Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 

743 lines
30 KiB

<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.4 from 22nd June 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
define('HESK_NO_ROBOTS',1);
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_load_database_functions();
hesk_session_start();
$hesk_error_buffer = array();
$do_remember = '';
$display = 'none';
/* Was this accessed by the form or link? */
$is_form = isset($_GET['f']) ? 1 : 0;
/* Get the tracking ID */
$trackingID = hesk_cleanID();
/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1);
/* A message from ticket reminder? */
if ( ! empty($_GET['remind']) )
{
$display = 'block';
print_form();
}
/* Any errors? Show the form */
if ($is_form)
{
if ( empty($trackingID) )
{
$hesk_error_buffer[] = $hesklang['eytid'];
}
if ($hesk_settings['email_view_ticket'] && empty($my_email) )
{
$hesk_error_buffer[] = $hesklang['enter_valid_email'];
}
$tmp = count($hesk_error_buffer);
if ($tmp == 1)
{
$hesk_error_buffer = implode('',$hesk_error_buffer);
hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
print_form();
}
elseif ($tmp == 2)
{
$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul><li>'.$hesk_error_buffer[0].'</li><li>'.$hesk_error_buffer[1].'</li></ul>';
hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
print_form();
}
}
elseif ( empty($trackingID) || ( $hesk_settings['email_view_ticket'] && empty($my_email) ) )
{
print_form();
}
/* Connect to database */
hesk_dbConnect();
/* Limit brute force attempts */
hesk_limitBfAttempts();
/* Get ticket info */
$res = hesk_dbQuery( "SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
/* Ticket found? */
if (hesk_dbNumRows($res) != 1)
{
/* Ticket not found, perhaps it was merged with another ticket? */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `merged` LIKE '%#".hesk_dbEscape($trackingID)."#%' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
/* OK, found in a merged ticket. Get info */
$ticket = hesk_dbFetchAssoc($res);
/* If we require e-mail to view tickets check if it matches the one from merged ticket */
if ( hesk_verifyEmailMatch($ticket['trackid'], $my_email, $ticket['email'], 0) )
{
hesk_process_messages( sprintf($hesklang['tme'], $trackingID, $ticket['trackid']) ,'NOREDIRECT','NOTICE');
$trackingID = $ticket['trackid'];
}
else
{
hesk_process_messages( sprintf($hesklang['tme1'], $trackingID, $ticket['trackid']) . '<br /><br />' . sprintf($hesklang['tme2'], $ticket['trackid']) ,'NOREDIRECT','NOTICE');
$trackingID = $ticket['trackid'];
print_form();
}
}
else
{
/* Nothing found, error out */
hesk_process_messages($hesklang['ticket_not_found'],'NOREDIRECT');
print_form();
}
}
else
{
/* We have a match, get ticket info */
$ticket = hesk_dbFetchAssoc($res);
/* If we require e-mail to view tickets check if it matches the one in database */
hesk_verifyEmailMatch($trackingID, $my_email, $ticket['email']);
}
/* Ticket exists, clean brute force attempts */
hesk_cleanBfAttempts();
/* Remember email address? */
if ($is_form)
{
if ( ! empty($_GET['r']) )
{
setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
$do_remember = ' checked="checked" ';
}
elseif ( isset($_COOKIE['hesk_myemail']) )
{
setcookie('hesk_myemail', '');
}
}
/* Set last replier name */
if ($ticket['lastreplier'])
{
if (empty($ticket['repliername']))
{
$ticket['repliername'] = $hesklang['staff'];
}
}
else
{
$ticket['repliername'] = $ticket['name'];
}
// If IP is unknown (tickets via email pipe/pop3 fetching) assume current visitor IP as customer IP
if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown'])
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `ip` = '".hesk_dbEscape($_SERVER['REMOTE_ADDR'])."' WHERE `id`=".intval($ticket['id'])." LIMIT 1");
}
/* Get category name and ID */
$result = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$result = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($result);
/* Get replies */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` ".($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
$replies = hesk_dbNumRows($result);
$unread_replies = array();
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = 'hidden@demo.com';
