|
} else {
|
|
$_SESSION['HESK_2ND_NOTICE'] = true;
|
|
$_SESSION['HESK_2ND_MESSAGE'] = $hesklang['esf'] . ' ' . $hesklang['contact_webmsater'] . ' <a href="mailto:' . $hesk_settings['webmaster_mail'] . '">' . $hesk_settings['webmaster_mail'] . '</a>';
|
|
}
|
|
}
|
|
|
|
ob_end_clean();
|
|
|
|
return true;
|
|
|
|
} // END hesk_mail()
|
|
|
|
|
|
function hesk_getEmailSubject($eml_file, $ticket = '', $is_ticket = 1, $strip = 0)
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
// Demo mode
|
|
if (defined('HESK_DEMO')) {
|
|
return '';
|
|
}
|
|
|
|
/* Get list of valid emails */
|
|
$valid_emails = hesk_validEmails();
|
|
|
|
/* Verify this is a valid email include */
|
|
if (!isset($valid_emails[$eml_file])) {
|
|
hesk_error($hesklang['inve']);
|
|
} else {
|
|
$msg = $valid_emails[$eml_file];
|
|
}
|
|
|
|
/* If not a ticket-related email return subject as is */
|
|
if (!$ticket) {
|
|
return $msg;
|
|
}
|
|
|
|
/* Strip slashes from the subject only if it's a new ticket */
|
|
if ($strip) {
|
|
$ticket['subject'] = stripslashes($ticket['subject']);
|
|
}
|
|
|
|
/* Not a ticket, but has some info in the $ticket array */
|
|
if (!$is_ticket) {
|
|
return str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
|
|
}
|
|
|
|
/* Set category title */
|
|
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
|
|
|
|
/* Get priority */
|
|
switch ($ticket['priority']) {
|
|
case 0:
|
|
$ticket['priority'] = $hesklang['critical'];
|
|
break;
|
|
case 1:
|
|
$ticket['priority'] = $hesklang['high'];
|
|
break;
|
|
case 2:
|
|
$ticket['priority'] = $hesklang['medium'];
|
|
break;
|
|
default:
|
|
$ticket['priority'] = $hesklang['low'];
|
|
}
|
|
|
|
/* Set status */
|
|
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
|
|
$row = hesk_dbFetchAssoc($statusRs);
|
|
$ticket['status'] = $hesklang[$row['Key']];
|
|
|
|
/* Replace all special tags */
|
|
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
|
|
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
|
|
$msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
|
|
$msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
|
|
$msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
|
|
|
|
return $msg;
|
|
|
|
} // hesk_getEmailSubject()
|
|
|
|
function hesk_getHtmlMessage($eml_file, $ticket, $modsForHesk_settings, $is_admin = 0, $is_ticket = 1, $just_message = 0)
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
// Demo mode
|
|
if (defined('HESK_DEMO') || !$modsForHesk_settings['html_emails']) {
|
|
return '';
|
|
}
|
|
|
|
// We won't do validation here, as hesk_getEmailMessage will be called which handles validation.
