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@ -804,7 +804,16 @@ function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message
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$htmlMessage = nl2br($ticket['message']);
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$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
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} else {
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$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $ticket['message'], $msg);
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$plainTextMessage = $ticket['message'];
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$message_has_html = checkForHtml($ticket);
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if ($message_has_html) {
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if (!function_exists('convert_html_to_text')) {
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require(HESK_PATH . 'inc/html2text/html2text.php');
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}
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$plainTextMessage = convert_html_to_text($plainTextMessage);
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$plainTextMessage = fix_newlines($plainTextMessage);
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}
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$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $plainTextMessage, $msg);
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}
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}
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