Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/status_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
hesk_checkPermission('can_man_ticket_statuses');
define('WYSIWYG',1);
// Are we performing an action?
if (isset($_REQUEST['a'])) {
if ( defined('HESK_DEMO') ) { hesk_process_messages($hesklang['cannot_edit_status_demo'], 'manage_statuses.php'); }
elseif ($_REQUEST['a'] == 'create') { createStatus(); }
elseif ($_REQUEST['a'] == 'update') { updateStatus(); }
elseif ($_REQUEST['a'] == 'delete') { deleteStatus(); }
elseif ($_REQUEST['a'] == 'sort') { moveStatus(); }
elseif ($_REQUEST['a'] == 'save') { save(); }
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row" style="padding: 20px">
<ul class="nav nav-tabs" role="tablist">
<?php
// Show a link to banned_emails.php if user has permission
if ( hesk_checkPermission('can_ban_emails',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banemail'] . '" href="banned_emails.php">'.$hesklang['banemail'].'</a>
</li>
';
}
if ( hesk_checkPermission('can_ban_ips',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banip'] . '" href="banned_ips.php">'.$hesklang['banip'].'</a>
</li>';
}
// Show a link to status_message.php if user has permission to do so
if ( hesk_checkPermission('can_service_msg',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['sm_title'] . '" href="service_messages.php">' . $hesklang['sm_title'] . '</a>
</li>';
}
if ( hesk_checkPermission('can_man_email_tpl',0) )
{
echo '
<li role="presentation">
<a title="'.$hesklang['email_templates'].'" href="manage_email_templates.php">'.$hesklang['email_templates'].'</a>
</li>
';
}
?>
<li role="presentation" class="active">
<a href="#"><?php echo $hesklang['statuses']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['statuses']; ?>" data-content="<?php echo $hesklang['statuses_intro']; ?>"></i></a>
</li>
</ul>
<div class="tab-content summaryList tabPadding">
<div class="row">
<div class="col-md-12">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
//-- We need to get all of the statuses and dump the information to the page.
$numOfStatusesRS = hesk_dbQuery('SELECT 1 FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
$numberOfStatuses = hesk_dbNumRows($numOfStatusesRS);
$statuses = mfh_getAllStatuses();
?>
<form class="form-horizontal" method="post" action="manage_statuses.php" role="form">
<div class="panel panel-default">
<div class="panel-heading">
<h4>
<?php echo $hesklang['statuses']; ?>
<span class="nu-floatRight" style="margin-top: -7px">
<button class="btn btn-success" data-toggle="modal" data-target="#modal-status-new">
<i class="fa fa-plus-circle"></i>
<?php
echo $hesklang['new_status'];
?>
</button>
</span>
</h4>
</div>
<table class="table table-hover">
<thead>
<tr>
<th><?php echo $hesklang['name']; ?></th>
<th><?php echo $hesklang['closable_question']; ?></th>
<th><?php echo $hesklang['closedQuestionMark']; ?></th>
<th><?php echo $hesklang['actions']; ?></th>
</tr>
</thead>
<tbody>
<?php
$j = 1;
foreach ($statuses as $key => $row):
?>
<tr id="s<?php echo $row['ID']; ?>_row">
<td style="color: <?php echo $row['TextColor']; ?>; font-weight: bold">
<?php echo $row['text']; ?>
</td>
<td>
<?php
if ($row['Closable'] == 'yes') {
echo $hesklang['yes_title_case'];
} elseif ($row['Closable'] == 'conly') {
echo $hesklang['customers_only'];
} elseif ($row['Closable'] == 'sonly') {
echo $hesklang['staff_only'];
} elseif ($row['Closable'] == 'no') {
echo $hesklang['no_title_case'];
}
?>
</td>
<td>
<?php
if ($row['IsClosed']) {
echo '<i class="fa fa-check-circle icon-link" style="color: green;"></i>';
}
?>
</td>
<td>
<span data-toggle="modal" data-target="#modal-status-<?php echo $row['ID']; ?>" style="cursor: pointer;">
<i class="fa fa-pencil icon-link" style="color: orange"
data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i>
</span>
<?php echoArrows($j, $numberOfStatuses, $row['ID']); ?>
<?php
// Only show the delete button if (1) it's not a default action and (2) no tickets are set to that status
$delete = canStatusBeDeleted($row['ID']);
$cursor = 'cursor: pointer';
$iconStyle = 'color: red';
$dataTarget = 'data-target="#modal-status-delete-'.$row['ID'].'"';
$tooltip = $hesklang['delete'];
if ($delete == 'no-default' || $delete == 'no-tickets') {