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li><a href="ticket.php"><?php echo $hesklang['view_ticket_nav']; ?></a></li>
<li class="active"><?php hesk_showTopBar($hesklang['cid'].': '.$trackingID); ?></li>
</ol>
<div class="row">
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<p><?php echo $hesklang['quick_help_ticket']; ?></p>
</div>
</div>
</div>
<div class="col-md-8">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/*
* If the ticket has been reopened by customer:
* - show the "Add a reply" form on top
* - and ask them why the form has been reopened
*/
if (isset($_SESSION['force_form_top']))
{
hesk_printCustomerReplyForm(1);
echo ' <p>&nbsp;</p> ';
unset($_SESSION['force_form_top']);
}
?>
<h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
if ($hesk_settings['sequential'])
{
echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
}
else
{
echo $trackingID;
}
?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<div class="table-bordered">
<div class="row">
<div class="col-md-12">
<h2><?php echo $ticket['subject']; ?></h2>
</div>
</div>
<div class="row">
<div class="col-md-3 col-sm-12">
<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?></p>
</div>
<div class="col-md-3 col-sm-12">
<p><?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
</div>
<div class="col-md-2 col-md-offset-4 col-sm-12 close-ticket">
<p><?php
$statusRS = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.intval($ticket['status']));
$status = hesk_dbFetchAssoc($statusRS);
$isClosable = $status['Closable'] == 'yes' || $status['Closable'] == 'conly';
$random=rand(10000,99999);
if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {
echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';
}
elseif ($hesk_settings['custclose'] && $isClosable) {
echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';
} ?></p>
</div>
</div>
<div class="row medLowPriority">
<?php //This entire conditional is all just for priority
if ($hesk_settings['cust_urgency'])
{
$repliesColumnWidth = 2;
echo '<div class="col-md-2 col-sm-12 ticket-cell ';
if ($ticket['priority'] == 0) {echo 'criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'highPriority">';}
else {echo 'medLowPriority">';}
echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
echo '</div>';
}
else
{
$repliesColumnWidth = 3;
}
echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
$ticketStatusKey = $status['Key'];
echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
echo '</div>';
echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
<p class="ticketPropertyText">'.$ticket['repliername'].'</p></div>';
echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
<p class="ticketPropertyText">'.$category['name'].'</p></div>';
echo '<div class="col-md-'.$repliesColumnWidth.' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
<p class="ticketPropertyText">'.$replies.'</p></div>';
?>
</div>
</div>
<div class="blankSpace"></div>
<!-- REPLIES -->
<?php
if ($hesk_settings['new_top'])
{
$i = hesk_printCustomerTicketReplies() ? 0 : 1;
}
else
{
$i = 1;
}
/* Make sure original message is in correct color if newest are on top */
$color = 'class="ticketMessageContainer"';
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<!-- Date and Action buttons -->
<p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
<!-- Custom Fields Before Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
echo '<p>'.$v['name'].': ';
if ($v['type'] == 'date' && !empty($ticket[$k]))
{
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else
{
echo $ticket[$k];
}
echo '</p>';
}
}
?>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p class="message"><?php echo $ticket['message']; ?><br />&nbsp;</p>
</div>
<div class="ticketMessageTop">
<!-- Custom Fields after Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
echo '<p>'.$v['name'].': ';
if ($v['type'] == 'date' && !empty($ticket[$k]))
{
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else
{
echo $ticket[$k];
}
echo '</p>';
}
}
/* Attachments */
hesk_listAttachments($ticket['attachments'], $i);
?>
</div>
</div>
</div>
<?php
if ( ! $hesk_settings['new_top'])
{
hesk_printCustomerTicketReplies();
}
?>
<!-- END REPLIES -->
<?php
// Print "Submit a reply" form?
