Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
define('WYSIWYG', 1);
define('VALIDATOR', 1);
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['as_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['as_email'] = $_REQUEST['email'];
$_SESSION['as_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['as_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['as_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['as_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['as_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['as_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['as_' . $k] = $_REQUEST[$k];
}
}
/* Varibles for coloring the fields in case of errors */
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `active` = '1' ORDER BY `name` ASC");
while ($row = hesk_dbFetchAssoc($result)) {
/* Is this an administrator? */
if ($row['isadmin']) {
$admins[$row['id']] = $row['name'];
continue;
}
/* Not admin, is user allowed to view tickets? */
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false) {
$admins[$row['id']] = $row['name'];
continue;
}
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
$columnWidth = 'col-md-8';
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 5");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<ol class="breadcrumb">
<li><a href="admin_main.php"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['nti2']; ?></li>
</ol>
<div class="row move-down-20">
<?php if ($columnWidth == 'col-md-8'): ?>
<div class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<p><?php echo $hesklang['nti3']; ?></p>
<br/>
<p><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></p>
</div>
</div>
</div>
<?php endif; ?>
<div class="<?php echo $columnWidth; ?>">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3><?php echo $hesklang['nti2']; ?></h3>
<div class="footerWithBorder blankSpace"></div>
<!-- START FORM -->
<?php if ($modsForHesk_settings['rich_text_for_tickets']): ?>
<script type="text/javascript">
/* <![CDATA[ */
tinyMCE.init({
mode: "textareas",
editor_selector: "htmlEditor",
elements: "content",
theme: "advanced",
convert_urls: false,
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
theme_advanced_buttons3: "",
theme_advanced_toolbar_location: "top",
theme_advanced_toolbar_align: "left",
theme_advanced_statusbar_location: "bottom",
theme_advanced_resizing: true
});
/* ]]> */
</script>
<?php endif;
$onsubmit = '';
if ($modsForHesk_settings['rich_text_for_tickets']) {
$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
}
?>
<form role="form" class="form-horizontal" method="post" action="admin_submit_ticket.php" name="form1"
enctype="multipart/form-data" <?php echo $onsubmit; ?>>
<?php if ($hesk_settings['can_sel_lang']) { ?>
<div class="form-group">
<label for="customerLanguage" class="col-sm-3 control-label"><?php echo $hesklang['chol']; ?>:&nbsp;<span
class="important">*</span></label>
<div class="col-sm-9">
<select name="customerLanguage" id="customerLanguage" class="form-control">
<?php hesk_listLanguages(); ?>
</select>
</div>
</div>
<?php } ?>
<!-- Contact info -->
<?php if (in_array('name', $_SESSION['iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
} ?>
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<input type="text" class="form-control" name="name" size="40" maxlength="30"
value="<?php if (isset($_SESSION['as_name'])) {
echo stripslashes(hesk_input($_SESSION['as_name']));
} else if (isset($_GET['name'])) {
echo hesk_GET('name');
} ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_your_name']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>" required>
<div class="help-block with-errors"></div>
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
<div class="col-sm-9">
<input type="text" class="form-control" name="email" size="40" maxlength="1000" id="email-input"
value="<?php if (isset($_SESSION['as_email'])) {
echo stripslashes(hesk_input($_SESSION['as_email']));
} else if (isset($_GET['email'])) {
echo hesk_GET('email');
} ?>" <?php if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(1)"';
} ?>
placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"
onkeyup="disableIfEmpty('email-input','notify-email')">
</div>
</div>
<div id="email_suggestions"></div>
<hr/>
<!-- Department and Priority -->
<?php if (in_array('category', $_SESSION['iserror'])) {
echo '<div class="form-group has-error">';
} elseif (in_array('category', $_SESSION['isnotice'])) {
echo '<div class="form-group has-warning">';
} else {
echo '<div class="form-group">';
} ?>
<label for="category" class="col-sm-3 control-label"><?php echo $hesklang['category']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<select name="category" class="form-control"
pattern="[0-9]+"
data-error="<?php echo htmlspecialchars($hesklang['sel_app_cat']); ?>"
required>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
$orderByColumn = $modsForHesk_settings['category_order_column'];
$result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'categories` WHERE `usage` <> 2 ORDER BY `' . $orderByColumn . '` ASC');
while ($row = hesk_dbFetchAssoc($result)) {
if (isset($_SESSION['as_category']) && $_SESSION['as_category'] == $row['id']) {
$selected = ' selected="selected"';
} else {
$selected = '';
}
echo '<option value="' . $row['id'] . '"' . $selected . '>' . $row['name'] . '</option>';
