You cannot select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
418 lines
18 KiB
PHP
418 lines
18 KiB
PHP
<?php
|
|
/*******************************************************************************
|
|
* Title: Help Desk Software HESK
|
|
* Version: 2.6.0 from 22nd February 2015
|
|
* Author: Klemen Stirn
|
|
* Website: http://www.hesk.com
|
|
********************************************************************************
|
|
* COPYRIGHT AND TRADEMARK NOTICE
|
|
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
|
|
* HESK is a registered trademark of Klemen Stirn.
|
|
|
|
* The HESK may be used and modified free of charge by anyone
|
|
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
|
|
* By using this code you agree to indemnify Klemen Stirn from any
|
|
* liability that might arise from it's use.
|
|
|
|
* Selling the code for this program, in part or full, without prior
|
|
* written consent is expressly forbidden.
|
|
|
|
* Using this code, in part or full, to create derivate work,
|
|
* new scripts or products is expressly forbidden. Obtain permission
|
|
* before redistributing this software over the Internet or in
|
|
* any other medium. In all cases copyright and header must remain intact.
|
|
* This Copyright is in full effect in any country that has International
|
|
* Trade Agreements with the United States of America or
|
|
* with the European Union.
|
|
|
|
* Removing any of the copyright notices without purchasing a license
|
|
* is expressly forbidden. To remove HESK copyright notice you must purchase
|
|
* a license for this script. For more information on how to obtain
|
|
* a license please visit the page below:
|
|
* https://www.hesk.com/buy.php
|
|
*******************************************************************************/
|
|
|
|
define('IN_SCRIPT',1);
|
|
define('HESK_PATH','../');
|
|
|
|
/* Get all the required files and functions */
|
|
require(HESK_PATH . 'hesk_settings.inc.php');
|
|
require(HESK_PATH . 'inc/common.inc.php');
|
|
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
|
hesk_load_database_functions();
|
|
|
|
hesk_session_start();
|
|
hesk_dbConnect();
|
|
hesk_isLoggedIn();
|
|
|
|
/* Check permissions for this feature */
|
|
hesk_checkPermission('can_man_ticket_tpl');
|
|
|
|
// Define required constants
|
|
define('LOAD_TABS',1);
|
|
|
|
/* What should we do? */
|
|
if ( $action = hesk_REQUEST('a') )
|
|
{
|
|
if ( defined('HESK_DEMO') ) {hesk_process_messages($hesklang['ddemo'], 'manage_ticket_templates.php', 'NOTICE');}
|
|
elseif ($action == 'new') {new_saved();}
|
|
elseif ($action == 'edit') {edit_saved();}
|
|
elseif ($action == 'remove') {remove();}
|
|
elseif ($action == 'order') {order_saved();}
|
|
}
|
|
|
|
/* Print header */
|
|
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
|
|
|
/* Print main manage users page */
|
|
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
|
?>
|
|
|
|
<div class="row">
|
|
|
|
</div>
|
|
|
|
<script language="javascript" type="text/javascript"><!--
|
|
function confirm_delete()
|
|
{
|
|
if (confirm('<?php echo hesk_makeJsString($hesklang['delete_tpl']); ?>')) {return true;}
|
|
else {return false;}
|
|
}
|
|
//-->
|
|
</script>
|
|
|
|
<?php
|
|
// Get canned responses from database
|
|
$result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
|
|
$options='';
|
|
$javascript_messages='';
|
|
$javascript_titles='';
|
|
|
|
$i=1;
|
|
$j=0;
|
|
$num = hesk_dbNumRows($result);
|
|
?>
|
|
<div class="row" style="margin-top: 20px;">
|
|
<div class="col-md-4">
|
|
<div class="panel panel-default">
|
|
<div class="panel-heading">
|
|
<?php echo $hesklang['saved_ticket_tpl']; ?>