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
{
hesk_printCustomerReplyForm();
}
?>
<?php
/* Print "Submit a reply" form? */
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
{
hesk_printCustomerReplyForm();
}
/* If needed update unread replies as read for staff to know */
if ( count($unread_replies) )
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
}
?>
</div> <!-- End col-md-7 -->
</div> <!-- End row -->
<?php
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
require_once(HESK_PATH . 'inc/footer.inc.php');
/*** START FUNCTIONS ***/
function print_form()
{
global $hesk_settings, $hesklang;
global $hesk_error_buffer, $my_email, $trackingID, $do_remember, $display;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['view_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['view_ticket_nav']; ?></li>
</ol>
<div class="row">
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading">
<?php echo $hesklang['quick_help']; ?>
</div>
<div class="panel-body">
<p><?php echo $hesklang['quick_help_view_ticket']; ?></p>
</div>
</div>
</div>
<div class="col-md-8">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3 align="left"><?php echo $hesklang['view_existing']; ?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form action="ticket.php" class="form-horizontal" role="form" method="get" name="form2">
<div class="form-group">
<label for="track" class="col-sm-3 control-label"><?php echo $hesklang['ticket_trackID']; ?></label>
<div class="col-sm-9">
<input type="text" class="form-control" name="track" id="track" maxlength="20" size="35" value="<?php echo $trackingID; ?>" placeholder="<?php echo htmlspecialchars($hesklang['ticket_trackID']); ?>">
</div>
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
<div class="form-group">
<label for="e" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="e" name="e" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>" />
</div>
</div>
<div align="left" class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<div class="checkbox">
<label>
<input type="checkbox" name="r" value="Y" <?php echo $do_remember; ?> /> <?php echo $hesklang['rem_email']; ?>
</label>
</div>
</div>
</div>
<?php } ?>
<div align="left" class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<button type="submit" class="btn btn-default" value="<?php echo $hesklang['view_ticket']; ?>"><?php echo $hesklang['view_ticket']; ?></button>
<input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"><input type="hidden" name="f" value="1">
<div class="blankSpace"></div>
<a href="Javascript:void(0)" onclick="javascript:hesk_toggleLayerDisplay('forgot');<?php echo $tmp; ?>"><?php echo $hesklang['forgot_tid'];?></a>
</div>
</div>
</form>
<div align="left" id="forgot" class="alert alert-info" style="display: <?php echo $display; ?>;">
<p><?php echo $hesklang['tid_mail']; ?></p>
<div class="blankSpace"></div>
<form action="index.php" method="post" class="form-horizontal" name="form1">
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
<div class="col-sm-9">
<input type="text" id="email" class="form-control" name="email" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"/><input type="hidden" name="a" value="forgot_tid" />
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<div class="radio">
<label>
<input type="radio" name="open_only" value="1" <?php echo $hesk_settings['open_only'] ? 'checked="checked"' : ''; ?> /><?php echo $hesklang['oon1']; ?>
</label>
</div>
<div class="radio">
<label>
<input type="radio" name="open_only" value="0" <?php echo ! $hesk_settings['open_only'] ? 'checked="checked"' : ''; ?> /><?php echo $hesklang['oon2']; ?>
</label>
</div>
</div>
</div>
<div class="form-group">
<div class="col-sm-offset-3 col-sm-9">
<button type="submit" class="btn btn-default" value="<?php echo $hesklang['tid_send']; ?>"><?php echo $hesklang['tid_send']; ?></button>
</div>
</div>
</form>
</div>
</div>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End print_form()
function hesk_printCustomerReplyForm($reopen=0)
{
global $hesklang, $hesk_settings, $trackingID, $my_email;
// Already printed?
