You cannot select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
109 lines
4.8 KiB
PHP
109 lines
4.8 KiB
PHP
<?php
|
|
|
|
namespace BusinessLogic\Tickets;
|
|
|
|
|
|
use BusinessLogic\Exceptions\ValidationException;
|
|
use BusinessLogic\Validation\ValidationModel;
|
|
use BusinessObjects\CreateTicketByCustomerModel;
|
|
|
|
class TicketCreator {
|
|
/**
|
|
* @param $ticketRequest CreateTicketByCustomerModel
|
|
* @param $heskSettings array HESK settings
|
|
* @param $modsForHeskSettings array Mods for HESK settings
|
|
* @throws ValidationException When a required field in $ticket_request is missing
|
|
*/
|
|
static function createTicketByCustomer($ticketRequest, $heskSettings, $modsForHeskSettings) {
|
|
$validationModel = validate($ticketRequest, false, $heskSettings, $modsForHeskSettings);
|
|
|
|
if (count($validationModel->errorKeys) > 0) {
|
|
// Validation failed
|
|
throw new ValidationException($validationModel);
|
|
}
|
|
|
|
// Create the ticket
|
|
}
|
|
|
|
/**
|
|
* @param $ticketRequest CreateTicketByCustomerModel
|
|
* @param $staff bool
|
|
* @param $heskSettings array HESK settings
|
|
* @param $modsForHeskSettings array Mods for HESK settings
|
|
* @return ValidationModel If errorKeys is empty, validation successful. Otherwise invalid ticket
|
|
*/
|
|
function validate($ticketRequest, $staff, $heskSettings, $modsForHeskSettings) {
|
|
$TICKET_PRIORITY_CRITICAL = 0;
|
|
|
|
$validationModel = new ValidationModel();
|
|
|
|
if ($ticketRequest->name === NULL || $ticketRequest->name == '') {
|
|
$validationModel->errorKeys[] = 'NO_NAME';
|
|
}
|
|
|
|
if (hesk_validateEmail($ticketRequest->email, $heskSettings['multi_eml'], false)) {
|
|
$validationModel->errorKeys[] = 'INVALID_OR_MISSING_EMAIL';
|
|
}
|
|
|
|
if (intval($ticketRequest->category) === 0) {
|
|
$allCategories = null;
|
|
$validationModel->errorKeys[] = 'NO_CATEGORY';
|
|
}
|
|
|
|
// Don't allow critical priority tickets
|
|
if ($heskSettings['cust_urgency'] && intval($ticketRequest->priority) === $TICKET_PRIORITY_CRITICAL) {
|
|
$validationModel->errorKeys[] = 'CRITICAL_PRIORITY_FORBIDDEN';
|
|
}
|
|
|
|
if ($heskSettings['require_subject'] === 1 &&
|
|
($ticketRequest->subject === NULL || $ticketRequest->subject === '')) {
|
|
$validationModel->errorKeys[] = 'SUBJECT_REQUIRED';
|
|
}
|
|
|
|
if ($heskSettings['require_message'] === 1 &&
|
|
($ticketRequest->message === NULL || $ticketRequest->message === '')) {
|
|
$validationModel->errorKeys[] = 'MESSAGE_REQUIRED';
|
|
}
|
|
|
|
foreach ($heskSettings['custom_fields'] as $key => $value) {
|
|
if ($value['use'] == 1 && hesk_is_custom_field_in_category($key, intval($ticketRequest->category))) {
|
|
$custom_field_value = $ticketRequest->customFields[$key];
|
|
if (empty($custom_field_value)) {
|
|
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::NO_VALUE';
|
|
continue;
|
|
}
|
|
switch($value['type']) {
|
|
case 'date':
|
|
if (!preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $custom_field_value)) {
|
|
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::INVALID_DATE';
|
|
} else {
|
|
// Actually validate based on range
|
|
$date = strtotime($custom_field_value . ' t00:00:00');
|
|
$dmin = strlen($value['value']['dmin']) ? strtotime($value['value']['dmin'] . ' t00:00:00') : false;
|
|
$dmax = strlen($value['value']['dmax']) ? strtotime($value['value']['dmax'] . ' t00:00:00') : false;
|
|
|
|
if ($dmin && $dmin > $date) {
|
|
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::DATE_BEFORE_MIN::MIN-' . $dmin . '::ENTERED-' . $date;
|
|
} elseif ($dmax && $dmax < $date) {
|
|
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::DATE_AFTER_MAX::MAX-' . $dmax . '::ENTERED-' . $date;
|
|
}
|
|
}
|
|
break;
|
|
case 'email':
|
|
if (!hesk_validateEmail($custom_field_value, $value['value']['multiple'], false)) {
|
|
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::INVALID_OR_MISSING_EMAIL';
|
|
}
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
|
|
// TODO Check bans (email only; don't check IP on REST requests as they'll most likely be sent via servers)
|
|
// TODO submit_ticket.php:320-322
|
|
|
|
// TODO Check if we're at the max number of tickets
|
|
// TODO submit_ticket.php:325-334
|
|
|
|
return $validationModel;
|
|
}
|
|
} |