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497 lines
19 KiB
PHP
497 lines
19 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.5 from 28th August 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', './');
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// Try to detect some simple SPAM bots
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if (!isset($_POST['hx']) || $_POST['hx'] != 3 || !isset($_POST['hy']) || $_POST['hy'] != '' || isset($_POST['phone'])) {
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header('HTTP/1.1 403 Forbidden');
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exit();
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}
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// Get all the required files and functions
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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// Are we in maintenance mode?
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hesk_check_maintenance();
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// Are we in "Knowledgebase only" mode?
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hesk_check_kb_only();
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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require(HESK_PATH . 'inc/posting_functions.inc.php');
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require(HESK_PATH . 'inc/htmLawed.php');
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// We only allow POST requests to this file
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if ($_SERVER['REQUEST_METHOD'] != 'POST') {
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header('Location: index.php?a=add');
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exit();
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}
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// Check for POST requests larger than what the server can handle
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if (empty($_POST) && !empty($_SERVER['CONTENT_LENGTH'])) {
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hesk_error($hesklang['maxpost']);
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}
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// Block obvious spammers trying to inject email headers
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if (preg_match("/\n|\r|\t|%0A|%0D|%08|%09/", hesk_POST('name') . hesk_POST('subject'))) {
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header('HTTP/1.1 403 Forbidden');
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exit();
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}
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hesk_session_start();
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// A security check - not needed here, but uncomment if you require it
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# hesk_token_check();
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// Prevent submitting multiple tickets by reloading submit_ticket.php page
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if (isset($_SESSION['already_submitted'])) {
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hesk_forceStop();
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}
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// Connect to database
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hesk_dbConnect();
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$hesk_error_buffer = array();
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// Check anti-SPAM question
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if ($hesk_settings['question_use']) {
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$question = hesk_input(hesk_POST('question'));
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if (strlen($question) == 0) {
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$hesk_error_buffer['question'] = $hesklang['q_miss'];
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} elseif (strtolower($question) != strtolower($hesk_settings['question_ans'])) {
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$hesk_error_buffer['question'] = $hesklang['q_wrng'];
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} else {
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$_SESSION['c_question'] = $question;
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}
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}
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// Check anti-SPAM image
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if ($hesk_settings['secimg_use'] && !isset($_SESSION['img_verified'])) {
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// Using ReCaptcha?
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if ($hesk_settings['recaptcha_use'] == 1) {
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require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
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$resp = recaptcha_check_answer($hesk_settings['recaptcha_private_key'],
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$_SERVER['REMOTE_ADDR'],
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hesk_POST('recaptcha_challenge_field', ''),
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hesk_POST('recaptcha_response_field', '')
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);
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if ($resp->is_valid) {
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$_SESSION['img_verified'] = true;
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} else {
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$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
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}
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} // Using ReCaptcha API v2?
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elseif ($hesk_settings['recaptcha_use'] == 2) {
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require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
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$resp = null;
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$reCaptcha = new ReCaptcha($hesk_settings['recaptcha_private_key']);
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// Was there a reCAPTCHA response?
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if (isset($_POST["g-recaptcha-response"])) {
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$resp = $reCaptcha->verifyResponse($_SERVER["REMOTE_ADDR"], hesk_POST("g-recaptcha-response"));
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}
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if ($resp != null && $resp->success) {
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$_SESSION['img_verified'] = true;
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} else {
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$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
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}
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} // Using PHP generated image
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else {
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$mysecnum = intval(hesk_POST('mysecnum', 0));
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if (empty($mysecnum)) {
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$hesk_error_buffer['mysecnum'] = $hesklang['sec_miss'];
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} else {
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require(HESK_PATH . 'inc/secimg.inc.php');
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$sc = new PJ_SecurityImage($hesk_settings['secimg_sum']);
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if (isset($_SESSION['checksum']) && $sc->checkCode($mysecnum, $_SESSION['checksum'])) {
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$_SESSION['img_verified'] = true;
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} else {
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$hesk_error_buffer['mysecnum'] = $hesklang['sec_wrng'];
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}
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}
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}
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}
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$tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer['name'] = $hesklang['enter_your_name'];
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$tmpvar['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email'] = $hesklang['enter_valid_email'];
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if ($hesk_settings['confirm_email']) {
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$tmpvar['email2'] = hesk_validateEmail(hesk_POST('email2'), 'ERR', 0) or $hesk_error_buffer['email2'] = $hesklang['confemail2'];
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// Anything entered as email confirmation?