|
|
|
|
// Get email template
|
|
$original_eml_file = $eml_file;
|
|
$eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/html/' . $original_eml_file . '.txt';
|
|
$plain_eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $original_eml_file . '.txt';
|
|
|
|
if (file_exists(HESK_PATH . $eml_file)) {
|
|
$msg = file_get_contents(HESK_PATH . $eml_file);
|
|
} elseif (file_exists(HESK_PATH . $plain_eml_file)) {
|
|
$msg = file_get_contents(HESK_PATH . $plain_eml_file);
|
|
} else {
|
|
hesk_error($hesklang['emfm'] . ': ' . $eml_file);
|
|
}
|
|
|
|
//Perform logic common between hesk_getEmailMessage and hesk_getHtmlMessage
|
|
$msg = hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings, true);
|
|
return $msg;
|
|
}
|
|
|
|
function hesk_getEmailMessage($eml_file, $ticket, $modsForHesk_settings, $is_admin = 0, $is_ticket = 1, $just_message = 0)
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
// Demo mode
|
|
if (defined('HESK_DEMO')) {
|
|
return '';
|
|
}
|
|
|
|
/* Get list of valid emails */
|
|
$valid_emails = hesk_validEmails();
|
|
|
|
/* Verify this is a valid email include */
|
|
if (!isset($valid_emails[$eml_file])) {
|
|
hesk_error($hesklang['inve']);
|
|
}
|
|
|
|
/* Get email template */
|
|
$eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $eml_file . '.txt';
|
|
|
|
if (file_exists(HESK_PATH . $eml_file)) {
|
|
$msg = file_get_contents(HESK_PATH . $eml_file);
|
|
} else {
|
|
hesk_error($hesklang['emfm'] . ': ' . $eml_file);
|
|
}
|
|
|
|
$msg = hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings);
|
|
return $msg;
|
|
|
|
} // END hesk_getEmailMessage
|
|
|
|
function hesk_doesTemplateHaveTag($eml_file, $tag, $modsForHesk_settings)
|
|
{
|
|
global $hesk_settings;
|
|
$path = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $eml_file . '.txt';
|
|
$htmlHasTag = false;
|
|
if ($modsForHesk_settings['html_emails']) {
|
|
$htmlPath = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/html/' . $eml_file . '.txt';
|
|
$htmlContents = file_get_contents(HESK_PATH . $htmlPath);
|
|
$htmlHasTag = !(strpos($htmlContents, $tag) === false);
|
|
}
|
|
$emailContents = file_get_contents(HESK_PATH . $path);
|
|
return !(strpos($emailContents, $tag) === false) || $htmlHasTag;
|
|
}
|
|
|
|
function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings, $isForHtml = 0)
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* Return just the message without any processing? */
|
|
if ($just_message) {
|
|
return $msg;
|
|
}
|
|
|
|
// Convert any entities in site title to plain text
|
|
$hesk_settings['site_title'] = hesk_msgToPlain($hesk_settings['site_title'], 1);
|
|
|
|
/* If it's not a ticket-related mail (like "a new PM") just process quickly */
|
|
if (!$is_ticket) {
|
|
$trackingURL = $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/mail.php?a=read&id=' . intval($ticket['id']);
|
|
|
|
$msg = str_replace('%%NAME%%', $ticket['name'], $msg);
|
|
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
|
|
$msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
|
|
$msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
|
|
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
|
|
|
|
if (isset($ticket['message'])) {
|
|
// If HTML is enabled, let's unescape everything, and call html2text.
|
|
if ($isForHtml) {
|
|
$htmlMessage = nl2br($ticket['message']);
|
|
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
|
|
return str_replace('%%MESSAGE%%', $htmlMessage, $msg);
|
|
}
|
|
$message_has_html = checkForHtml($ticket);
|
|
if ($message_has_html) {
|
|
if (!function_exists('convert_html_to_text')) {
|
|
require(HESK_PATH . 'inc/html2text/html2text.php');
|
|
}
|
|
$ticket['message'] = convert_html_to_text($ticket['message']);
|
|
$ticket['message'] = fix_newlines($ticket['message']);
|
|
}
|
|
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $ticket['message'], $msg);
|
|
return str_replace('%%MESSAGE%%', $ticket['message'], $msg);
|
|
} else {
|
|
return $msg;
|
|
}
|
|
}
|
|
|
|
// Is email required to view ticket (for customers only)?
