Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
/* Print XML header */
header('Content-Type: text/html; charset=' . $hesklang['ENCODING']);
/* Get the search query composed of the subject and message */
$query = hesk_REQUEST('q') or die('');
hesk_dbConnect();
/* Get relevant articles from the database */
$res = hesk_dbQuery("SELECT t1.`id`, t1.`subject`, LEFT(t1.`content`, " . max(200, $hesk_settings['kb_substrart'] * 2) . ") AS `content`, MATCH(`subject`,`content`,`keywords`) AGAINST ('" . hesk_dbEscape($query) . "') AS `score`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . 'kb_articles` AS t1
LEFT JOIN `' . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_categories` AS t2 ON t1.`catid` = t2.`id`
WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('" . hesk_dbEscape($query) . "')
LIMIT " . intval($hesk_settings['kb_search_limit']));
$num = hesk_dbNumRows($res);
/* Solve some spacing issues */
if (hesk_isREQUEST('p')) {
echo '&nbsp;<br />';
}
/* Return found articles */
?>
<div class="alert alert-info">
<span style="font-size:12px;font-weight:bold"><?php echo $hesklang['sc']; ?>:</span><br/>&nbsp;<br/>
<?php
if (!$num) {
echo '<i>' . $hesklang['nsfo'] . '</i>';
} else {
$max_score = 0;
while ($article = hesk_dbFetchAssoc($res)) {
if ($article['score'] > $max_score) {
$max_score = $article['score'];
}
if ($max_score && ($article['score'] / $max_score) < 0.25) {
break;
}
$txt = strip_tags($article['content']);
if (strlen($txt) > $hesk_settings['kb_substrart']) {
$txt = substr($txt, 0, $hesk_settings['kb_substrart']) . '...';
}
echo '
<a href="knowledgebase.php?article=' . $article['id'] . '&amp;suggest=1" target="_blank">' . $article['subject'] . '</a>
<input type="hidden" name="suggested[]" value="' . $article['id'] . '|' . stripslashes(hesk_input($article['subject'])) . '">
<br />' . $txt . '<br /><br />';
}
}
?>
</div>