Bootswatch, Summernote, and Captcheck mods for Mods for HESK ( In use at
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Mike Koch a4de4886d9 #471 Update knowledgebase for 2.6.6 6 years ago
admin #471 Update knowledgebase for 2.6.6 6 years ago
css #253 Fix indentation across the project 6 years ago
custom #471 Update knowledgebase for 2.6.6 6 years ago
fonts #42 Started on adding icons to areas of the help desk 7 years ago
img #91 Add jQuery UI 7 years ago
inc Update installer 6 years ago
install Update installer 6 years ago
js #325 Not validating existing templates... weird issues with the validator 6 years ago
language/en Change version number 6 years ago
.gitignore #327 Settings are finally all driven through the database 6 years ago Update 6 years ago
LICENSE #257 Update README and LICENSE 7 years ago Update status badge 6 years ago
change_status.php #253 Fix indentation across the project 6 years ago
download_attachment.php #405 Fallback to ticket attachments folder for legacy KB attachments 6 years ago
hesk_javascript.js #253 Fix indentation across the project 6 years ago
hesk_style.css #136 Update javascript / CSS 7 years ago
hesk_style_RTL.css #136 Update javascript / CSS 7 years ago
index.php Fixes #450 Keep <div>s in their proper groups 6 years ago
knowledgebase.php Fixes #457 Move around some database stuff to fix the knowledgebase error 6 years ago
print.php #253 Fix indentation across the project 6 years ago
reply_ticket.php #253 Fix indentation across the project 6 years ago
submit_ticket.php Some more screen res fixes 6 years ago
suggest_articles.php #253 Fix indentation across the project 6 years ago
suggest_email.php #253 Fix indentation across the project 6 years ago
ticket.php Fix view ticket db issue 6 years ago
verifyemail.php Closes #386 Move db connection in verify email 6 years ago

Mods for HESK Number of Downloads Open Issues Current Release Project Status

License Join the chat at

Mods for HESK is a set of modifications for HESK v2.6.5, a free and popular helpdesk solution.


  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • Client-side form validation
  • Email template editor
  • Ticket attachments directly in emails
  • Recent tickets for contact when viewing another ticket
  • Restrict statuses from being closable
  • Custom service message icons
  • Permission templates
  • Request users location in tickets
  • Category managers
  • Show number of merged tickets in ticket search view
  • Enable / disable staff members
  • More-restricted settings page access
  • User agent tracking
  • New custom fields: Date, Readonly, Hidden, Email, Multiple Select


You can download Mods for HESK via two ways:

  • Stable Releases: Commits that have a release tag associated with a commit are considered releases. You can click on "releases" on the top of the repo, and then click the green button to download.
  • Bleeding-edge Releases: You can also download the latest, bleeding-edge version of Mods for HESK by simply clicking "download as zip" to the right of the repository. This will download an exact copy of this branch in its current state, which may be contain bugs/other issues. This is not recommended for a production use.


Visit for installation instructions.

Languages / Support

Please visit for translation instructions and support.
Mods for HESK translations are available at

Browser Compatibility

This list may be incomplete. Please leave a note on the PHP Junkyard forums for additional browser compatibility information.

  • Google Chrome 33+: Compatible
  • Mozilla Firefox 28+: Compatible
  • Internet Explorer 6/7: NOT Compatible
  • Internet Explorer 8: PARTIAL Compatibility
  • Internet Explorer 9+: Compatible

There are no intentions of making Mods for HESK compatible with Internet Explorer 6 or 7, or any browser that is 2 or more major revisions older than its latest version.


Mods for HESK will be maintained under the Semantic Versioning guidelines as much as possible. Releases will be numbered with the following format:


And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

For more information on SemVer, please visit


  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK