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133 lines
4.0 KiB
PHP
133 lines
4.0 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', './');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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// Do we have parameters in query string? If yes, store them in session and redirect
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if ( isset($_GET['track']) || isset($_GET['e']) )
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{
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$_SESSION['p_track'] = hesk_GET('track');
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$_SESSION['p_email'] = hesk_GET('e');
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header('Location: print.php');
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die();
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}
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/* Get the tracking ID */
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$trackingID = hesk_cleanID('p_track') or die("$hesklang[int_error]: $hesklang[no_trackID]");
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/* Connect to database */
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hesk_dbConnect();
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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// Perform additional checks for customers
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if (empty($_SESSION['id'])) {
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// Are we in maintenance mode?
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hesk_check_maintenance();
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// Verify email address match
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hesk_verifyEmailMatch($trackingID);
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$my_email = hesk_getCustomerEmail(0, 'p_email');
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hesk_verifyEmailMatch($trackingID, $my_email);
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}
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/* Clean ticket parameters from the session data, we don't need them anymore */
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hesk_cleanSessionVars( array('p_track', 'p_email') );
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/* Get ticket info */
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$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
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FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
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INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
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WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
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if (hesk_dbNumRows($res) != 1) {
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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// Demo mode
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if (defined('HESK_DEMO')) {
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$ticket['email'] = 'hidden@demo.com';
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$ticket['ip'] = '127.0.0.1';
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}
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/* Get category name and ID */
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='{$ticket['category']}' LIMIT 1");
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/* If this category has been deleted use the default category with ID 1 */
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if (hesk_dbNumRows($res) != 1) {
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='1' LIMIT 1");
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}
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$category = hesk_dbFetchAssoc($res);
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/* Get replies */
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$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
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$replies = hesk_dbNumRows($res);
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$modsForHesk_settings = mfh_getSettings();
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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<html>
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<head>
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
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<style type="text/css">
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body, table, td {
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color: black;
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font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size: <?php echo $hesk_settings['print_font_size']; ?>px;
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}
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p {
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color: black;
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font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size: <?php echo $hesk_settings['print_font_size']; ?>px;
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margin-top: 0;
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margin-bottom: 0;
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}
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table {
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border-collapse: collapse;
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}
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hr {
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border: 0;
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color: #9e9e9e;
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background-color: #9e9e9e;
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height: 1px;
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width: 100%;
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text-align: left;
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}
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</style>
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</head>
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<body onload="window.print()">
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<?php
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require_once(HESK_PATH . 'inc/print_template.inc.php');
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?>
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</body>
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</html>
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