if (defined('REPLY_FORM'))
{
return '';
}
?>
<h3 class="text-left"><?php echo $hesklang['add_reply']; ?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="reply_ticket.php" enctype="multipart/form-data">
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>: <span class="important">*</span></label>
<div class="col-sm-9">
<textarea name="message" class="form-control" rows="12" cols="60"><?php if (isset($_SESSION['ticket_message'])) {echo stripslashes(hesk_input($_SESSION['ticket_message']));} ?></textarea>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>:</label>
<div class="col-sm-9 text-left">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo '<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window(\'file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>" />
<?php
if ($hesk_settings['email_view_ticket'])
{
echo '<input type="hidden" name="e" value="' . $my_email . '" />';
}
if ($reopen)
{
echo '<input type="hidden" name="reopen" value="1" />';
}
?>
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="btn btn-default" />
</form>
<?php
// Make sure the form is only printed once per page
define('REPLY_FORM', true);
} // End hesk_printCustomerReplyForm()
function hesk_printCustomerTicketReplies()
{
global $hesklang, $hesk_settings, $result, $reply, $trackingID, $unread_replies;
$i = $hesk_settings['new_top'] ? 0 : 1;
while ($reply = hesk_dbFetchAssoc($result))
{
$color = 'class="ticketMessageContainer"';
/* Store unread reply IDs for later */
if ($reply['staffid'] && ! $reply['read'])
{
$unread_replies[] = $reply['id'];
}
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $reply['name']; ?></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<p><?php echo $hesklang['date']; ?>: <?php echo $reply['dt']; ?><span style="float: right;"><?php echo hesk_getCustomerButtons($i); ?></span></p>
<?php
/* Staff rating */
if ($hesk_settings['rating'] && $reply['staffid'])
{
if ($reply['rating']==1)
{
echo '<p class="rate">'.$hesklang['rnh'].'</p>';
}
elseif ($reply['rating']==5)
{
echo '<p class="rate">'.$hesklang['rh'].'</p>';
}
else
{
echo '
<div id="rating'.$reply['id'].'" class="rate">
'.$hesklang['r'].'
<a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=5&amp;id='.$reply['id'].'&amp;track='.$trackingID.'\',\'rating'.$reply['id'].'\')">'.strtolower($hesklang['yes']).'</a> /
<a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=1&amp;id='.$reply['id'].'&amp;track='.$trackingID.'\',\'rating'.$reply['id'].'\')">'.strtolower($hesklang['no']).'</a>
</div>
';
}
}
?>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p class="message"><?php echo $reply['message']; ?></p>
</div>
<div class="ticketMessageTop">
<?php hesk_listAttachments($reply['attachments'],$i);?>
</div>
</div>
</div>
<?php
}
return $i;
} // End hesk_printCustomerTicketReplies()
function hesk_listAttachments($attachments='', $white=1)
{
global $hesk_settings, $hesklang, $trackingID;
/* Attachments disabled or not available */
if ( ! $hesk_settings['attachments']['use'] || ! strlen($attachments) )
{
return false;
}
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
/* List attachments */
echo '<p><b>'.$hesklang['attachments'].':</b><br />';
$att=explode(',',substr($attachments, 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
echo '
<a href="download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.$hesk_settings['e_query'].'"><img src="img/clip.png" width="16" height="16" alt="'.$hesklang['dnl'].' '.$att_name.'" title="'.$hesklang['dnl'].' '.$att_name.'" '.$style.' /></a>
<a href="download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.$hesk_settings['e_query'].'">'.$att_name.'</a><br />
';
}
echo '</p>';
return true;
} // End hesk_listAttachments()
function hesk_getCustomerButtons($white=1)
{
global $hesk_settings, $hesklang, $trackingID;
$options = '';
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
/* Print ticket button */
$options .= '<a href="print.php?track='.$trackingID.$hesk_settings['e_query'].'" title="'.$hesklang['printer_friendly'].'"><span class="glyphicon glyphicon-print"></span> '.$hesklang['printer_friendly'].' </a> ';
/* Return generated HTML */
return $options;
} // END hesk_getCustomerButtons()
?>