@ -33,25 +33,13 @@ $request_method = $_SERVER['REQUEST_METHOD'];
* @apiSuccess {String} subject The subject of the ticket
* @apiSuccess {String} message The original message of the ticket
* @apiSuccess {String} dt The date and time the ticket was submitted, in `YYYY-MM-DD hh:mm:ss`
* @apiSuccess {Integer} articles The knowledgebase article IDs suggested when the user created the ticket
* @apiSuccess {String} ip The IP address of the submitter
* @apiSuccess {String} language The language the ticket was submitted in
* @apiSuccess {Integer} status The ID of the status the ticket is set to
* @apiSuccess {Integer} owner The user ID of the ticket owner
* @apiSuccess {String} time_worked The total time worked on the ticket, in `hh:mm:ss`
* @apiSuccess {Boolean} archive `true` if the ticket is tagged< br > `false` otherwise
* @apiSuccess {Boolean} locked `true` if the ticket is locked< br > `false` otherwise
* @apiSuccess {Binary[]} attachments Array of attachments, in base-64 encoded binary
* @apiSuccess {Integer[]} merged Array of merged ticket IDs
* @apiSuccess {String} history HTML markup of the entire "Audit Trail" section
* @apiSuccess {String} custom1-20 Custom fields 1-20's values.
* @apiSuccess {Integer} parent The ID of the ticket linked to this ticket
* @apiSuccess {String} latitude The latitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {String} longitude The longitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {Boolean} html `true` if the ticket was created with HTML encoding< br > `false` otherwise
* @apiSuccess {String} user_agent The user agent of the user who submitted the ticket
* @apiSuccess {Integer} screen_resolution_width The width of the screen resolution of the user who submitted the ticket
* @apiSuccess {Integer} screen_resolution_height The height of the screen resolution of the user who submitted the ticket
*
* @apiSuccessExample {json} Success-Response:
* HTTP/1.1 200 OK
@ -65,17 +53,11 @@ $request_method = $_SERVER['REQUEST_METHOD'];
* "subject": "test",
* "message": "test",
* "dt": "2014-12-28 00:57:26",
* "articles": null,
* "ip": "127.0.0.1",
* "language": null,
* "status": 3,
* "owner": 1,
* "time_worked": "00:05:07",
* "archive": true,
* "locked": true,
* "attachments": "",
* "merged": "",
* "history": "< li class = \"smaller\" > 2014-12-28 06:57:28 | ticket created by Your name (mkoch)< / li > < li class = \"smaller\" > 2014-12-31 21:00:59 | closed by Your name (mkoch)< / li > < li class = \"smaller\" > 2014-12-31 21:01:05 | status changed to Waiting reply by Your name (mkoch)< / li > < li class = \"smaller\" > 2014-12-31 21:01:58 | closed by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:21:18 | closed by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:21:31 | closed by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:22:05 | closed by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:24:06 | status changed to by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:25:40 | status changed to On Hold by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 16:25:53 | status changed to In Progress by Your name (mkoch)< / li > < li class = \"smaller\" > 2015-01-17 21:39:11 | locked by Your name (mkoch)< / li > ",
* "custom1": "1420671600",
* "custom2": "",
* "custom3": "",
@ -96,13 +78,7 @@ $request_method = $_SERVER['REQUEST_METHOD'];
* "custom18": "",
* "custom19": "",
* "custom20": "",
* "parent": 139,
* "latitude": "E-0",
* "longitude": "E-0",
* "html": false,
* "user_agent": null,
* "screen_resolution_width": null,
* "screen_resolution_height": null
* }
*
* @apiError (noTokenProvided) 400 No `X-Auth-Token` was provided where it is required
Mike Koch
9 years ago