Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.4 from 22nd June 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
define('WYSIWYG',1);
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
hesk_dbConnect();
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
$modsForHesk_settings = mfh_getSettings();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action)
{
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if ( isset($_REQUEST['catid']) )
{
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if ( isset($_REQUEST['category']) )
{
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_REQUEST[$k]) )
{
$_SESSION['c_'.$k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if ( ! isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if ( ! isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
{
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2)
{
define('RECAPTCHA',1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['sub_support']; ?></li>
</ol>
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php if ($columnWidth == 'col-md-8'): ?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<p><?php echo $hesklang['quick_help_submit_ticket']; ?></p>
</div>
</div>
</div>
<?php endif; ?>
<div class="<?php echo $columnWidth; ?>">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php hesk_showTopBar($hesklang['submit_ticket']); ?></h2>
<small><?php echo $hesklang['use_form_below']; ?></small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_general_information']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30" value="<?php if (isset($_SESSION['c_name'])) {echo stripslashes(hesk_input($_SESSION['c_name']));} ?>" <?php if (in_array('name',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="1000" value="<?php if (isset($_SESSION['c_email'])) {echo stripslashes(hesk_input($_SESSION['c_email']));} ?>" <?php if (in_array('email',$_SESSION['iserror'])) {echo ' class="isError" ';} elseif (in_array('email',$_SESSION['isnotice'])) {echo ' class="isNotice" ';} ?> <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(0)"'; } ?> placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>" />
</div>
</div>
<?php
if ($hesk_settings['confirm_email'])
{
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php echo $hesklang['confemail']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40" maxlength="1000" value="<?php if (isset($_SESSION['c_email2'])) {echo stripslashes(hesk_input($_SESSION['c_email2']));} ?>" <?php if (in_array('email2',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo htmlspecialchars($hesklang['confemail']); ?>" />
</div>
</div>
<?php
} ?>
<div id="email_suggestions"></div>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' ORDER BY `".$orderBy."` ASC");
if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}
else
{
// List available categories
$is_table = 1;
?>
<div class="form-group">
<label for="category" class="col-sm-3 control-label"><?php echo $hesklang['category']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="category" id="category" class="form-control" <?php if (in_array('category',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php
// Show the "Click to select"?
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res))
{
echo '<option value="' . $row['id'] . '"' . (($_SESSION['c_category'] == $row['id']) ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
} ?>
</select>
</div>
</div>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency'])
{
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<select id="priority" class="form-control" name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
?>
<option value="3" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
</select>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="'.$formattedId.'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$formattedId.'" name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="'.$formattedId.'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><textarea class="form-control" id="'.$formattedId.'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'[]" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$formattedId.'" name="'.$k.'[]" '.$cls.' multiple>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\''.$formattedId.'\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\''.$formattedId.'\')">Deselect All</button>
</div>
</div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly '.$cls.'" placeholder="'.htmlspecialchars($v['name']).'" id="'.$formattedId.'" name="'.$k.'" size="40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
<span class="help-block">'.$hesklang['date_format'].'</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc')
{
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$formattedId.'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$formattedId.'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_your_message']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['c_subject'])) {echo stripslashes(hesk_input($_SESSION['c_subject']));} ?>" <?php if (in_array('subject',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"/>
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<textarea placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" name="message" id="message" class="form-control htmlEditor" rows="12" cols="60" <?php if (in_array('message',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php if (isset($_SESSION['c_message'])) {echo stripslashes(hesk_input($_SESSION['c_message']));} ?></textarea>
