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567 lines
27 KiB
PHP
567 lines
27 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.3 from 16th March 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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// Auto-focus first empty or error field
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define('AUTOFOCUS', true);
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Varibles for coloring the fields in case of errors */
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if (!isset($_SESSION['iserror']))
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{
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$_SESSION['iserror'] = array();
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}
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if (!isset($_SESSION['isnotice']))
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{
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$_SESSION['isnotice'] = array();
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}
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/* List of users */
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$admins = array();
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$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
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while ($row=hesk_dbFetchAssoc($result))
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{
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/* Is this an administrator? */
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if ($row['isadmin'])
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{
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$admins[$row['id']]=$row['name'];
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continue;
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}
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/* Not admin, is user allowed to view tickets? */
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if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
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{
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$admins[$row['id']]=$row['name'];
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continue;
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}
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}
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print admin navigation */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<ol class="breadcrumb">
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<li><a href="admin_main.php"><?php echo $hesk_settings['hesk_title']; ?></a></li>
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<li class="active"><?php echo $hesklang['nti2']; ?></li>
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</ol>
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<div class="enclosingDashboard">
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<div class="row">
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<div align="left" class="col-md-4">
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<div class="moreToLeft">
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<ul class="nav nav-tabs">
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<li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
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</ul>
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<div class="summaryList">
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<div class="viewTicketSidebar">
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<p><?php echo $hesklang['nti3']; ?></p>
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<br/>
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<p><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></p>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-7">
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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?>
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<h3><?php echo $hesklang['nti2']; ?></h3>
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<div class="footerWithBorder blankSpace"></div>
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<!-- START FORM -->
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<form role="form" class="form-horizontal" method="post" action="admin_submit_ticket.php" name="form1" enctype="multipart/form-data">
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<!-- Contact info -->
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<?php if (in_array('name',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
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<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>: <font class="important">*</font></label>
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<div class="col-sm-9">
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<input type="text" class="form-control" name="name" size="40" maxlength="30" value="<?php if (isset($_SESSION['as_name'])) {echo stripslashes(hesk_input($_SESSION['as_name']));} ?>" placeholder="<?php echo $hesklang['name']; ?>"/>
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</div>
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</div>
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<?php if (in_array('email',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} elseif (in_array('email',$_SESSION['isnotice'])) {echo '<div class="form-group has-warning">';} else {echo '<div class="form-group">';} ?>
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<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>: <font class="important">*</font></label>
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<div class="col-sm-9">
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<input type="text" class="form-control" name="email" size="40" maxlength="255" value="<?php if (isset($_SESSION['as_email'])) {echo stripslashes(hesk_input($_SESSION['as_email']));} ?>" <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(1)"'; } ?> placeholder="<?php echo $hesklang['email']; ?>"/>
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</div>
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</div>
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<div id="email_suggestions"></div>
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<hr/>
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<!-- Department and Priority -->
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<?php if (in_array('category',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} elseif (in_array('category',$_SESSION['isnotice'])) {echo '<div class="form-group has-warning">';} else {echo '<div class="form-group">';} ?>
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<label for="category" class="col-sm-3 control-label"><?php echo $hesklang['category']; ?>: <font class="important">*</font></label>
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<div class="col-sm-9">
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<select name="category" class="form-control">
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<?php
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if (!empty($_GET['catid']))
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{
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$_SESSION['as_category'] = intval( hesk_GET('catid') );
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}
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$result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
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while ($row=hesk_dbFetchAssoc($result))
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{
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if (isset($_SESSION['as_category']) && $_SESSION['as_category'] == $row['id']) {$selected = ' selected="selected"';}
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else {$selected = '';}
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echo '<option value="'.$row['id'].'"'.$selected.'>'.$row['name'].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<?php if (in_array('priority',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
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<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
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<div class="col-sm-9">
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<select name="priority" class="form-control">
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<option value="3" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
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<option value="2" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
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<option value="1" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
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<option value="0" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==0) {echo 'selected="selected"';} ?>><?php echo $hesklang['critical']; ?></option>
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</select>
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</div>
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</div>
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<!-- Start Custom Before -->
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<?php
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/* custom fields BEFORE comments */
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && $v['place']==0)
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{
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// $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