|
|
</div>
|
|
<div class="panel-body">
|
|
<?php if ($num < 1) {
|
|
echo '<p>'.$hesklang['no_ticket_tpl'].'</p>';
|
|
} else {
|
|
?>
|
|
<table class="table table-hover">
|
|
<thead>
|
|
<tr>
|
|
<th><?php echo $hesklang['ticket_tpl_title']; ?></th>
|
|
<th><?php echo $hesklang['opt']; ?></th>
|
|
</tr>
|
|
</thead>
|
|
<tbody>
|
|
<?php
|
|
|
|
while ($mysaved=hesk_dbFetchAssoc($result))
|
|
{
|
|
$j++;
|
|
$color = '';
|
|
if (isset($_SESSION['canned']['selcat2']) && $mysaved['id'] == $_SESSION['canned']['selcat2'])
|
|
{
|
|
$color = 'success';
|
|
unset($_SESSION['canned']['selcat2']);
|
|
}
|
|
|
|
$options .= '<option class="form-control" value="'.$mysaved['id'].'"';
|
|
$options .= (isset($_SESSION['canned']['id']) && $_SESSION['canned']['id'] == $mysaved['id']) ? ' selected="selected" ' : '';
|
|
$options .= '>'.$mysaved['title'].'</option>';
|
|
|
|
|
|
$javascript_messages.='myMsgTxt['.$mysaved['id'].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved['message']) )."';\n";
|
|
$javascript_titles.='myTitle['.$mysaved['id'].']=\''.addslashes($mysaved['title'])."';\n";
|
|
|
|
echo '
|
|
<tr>
|
|
<td>'.$mysaved['title'].'</td>
|
|
<td style="text-align:left;">
|
|
';
|
|
|
|
if ($num > 1)
|
|
{
|
|
if ($j == 1)
|
|
{
|
|
echo'<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
|
|
<a href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'">
|
|
<i class="fa fa-arrow-down" style="font-size:16px;color:green;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['move_dn'].'"></i></a>';
|
|
}
|
|
elseif ($j == $num)
|
|
{
|
|
echo'<a href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'"><i class="fa fa-arrow-up" style="font-size:16px;color:green;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['move_up'].'"></i></a> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
|
|
}
|
|
else
|
|
{
|
|
echo'
|
|
<a href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=-15&token='.hesk_token_echo(0).'"><i class="fa fa-arrow-up" style="font-size:16px;color:green;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['move_up'].'"></i></a>
|
|
<a href="manage_ticket_templates.php?a=order&replyid='.$mysaved['id'].'&move=15&token='.hesk_token_echo(0).'"><i class="fa fa-arrow-down" style="font-size:16px;color:green;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['move_dn'].'"></i></a>
|
|
';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo '';
|
|
}
|
|
|
|
echo '
|
|
<a href="manage_ticket_templates.php?a=remove&id='.$mysaved['id'].'&token='.hesk_token_echo(0).'" onclick="return confirm_delete();"><i class="fa fa-times" style="font-size:16px;color:red;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['delete'].'"></i></a></td>
|
|
</tr>
|
|
';
|
|
} // End while
|
|
|
|
?>
|
|
</tbody>
|
|
</table>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="col-md-8">
|
|
<?php
|
|
/* This will handle error, success and notice messages */
|
|
hesk_handle_messages();
|
|
?>
|
|
<form class="form-horizontal" action="manage_ticket_templates.php" method="post" name="form1" role="form">
|
|
<h3><?php echo $hesklang['new_ticket_tpl']; ?> <a href="javascript:void(0)" onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['ticket_tpl_intro']); ?>')"><i class="fa fa-question-circle settingsquestionmark"></i></a></h3>
|
|
<div class="footerWithBorder blankSpace"></div>
|
|
<?php
|
|
if ($num > 0)
|
|
{
|
|
?>
|
|
<div class="form-group">
|
|
<div class="col-sm-12">
|
|
<div class="radio">
|
|
<label>
|
|
<input type="radio" name="a" value="new" <?php echo (!isset($_SESSION['canned']['what']) || $_SESSION['canned']['what'] != 'EDIT') ? 'checked=' : ''; ?>>