<?php if ($modsForHesk_settings['rich_text_for_tickets_for_customers']): ?>
<script type="text/javascript">
/* <![CDATA[ */
tinyMCE.init({
mode : "textareas",
editor_selector : "htmlEditor",
elements : "content",
theme : "advanced",
convert_urls : false,
theme_advanced_buttons1 : "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2 : "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup",
theme_advanced_buttons3 : "",
theme_advanced_toolbar_location : "top",
theme_advanced_toolbar_align : "left",
theme_advanced_statusbar_location : "bottom",
theme_advanced_resizing : true
});
/* ]]> */
</script>
<?php endif; ?>
</div>
</div>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'])
{
?>
<div id="kb_suggestions" style="display:none">
<br />&nbsp;<br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php echo $hesklang['lkbs']; ?></i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="'.$formattedId.'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$formattedId.'" name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="'.$formattedId.'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><textarea class="form-control" id="'.$formattedId.'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'[]" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$formattedId.'" name="'.$k.'[]" '.$cls.' multiple>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\''.$formattedId.'\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\''.$formattedId.'\')">Deselect All</button>
</div></div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly '.$cls.'" placeholder="'.htmlspecialchars($v['name']).'" id="'.$formattedId.'" name="'.$k.'" size="40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
<span class="help-block">'.$hesklang['date_format'].'</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc')
{
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$formattedId.'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$formattedId.'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>:</label>
<div align="left" class="col-sm-9">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
</div>
</div>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use'])
{
?>
<div class="form-group">
<label for="question" class="col-sm-3 control-label"><?php echo $hesklang['verify_q']; ?> <span class="important">*</span></label>
<?php
$value = '';
if (isset($_SESSION['c_question']))
{
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="col-md-9">'.$hesk_settings['question_ask'].'<br /><input class="form-control" id="question" type="text" name="question" size="20" value="'.$value.'" '.$cls.' /></div>';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php echo $hesklang['verify_i']; ?> <font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified']))
{
echo '<img src="'.HESK_PATH.'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> '.$hesklang['vrfy'];
}
// Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'] == 1)
{
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php echo ( isset($_SESSION['iserror']) && in_array('mysecnum',$_SESSION['iserror']) ) ? 'red' : 'white'; ?>',
custom_translations : {
visual_challenge : "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
audio_challenge : "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
refresh_btn : "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
instructions_visual : "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
instructions_context : "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
instructions_audio : "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
help_btn : "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
play_again : "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
cant_hear_this : "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
incorrect_try_again : "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
image_alt_text : "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>"
}
};
</script>
<div class="col-md-9">
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
</div>
<?php
}
// Use reCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
<div class="col-md-9">
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
</div>
<?php
}
// At least use some basic PHP generated image (better than nothing)
else
{
$cls = in_array('mysecnum',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'].'<br />&nbsp;<br /><img src="print_sec_img.php?'.rand(10000,99999).'" width="150" height="40" alt="'.$hesklang['sec_img'].'" title="'.$hesklang['sec_img'].'" border="1" name="secimg" style="vertical-align:text-bottom" /> '.
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="'.$hesklang['reload'].'" title="'.$hesklang['reload'].'" border="0" style="vertical-align:text-bottom" /></a>'.
'<br />&nbsp;<br /><input type="text" name="mysecnum" size="20" maxlength="5" '.$cls.' />';
}
echo '</div></div>';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
<div class="col-sm-9">
<p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<!-- Submit -->
<?php
endif;
if ($hesk_settings['submit_notice'])
{
?>
<div class="row">
<div class="col-md-12">
<div class="alert alert-info">
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default">
</div>
</div>
<?php
} // End IF submit_notice
else
{
?>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['sub_ticket']; ?>">
</div>
</div>
<?php
} // End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
</div>
</div>
<?php if ($columnWidth == 'col-md-10 col-md-offset-1'): ?>
<div class="col-md-1">&nbsp;</div></div>