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// Staff doesn't need to fill in required custom fields
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$v['req'] = '';
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if ($v['type'] == 'checkbox')
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{
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$k_value = array();
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if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
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{
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foreach ($_SESSION["c_$k"] as $myCB)
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{
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$k_value[] = stripslashes(hesk_input($myCB));
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}
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}
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}
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elseif (isset($_SESSION["c_$k"]))
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{
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$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
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}
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else
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{
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$k_value = '';
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}
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switch ($v['type'])
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{
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/* Radio box */
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case 'radio':
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echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
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$options = explode('#HESK#',$v['value']);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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foreach ($options as $option)
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{
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if (strlen($k_value) == 0 || $k_value == $option)
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{
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$k_value = $option;
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$checked = 'checked="checked"';
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}
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else
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{
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$checked = '';
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}
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echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
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}
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echo '</div></div>';
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break;
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/* Select drop-down box */
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case 'select':
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
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<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
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$options = explode('#HESK#',$v['value']);
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foreach ($options as $option)
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{
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if (strlen($k_value) == 0 || $k_value == $option)
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{
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$k_value = $option;
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$selected = 'selected="selected"';
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}
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else
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{
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$selected = '';
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}
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echo '<option '.$selected.'>'.$option.'</option>';
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}
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echo '</select></div></div>';
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break;
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/* Checkbox */
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case 'checkbox':
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echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
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$options = explode('#HESK#',$v['value']);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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foreach ($options as $option)
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{
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if (in_array($option,$k_value))
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{
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$checked = 'checked="checked"';
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}
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else
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{
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$checked = '';
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}
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echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
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}
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echo '</div></div>';
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break;
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/* Large text box */
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case 'textarea':
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$size = explode('#',$v['value']);
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$size[0] = empty($size[0]) ? 5 : intval($size[0]);
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$size[1] = empty($size[1]) ? 30 : intval($size[1]);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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echo '<div class="form-group">
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<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
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<div class="col-sm-9"><textarea class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
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</div>';
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break;
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/* Default text input */
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default:
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if (strlen($k_value) != 0)
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{
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$v['value'] = $k_value;
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}
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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echo '<div class="form-group">
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<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
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<div class="col-sm-9"><input type="text" class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
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</div>';
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}
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}
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}
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?>
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<!-- End custom before -->
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<!-- Ticket Info -->
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<?php if (in_array('subject',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
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<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
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<div class="col-sm-9">
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<input class="form-control" type="text" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['as_subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>" placeholder="<?php echo $hesklang['subject']; ?>" />
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</div>
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</div>
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<?php if (in_array('message',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
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<div class="col-sm-12">
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<textarea class="form-control" name="message" rows="12" cols="60" placeholder="<?php echo $hesklang['message']; ?>" ><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea>
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</div>
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</div>
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<hr/>
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<!-- Custom After -->
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<?php
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/* custom fields BEFORE comments */
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && $v['place'])
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{
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// $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