$cursor = '';
$dataTarget = '';
$iconStyle = 'color: grey';
}
if ($delete == 'no-default') {
$tooltip = $hesklang['whyCantIDeleteThisStatusReason'];
} elseif ($delete == 'no-tickets') {
$tooltip = $hesklang['cannot_delete_status_tickets'];
}
?>
<span data-toggle="modal" <?php echo $dataTarget; ?> style="<?php echo $cursor; ?>;">
<i class="fa fa-times icon-link" style="<?php echo $iconStyle; ?>"
data-toggle="tooltip" title="<?php echo $tooltip; ?>"></i>
</span>
</td>
</tr>
<?php
$j++;
endforeach; ?>
</tbody>
</table>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<h4><?php echo $hesklang['defaultStatusForAction']; ?></h4>
</div>
<div class="panel-body">
<div class="form-group">
<label for="newTicket" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="newTicket" class="form-control" id="newTicket">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="closedByClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="closedByClient" class="form-control" id="closedByClient">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="replyFromClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="replyFromClient" class="form-control" id="replyFromClient">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffClosedOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffClosedOption" class="form-control" id="staffClosedOption">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffReopenedStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffReopenedStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffReopenedStatus" class="form-control" id="staffReopenedStatus">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="defaultStaffReplyStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isDefaultStaffReplyStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="defaultStaffReplyStatus" class="form-control" id="defaultStaffReplyStatus">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 1) {
continue;
}
$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="lockedTicketStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['lockedTicketStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="lockedTicketStatus" class="form-control" id="lockedTicketStatus">
<?php
foreach ($statuses as $key => $row)
{
$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="autocloseTicketOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['autoclose_ticket_status']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="autocloseTicketOption" class="form-control" id="autocloseTicketOption">
<?php
foreach ($statuses as $key => $row)
{
if ($row['IsClosed'] == 0) {
continue;
}
$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
}
?>
</select>
</div>
</div>
</div>
</div>
<div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="a" value="save">
<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
</div>
</form>
</div>
</div>
</div>
</div>
<?php
foreach ($statuses as $status) {
buildEditModal($status['ID']);
buildConfirmDeleteModal($status['ID']);
}
buildCreateModal();
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function buildConfirmDeleteModal($statusId) {
global $hesklang;
?>
<div class="modal fade" id="modal-status-delete-<?php echo $statusId; ?>" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title"><?php echo $hesklang['confirm_delete_status_question']; ?></h4>
</div>
<div class="modal-body">
<div class="row">
<div class="col-md-12">
<p><?php echo $hesklang['confirm_delete_status']; ?></p>
</div>
</div>
</div>
<div class="modal-footer">
<input type="hidden" name="a" value="create">
<div class="btn-group">
<a href="manage_statuses.php?a=delete&id=<?php echo $statusId; ?>" class="btn btn-danger">
<?php echo $hesklang['delete']; ?>
</a>
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['cancel']; ?></button>
</div>
</div>
</div>
</div>
</div>
<?php
}
function echoArrows($index, $numberOfStatuses, $statusId) {
global $hesklang;
if (mfh_getSetting('statuses_order_column') == 'name') {
return;
}
if ($index !== 1) {
// Display move up
echo '<a href="manage_statuses.php?a=sort&move=-15&id='.$statusId.'">
<i class="fa fa-arrow-up icon-link" style="color: green" data-toggle="tooltip"
title="'.htmlspecialchars($hesklang['move_up']).'"></i></a> ';
