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Replace several audit trail spots

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master
Mike Koch 7 years ago
parent b95876e6a1
commit 4ac430bc19
No known key found for this signature in database
GPG Key ID: 9BA5D7F8391455ED
9 changed files with 90 additions and 42 deletions
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11
admin/admin_submit_ticket.php
Unescape Escape View File

@ -176,11 +176,11 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v) {
$tmpvar['trackid'] = hesk_createID();
// Log who submitted ticket
$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$tmpvar['openedby'] = $_SESSION['id'];
// Owner
$tmpvar['owner'] = 0;
$autoassign_owner = null;
if (hesk_checkPermission('can_assign_others', 0)) {
$tmpvar['owner'] = intval(hesk_POST('owner'));
@ -192,7 +192,6 @@ if (hesk_checkPermission('can_assign_others', 0)) {
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
if ($autoassign_owner) {
$tmpvar['owner'] = intval($autoassign_owner['id']);
$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
} else {
$tmpvar['owner'] = 0;
}
@ -315,6 +314,14 @@ $tmpvar['screen_resolution_width'] = "NULL";
// Insert ticket to database
$ticket = hesk_newTicket($tmpvar);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_created', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
if ($autoassign_owner) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(),
array(0 => $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')'));
}
// Notify the customer about the ticket?
if ($notify && $email_available) {
hesk_notifyCustomer($modsForHesk_settings);

12
admin/admin_ticket.php
Unescape Escape View File

@ -439,8 +439,11 @@ if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
/* Update database */
$revision = sprintf($hesklang['thist14'], hesk_date(), $time_worked, $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
//audit_time_worked who - value
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_time_worked', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $time_worked));
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "' WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
/* Show ticket */
hesk_process_messages($hesklang['twu'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
@ -528,7 +531,10 @@ if (isset($_GET['delatt']) && hesk_token_check()) {
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `att_id`='" . intval($att_id) . "'");
/* Update ticket or reply in the database */
$revision = sprintf($hesklang['thist12'], hesk_date(), $att['real_name'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
// audit_attachment_deleted
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_attachment_deleted', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $att['real_name']));
if ($reply) {
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `attachments`=REPLACE(`attachments`,'" . hesk_dbEscape($att_id . '#' . $att['real_name'] . '#' . $att['saved_name']) . ",','') WHERE `id`='" . intval($reply) . "'");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($ticket['id']) . "'");

18
admin/assign_owner.php
Unescape Escape View File

@ -52,8 +52,9 @@ $owner = intval(hesk_REQUEST('owner'));
/* If ID is -1 the ticket will be unassigned */
if ($owner == -1) {
$revision = sprintf($hesklang['thist2'], hesk_date(), '<i>' . $hesklang['unas'] . '</i>', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unassigned', date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
hesk_process_messages($hesklang['tunasi2'], $_SERVER['PHP_SELF'], 'SUCCESS');
} elseif ($owner < 1) {
@ -96,8 +97,17 @@ if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned')
/* Assigning to self? */
if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) {
$revision = sprintf($hesklang['thist2'], hesk_date(), $row['name'] . ' (' . $row['user'] . ')', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
if ($owner == $_SESSION['id'] && $can_assign_self) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_assigned_self', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
} else {
// current user -> assigned user
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_assigned', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $row['name'] . ' (' . $row['user'] . ')'));
}
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others', 0)) {
$_SERVER['PHP_SELF'] = 'admin_main.php';

18
admin/change_status.php
Unescape Escape View File

@ -37,6 +37,10 @@ hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
$ticket_id_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
$ticket_id_row = hesk_dbFetchAssoc($ticket_id_rs);
$ticket_id = $ticket_id_row['id'];
/* Valid statuses */
$statusSql = "SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`";
$status_options = array();
@ -62,10 +66,13 @@ if ($statusRow['IsClosed']) // Closed
}
$action = $hesklang['ticket_been'] . ' ' . $hesklang['close'];
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_closed', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
if ($hesk_settings['custopen'] != 1) {
$locked = 1;
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_automatically_locked', hesk_date(), array());
}
// Notify customer of closed ticket?
@ -91,21 +98,24 @@ if ($statusRow['IsClosed']) // Closed
} elseif ($statusRow['IsNewTicketStatus'] == 0) //Ticket is still open, but not new
{
$action = sprintf($hesklang['tsst'], $status_options[$status]);
$revision = sprintf($hesklang['thist9'], hesk_date(), $status_options[$status], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_status', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $status_options[$status]));
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} else // Ticket is marked as "NEW"
{
$action = $hesklang['ticket_been'] . ' ' . $hesklang['opened'];
$revision = sprintf($hesklang['thist4'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_opened', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
}
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
if (hesk_dbAffectedRows() != 1) {
hesk_error("$hesklang[int_error]: $hesklang[trackID_not_found].");