}
?>
</select>
<div class="help-block with-errors"></div>
</div>
</div>
<?php if (in_array('priority', $_SESSION['iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
} ?>
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<select name="priority" class="form-control"
pattern="[0-9]+"
data-error="<?php echo htmlspecialchars($hesklang['sel_app_priority']); ?>"
required>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 3)
|| (isset($_GET['priority']) && $_GET['priority'] == 3)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 2)
|| (isset($_GET['priority']) && $_GET['priority'] == 2)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 1)
|| (isset($_GET['priority']) && $_GET['priority'] == 1)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['high']; ?></option>
<option value="0" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 0)
|| (isset($_GET['priority']) && $_GET['priority'] == 0)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['critical']; ?></option>
</select>
<div class="help-block with-errors"></div>
</div>
</div>
<!-- Start Custom Before -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
// $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
// Staff doesn't need to fill in required custom fields
$v['req'] = '';
if ($v['type'] == 'checkbox' && !isset($_GET["c_$k"])) {
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"])) {
foreach ($_SESSION["c_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["as_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
} elseif (isset($_GET["as_$k"])) {
if ($v['type'] == 'checkbox') {
$k_value = explode('-CHECKBOX-', $_GET["as_$k"]);
} else {
$k_value = stripslashes(hesk_GET("as_$k"));
}
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if (strlen($k_value == $option)) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><textarea class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="hidden" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' readonly></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- End custom before -->
<!-- Ticket Info -->
<?php
// Lets handle ticket templates
$can_options = '';
// Get ticket templates from the database
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` ORDER BY `tpl_order` ASC");
// If we have any templates print them out
if (hesk_dbNumRows($res)) {
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
var mySubjectTxt = new Array();
myMsgTxt[0] = '';
mySubjectTxt[0] = '';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
if ($modsForHesk_settings['rich_text_for_tickets']) {
$theMessage = hesk_html_entity_decode($mysaved[2]);
$theMessage = addslashes($theMessage);
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", $theMessage)."';\n";
} else {
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
}
echo 'mySubjectTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[1]))."';\n";
}
?>
function setMessage(msgid) {
var useHtmlEditor = <?php echo $modsForHesk_settings['rich_text_for_tickets']; ?>;
var myMsg = myMsgTxt[msgid];
var mySubject = mySubjectTxt[msgid];
if (myMsg == '') {
if (document.form1.mode[1].checked) {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, '');
}
else {
$('#message').val('');
}
$('#subject').val('');
}
return true;
}
if (document.getElementById) {
if (document.getElementById('moderep').checked) {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, myMsg);
} else {
myMsg = $('<textarea />').html(myMsg).text();
$('#message').val(myMsg).trigger('input');
}
mySubject = $('<textarea />').html(mySubject).text();
$('#subject').val(mySubject).trigger('input');
}
else {
if (useHtmlEditor) {
var oldMsg = tinymce.get("message").getContent();
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, oldMsg + myMsg);
} else {
var oldMsg = document.getElementById('message').value;
var theMsg = $('<textarea />').html(oldMsg + myMsg).text();
$('#message').val(theMsg).trigger('input');
}
if (document.getElementById('subject').value == '') {
mySubject = $('<textarea />').html(mySubject).text();
$('#subject').val(mySubject).trigger('input');
}
}
}
else {
if (document.form1.mode[0].checked) {
document.form1.message.value = myMsg;
document.form1.subject.value = mySubject;
}
else {
var oldMsg = document.form1.message.value;
document.form1.message.value = oldMsg + myMsg;
if (document.form1.subject.value == '') {
document.form1.subject.value = mySubject;
}
}
}
}
//-->
</script>
<?php
} // END fetchrows
// Print templates
if (strlen($can_options)) {
?>
<div class="form-group">
<label for="modeadd" class="col-sm-3 control-label"><?php echo $hesklang['ticket_tpl']; ?></label>
<div class="col-sm-9">
<div class="radio">
<label><input type="radio" name="mode" id="modeadd" value="1"
checked="checked"> <?php echo $hesklang['madd']; ?></label>
</div>
<div class="radio">
<label><input type="radio" name="mode" id="moderep" value="0"/> <?php echo $hesklang['mrep']; ?></label>
</div>
<?php echo hesk_checkPermission('can_man_ticket_tpl', 0) ? '(<a href="manage_ticket_templates.php">' . $hesklang['ticket_tpl_man'] . '</a>)' : ''; ?>
</div>
</div>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php echo $hesklang['select_ticket_tpl']; ?></label>
<div class="col-sm-9">
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> -</option>