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// Staff doesn't need to fill in required custom fields
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$v['req'] = '';
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if ($v['type'] == 'checkbox')
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{
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$k_value = array();
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if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
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{
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foreach ($_SESSION["c_$k"] as $myCB)
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{
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$k_value[] = stripslashes(hesk_input($myCB));
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}
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}
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}
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elseif (isset($_SESSION["c_$k"]))
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{
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$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
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}
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else
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{
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$k_value = '';
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}
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switch ($v['type'])
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{
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/* Radio box */
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case 'radio':
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echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
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$options = explode('#HESK#',$v['value']);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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foreach ($options as $option)
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{
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if (strlen($k_value) == 0 || $k_value == $option)
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{
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$k_value = $option;
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$checked = 'checked="checked"';
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}
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else
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{
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$checked = '';
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}
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echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
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}
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echo '</div></div>';
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break;
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/* Select drop-down box */
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case 'select':
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
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<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
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$options = explode('#HESK#',$v['value']);
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foreach ($options as $option)
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{
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if (strlen($k_value) == 0 || $k_value == $option)
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{
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$k_value = $option;
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$selected = 'selected="selected"';
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}
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else
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{
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$selected = '';
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}
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echo '<option '.$selected.'>'.$option.'</option>';
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}
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echo '</select></div></div>';
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break;
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/* Checkbox */
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case 'checkbox':
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echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
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$options = explode('#HESK#',$v['value']);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
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foreach ($options as $option)
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{
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if (in_array($option,$k_value))
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{
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$checked = 'checked="checked"';
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}
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else
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{
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$checked = '';
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}
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echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
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}
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echo '</div></div>';
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break;
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/* Large text box */
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case 'textarea':
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$size = explode('#',$v['value']);
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$size[0] = empty($size[0]) ? 5 : intval($size[0]);
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$size[1] = empty($size[1]) ? 30 : intval($size[1]);
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$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
|
|
|
echo '<div class="form-group">
|
|
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
|
|
<div class="col-sm-9"><textarea class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
|
|
</div>';
|
|
break;
|
|
|
|
/* Default text input */
|
|
default:
|
|
if (strlen($k_value) != 0)
|
|
{
|
|
$v['value'] = $k_value;
|
|
}
|
|
|
|
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
|
|
|
|
echo '<div class="form-group">
|
|
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
|
|
<div class="col-sm-9"><input type="text" class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
|
|
</div>';
|
|
}
|
|
}
|
|
}
|
|
/* end custom after */
|
|
/* attachments */
|
|
if ($hesk_settings['attachments']['use']) {
|
|
|
|
?>
|
|
<div class="form-group">
|
|
<label for="attachments" class="control-label col-sm-3"><?php echo $hesklang['attachments']; ?>:</label>
|
|
<div class="col-sm-9">
|
|
<?php
|
|
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
|
|
{
|
|
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
|
|
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
|
|
}
|
|
?>
|
|
<a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
|
|
</div>
|
|
</div>
|
|
<hr />
|
|
<?php
|
|
}
|
|
?>
|
|
<!-- Admin options -->
|
|
<div class="form-group">
|
|
<label class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
|
|
<div class="col-sm-9">
|
|
<label><input type="checkbox" name="notify" value="1" <?php echo (!isset($_SESSION['as_notify']) || !empty($_SESSION['as_notify'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['seno']; ?></label><br />
|
|
<label><input type="checkbox" name="show" value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?></label><br />
|
|
<hr />
|
|
</div>
|
|
</div>
|
|
<?php
|
|
if (hesk_checkPermission('can_assign_others',0))
|
|
{
|
|
if (in_array('owner',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
|
|
<label for="owner" class="col-sm-3 control-label"><?php echo $hesklang['asst2']; ?>:</label>
|
|
<div class="col-sm-9">
|
|
<select class="form-control" name="owner" >
|
|
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
|
|
<?php
|
|
|
|
if ($hesk_settings['autoassign'])
|
|
{
|
|
echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
|
|
}
|
|
|
|
$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;
|
|
|
|
foreach ($admins as $k=>$v)
|
|
{
|
|
if ($k == $owner)
|
|
{
|
|
echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
|
|
}
|
|
else
|
|
{
|
|
echo '<option value="'.$k.'">'.$v.'</option>';
|
|
}
|
|
|
|
}
|
|
?>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
elseif (hesk_checkPermission('can_assign_self',0))
|
|
{
|
|
$checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked="checked"' : '';
|
|
?>
|
|
<div class="form-group">
|
|
<div class="col-sm-9 col-sm-offset-3">
|
|
<label><input type="checkbox" name="assing_to_self" value="1" <?php echo $checked; ?> /> <?php echo $hesklang['asss2']; ?></label>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
?>
|
|
<!-- Submit -->
|
|
<div class="form-group">
|
|
<div class="col-sm-9 col-sm-offset-3">
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" /><input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default" />
|
|
</div>
|
|
</div>
|
|
</form>
|
|
|
|
<?php
|
|
|
|
hesk_cleanSessionVars('iserror');
|
|
hesk_cleanSessionVars('isnotice');
|
|
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
exit();
|
|
?>
|