} else {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;"> ';
}
if ($index !== $numberOfStatuses) {
// Display move down
echo '<a href="manage_statuses.php?a=sort&move=15&id='.$statusId.'">
<i class="fa fa-arrow-down icon-link" style="color: green" data-toggle="tooltip"
title="'.htmlspecialchars($hesklang['move_dn']).'"></i></a>';
} else {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;">';
}
}
function buildCreateModal() {
global $hesklang, $hesk_settings;
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
<div class="modal fade" id="modal-status-new" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<form action="manage_statuses.php" role="form" method="post" class="form-horizontal">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title"><?php echo $hesklang['create_new_status_title']; ?></h4>
</div>
<div class="modal-body">
<div class="row">
<div class="col-md-6">
<h4><?php echo $hesklang['status_name_title']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="popover"
title="<?php echo $hesklang['status_name_title']; ?>"
data-content="<?php echo $hesklang['status_name_title_help']; ?>"></i></h4>
<div class="footerWithBorder blankSpace"></div>
<?php foreach ($languages as $language => $languageCode): ?>
<div class="form-group">
<label class="col-sm-3 control-label" for="name[<?php echo $language; ?>]">
<?php echo $language; ?>
</label>
<div class="col-sm-9">
<input type="text" placeholder="<?php echo htmlspecialchars($language); ?>"
class="form-control" name="name[<?php echo $language; ?>]">
</div>
</div>
<?php endforeach; ?>
</div>
<div class="col-md-6">
<h4><?php echo $hesklang['properties']; ?></h4>
<div class="footerWithBorder blankSpace"></div>
<div class="form-group">
<label for="text-color" class="col-sm-4 control-label">
<?php echo $hesklang['textColor']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="popover"
title="<?php echo $hesklang['textColor']; ?>"
data-content="<?php echo $hesklang['textColorDescr']; ?>"></i>
</label>
<div class="col-sm-8">
<input type="text" name="text-color" class="form-control"
placeholder="<?php echo htmlspecialchars($hesklang['textColor']); ?>">
</div>
</div>
<div class="form-group">
<label for="closable" class="col-sm-4 control-label">
<?php echo $hesklang['closable']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="htmlpopover"
title="<?php echo $hesklang['closable']; ?>"
data-content="<?php echo $hesklang['closable_description']; ?>"></i>
</label>
<div class="col-sm-8">
<select name="closable" class="form-control">
<option value="yes"><?php echo $hesklang['yes_title_case']; ?></option>
<option value="conly"><?php echo $hesklang['customers_only']; ?></option>
<option value="sonly"><?php echo $hesklang['staff_only']; ?></option>
<option value="no"><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
<div class="form-group">
<label for="closed" class="col-sm-4 control-label">
<?php echo $hesklang['closed_title']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="htmlpopover"
title="<?php echo $hesklang['closed_title']; ?>"
data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i>
</label>
<div class="col-sm-8">
<select name="closed" class="form-control">
<option value="1"><?php echo $hesklang['yes_title_case']; ?></option>
<option value="0"><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<input type="hidden" name="a" value="create">
<div class="btn-group">
<input type="submit" class="btn btn-success" value="<?php echo $hesklang['save_changes']; ?>">
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['close_modal_without_saving']; ?></button>
</div>
</div>
</form>
</div>
</div>
</div>
<?php
}
function buildEditModal($statusId) {
global $hesklang, $hesk_settings;
// Get status information for this status
$getStatusRs = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
$status = hesk_dbFetchAssoc($getStatusRs);
$textRs = hesk_dbQuery("SELECT `language`, `text` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref`
WHERE `status_id` = ".intval($statusId));
$textArray = array();
while ($row = hesk_dbFetchAssoc($textRs)) {
$textArray[$row['language']] = $row['text'];
}
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