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if (strlen($tmpvar['email2'])) {
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// Do we have multiple emails?
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if ($hesk_settings['multi_eml'] && count(array_diff(explode(',', strtolower($tmpvar['email'])), explode(',', strtolower($tmpvar['email2'])))) == 0) {
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$_SESSION['c_email2'] = $_POST['email2'];
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} // Single email address match
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elseif (!$hesk_settings['multi_eml'] && strtolower($tmpvar['email']) == strtolower($tmpvar['email2'])) {
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$_SESSION['c_email2'] = $_POST['email2'];
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} else {
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// Invalid match
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$tmpvar['email2'] = '';
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$_POST['email2'] = '';
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$_SESSION['c_email2'] = '';
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$_SESSION['isnotice'][] = 'email';
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$hesk_error_buffer['email2'] = $hesklang['confemaile'];
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}
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} else {
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$_SESSION['c_email2'] = $_POST['email2'];
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}
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}
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$tmpvar['category'] = intval(hesk_POST('category')) or $hesk_error_buffer['category'] = $hesklang['sel_app_cat'];
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// Do we allow customer to select priority?
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if ($hesk_settings['cust_urgency']) {
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$tmpvar['priority'] = intval(hesk_POST('priority'));
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// We don't allow customers select "Critical". If priority is not valid set it to "low".
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if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3) {
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// If we are showing "Click to select" priority needs to be selected
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if ($hesk_settings['select_pri']) {
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$tmpvar['priority'] = -1;
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$hesk_error_buffer['priority'] = $hesklang['select_priority'];
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} else {
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$tmpvar['priority'] = 3;
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}
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}
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} // Priority will be selected based on the category selected
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else {
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$res = hesk_dbQuery("SELECT `priority` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`=" . intval($tmpvar['category']));
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if (hesk_dbNumRows($res) == 1) {
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$tmpvar['priority'] = intval(hesk_dbResult($res));
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} else {
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$tmpvar['priority'] = 3;
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}
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}
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$tmpvar['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
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$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer['message'] = $hesklang['enter_message'];;
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// Is category a valid choice?
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if ($tmpvar['category']) {
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hesk_verifyCategory();
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// Is auto-assign of tickets disabled in this category?
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if (empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign'])) {
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$hesk_settings['autoassign'] = false;
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}
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}
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// Custom fields
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$modsForHesk_settings = mfh_getSettings();
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use']) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
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$tmpvar[$k] = '';
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if (isset($_POST[$k])) {
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if (is_array($_POST[$k])) {
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foreach ($_POST[$k] as $myCB) {
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$tmpvar[$k] .= (is_array($myCB) ? '' : hesk_input($myCB)) . '<br />';;
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}
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$tmpvar[$k] = substr($tmpvar[$k], 0, -6);
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}
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} else {
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if ($v['req']) {
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$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
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}
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$_POST[$k] = '';
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}
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$_SESSION["c_$k"] = hesk_POST_array($k);
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} elseif ($v['req']) {
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$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
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$_SESSION["c_$k"] = hesk_POST($k);
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if (!strlen($tmpvar[$k])) {
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$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
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}
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if ($v['type'] == 'date') {
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$tmpvar[$k] = strtotime($_POST[$k]);
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}
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} else {
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if ($v['type'] == 'date' && $_POST[$k] != '') {
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$tmpvar[$k] = strtotime($_POST[$k]);
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} else {
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$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
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}
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}
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} else {
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$tmpvar[$k] = '';
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}
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}
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// Check bans
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if (!isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
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hesk_error($hesklang['baned_e']);
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}
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// Check maximum open tickets limit
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$below_limit = true;
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if ($hesk_settings['max_open'] && !isset($hesk_error_buffer['email'])) {
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$res = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
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$num = hesk_dbResult($res);
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if ($num >= $hesk_settings['max_open']) {
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$hesk_error_buffer = array('max_open' => sprintf($hesklang['maxopen'], $num, $hesk_settings['max_open']));
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$below_limit = false;
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}
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}
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// If we reached max tickets let's save some resources
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if ($below_limit) {
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// Generate tracking ID
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$tmpvar['trackid'] = hesk_createID();
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// Attachments
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if ($hesk_settings['attachments']['use']) {
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require_once(HESK_PATH . 'inc/attachments.inc.php');
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$attachments = array();
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$trackingID = $tmpvar['trackid'];
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$use_legacy_attachments = hesk_POST('use-legacy-attachments', 0);
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if ($use_legacy_attachments) {
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// The user went to the fallback file upload system.
