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254 lines
7.6 KiB
PHP
254 lines
7.6 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.5 from 5th August 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','./');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'nuMods_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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/* Get the tracking ID */
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$trackingID = hesk_cleanID() or die("$hesklang[int_error]: $hesklang[no_trackID]");
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/* Connect to database */
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hesk_dbConnect();
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/* Verify email address match if needed */
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if ( empty($_SESSION['id']) )
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{
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hesk_verifyEmailMatch($trackingID);
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}
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/* Get ticket info */
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$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`TicketViewContentKey` AS `statusKey`, `t2`.name AS `repliername`
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FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
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INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
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WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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// Demo mode
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if ( defined('HESK_DEMO') )
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{
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$ticket['email'] = 'hidden@demo.com';
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$ticket['ip'] = '127.0.0.1';
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}
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/* Get category name and ID */
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='{$ticket['category']}' LIMIT 1");
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/* If this category has been deleted use the default category with ID 1 */
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if (hesk_dbNumRows($res) != 1)
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{
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
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}
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$category = hesk_dbFetchAssoc($res);
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/* Get replies */
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
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$replies = hesk_dbNumRows($res);
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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<html>
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<head>
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
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<style type="text/css">
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body, table, td, p
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{
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color : black;
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font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
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}
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table
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{
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border-collapse:collapse;
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}
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hr
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{
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border: 0;
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color: #9e9e9e;
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background-color: #9e9e9e;
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height: 1px;
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width: 100%;
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text-align: <?php if ($nuMods_settings['rtl']) {echo 'right';} else {echo 'left';} ?>;
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}
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</style>
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</head>
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<body onload="window.print()">
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<?php
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/* Ticket priority */
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switch ($ticket['priority'])
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{
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case 0:
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$ticket['priority']='<b>'.$hesklang['critical'].'</b>';
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break;
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case 1:
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$ticket['priority']='<b>'.$hesklang['high'].'</b>';
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break;
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case 2:
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$ticket['priority']=$hesklang['medium'];
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break;
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default:
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$ticket['priority']=$hesklang['low'];
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}
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/* Set last replier name */
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if ($ticket['lastreplier'])
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{
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if (empty($ticket['repliername']))
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{
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$ticket['repliername'] = $hesklang['staff'];
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}
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}
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else
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{
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$ticket['repliername'] = $ticket['name'];
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}
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/* Other variables that need processing */
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
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$random=mt_rand(10000,99999);
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// Print ticket head
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echo '
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<h3>'.$ticket[subject].'</h3>
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<hr/>
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $trackingID . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
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</tr>
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['last_update'] . ':</b></td><td bgcolor="#DDD">' . $ticket['lastchange'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['last_replier'] . ':</b></td><td bgcolor="#DDD">' . $ticket['repliername'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['category'] . ':</b></td><td bgcolor="#DDD">' . $category['name'] . '</td>
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</tr>
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';
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// Show IP and time worked to staff
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if ( ! empty($_SESSION['id']) )
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{
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echo '
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['ts'] . ':</b></td><td bgcolor="#DDD">' . $ticket['time_worked'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['ip'] . ':</b></td><td bgcolor="#DDD">' . $ticket['ip'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['email'] . ':</b></td><td bgcolor="#DDD">' . $ticket['email'] . '</td>
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</tr>
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';
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}
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echo '<tr>';
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// Assigned to?
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if ($ticket['owner'] && ! empty($_SESSION['id']) )
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{
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$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
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echo'
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<td bgcolor="#EEE"><b>' . $hesklang['taso3'] . '</b></td>
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<td bgcolor="#DDD">' . $ticket['owner'] . '</td>
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';
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}
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echo '
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td>
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<td bgcolor="#DDD">' . $ticket['name'] . '</td>
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';
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echo '</tr>';
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// Custom fields
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$num_cols = 0;
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echo '<tr>';
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'])
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{
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if ($num_cols == 3)
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{
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echo '</tr><tr>';
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$num_cols = 0;
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}
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?>
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<td bgcolor="#EEE"><b><?php echo $v['name']; ?>:</b></td>
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<td bgcolor="#DDD"><?php echo hesk_unhortenUrl($ticket[$k]); ?></td>
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<?php
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}
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}
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// Close ticket head table
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echo '</table><br>';
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// Print initial ticket message
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echo '<p>' . hesk_unhortenUrl($ticket['message']) . '</p>';
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// Print replies
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while ($reply = hesk_dbFetchAssoc($res))
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{
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$reply['dt'] = hesk_date($reply['dt'], true);
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echo '
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<hr />
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<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
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<tr>
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<td bgcolor="#EEE"><b>' . $hesklang['date'] . ':</b></td><td bgcolor="#DDD">' . $reply['dt'] . '</td>
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<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td><td bgcolor="#DDD">' . $reply['name'] . '</td>
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</tr>
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</table>
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<p>' . hesk_unhortenUrl($reply['message']) . '</p>
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';
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}
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// Print "end of ticket" message
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echo $hesklang['end_ticket'];
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?>
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</body>
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</html>
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