<div class="modal fade" id="modal-status-<?php echo $statusId; ?>" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<form action="manage_statuses.php" role="form" method="post" class="form-horizontal">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title"><?php echo sprintf($hesklang['editing_status_x'], $status['TextColor'], mfh_getDisplayTextForStatusId($statusId)); ?></h4>
</div>
<div class="modal-body">
<div class="row">
<div class="col-md-6">
<h4>
<?php echo $hesklang['status_name_title']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="popover"
title="<?php echo $hesklang['status_name_title']; ?>"
data-content="<?php echo $hesklang['status_name_title_help']; ?>"></i>
</h4>
<div class="footerWithBorder blankSpace"></div>
<?php foreach ($languages as $language => $languageCode):
$warning = '';
if (isset($textArray[$language])) {
$text = $textArray[$language];
} else {
hesk_setLanguage($language);
$text = $hesklang[$status['Key']];
hesk_resetLanguage();
$warning = 'has-warning';
}
?>
<div class="form-group <?php echo $warning; ?>">
<label class="col-sm-3 control-label" for="name[<?php echo $language; ?>]">
<?php
if ($warning != '') {
echoWarningForStatus();
}
echo $language;
?>
</label>
<div class="col-sm-9">
<input type="text" placeholder="<?php echo htmlspecialchars($language); ?>"
class="form-control" name="name[<?php echo $language; ?>]"
value="<?php echo htmlspecialchars($text); ?>">
</div>
</div>
<?php endforeach; ?>
</div>
<div class="col-md-6">
<h4><?php echo $hesklang['properties']; ?></h4>
<div class="footerWithBorder blankSpace"></div>
<div class="form-group">
<label for="text-color" class="col-sm-4 control-label">
<?php echo $hesklang['textColor']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="popover"
title="<?php echo $hesklang['textColor']; ?>"
data-content="<?php echo $hesklang['textColorDescr']; ?>"></i>
</label>
<div class="col-sm-8">
<input type="text" name="text-color" class="form-control"
value="<?php echo $status['TextColor']; ?>"
placeholder="<?php echo htmlspecialchars($hesklang['textColor']); ?>">
</div>
</div>
<div class="form-group">
<label for="closable" class="col-sm-4 control-label">
<?php echo $hesklang['closable']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="htmlpopover"
title="<?php echo $hesklang['closable']; ?>"
data-content="<?php echo $hesklang['closable_description']; ?>"></i>
</label>
<div class="col-sm-8">
<?php
$yesSelected = $status['Closable'] == 'yes' ? 'selected' : '';
$customersOnlySelected = $status['Closable'] == 'conly' ? 'selected' : '';
$staffOnlySelected = $status['Closable'] == 'sonly' ? 'selected' : '';
$noSelected = $status['Closable'] == 'no' ? 'selected' : '';
?>
<select name="closable" class="form-control">
<option value="yes" <?php echo $yesSelected; ?>><?php echo $hesklang['yes_title_case']; ?></option>
<option value="conly" <?php echo $customersOnlySelected; ?>><?php echo $hesklang['customers_only']; ?></option>
<option value="sonly" <?php echo $staffOnlySelected; ?>><?php echo $hesklang['staff_only']; ?></option>
<option value="no" <?php echo $noSelected; ?>><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
<div class="form-group">
<label for="closed" class="col-sm-4 control-label">
<?php echo $hesklang['closed_title']; ?>
<i class="fa fa-question-circle settingsquestionmark"
data-toggle="htmlpopover"
title="<?php echo $hesklang['closed_title']; ?>"
data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i>
</label>
<div class="col-sm-8">
<?php
$yes = $status['IsClosed'] == 1 ? 'selected' : '';
$no = $status['IsClosed'] == 1 ? '' : 'selected';
?>
<select name="closed" class="form-control">
<option value="1" <?php echo $yes; ?>><?php echo $hesklang['yes_title_case']; ?></option>
<option value="0" <?php echo $no; ?>><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<input type="hidden" name="a" value="update">
<input type="hidden" name="status-id" value="<?php echo $statusId; ?>">
<div class="btn-group">
<input type="submit" class="btn btn-success" value="<?php echo $hesklang['save_changes']; ?>">
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['close_modal_without_saving']; ?></button>
</div>
</div>
</form>
</div>
</div>
</div>
<?php
}
function canStatusBeDeleted($id) {