<?php echo $can_options; ?>
</select>
</div>
</div>
<?php
} // END printing templates
elseif (hesk_checkPermission('can_man_ticket_tpl', 0)) {
?>
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<a href="manage_ticket_templates.php"><?php echo $hesklang['ticket_tpl_man']; ?></a>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="due-date" class="col-sm-3 control-label"><?php echo $hesklang['due_date']; ?></label>
<div class="col-sm-9">
<input class="form-control datepicker" name="due-date" placeholder="<?php echo htmlspecialchars($hesklang['due_date']); ?>"
value="<?php if (isset($_GET['due_date'])) { echo $_GET['due_date']; } ?>">
<span class="help-block"><?php echo $hesklang['date_format']; ?></span>
</div>
</div>
<?php if (in_array('subject', $_SESSION['iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
} ?>
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<span id="HeskSub"><input class="form-control" type="text" name="subject" id="subject" size="40" maxlength="40"
value="<?php if (isset($_SESSION['as_subject']) || isset($_GET['subject'])) {
echo stripslashes(hesk_input($_SESSION['as_subject']));
} ?>" placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_subject']); ?>"
required></span>
<div class="help-block with-errors"></div>
</div>
</div>
<?php if (in_array('message', $_SESSION['iserror'])) {
echo '<div class="form-group has-error" id="message-group">';
} else {
echo '<div class="form-group" id="message-group">';
} ?>
<div class="col-sm-12">
<span id="HeskMsg">
<textarea class="form-control htmlEditor" name="message" id="message" rows="12" cols="60"
placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_message']); ?>"
required><?php if (isset($_SESSION['as_message'])) {
echo stripslashes(hesk_input($_SESSION['as_message']));
} ?></textarea>
</span>
<div class="help-block with-errors" id="message-help-block"></div>
</div>
</div>
<hr/>
<!-- Custom After -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
// $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
// Staff doesn't need to fill in required custom fields
$v['req'] = '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"])) {
foreach ($_SESSION["c_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><textarea class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div></div></div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="hidden" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' readonly></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
/* end custom after */
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="control-label col-sm-3"><?php echo $hesklang['attachments']; ?>:</label>
<div class="col-sm-9">
<?php build_dropzone_markup(true); ?>
</div>
</div>
<hr/>
<?php
display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/ticket/upload-attachment.php');
}
?>
<!-- Admin options -->
<?php
if (!isset($_SESSION['as_notify'])) {
$_SESSION['as_notify'] = $_SESSION['notify_customer_new'] ? 1 : 0;
}
?>
<div class="form-group">
<label class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
<div class="col-sm-9">
<label><input type="checkbox" id="notify-email" name="notify"
value="1" <?php echo empty($_SESSION['as_notify']) ? '' : 'checked="checked"'; ?> /> <?php echo $hesklang['seno']; ?>
</label><br/>
<label><input type="checkbox" name="show"
value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?>
</label><br/>
<hr/>
</div>
</div>
<?php
if (hesk_checkPermission('can_assign_others',0))
{
if (in_array('owner',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
<label for="owner" class="col-sm-3 control-label"><?php echo $hesklang['asst2']; ?>:</label>
<div class="col-sm-9">
<select class="form-control" name="owner" >
<option value="-1"> &gt; <?php echo $hesklang['unas']; ?> &lt; </option>
<?php
if ($hesk_settings['autoassign'])
{
echo '<option value="-2"> &gt; ' . $hesklang['aass'] . ' &lt; </option>';
}
$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;
foreach ($admins as $k=>$v)
{
if ($k == $owner)
{
echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
}
else
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
}
?>
</select>
</div>
</div>
<?php
}
elseif (hesk_checkPermission('can_assign_self',0))
{
$checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked="checked"' : '';
?>
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<label><input type="checkbox" name="assing_to_self" value="1" <?php echo $checked; ?> /> <?php echo $hesklang['asss2']; ?></label>
</div>
</div>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
<div class="col-sm-9">
<p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<?php endif; ?>
<!-- Submit -->
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default">
</div>
</div>
</form>
<script>
buildValidatorForTicketSubmission("form1",
"<?php echo addslashes($hesklang['select_at_least_one_value']); ?>");
</script>
</div>
</div>
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
// Set the message in the actual text box if rich text is enabled
if ($modsForHesk_settings['rich_text_for_tickets']) {
echo "
<script>
tinymce.get('message').setContent('');
tinymce.get('message').execCommand('mceInsertRawHTML', false, '".$_SESSION['as_message']."');
</script>
";
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>