<?php endif; ?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location'])
{
echo '
<script>
requestUserLocation("'.$hesklang['your_current_location'].'", "'.$hesklang['unable_to_determine_location'].'");
</script>
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
}
// Connect to database
hesk_dbConnect();
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li class="active"><?php echo $hesk_settings['hesk_title']; ?></li>
</ol>
<?php
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style`, `icon` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
if (hesk_dbNumRows($res) > 0)
{
?>
<div class="row">
<div class="col-md-12">
<?php
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
?>
</div>
</div>
<?php } ?>
<div class="row">
<div class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['view_ticket']; ?></div>
<div class="panel-body">
<form role="form" class="viewTicketSidebar" action="ticket.php" method="get" name="form2">
<div class="form-group">
<br/>
<label for="ticketID"><?php echo $hesklang['ticket_trackID']; ?>:</label>
<input type="text" class="form-control" name="track" id="ticketID" maxlength="20" size="35" value="" placeholder="<?php echo htmlspecialchars($hesklang['ticket_trackID']); ?>">
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
<div class="form-group">
<label for="emailAddress"><?php echo $hesklang['email']; ?>:</label>
<?php
$my_email = '';
$do_remember = '';
if (isset($_COOKIE['hesk_myemail']))
{
$my_email = $_COOKIE['hesk_myemail'];
$do_remember = 'checked';
}
?>
<input type="text" class="form-control" name="e" id="emailAddress" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"/>
</div>
<div class="checkbox">
<label for="r">
<input type="checkbox" name="r" value="Y" <?php echo $do_remember; ?>> <?php echo $hesklang['rem_email']; ?>
</label>
</div>
<?php
}
?>
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="btn btn-default" /><input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"><input type="hidden" name="f" value="1">
</form>
</div>
</div>
</div>
<div class="col-md-8">
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
hesk_kbSearchLarge();
}
else
{
echo '&nbsp;';
}
?>
<div class="row default-row-margins">
<div class="col-sm-6 col-xs-12">
<a href="index.php?a=add" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/newTicket.png" alt="<?php echo $hesklang['sub_support']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['sub_support']; ?></b><br>
<?php echo $hesklang['open_ticket']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<div class="col-sm-6 col-xs-12">
<a href="ticket.php" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/viewTicket.png" alt="<?php echo $hesklang['view_existing']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['view_existing']; ?></b><br>
<?php echo $hesklang['vet']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
</div>
<?php
if ($hesk_settings['kb_enable'])
{
?>
<div class="row default-row-margins">
<div class="col-sm-6 col-xs-12">
<a href="knowledgebase.php" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/knowledgebase.png" alt="<?php echo $hesklang['kb_text']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['kb_text']; ?></b><br>
<?php echo $hesklang['viewkb']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
</div>
<?php
hesk_kbTopArticles($hesk_settings['kb_index_popart']);
hesk_kbLatestArticles($hesk_settings['kb_index_latest']);
}?>
</div>
</div>
<div class="blankSpace"></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
</div>
<?php
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
<p style="text-align:center"><a href="<?php echo $hesk_settings['admin_dir']; ?>/" ><?php echo $hesklang['ap']; ?></a></p>
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail( hesk_POST('email'), 'ERR' ,0) or hesk_process_messages($hesklang['enter_valid_email'],'ticket.php?remind=1');
if ( isset($_POST['open_only']) )
{
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL))
{
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1)
{
if ($hesk_settings['open_only'])
{
hesk_process_messages($hesklang['noopen'],'ticket.php?remind=1&e='.$email);
}
else
{
hesk_process_messages($hesklang['tid_not_found'],'ticket.php?remind=1&e='.$email);
}
}
$tid_list = '';
$html_tid_list = '<ul>';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e='.rawurlencode($email) : '';
while ($my_ticket=hesk_dbFetchAssoc($res))
{
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
";
$html_tid_list .= "<li>
$hesklang[trackID]: " . $my_ticket['trackid'] . " <br>
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " <br>
$hesklang[status]: " . $my_status[$my_ticket['status']] . " <br>
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
</li>";
}
$html_tid_list .= '</ul>';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id','',$modsForHesk_settings,0,0,1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id','', $modsForHesk_settings, 0,0,1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg, $modsForHesk_settings);
/* Show success message */
$tmp = '<b>'.$hesklang['tid_sent'].'!</b>';
$tmp .= '<br />&nbsp;<br />'.$hesklang['tid_sent2'].'.';
$tmp .= '<br />&nbsp;<br />'.$hesklang['check_spambox'];
hesk_process_messages($tmp,'ticket.php?e='.$email,'SUCCESS');
exit();
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['tid_sent']; ?></li>
</ol>
<tr>
<td>
<?php
} // End forgot_tid()
function processEmail($msg, $name, $num, $tid_list)
{
global $hesk_settings;
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
return $msg;
}
?>