global $hesk_settings;
$defaultActionSql = "SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($id)." AND
(`IsNewTicketStatus` = 1 OR `IsClosedByClient` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffClosedOption` = 1
OR `IsStaffReopenedStatus` = 1 OR `IsDefaultStaffReplyStatus` = 1 OR `LockedTicketStatus` = 1 OR `IsAutocloseOption` = 1)";
$defaultActionRs = hesk_dbQuery($defaultActionSql);
if (hesk_dbNumRows($defaultActionRs) > 0) {
// it's a default action
return 'no-default';
}
// check if any tickets have this status
$statusRs = hesk_dbQuery("SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".intval($id));
if (hesk_dbNumRows($statusRs) > 0) {
return 'no-tickets';
}
return 'yes';
}
function echoWarningForStatus() {
global $hesklang;
echo '<i class="fa fa-exclamation-triangle" data-toggle="tooltip" title="'.htmlspecialchars($hesklang['status_not_in_database']).'"></i> ';
}
function createStatus() {
global $hesklang, $hesk_settings;
hesk_dbConnect();
// Create the new status record
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
/* Get the latest cat_order */
$res = hesk_dbQuery("SELECT `sort` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` DESC LIMIT 1");
$row = hesk_dbFetchRow($res);
$my_order = $row[0]+10;
// Get the next status id
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `ID` DESC LIMIT 1");
$row = hesk_dbFetchAssoc($res);
$nextId = $row['ID'] + 1;
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`, `sort`)
VALUES (".intval($nextId).", 'STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."', ".intval($my_order).")";
hesk_dbQuery($insert);
// For each language, create a value in the xref table
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($nextId).")");
}
hesk_process_messages($hesklang['new_status_created'],'manage_statuses.php','SUCCESS');
}
function updateStatus() {
global $hesklang, $hesk_settings;
$statusId = hesk_POST('status-id');
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
$update = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
SET `TextColor` = '".hesk_dbEscape($textColor)."',
`IsClosed` = ".intval($isClosed).",
`Closable` = '".hesk_dbEscape($closable)."'
WHERE `ID` = ".intval($statusId);
hesk_dbQuery($update);
// For each language, delete the xref record and insert the new ones
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($statusId).")");
}
hesk_process_messages($hesklang['ticket_status_updated'],'manage_statuses.php','SUCCESS');
}
function deleteStatus() {
global $hesklang, $hesk_settings;
$statusId = hesk_GET('id');
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
resortStatuses();
hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS');
}
function moveStatus() {
global $hesk_settings, $hesklang;
$statusId = intval(hesk_GET('id'));
$statusMove = intval(hesk_GET('move'));
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)."
WHERE `ID` = '".intval($statusId)."' LIMIT 1");
resortStatuses();
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
}
function resortStatuses() {
global $hesk_settings;
/* Update all category fields with new order */
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC");
$i = 10;
while ($myStatus = hesk_dbFetchAssoc($res))
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort`=".intval($i)."
WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1");
$i += 10;
}
}
function save() {
global $hesklang, $hesk_settings;
//-- Update default status for actions
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
hesk_dbQuery($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ".intval($_POST['newTicket']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ".intval($_POST['closedByClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ".intval($_POST['replyFromClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ".intval($_POST['staffClosedOption']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ".intval($_POST['staffReopenedStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ".intval($_POST['defaultStaffReplyStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ".intval($_POST['lockedTicketStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['default_statuses_updated'],'manage_statuses.php','SUCCESS');
}