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57 lines
2.4 KiB
HTML
57 lines
2.4 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
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<head>
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<title>Interactive help for Hesk settings</title>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<link href="help_style.css" type="text/css" rel="stylesheet" />
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</head>
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<body>
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<!-- next: 58 -->
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<h2>Interactive help for Hesk settings</h2>
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<p> </p>
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<a name="41"></a><h3>Custom fields</h3>
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<p>Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.</p>
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<h4>Type</h4>
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<p>Choose field type. It can be one of the following options:</p>
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<ul>
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<li><b>Text field</b> - a normal one-line text field (<input type="text">)</li>
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<li><b>Large text box</b> - text area, a larger text field with multiple lines (<textarea></textarea>)</li>
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<li><b>Radio button</b> - a radio button with at least two options (<input type="radio">)</li>
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<li><b>Select box</b> - a drop-down select box with at least two options (<select></select>)</li>
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<li><b>Checkbox</b> - checkbox with at least two options (<input type="checkbox">). Multiple options can be chosen (ticked).</li>
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</ul>
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<h4>Required</h4>
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<p>Check to make the custom field a required, otherwise it is an optional one.</p>
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<h4>Field name</h4>
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<p>Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".</p>
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<h4>Location</h4>
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<p>Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.</p>
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<h4>Options</h4>
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<p></p>Options you can set for each field depending on the selected Type:</p>
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<ul>
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<li><b>Text field</b> - you can set maximum input length (in chars) and default value</li>
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<li><b>Large text box</b> - you can set number of rows and columns (<textarea rows="<b>Y</b>" cols="<b>X</b>">)</li>
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<li><b>Radio button</b> - list radio button options, one per line</li>
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<li><b>Select box</b> - list select box options, one per line</li>
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</ul>
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<p> </p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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</body>
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</html>
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