Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.1 from 26th February 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Set correct return URL */
if (isset($_SERVER['HTTP_REFERER']))
{
$url = hesk_input($_SERVER['HTTP_REFERER']);
$url = str_replace('&amp;','&',$url);
if ($tmp = strstr($url,'show_tickets.php'))
{
$referer = $tmp;
}
elseif ($tmp = strstr($url,'find_tickets.php'))
{
$referer = $tmp;
}
elseif ($tmp = strstr($url,'admin_main.php'))
{
$referer = $tmp;
}
else
{
$referer = 'admin_main.php';
}
}
else
{
$referer = 'admin_main.php';
}
/* Is this a delete ticket request from within a ticket ("delete" icon)? */
if ( isset($_GET['delete_ticket']) )
{
/* Check permissions for this feature */
hesk_checkPermission('can_del_tickets');
/* A security check */
hesk_token_check();
// Tracking ID
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
/* Get ticket info */
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
/* Is this user allowed to delete tickets inside this category? */
hesk_okCategory($ticket['category']);
hesk_fullyDeleteTicket();
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'],1),$referer,'SUCCESS');
}
/* This is a request from ticket list. Must be POST and id must be an array */
if ( ! isset($_POST['id']) || ! is_array($_POST['id']) )
{
hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
}
/* If not, then needs an action (a) POST variable set */
elseif ( ! isset($_POST['a']) )
{
hesk_process_messages($hesklang['invalid_action'], $referer);
}
$i=0;
// Possible priorities
$priorities = array(
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">'.$hesklang['critical'].'</font>'),
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => '<font class="important">'.$hesklang['high'].'</font>'),
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">'.$hesklang['medium'].'</font>'),
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
);
// Change priority
if ( array_key_exists($_POST['a'], $priorities) )
{
// A security check
hesk_token_check('POST');
// Priority info
$priority = $priorities[$_POST['a']];
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `priority`, `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
continue;
}
$ticket = hesk_dbFetchAssoc($result);
if ($ticket['priority'] == $priority['value'])
{
continue;
}
hesk_okCategory($ticket['category']);
$revision = sprintf($hesklang['thist8'],hesk_date(),$priority['formatted'],$_SESSION['name'].' ('.$_SESSION['user'].')');
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`={$this_id} LIMIT 1");
$i++;
}
hesk_process_messages($hesklang['pri_set_to'].' '.$priority['formatted'],$referer,'SUCCESS');
}
/* DELETE */
elseif ($_POST['a']=='delete')
{
/* Check permissions for this feature */
hesk_checkPermission('can_del_tickets');
/* A security check */
hesk_token_check('POST');
// Will we need ticket notifications?
if ($hesk_settings['notify_closed'])
{
require(HESK_PATH . 'inc/email_functions.inc.php');
}
$revision = sprintf($hesklang['thist3'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
continue;
}
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
hesk_fullyDeleteTicket();
$i++;
}
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'],$i),$referer,'SUCCESS');
}
/* MERGE TICKETS */
elseif ($_POST['a']=='merge')
{
/* Check permissions for this feature */
hesk_checkPermission('can_merge_tickets');
/* A security check */
hesk_token_check('POST');
/* Sort IDs, tickets will be merged to the lowest ID */
sort($_POST['id'], SORT_NUMERIC);
/* Select lowest ID as the target ticket */
$merge_into = array_shift($_POST['id']);
/* Merge tickets or throw an error */
if ( hesk_mergeTickets( $_POST['id'] , $merge_into ) )
{
hesk_process_messages($hesklang['merged'],$referer,'SUCCESS');
}
else
{
$hesklang['merge_err'] .= ' ' . $_SESSION['error'];
hesk_cleanSessionVars($_SESSION['error']);
hesk_process_messages($hesklang['merge_err'],$referer);
}
}
/* TAG/UNTAG TICKETS */
elseif ($_POST['a']=='tag' || $_POST['a']=='untag')
{
/* Check permissions for this feature */
hesk_checkPermission('can_add_archive');
/* A security check */
hesk_token_check('POST');
if ($_POST['a']=='tag')
{
$archived = 1;
$action = $hesklang['num_tickets_tag'];
}
else
{
$archived = 0;
$action = $hesklang['num_tickets_untag'];
}
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
continue;
}
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `archive`='$archived' WHERE `id`='".intval($this_id)."' LIMIT 1");
$i++;
}
hesk_process_messages(sprintf($action,$i),$referer,'SUCCESS');
}
/* JUST CLOSE */
else
{
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_reply_tickets');
/* A security check */
hesk_token_check('POST');
require(HESK_PATH . 'inc/email_functions.inc.php');
$revision = sprintf($hesklang['thist3'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
$closedStatusRS = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsStaffClosedOption` = 1");
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='".$closedStatus['ID']."', `closedat`=NOW(), `closedby`=".intval($_SESSION['id']).", `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($this_id)."' LIMIT 1");
$i++;
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
hesk_notifyCustomer('ticket_closed');
}
}
hesk_process_messages(sprintf($hesklang['num_tickets_closed'],$i),$referer,'SUCCESS');
}
/*** START FUNCTIONS ***/
function hesk_fullyDeleteTicket()
{
global $hesk_settings, $hesklang, $ticket;
/* Delete attachment files */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `ticket_id`='".hesk_dbEscape($ticket['trackid'])."'");
if (hesk_dbNumRows($res))
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
while ($file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
}
/* Delete attachments info from the database */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `ticket_id`='".hesk_dbEscape($ticket['trackid'])."'");
/* Delete the ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($ticket['id'])."'");
/* Delete replies to the ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."'");
/* Delete ticket notes */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($ticket['id'])."'");
/* Delete ticket reply drafts */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `ticket`=".intval($ticket['id']));
return true;
}
?>