|
|
$hesk_settings['e_param'] = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($ticket['email']) : '';
|
|
|
|
/* Generate the ticket URLs */
|
|
$trackingURL = $hesk_settings['hesk_url'];
|
|
$trackingURL .= $is_admin ? '/' . $hesk_settings['admin_dir'] . '/admin_ticket.php' : '/ticket.php';
|
|
$trackingURL .= '?track=' . $ticket['trackid'] . ($is_admin ? '' : $hesk_settings['e_param']) . '&Refresh=' . rand(10000, 99999);
|
|
|
|
/* Set category title */
|
|
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
|
|
|
|
/* Set priority title */
|
|
switch ($ticket['priority']) {
|
|
case 0:
|
|
$ticket['priority'] = $hesklang['critical'];
|
|
break;
|
|
case 1:
|
|
$ticket['priority'] = $hesklang['high'];
|
|
break;
|
|
case 2:
|
|
$ticket['priority'] = $hesklang['medium'];
|
|
break;
|
|
default:
|
|
$ticket['priority'] = $hesklang['low'];
|
|
}
|
|
|
|
/* Get owner name */
|
|
$ticket['owner'] = hesk_msgToPlain(hesk_getOwnerName($ticket['owner']), 1);
|
|
|
|
/* Set status */
|
|
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
|
|
$row = hesk_dbFetchAssoc($statusRs);
|
|
$ticket['status'] = $hesklang[$row['Key']];
|
|
|
|
/* Replace all special tags */
|
|
$msg = str_replace('%%NAME%%', $ticket['name'], $msg);
|
|
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
|
|
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
|
|
$msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
|
|
$msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
|
|
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
|
|
$msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
|
|
$msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
|
|
$msg = str_replace('%%OWNER%%', $ticket['owner'], $msg);
|
|
$msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
|
|
$msg = str_replace('%%EMAIL%%', $ticket['email'], $msg);
|
|
$msg = str_replace('%%CREATED%%', $ticket['dt'], $msg);
|
|
$msg = str_replace('%%UPDATED%%', $ticket['lastchange'], $msg);
|
|
$msg = str_replace('%%ID%%', $ticket['id'], $msg);
|
|
|
|
/* All custom fields */
|
|
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
|
if ($v['use']) {
|
|
if ($v['type'] == 'checkbox') {
|
|
$ticket[$k] = str_replace("<br />", "\n", $ticket[$k]);
|
|
}
|
|
|
|
$msg = str_replace('%%' . strtoupper($k) . '%%', stripslashes($ticket[$k]), $msg);
|
|
} else {
|
|
$msg = str_replace('%%' . strtoupper($k) . '%%', '', $msg);
|
|
}
|
|
}
|
|
|
|
|
|
// Is message tag in email template?
|
|
if (strpos($msg, '%%MESSAGE%%') !== false) {
|
|
// Replace message
|
|
if ($isForHtml) {
|
|
$htmlMessage = nl2br($ticket['message']);
|
|
$msg = str_replace('%%MESSAGE%%', $htmlMessage, $msg);
|
|
} else {
|
|
$plainTextMessage = $ticket['message'];
|
|
$message_has_html = checkForHtml($ticket);
|
|
if ($message_has_html) {
|
|
if (!function_exists('convert_html_to_text')) {
|
|
require(HESK_PATH . 'inc/html2text/html2text.php');
|
|
}
|
|
$plainTextMessage = convert_html_to_text($plainTextMessage);
|
|
$plainTextMessage = fix_newlines($plainTextMessage);
|
|
}
|
|
$msg = str_replace('%%MESSAGE%%', $plainTextMessage, $msg);
|
|
}
|
|
|
|
// Add direct links to any attachments at the bottom of the email message OR add them as attachments, depending on the settings
|
|
if ($hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
|
|
if (!$modsForHesk_settings['attachments']) {
|
|
if ($isForHtml) {
|
|
$msg .= "<br><br><br>" . $hesklang['fatt'];
|
|
} else {
|
|
$msg .= "\n\n\n" . $hesklang['fatt'];
|
|
}
|
|
|
|
$att = explode(',', substr($ticket['attachments'], 0, -1));
|
|
foreach ($att as $myatt) {
|
|
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
|
|
if ($isForHtml) {
|
|
$msg .= "<br><br>" . $att_name . "<br>";
|
|
} else {
|
|
$msg .= "\n\n" . $att_name . "\n";
|
|
}
|
|
$msg .= $hesk_settings['hesk_url'] . '/download_attachment.php?att_id=' . $att_id . '&track=' . $ticket['trackid'] . $hesk_settings['e_param'];
|
|
}
|
|
}
|
|
|
|
// If attachments setting is set to 1, we'll add the attachments separately later; otherwise we'll duplicate the number of attachments.