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for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
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$att = hesk_uploadFile($i);
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if ($att !== false && !empty($att)) {
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$attachments[$i] = $att;
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}
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}
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} else {
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// The user used the new drag-and-drop system.
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$temp_attachment_ids = hesk_POST_array('attachment-ids');
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foreach ($temp_attachment_ids as $temp_attachment_id) {
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// Simply get the temp info and move it to the attachments table
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$temp_attachment = mfh_getTemporaryAttachment($temp_attachment_id);
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$attachments[] = $temp_attachment;
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mfh_deleteTemporaryAttachment($temp_attachment_id);
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}
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}
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}
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$tmpvar['attachments'] = '';
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}
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// If we have any errors lets store info in session to avoid re-typing everything
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if (count($hesk_error_buffer)) {
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$_SESSION['iserror'] = array_keys($hesk_error_buffer);
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$_SESSION['c_name'] = hesk_POST('name');
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$_SESSION['c_email'] = hesk_POST('email');
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$_SESSION['c_category'] = hesk_POST('category');
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$_SESSION['c_priority'] = hesk_POST('priority');
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$_SESSION['c_subject'] = hesk_POST('subject');
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$_SESSION['c_message'] = hesk_POST('message');
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$tmp = '';
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foreach ($hesk_error_buffer as $error) {
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$tmp .= "<li>$error</li>\n";
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}
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// Remove any successfully uploaded attachments
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if ($below_limit && $hesk_settings['attachments']['use']) {
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hesk_removeAttachments($attachments);
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}
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$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
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hesk_process_messages($hesk_error_buffer, 'index.php?a=add');
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}
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if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
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$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
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$tmpvar['message'] = nl2br($tmpvar['message']);
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}
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// Track suggested knowledgebase articles
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if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && isset($_POST['suggested']) && is_array($_POST['suggested'])) {
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$tmpvar['articles'] = implode(',', array_unique(array_map('intval', $_POST['suggested'])));
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}
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// All good now, continue with ticket creation
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$tmpvar['owner'] = 0;
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$tmpvar['history'] = sprintf($hesklang['thist15'], hesk_date(), $tmpvar['name']);
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// Auto assign tickets if aplicable
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$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
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if ($autoassign_owner) {
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$tmpvar['owner'] = $autoassign_owner['id'];
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$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
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}
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// Insert attachments
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if ($hesk_settings['attachments']['use'] && !empty($attachments)) {
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foreach ($attachments as $myatt) {
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hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('" . hesk_dbEscape($tmpvar['trackid']) . "','" . hesk_dbEscape($myatt['saved_name']) . "','" . hesk_dbEscape($myatt['real_name']) . "','" . intval($myatt['size']) . "')");
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$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] . '#' . $myatt['saved_name'] . ',';
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}
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}
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// Set latitude and longitude
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$tmpvar['latitude'] = hesk_POST('latitude');
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$tmpvar['longitude'] = hesk_POST('longitude');
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// Set html
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$tmpvar['html'] = $modsForHesk_settings['rich_text_for_tickets_for_customers'];
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// Set screen res and user agent
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$tmpvar['screen_resolution_height'] = hesk_POST('screen_resolution_height', "NULL");
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$tmpvar['screen_resolution_width'] = hesk_POST('screen_resolution_width', "NULL");
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$tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
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// Should the helpdesk validate emails?
