Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// This SQL code will be used to retrieve results
$sql_final = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This is common SQL for both queries
$sql = "";
// Some default settings
$archive = array(1=>0,2=>0);
$s_my = array(1=>1,2=>1);
$s_ot = array(1=>1,2=>1);
$s_un = array(1=>1,2=>1);
// --> TICKET CATEGORY
$category = intval( hesk_GET('category', 0) );
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0) )
{
$sql .= " `category`='{$category}' ";
}
// No category selected, show only allowed categories
else
{
$sql .= hesk_myCategories();
}
// Show only tagged tickets?
if ( ! empty($_GET['archive']) )
{
$archive[1]=1;
$sql .= " AND `archive`='1' ";
}
// Ticket owner preferences
$fid = 1;
require(HESK_PATH . 'inc/assignment_search.inc.php');
// --> TICKET STATUS
$statusSql = "SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`";
$totalStatuses = 0;
$possible_status = array();
$results = hesk_dbQuery($statusSql);
while ($row = $results->fetch_assoc())
{
array_push($possible_status, $row['ID']);
$totalStatuses++;
}
$status = $possible_status;
foreach ($status as $k => $v)
{
if (empty($_GET['s'.$k]))
{
unset($status[$k]);
}
}
// How many statuses are we pulling out of the database?\
$tmp = count($status);
// Do we need to search by status?
if ( $tmp < $totalStatuses )
{
// If no statuses selected, show default (all except RESOLVED)
if ($tmp == 0)
{
$status = $possible_status;
$resolvedSql = "SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1";
$resolvedRS = hesk_dbQuery($resolvedSql);
while ($row = $resolvedRS->fetch_assoc())
{
unset($status[$row['ID']]);
}
}
// Add to the SQL
$sql .= " AND `status` IN ('" . implode("','", array_keys($status) ) . "') ";
}
// --> TICKET PRIORITY
$possible_priority = array(
0 => 'CRITICAL',
1 => 'HIGH',
2 => 'MEDIUM',
3 => 'LOW',
);
$priority = $possible_priority;
foreach ($priority as $k => $v)
{
if (empty($_GET['p'.$k]))
{
unset($priority[$k]);
}
}
// How many priorities are we pulling out of the database?
$tmp = count($priority);
// Create the SQL based on the number of priorities we need
if ($tmp == 0 || $tmp == 4)
{
// Nothing or all selected, no need to modify the SQL code
$priority = $possible_priority;
}
else
{
// A custom selection of priorities
$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority) ) . "') ";
}
// That's all the SQL we need for count
$sql_count .= $sql;
$sql = $sql_final . $sql;
// Prepare variables used in search and forms
require(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
// List tickets?
if (!isset($_SESSION['hide']['ticket_list']))
{
$href = 'show_tickets.php';
require(HESK_PATH . 'inc/ticket_list.inc.php');
}