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51 lines
4.1 KiB
PHP
51 lines
4.1 KiB
PHP
<?php
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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require(HESK_PATH . 'install/install_functions.inc.php');
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require(HESK_PATH . 'hesk_settings.inc.php');
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hesk_dbConnect();
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//-- Need to do this since we are no longer restricted on IDs and we want an INT for proper INNER JOINs
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hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `status_int` INT NOT NULL DEFAULT 0 AFTER `status`");
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$ticketsRS = hesk_dbQuery("SELECT `id`, `status` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`");
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while ($currentResult = $ticketsRS->fetch_assoc())
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{
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status_int` = ".$currentResult['status']." WHERE `id` = ".$currentResult['id']);
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}
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hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` DROP COLUMN `status`");
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hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` CHANGE COLUMN `status_int` `status` INT NOT NULL");
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hesk_dbQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (
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`ID` INT NOT NULL,
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`ShortNameContentKey` TEXT NOT NULL,
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`TicketViewContentKey` TEXT NOT NULL,
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`TextColor` TEXT NOT NULL,
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`IsNewTicketStatus` BIT NOT NULL DEFAULT 0,
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`IsClosed` BIT NOT NULL DEFAULT 0,
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`IsClosedByClient` BIT NOT NULL DEFAULT 0,
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`IsCustomerReplyStatus` BIT NOT NULL DEFAULT 0,
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`IsStaffClosedOption` BIT NOT NULL DEFAULT 0,
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`IsStaffReopenedStatus` BIT NOT NULL DEFAULT 0,
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`IsDefaultStaffReplyStatus` BIT NOT NULL DEFAULT 0,
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`LockedTicketStatus` BIT NOT NULL DEFAULT 0,
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PRIMARY KEY (`ID`))");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (0, 'open', 'open', '#FF0000', 1, 0, 0, 0, 0, 0, 0, 0);");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (1, 'wait_reply', 'wait_staff_reply', '#FF9933', 0, 0, 0, 1, 0, 1, 0, 0);");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (2, 'replied', 'wait_cust_reply', '#0000FF', 0, 0, 0, 0, 0, 0, 1, 0);");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (3, 'resolved', 'resolved', '#008000', 0, 1, 1, 0, 1, 0, 0, 1);");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (4, 'in_progress', 'in_progress', '#000000', 0, 0, 0, 0, 0, 0, 0, 0);");
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus,
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IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
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VALUES (5, 'on_hold', 'on_hold', '#000000', 0, 0, 0, 0, 0, 0, 0, 0);");
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header('Location: updateTo1-4-1.php'); |