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$createTicket = true;
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if ($modsForHesk_settings['customer_email_verification_required']) {
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$verifiedEmailSql = "SELECT `Email` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($tmpvar['email']) . "'";
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$verifiedEmailRS = hesk_dbQuery($verifiedEmailSql);
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if ($verifiedEmailRS->num_rows == 0) {
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//-- email has not yet been verified.
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$ticket = hesk_newTicket($tmpvar, false);
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//-- generate the activation key, which is a hash of their email address along with the current time.
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$unhashedKey = $tmpvar['email'] . time();
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$key = hash('sha512', $unhashedKey);
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$escapedEmail = hesk_dbEscape($tmpvar['email']);
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$escapedKey = hesk_dbEscape($key);
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hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "pending_verification_emails` (`Email`, `ActivationKey`)
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VALUES ('" . $escapedEmail . "', '" . $escapedKey . "')");
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hesk_notifyCustomerForVerifyEmail('verify_email', $key, $modsForHesk_settings);
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$createTicket = false;
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}
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}
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if ($createTicket) {
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//-- email has been verified, and a ticket can be created
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$ticket = hesk_newTicket($tmpvar);
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// Notify the customer
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if ($hesk_settings['notify_new']) {
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hesk_notifyCustomer($modsForHesk_settings);
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}
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// Need to notify staff?
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// --> From autoassign?
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if ($tmpvar['owner'] && $autoassign_owner['notify_assigned']) {
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hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
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} // --> No autoassign, find and notify appropriate staff
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elseif (!$tmpvar['owner']) {
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hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ", $modsForHesk_settings);
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}
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}
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// Next ticket show suggested articles again
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$_SESSION['ARTICLES_SUGGESTED'] = false;
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$_SESSION['already_submitted'] = 1;
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// Need email to view ticket? If yes, remember it by default
|
|
if ($hesk_settings['email_view_ticket']) {
|
|
setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
|
|
}
|
|
|
|
// Unset temporary variables
|
|
unset($tmpvar);
|
|
hesk_cleanSessionVars('tmpvar');
|
|
hesk_cleanSessionVars('c_category');
|
|
hesk_cleanSessionVars('c_priority');
|
|
hesk_cleanSessionVars('c_subject');
|
|
hesk_cleanSessionVars('c_message');
|
|
hesk_cleanSessionVars('c_question');
|
|
hesk_cleanSessionVars('img_verified');
|
|
|
|
// Print header
|
|
require_once(HESK_PATH . 'inc/header.inc.php');
|
|
|
|
?>
|
|
|
|
<ol class="breadcrumb">
|
|
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
|
|
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
|
|
<li class="active"><?php echo $hesklang['tid_sent']; ?></li>
|
|
</ol>
|
|
|
|
<div style="width: 80%; margin-left: auto; margin-right: auto;">
|
|
<?php
|
|
if ($createTicket) {
|
|
// Show success message with link to ticket
|
|
hesk_show_success(
|
|
|
|
$hesklang['ticket_submitted'] . '<br /><br />' .
|
|
$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
|
|
($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
|
|
'<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
|
|
);
|
|
} else {
|
|
hesk_show_notice($hesklang['verify_your_email'] . '<br><br>' . $hesklang['check_spambox']);
|
|
}
|
|
|
|
// Any other messages to display?
|
|
hesk_handle_messages();
|
|
?>
|
|
</div>
|
|
|
|
<?php
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
exit();
|
|
|
|
|
|
function hesk_forceStop()
|
|
{
|
|
global $hesklang;
|
|
?>
|
|
<html>
|
|
<head>
|
|
<meta http-equiv="Refresh" content="0; url=index.php?a=add"/>
|
|
</head>
|
|
<body>
|
|
<p><a href="index.php?a=add"><?php echo $hesklang['c2c']; ?></a>.</p>
|
|
</body>
|
|
</html>
|
|
<?php
|
|
exit();
|
|
} // END hesk_forceStop()
|
|
?>
|