Merge branch 'old-web-services' into web-services
Conflicts: README.mdmerge-requests/3/head
Mike Koch
10 years ago
commit
71911acc35
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<?php
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class Ticket{
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public $id;
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public $trackingId;
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public $name;
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public $email;
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public $category;
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public $priority;
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public $subject;
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public $message;
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public $dateCreated;
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public $dateModified;
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public $ip;
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public $language;
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public $status;
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public $owner;
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public $timeWorked;
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public $lastReplier;
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public $replierId;
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public $isArchived;
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public $isLocked;
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public $attachments;
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public $merged;
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public $history;
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public $custom1;
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public $custom2;
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public $custom3;
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public $custom4;
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public $custom5;
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public $custom6;
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public $custom7;
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public $custom8;
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public $custom9;
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public $custom10;
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public $custom11;
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public $custom12;
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public $custom13;
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public $custom14;
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public $custom15;
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public $custom16;
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public $custom17;
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public $custom18;
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public $custom19;
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public $custom20;
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public function __construct()
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{
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}
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}
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?>
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@ -0,0 +1,161 @@
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<?php
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require('/../models/ticket.php');
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class TicketRepository {
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private function __construct() {
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}
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public static function getInstance() {
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static $instance = null;
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if ($instance == null)
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{
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$instance = new TicketRepository();
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}
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return $instance;
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}
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public function getTicketForId($id, $settings) {
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$connection = new mysqli($settings['db_host'], $settings['db_user'], $settings['db_pass'], $settings['db_name']);
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if ($connection->connect_error)
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{
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return ('An error occured when establishing a connection to the database.');
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}
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$sql = 'SELECT T.id, '.
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'T.trackid, '.
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'T.name AS "ContactName", '.
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'T.email, '.
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'C.name AS "CategoryName", '.
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'T.priority, '.
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'T.subject, '.
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'T.message, '.
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'T.dt, '.
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'T.lastchange, '.
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'T.ip, '.
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'T.language, '.
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'T.status, '.
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'U.name AS "Owner", '.
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'T.time_worked, '.
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'T.lastreplier, '.
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'U2.name AS "LastReplierName", '.
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'T.archive, '.
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'T.locked, '.
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'T.attachments, '.
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'T.merged, '.
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'T.custom1, '.
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'T.custom2, '.
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'T.custom3, '.
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'T.custom4, '.
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'T.custom5, '.
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'T.custom6, '.
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'T.custom7, '.
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'T.custom8, '.
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'T.custom9, '.
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'T.custom10, '.
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'T.custom11, '.
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'T.custom12, '.
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'T.custom13, '.
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'T.custom14, '.
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'T.custom15, '.
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'T.custom16, '.
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'T.custom17, '.
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'T.custom18, '.
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'T.custom19, '.
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'T.custom20 '.
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'FROM '.$settings['db_pfix'].'tickets T '.
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'INNER JOIN '.$settings['db_pfix'].'categories C ON C.id = T.category '.
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'LEFT JOIN '.$settings['db_pfix'].'users U ON U.id = T.owner '.
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'LEFT JOIN '.$settings['db_pfix'].'users U2 ON U2.id = T.replierid '.
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'WHERE T.id = '.$id;
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$results = $connection->query($sql);
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//-- There will only ever be one result, as ID is the primary key on the tickets table.
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$result = $results->fetch_assoc();
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$ticket = new Ticket();
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$ticket->id = $result['id'];
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$ticket->trackingId = $result['trackid'];
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$ticket->name = $result['ContactName'];
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$ticket->email = $result['email'];
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$ticket->category = $result['CategoryName'];
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$ticket->priority = self::getPriorityForId($result['priority']);
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$ticket->subject = $result['subject'];
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$ticket->message = $result['message'];
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$ticket->dateCreated = $result['dt'];
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$ticket->dateModified = $result['lastchange'];
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$ticket->ip = $result['ip'];
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$ticket->language = $result['language'];
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$ticket->status = self::getStatusForId($result['status']);
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$ticket->owner = $result['Owner'];
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$ticket->timeWorked = $result['time_worked'];
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$ticket->lastReplier = self::getWhoLastRepliedForId($result['lastreplier']);
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$ticket->replierId = $result['LastReplierName'];
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$ticket->isArchived = ($result['archive'] ? true : false);
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$ticket->isLocked = ($result['locked'] ? true : false);
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$ticket->attachments = $result['attachments'];
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$ticket->merged = $result['merged'];
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//-- Not currently returning history, as it can contain a metric shit-ton of HTML code and will cludder up the JSON response.
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//$ticket->history = $result['history'];
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$ticket->custom1 = $result['custom1'];
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$ticket->custom2 = $result['custom2'];
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$ticket->custom3 = $result['custom3'];
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$ticket->custom4 = $result['custom4'];
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$ticket->custom5 = $result['custom5'];
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$ticket->custom6 = $result['custom6'];
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$ticket->custom7 = $result['custom7'];
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$ticket->custom8 = $result['custom8'];
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$ticket->custom9 = $result['custom9'];
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$ticket->custom10 = $result['custom10'];
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$ticket->custom11 = $result['custom11'];
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$ticket->custom12 = $result['custom12'];
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$ticket->custom13 = $result['custom13'];
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$ticket->custom14 = $result['custom14'];
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$ticket->custom15 = $result['custom15'];
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$ticket->custom16 = $result['custom16'];
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$ticket->custom17 = $result['custom17'];
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$ticket->custom18 = $result['custom18'];
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$ticket->custom19 = $result['custom19'];
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$ticket->custom20 = $result['custom20'];
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return $ticket;
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}
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private function getPriorityForId($id) {
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if ($id == 0){
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return '* Critical *';
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} elseif ($id == 1){
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return 'High';
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} elseif ($id == 2){
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return 'Medium';
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} elseif ($id == 3){
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return 'Low';
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}
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}
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private function getStatusForId($id) {
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if ($id == 0) {
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return 'New';
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} elseif ($id == 1) {
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return 'Waiting Reply';
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} elseif ($id == 2) {
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return 'Replied';
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} elseif ($id == 3) {
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return 'Resolved';
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} elseif ($id == 4) {
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return 'In Progress';
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} elseif ($id == 5) {
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return 'On Hold';
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}
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}
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private function getWhoLastRepliedForId($id) {
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return ($id == 0 ? 'Contact' : 'Staff');
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}
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}
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?>
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@ -0,0 +1,24 @@
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<?php
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//-- This service will return ticket information for a specific ticket ID (NOT TRACKING ID)
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header('Content-Type: application/json');
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define('IN_SCRIPT',1);
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define('HESK_PATH','/../../');
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require(HESK_PATH . 'hesk_settings.inc.php');
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include('/../repositories/ticketRepository.php');
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if(isset($_GET['id']))
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{
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$ticketRepository = TicketRepository::getInstance();
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$ticket = $ticketRepository->getTicketForId($_GET['id'], $hesk_settings);
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//--A quick and dirty RESTful test using PHP.
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echo json_encode($ticket);
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}
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else
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{
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header(http_response_code(400));
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}
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?>
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