Update admin_functions and common from HESK 2.8.2

inc/admin_functions.inc.php

@@ -222,10 +222,10 @@ function hesk_mergeTickets($merge_these, $merge_into)
     $total = 0;
     $staffreplies = 0;
 
-    $res = hesk_dbQuery("SELECT COUNT(*) as `cnt`, `staffid` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`=" . intval($ticket['id']) . " GROUP BY CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END ASC");
+    $res = hesk_dbQuery("SELECT COUNT(*) as `cnt`, (CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END) AS `staffcnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`=" . intval($ticket['id']) . " GROUP BY CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END ASC");
     while ($row = hesk_dbFetchAssoc($res)) {
         $total += $row['cnt'];
-        $staffreplies += ($row['staffid'] ? $row['cnt'] : 0);
+        $staffreplies += ($row['staffcnt'] ? $row['cnt'] : 0);
     }
 
     $replies_sql = " `replies`={$total}, `staffreplies`={$staffreplies} , ";

inc/common.inc.php

@@ -390,7 +390,7 @@ function hesk_mb_strlen($in)
 } // END hesk_mb_strlen()
 
 function hesk_mb_strtolower($in) {
-    return function_exists('mb_strtolower') ? mb_strtolower($in) : strtolower($in);
+    return function_exists('mb_strtolower') ? mb_strtolower($in, 'UTF-8') : strtolower($in);
 } // END hesk_mb_strtolower()
 
 function hesk_ucfirst($in) {