|
|
}
|
|
|
|
// For customer notifications: if we allow email piping/pop 3 fetching and
|
|
// stripping quoted replies add an "reply above this line" tag
|
|
if (!$is_admin && ($hesk_settings['email_piping'] || $hesk_settings['pop3']) && $hesk_settings['strip_quoted']) {
|
|
$msg = $hesklang['EMAIL_HR'] . "\n\n" . $msg;
|
|
}
|
|
} elseif (strpos($msg, '%%MESSAGE_NO_ATTACHMENTS%%') !== false) {
|
|
if ($isForHtml) {
|
|
$htmlMessage = nl2br($ticket['message']);
|
|
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
|
|
} else {
|
|
$plainTextMessage = $ticket['message'];
|
|
$message_has_html = checkForHtml($ticket);
|
|
if ($message_has_html) {
|
|
if (!function_exists('convert_html_to_text')) {
|
|
require(HESK_PATH . 'inc/html2text/html2text.php');
|
|
}
|
|
$plainTextMessage = convert_html_to_text($plainTextMessage);
|
|
$plainTextMessage = fix_newlines($plainTextMessage);
|
|
}
|
|
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $plainTextMessage, $msg);
|
|
}
|
|
}
|
|
|
|
return $msg;
|
|
}
|
|
|
|
// $postfields is only required for mailgun.
|
|
// $boundary is only required for PHP/SMTP
|
|
function processDirectAttachments($emailMethod, $postfields = NULL, $boundary = '')
|
|
{
|
|
global $hesk_settings, $ticket;
|
|
|
|
$att = explode(',', substr($ticket['attachments'], 0, -1));
|
|
// if using mailgun, add each attachment to the array
|
|
if ($emailMethod == 'mailgun') {
|
|
$i = 0;
|
|
foreach ($att as $myatt) {
|
|
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
|
|
$postfields['attachment[' . $i . ']'] = '@' . HESK_PATH . $hesk_settings['attach_dir'] . '/' . $saved_name;
|
|
$i++;
|
|
}
|
|
return $postfields;
|
|
} else {
|
|
$attachments = '';
|
|
foreach ($att as $myatt) {
|
|
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
|
|
$attachments .= "\n\n" . "--" . $boundary . "\n";
|
|
$attachments .= "Content-Type: application/octet-stream; name=\"" . $att_name . "\" \n";
|
|
$attachments .= "Content-Disposition: attachment\n";
|
|
$attachments .= "Content-Transfer-Encoding: base64\n\n";
|
|
$attachmentBinary = file_get_contents(HESK_PATH . $hesk_settings['attach_dir'] . '/' . $saved_name);
|
|
$attcontents = chunk_split(base64_encode($attachmentBinary));
|
|
$attachments .= $attcontents . "\n\n";
|
|
}
|
|
return $attachments;
|
|
}
|
|
}
|
|
|
|
function checkForHtml($ticket) {
|
|
global $hesk_settings;
|
|
|
|
$repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto` = ".intval($ticket['id']) . " ORDER BY `id` DESC LIMIT 1");
|
|
if (hesk_dbNumRows($repliesRs) != 1) {
|
|
return $ticket['html'];
|
|
}
|
|
$reply = hesk_dbFetchAssoc($repliesRs);
|
|
return $reply['html'];
|
|
} |