29
admin/delete_tickets.php
Unescape Escape View File

@ -81,10 +81,10 @@ $i = 0;
// Possible priorities
$priorities = array(
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
'critical' => array('value' => 0, 'lang' => 'critical', 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
'high' => array('value' => 1, 'lang' => 'high', 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
'medium' => array('value' => 2, 'lang' => 'medium', 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
'low' => array('value' => 3, 'lang' => 'low', 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
);
// Change priority
@ -113,8 +113,10 @@ if (array_key_exists($_POST['a'], $priorities)) {
hesk_okCategory($ticket['category']);
$revision = sprintf($hesklang['thist8'], hesk_date(), $priority['formatted'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`={$this_id}");
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_priority', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $priority['lang']));
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}' WHERE `id`={$this_id}");
$i++;
}
@ -133,8 +135,6 @@ elseif ($_POST['a'] == 'delete') {
require(HESK_PATH . 'inc/email_functions.inc.php');
}
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
continue;
@ -222,7 +222,8 @@ else {
hesk_token_check('POST');
require(HESK_PATH . 'inc/email_functions.inc.php');
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_closed', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
@ -239,7 +240,7 @@ else {
$closedStatusRS = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsStaffClosedOption` = 1");
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . ", `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($this_id) . "'");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . " WHERE `id`='" . intval($this_id) . "'");
$i++;
// Notify customer of closed ticket?
@ -284,6 +285,14 @@ function hesk_fullyDeleteTicket()
/* Delete ticket notes */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($ticket['id']) . "'");
/* Delete audit trail records */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail_to_replacement_values`
WHERE `audit_trail_id` IN (
SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail`
WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']) . ")");
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` WHERE `entity_type`='TICKET'
AND `entity_id` = " . intval($ticket['id']));
/* Delete ticket reply drafts */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `ticket`=" . intval($ticket['id']));

4
admin/index.php
Unescape Escape View File

@ -202,7 +202,6 @@ function do_login()
/* Close any old tickets here so Cron jobs aren't necessary */
if ($hesk_settings['autoclose']) {
$revision = sprintf($hesklang['thist3'], hesk_date(), $hesklang['auto']);
$dt = date('Y-m-d H:i:s', time() - $hesk_settings['autoclose'] * 86400);
@ -226,6 +225,7 @@ function do_login()
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_automatically_closed', hesk_date(), array());
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
}
}
@ -234,7 +234,7 @@ function do_login()
// Update ticket statuses and history in database if we're allowed to do so
$defaultCloseRs = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsAutocloseOption` = 1');
$defaultCloseStatus = hesk_dbFetchAssoc($defaultCloseRs);
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`=" . intval($defaultCloseStatus['ID']) . ", `closedat`=NOW(), `closedby`='-1', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `status` = '" . $closedStatus['ID'] . "' AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`=" . intval($defaultCloseStatus['ID']) . ", `closedat`=NOW(), `closedby`='-1' WHERE `status` = '" . $closedStatus['ID'] . "' AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
}
}

23
admin/lock.php
Unescape Escape View File

@ -37,27 +37,30 @@ hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
/* New locked status */
if (empty($_GET['locked'])) {
$status = 0;
$tmp = $hesklang['tunlock'];
$revision = sprintf($hesklang['thist6'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unlocked', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} else {
$status = 1;
$tmp = $hesklang['tlock'];
$revision = sprintf($hesklang['thist5'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_locked', hesk_date(),
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
$closedby_sql = ' , `closedat`=NOW(), `closedby`=' . intval($_SESSION['id']) . ' ';
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed']) {
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
$closedStatusRS = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsClosed` = 1');
$ticketIsOpen = true;
while ($row = hesk_dbFetchAssoc($closedStatusRS)) {
@ -82,7 +85,7 @@ $statusRs = hesk_dbQuery($statusSql);
$statusRow = hesk_dbFetchAssoc($statusRs);
$statusId = $statusRow['ID'];
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`= {$statusId},`locked`='{$status}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`= {$statusId},`locked`='{$status}' $closedby_sql WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
/* Back to ticket page and show a success message */
hesk_process_messages($tmp, 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'SUCCESS');

2
inc/posting_functions.inc.php
Unescape Escape View File

@ -115,7 +115,7 @@ function hesk_newTicket($ticket, $isVerified = true)
" . hesk_dbEscape($ticket['screen_resolution_height']) . ",
" . hesk_dbEscape($ticket['screen_resolution_width']) . ",
{$due_date},
'',
''
{$custom_what}
)
");

15
language/en/text.php
Unescape Escape View File

@ -2193,13 +2193,16 @@ $hesklang['changing_permissions_will_reset_permission_group'] = 'Changing a user
$hesklang['audit_moved_category']='%s moved ticket to category %s'; // %s = new category, user making change
$hesklang['audit_assigned']='%s assigned ticket to %s'; // %s = assigned user, user making change
$hesklang['audit_assigned_self'] = '%s assigned ticket to themself';
$hesklang['audit_closed']='%s closed ticket';
$hesklang['audit_opened']='%s opened ticket';
$hesklang['audit_locked']='%s locked ticket';
$hesklang['audit_unlocked']='%s unlocked ticket';
$hesklang['audit_unassigned'] = '%s unassigned ticket';
$hesklang['audit_closed']='%s closed ticket'; // thist3
$hesklang['audit_automatically_closed'] ='Ticket automatically closed';
$hesklang['audit_opened']='%s opened ticket'; // thist4
$hesklang['audit_locked']='%s locked ticket'; // thist5
$hesklang['audit_automatically_locked'] = 'Ticket automatically locked';
$hesklang['audit_unlocked']='%s unlocked ticket'; // thist6
$hesklang['audit_created']='%s created ticket';
$hesklang['audit_priority']='%s changed priority to %s'; // %s = date,new priority, user making change
$hesklang['audit_status']='%s changed status to %s'; // %s = date, new status, user making change
$hesklang['audit_priority']='%s changed priority to %s'; // %s = date,new priority, user making change, thist8
$hesklang['audit_status']='%s changed status to %s'; // %s = date, new status, user making change, thist9
$hesklang['audit_autoassigned']='%s automatically assigned to ticket';
$hesklang['audit_submitted_via_piping']='Ticket submitted via e-mail piping';
$hesklang['audit_attachment_deleted']='%s deleted attachment %s'; // %s = date, deleted attachment, user making change

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