|
|
<?php echo $hesklang['ticket_tpl_add']; ?>
|
|
</label>
|
|
</div>
|
|
</div>
|
|
<div class="row">
|
|
<div class="col-sm-6">
|
|
<div class="radio">
|
|
<label>
|
|
<input type="radio" name="a" value="edit" <?php echo (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] == 'EDIT') ? 'checked' : ''; ?>>
|
|
<?php echo $hesklang['ticket_tpl_edit']; ?>
|
|
</label>
|
|
</div>
|
|
</div>
|
|
<div class="col-sm-6">
|
|
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)"><option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option><?php echo $options; ?></select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
echo '<p><input type="hidden" name="a" value="new" /> ' . $hesklang['ticket_tpl_add'] . '</label></p>';
|
|
}
|
|
?>
|
|
<div class="form-group">
|
|
<label for="name" class="col-sm-2 control-label"><?php echo $hesklang['ticket_tpl_title']; ?></label>
|
|
<div class="col-sm-10">
|
|
<span id="HeskTitle">
|
|
<input class="form-control" type="text" name="name" size="40" maxlength="50" placeholder="<?php echo $hesklang['ticket_tpl_title']; ?>"
|
|
<?php if (isset($_SESSION['canned']['name'])) {echo ' value="'.stripslashes($_SESSION['canned']['name']).'" ';} ?>>
|
|
</span>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="msg" class="col-sm-2 control-label"><?php echo $hesklang['message']; ?></label>
|
|
<div class="col-sm-10">
|
|
<span id="HeskMsg">
|
|
<textarea class="form-control" placeholder="<?php echo $hesklang['message']; ?>" name="msg" rows="15" cols="70"><?php
|
|
if (isset($_SESSION['canned']['msg']))
|
|
{
|
|
echo stripslashes($_SESSION['canned']['msg']);
|
|
}
|
|
?></textarea>
|
|
</span>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<div class="col-sm-10 col-sm-offset-2">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
|
|
<input type="submit" value="<?php echo $hesklang['save_ticket_tpl']; ?>" class="btn btn-default">
|
|
</div>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
|
|
<script language="javascript" type="text/javascript"><!--
|
|
var myMsgTxt = new Array();
|
|
myMsgTxt[0]='';
|
|
var myTitle = new Array();
|
|
myTitle[0]='';
|
|
|
|
<?php
|
|
echo $javascript_titles;
|
|
echo $javascript_messages;
|
|
?>
|
|
|
|
function setMessage(msgid) {
|
|
if (document.getElementById) {
|
|
document.getElementById('HeskMsg').innerHTML='<textarea class="form-control" name="msg" rows="15" cols="70">'+myMsgTxt[msgid]+'</textarea>';
|
|
document.getElementById('HeskTitle').innerHTML='<input class="form-control" type="text" name="name" size="40" maxlength="50" value="'+myTitle[msgid]+'">';
|
|
} else {
|
|
document.form1.msg.value=myMsgTxt[msgid];
|
|
document.form1.name.value=myTitle[msgid];
|
|
}
|
|
|
|
if (msgid==0) {
|
|
document.form1.a[0].checked=true;
|
|
} else {
|
|
document.form1.a[1].checked=true;
|
|
}
|
|
}
|
|
//-->
|
|
</script>
|
|
|
|
<?php
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
exit();
|
|
|
|
|
|
/*** START FUNCTIONS ***/
|
|
|
|
function edit_saved()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check('POST');
|
|
|
|
$hesk_error_buffer = '';
|
|
|
|
$id = intval( hesk_POST('saved_replies') ) or $hesk_error_buffer .= '<li>' . $hesklang['sel_ticket_tpl'] . '</li>';
|
|
$savename = hesk_input( hesk_POST('name') ) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
|
|
$msg = hesk_input( hesk_POST('msg') ) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
|
|
|
|
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
|
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
|
|
|
$_SESSION['canned']['what'] = 'EDIT';
|
|
$_SESSION['canned']['id'] = $id;
|
|
$_SESSION['canned']['name'] = $savename;
|
|
$_SESSION['canned']['msg'] = $msg;
|
|
|
|
/* Any errors? */
|
|
if (strlen($hesk_error_buffer))
|
|
{
|
|
$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
|
|
hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php?saved_replies='.$id);
|
|
}
|
|
|
|
$result = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `title`='".hesk_dbEscape($savename)."',`message`='".hesk_dbEscape($msg)."' WHERE `id`='".intval($id)."' LIMIT 1");
|
|
|
|
unset($_SESSION['canned']['what']);
|
|
unset($_SESSION['canned']['id']);
|
|
unset($_SESSION['canned']['name']);
|
|
unset($_SESSION['canned']['msg']);
|
|
|
|
hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php?saved_replies='.$id,'SUCCESS');
|
|
} // End edit_saved()
|
|
|
|
|
|
function new_saved()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check('POST');
|
|
|
|
$hesk_error_buffer = '';
|
|
$savename = hesk_input( hesk_POST('name') ) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
|
|
$msg = hesk_input( hesk_POST('msg') ) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
|
|
|
|
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
|
|
$msg = preg_replace('/\R/u', "\r\n", $msg);
|
|
|
|
$_SESSION['canned']['what'] = 'NEW';
|
|
$_SESSION['canned']['name'] = $savename;
|
|
$_SESSION['canned']['msg'] = $msg;
|
|
|
|
/* Any errors? */
|
|
if (strlen($hesk_error_buffer))
|
|
{
|
|
$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
|
|
hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php');
|
|
}
|
|
|
|
/* Get the latest tpl_order */
|
|
$result = hesk_dbQuery('SELECT `tpl_order` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1');
|
|
$row = hesk_dbFetchRow($result);
|
|
$my_order = $row[0]+10;
|
|
|
|
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (`title`,`message`,`tpl_order`) VALUES ('".hesk_dbEscape($savename)."','".hesk_dbEscape($msg)."','".intval($my_order)."')");
|
|
|
|
unset($_SESSION['canned']['what']);
|
|
unset($_SESSION['canned']['name']);
|
|
unset($_SESSION['canned']['msg']);
|
|
|
|
hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php','SUCCESS');
|
|
} // End new_saved()
|
|
|
|
|
|
function remove()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check();
|
|
|
|
$mysaved = intval( hesk_GET('id') ) or hesk_error($hesklang['id_not_valid']);
|
|
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` WHERE `id`='".intval($mysaved)."' LIMIT 1");
|
|
if (hesk_dbAffectedRows() != 1)
|
|
{
|
|
hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");
|
|
}
|
|
|
|
hesk_process_messages($hesklang['ticket_tpl_removed'],'manage_ticket_templates.php','SUCCESS');
|
|
} // End remove()
|
|
|
|
|
|
function order_saved()
|
|
{
|
|
global $hesk_settings, $hesklang;
|
|
|
|
/* A security check */
|
|
hesk_token_check();
|
|
|
|
$tplid = intval( hesk_GET('replyid') ) or hesk_error($hesklang['ticket_tpl_id']);
|
|
$_SESSION['canned']['selcat2'] = $tplid;
|
|
|
|
$tpl_move = intval( hesk_GET('move') );
|
|
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=`tpl_order`+".intval($tpl_move)." WHERE `id`='".intval($tplid)."' LIMIT 1");
|
|
if (hesk_dbAffectedRows() != 1) {hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");}
|
|
|
|
/* Update all category fields with new order */
|
|
$result = hesk_dbQuery('SELECT `id` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC');
|
|
|
|
$i = 10;
|
|
while ($mytpl=hesk_dbFetchAssoc($result))
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=".intval($i)." WHERE `id`='".intval($mytpl['id'])."' LIMIT 1");
|
|
$i += 10;
|
|
}
|
|
|
|
header('Location: manage_ticket_templates.php');
|
|
exit();
|
|
} // End order_saved()
|
|
|
|
?>
|